Messenger 7.5 Connection Troubleshooter
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From: Valsey on 8 Oct 2005 22:44 Many thanks for your help Hupus but still no go. What do you know about 'Key Ports' as this is where the troubleshooter comes to a stop. Any advice is greatly appreciated. TY "Hupus [MX]" wrote: > Hello Valsey, > Try this after doing the Jonathan's checklist: > Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. > -- > Saludos desde Acapulco, Gro., MX. > Hupus [MX] > hupus(ARROBA)messageries-instantanees.net > + sobre el Messenger http://messageries-instantanees.net/ > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > > Thanks Jonathan, have checked all as you suggested but still no luck. I went > > to your > > Messenger Resource site and followed the instructions "Using a firewall to > > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > > couldn't add Port 3389 as it says 'port 3389 is already used by another > > entry. please enter a unique port number' Can you please advise any other > > steps I can follow? > > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > > 8004886e. > > > > TIA, Valsey > > > > "Jonathan Kay [MVP]" wrote: > > > >> Greetings, > >> > >> Since you can't immediately login, remember that you can try logging into the Web Messenger, > >> at least until you can restore your normal Messenger functionality: > >> http://webmessenger.msn.com > >> > >> However, here are some suggestions you should check/try if you haven't already. > >> > >> 1. The date on your computer needs to be set properly -- double click the clock verify that > >> the time and date are set. > >> 2. If your password information is not saved, verify that you are typing it in with the > >> correct case (uppercase or lowercase). > >> 3. Change your password @ https://login.passport.com/ChangePW.srf to > >> something smaller (under 10-12 characters), then try signing in again. > >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > >> that Messenger doesn't have the correct rights to access the Internet, especially since you > >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > >> if this is the case. > >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > >> restarting it and see if that helps the situation. You also might try uninstalling an > >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). > >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > >> Internet Options, then click the Delete Files button, and when that's complete click the > >> Delete Cookies button. > >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > >> 3.0' is checked, then click OK. > >> 8. Click Start, then Run, and enter the following: > >> regsvr32 softpub.dll > >> then click OK > >> and do the same for the following: > >> regsvr32 wintrust.dll > >> regsvr32 initpki.dll > >> regsvr32 MSXML3.dll > >> ____________________________________________ > >> Jonathan Kay > >> Microsoft MVP - MSN Messenger/Windows Messenger > >> Associate Expert > >> http://www.microsoft.com/windowsxp/expertzone/ > >> Messenger Resources - http://messenger.jonathankay.com > >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. > >> You *must* contact me for redistribution rights. > >> > >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > >> > Can someone please kindly explain to me what error 8006886e means? > >> > This occurs after attempting to sign in; getting error 80048820 then > >> > clicking on the trouble shooter. > >> > I have allowed messenger in xp firewall but still not able to sign in. I > >> > have checked my clock; changed my password and followed directions given by > >> > msn support for solving error 80048820. > >> > Any help/advice would be greatly appreciated. > >> > > >> > Many thanks > >> > >> > >> >
From: Steven Laverty on 2 Nov 2005 03:48 Can you ping your default gateway when dialled up ? MSN 7.5 seems to require it. 7.0 didnt. I cant use 7.5 on my office wlan for this reason .... "Valsey" wrote: > Many thanks for your help Hupus but still no go. What do you know about 'Key > Ports' as this is where the troubleshooter comes to a stop. Any advice is > greatly appreciated. TY > > "Hupus [MX]" wrote: > > > Hello Valsey, > > Try this after doing the Jonathan's checklist: > > Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. > > -- > > Saludos desde Acapulco, Gro., MX. > > Hupus [MX] > > hupus(ARROBA)messageries-instantanees.net > > + sobre el Messenger http://messageries-instantanees.net/ > > > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > > > Thanks Jonathan, have checked all as you suggested but still no luck. I went > > > to your > > > Messenger Resource site and followed the instructions "Using a firewall to > > > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > > > couldn't add Port 3389 as it says 'port 3389 is already used by another > > > entry. please enter a unique port number' Can you please advise any other > > > steps I can follow? > > > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > > > 8004886e. > > > > > > TIA, Valsey > > > > > > "Jonathan Kay [MVP]" wrote: > > > > > >> Greetings, > > >> > > >> Since you can't immediately login, remember that you can try logging into the Web Messenger, > > >> at least until you can restore your normal Messenger functionality: > > >> http://webmessenger.msn.com > > >> > > >> However, here are some suggestions you should check/try if you haven't already. > > >> > > >> 1. The date on your computer needs to be set properly -- double click the clock verify that > > >> the time and date are set. > > >> 2. If your password information is not saved, verify that you are typing it in with the > > >> correct case (uppercase or lowercase). > > >> 3. Change your password @ https://login.passport.com/ChangePW.srf to > > >> something smaller (under 10-12 characters), then try signing in again. > > >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > > >> that Messenger doesn't have the correct rights to access the Internet, especially since you > > >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > > >> if this is the case. > > >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > > >> restarting it and see if that helps the situation. You also might try uninstalling an > > >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). > > >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > > >> Internet Options, then click the Delete Files button, and when that's complete click the > > >> Delete Cookies button. > > >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > > >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > > >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > > >> 3.0' is checked, then click OK. > > >> 8. Click Start, then Run, and enter the following: > > >> regsvr32 softpub.dll > > >> then click OK > > >> and do the same for the following: > > >> regsvr32 wintrust.dll > > >> regsvr32 initpki.dll > > >> regsvr32 MSXML3.dll > > >> ____________________________________________ > > >> Jonathan Kay > > >> Microsoft MVP - MSN Messenger/Windows Messenger > > >> Associate Expert > > >> http://www.microsoft.com/windowsxp/expertzone/ > > >> Messenger Resources - http://messenger.jonathankay.com > > >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. > > >> You *must* contact me for redistribution rights. > > >> > > >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > > >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > > >> > Can someone please kindly explain to me what error 8006886e means? > > >> > This occurs after attempting to sign in; getting error 80048820 then > > >> > clicking on the trouble shooter. > > >> > I have allowed messenger in xp firewall but still not able to sign in. I > > >> > have checked my clock; changed my password and followed directions given by > > >> > msn support for solving error 80048820. > > >> > Any help/advice would be greatly appreciated. > > >> > > > >> > Many thanks > > >> > > >> > > >> > >
From: Steven Laverty on 5 Nov 2005 10:04 Hello Steven, Thank you for contacting MSN Messenger Technical Support. My name is Hector, and I am pleased to assist you with this issue. I regret any inconvenience this has caused, and understand how important it is to keep in touch with your friends and family using MSN Messenger. According to your email, you need to know if MSN Messenger requires you to ping the default gateway, let me kindly inform you that, it is only the troubleshooter that does it and this is just a way of showing that possibly we were not able to connect, we do not require to ping the gateway to be connected, it is only a way of helping you determine what may be wrong. Please we just need to know why do you think this is the case? Thanks again for contacting MSN Messenger Technical Support, and for your use of Microsoft products. Have a wonderful day. ------------------- I couldnt be bothered to pursue this .... can use google chat or something... "Steven Laverty" wrote: > Can you ping your default gateway when dialled up ? MSN 7.5 seems to require > it. 7.0 didnt. I cant use 7.5 on my office wlan for this reason .... > > "Valsey" wrote: > > > Many thanks for your help Hupus but still no go. What do you know about 'Key > > Ports' as this is where the troubleshooter comes to a stop. Any advice is > > greatly appreciated. TY > > > > "Hupus [MX]" wrote: > > > > > Hello Valsey, > > > Try this after doing the Jonathan's checklist: > > > Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. > > > -- > > > Saludos desde Acapulco, Gro., MX. > > > Hupus [MX] > > > hupus(ARROBA)messageries-instantanees.net > > > + sobre el Messenger http://messageries-instantanees.net/ > > > > > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > > > > Thanks Jonathan, have checked all as you suggested but still no luck. I went > > > > to your > > > > Messenger Resource site and followed the instructions "Using a firewall to > > > > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > > > > couldn't add Port 3389 as it says 'port 3389 is already used by another > > > > entry. please enter a unique port number' Can you please advise any other > > > > steps I can follow? > > > > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > > > > 8004886e. > > > > > > > > TIA, Valsey > > > > > > > > "Jonathan Kay [MVP]" wrote: > > > > > > > >> Greetings, > > > >> > > > >> Since you can't immediately login, remember that you can try logging into the Web Messenger, > > > >> at least until you can restore your normal Messenger functionality: > > > >> http://webmessenger.msn.com > > > >> > > > >> However, here are some suggestions you should check/try if you haven't already. > > > >> > > > >> 1. The date on your computer needs to be set properly -- double click the clock verify that > > > >> the time and date are set. > > > >> 2. If your password information is not saved, verify that you are typing it in with the > > > >> correct case (uppercase or lowercase). > > > >> 3. Change your password @ https://login.passport.com/ChangePW.srf to > > > >> something smaller (under 10-12 characters), then try signing in again. > > > >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > > > >> that Messenger doesn't have the correct rights to access the Internet, especially since you > > > >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > > > >> if this is the case. > > > >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > > > >> restarting it and see if that helps the situation. You also might try uninstalling an > > > >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). > > > >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > > > >> Internet Options, then click the Delete Files button, and when that's complete click the > > > >> Delete Cookies button. > > > >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > > > >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > > > >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > > > >> 3.0' is checked, then click OK. > > > >> 8. Click Start, then Run, and enter the following: > > > >> regsvr32 softpub.dll > > > >> then click OK > > > >> and do the same for the following: > > > >> regsvr32 wintrust.dll > > > >> regsvr32 initpki.dll > > > >> regsvr32 MSXML3.dll > > > >> ____________________________________________ > > > >> Jonathan Kay > > > >> Microsoft MVP - MSN Messenger/Windows Messenger > > > >> Associate Expert > > > >> http://www.microsoft.com/windowsxp/expertzone/ > > > >> Messenger Resources - http://messenger.jonathankay.com > > > >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. > > > >> You *must* contact me for redistribution rights. > > > >> > > > >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > > > >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > > > >> > Can someone please kindly explain to me what error 8006886e means? > > > >> > This occurs after attempting to sign in; getting error 80048820 then > > > >> > clicking on the trouble shooter. > > > >> > I have allowed messenger in xp firewall but still not able to sign in. I > > > >> > have checked my clock; changed my password and followed directions given by > > > >> > msn support for solving error 80048820. > > > >> > Any help/advice would be greatly appreciated. > > > >> > > > > >> > Many thanks > > > >> > > > >> > > > >> > > >
From: Valsey on 6 Nov 2005 11:36
Yes, no probs with that, but still cannot sign in to MSN 7.5. Have uninstalled and redownloaded to no avail. Am just using windows messenger as there are no hassles with it. MSN support is a waste of time and emails as they keep asking the same questions after I have answered them! NOT HAPPY JAN!! "Steven Laverty" wrote: > Can you ping your default gateway when dialled up ? MSN 7.5 seems to require > it. 7.0 didnt. I cant use 7.5 on my office wlan for this reason .... > > "Valsey" wrote: > > > Many thanks for your help Hupus but still no go. What do you know about 'Key > > Ports' as this is where the troubleshooter comes to a stop. Any advice is > > greatly appreciated. TY > > > > "Hupus [MX]" wrote: > > > > > Hello Valsey, > > > Try this after doing the Jonathan's checklist: > > > Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. > > > -- > > > Saludos desde Acapulco, Gro., MX. > > > Hupus [MX] > > > hupus(ARROBA)messageries-instantanees.net > > > + sobre el Messenger http://messageries-instantanees.net/ > > > > > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > > > > Thanks Jonathan, have checked all as you suggested but still no luck. I went > > > > to your > > > > Messenger Resource site and followed the instructions "Using a firewall to > > > > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > > > > couldn't add Port 3389 as it says 'port 3389 is already used by another > > > > entry. please enter a unique port number' Can you please advise any other > > > > steps I can follow? > > > > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > > > > 8004886e. > > > > > > > > TIA, Valsey > > > > > > > > "Jonathan Kay [MVP]" wrote: > > > > > > > >> Greetings, > > > >> > > > >> Since you can't immediately login, remember that you can try logging into the Web Messenger, > > > >> at least until you can restore your normal Messenger functionality: > > > >> http://webmessenger.msn.com > > > >> > > > >> However, here are some suggestions you should check/try if you haven't already. > > > >> > > > >> 1. The date on your computer needs to be set properly -- double click the clock verify that > > > >> the time and date are set. > > > >> 2. If your password information is not saved, verify that you are typing it in with the > > > >> correct case (uppercase or lowercase). > > > >> 3. Change your password @ https://login.passport.com/ChangePW.srf to > > > >> something smaller (under 10-12 characters), then try signing in again. > > > >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > > > >> that Messenger doesn't have the correct rights to access the Internet, especially since you > > > >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > > > >> if this is the case. > > > >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > > > >> restarting it and see if that helps the situation. You also might try uninstalling an > > > >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). > > > >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > > > >> Internet Options, then click the Delete Files button, and when that's complete click the > > > >> Delete Cookies button. > > > >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > > > >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > > > >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > > > >> 3.0' is checked, then click OK. > > > >> 8. Click Start, then Run, and enter the following: > > > >> regsvr32 softpub.dll > > > >> then click OK > > > >> and do the same for the following: > > > >> regsvr32 wintrust.dll > > > >> regsvr32 initpki.dll > > > >> regsvr32 MSXML3.dll > > > >> ____________________________________________ > > > >> Jonathan Kay > > > >> Microsoft MVP - MSN Messenger/Windows Messenger > > > >> Associate Expert > > > >> http://www.microsoft.com/windowsxp/expertzone/ > > > >> Messenger Resources - http://messenger.jonathankay.com > > > >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. > > > >> You *must* contact me for redistribution rights. > > > >> > > > >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > > > >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > > > >> > Can someone please kindly explain to me what error 8006886e means? > > > >> > This occurs after attempting to sign in; getting error 80048820 then > > > >> > clicking on the trouble shooter. > > > >> > I have allowed messenger in xp firewall but still not able to sign in. I > > > >> > have checked my clock; changed my password and followed directions given by > > > >> > msn support for solving error 80048820. > > > >> > Any help/advice would be greatly appreciated. > > > >> > > > > >> > Many thanks > > > >> > > > >> > > > >> > > > |