Messenger 7.5 Connection Troubleshooter
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From: Valsey on 7 Oct 2005 10:26 Can someone please kindly explain to me what error 8006886e means? This occurs after attempting to sign in; getting error 80048820 then clicking on the trouble shooter. I have allowed messenger in xp firewall but still not able to sign in. I have checked my clock; changed my password and followed directions given by msn support for solving error 80048820. Any help/advice would be greatly appreciated. Many thanks
From: Jonathan Kay [MVP] on 7 Oct 2005 15:27 Greetings, Since you can't immediately login, remember that you can try logging into the Web Messenger, at least until you can restore your normal Messenger functionality: http://webmessenger.msn.com However, here are some suggestions you should check/try if you haven't already. 1. The date on your computer needs to be set properly -- double click the clock verify that the time and date are set. 2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase). 3. Change your password @ https://login.passport.com/ChangePW.srf to something smaller (under 10-12 characters), then try signing in again. 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case. 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled). 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button. 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK. 8. Click Start, then Run, and enter the following: regsvr32 softpub.dll then click OK and do the same for the following: regsvr32 wintrust.dll regsvr32 initpki.dll regsvr32 MSXML3.dll ____________________________________________ Jonathan Kay Microsoft MVP - MSN Messenger/Windows Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com All posts unless otherwise specified are (c) 2005 Jonathan Kay. You *must* contact me for redistribution rights. "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > Can someone please kindly explain to me what error 8006886e means? > This occurs after attempting to sign in; getting error 80048820 then > clicking on the trouble shooter. > I have allowed messenger in xp firewall but still not able to sign in. I > have checked my clock; changed my password and followed directions given by > msn support for solving error 80048820. > Any help/advice would be greatly appreciated. > > Many thanks
From: Valsey on 7 Oct 2005 22:18 Thanks Jonathan, have checked all as you suggested but still no luck. I went to your Messenger Resource site and followed the instructions "Using a firewall to connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I couldn't add Port 3389 as it says 'port 3389 is already used by another entry. please enter a unique port number' Can you please advise any other steps I can follow? The connection troubleshooter comes to a stop at 'KEY PORTS' with error 8004886e. TIA, Valsey "Jonathan Kay [MVP]" wrote: > Greetings, > > Since you can't immediately login, remember that you can try logging into the Web Messenger, > at least until you can restore your normal Messenger functionality: > http://webmessenger.msn.com > > However, here are some suggestions you should check/try if you haven't already. > > 1. The date on your computer needs to be set properly -- double click the clock verify that > the time and date are set. > 2. If your password information is not saved, verify that you are typing it in with the > correct case (uppercase or lowercase). > 3. Change your password @ https://login.passport.com/ChangePW.srf to > something smaller (under 10-12 characters), then try signing in again. > 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > that Messenger doesn't have the correct rights to access the Internet, especially since you > upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > if this is the case. > 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > restarting it and see if that helps the situation. You also might try uninstalling an > installed firewall, to verify that it isn't causing a problem (even if it is disabled). > 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > Internet Options, then click the Delete Files button, and when that's complete click the > Delete Cookies button. > 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > 3.0' is checked, then click OK. > 8. Click Start, then Run, and enter the following: > regsvr32 softpub.dll > then click OK > and do the same for the following: > regsvr32 wintrust.dll > regsvr32 initpki.dll > regsvr32 MSXML3.dll > ____________________________________________ > Jonathan Kay > Microsoft MVP - MSN Messenger/Windows Messenger > Associate Expert > http://www.microsoft.com/windowsxp/expertzone/ > Messenger Resources - http://messenger.jonathankay.com > All posts unless otherwise specified are (c) 2005 Jonathan Kay. > You *must* contact me for redistribution rights. > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > > Can someone please kindly explain to me what error 8006886e means? > > This occurs after attempting to sign in; getting error 80048820 then > > clicking on the trouble shooter. > > I have allowed messenger in xp firewall but still not able to sign in. I > > have checked my clock; changed my password and followed directions given by > > msn support for solving error 80048820. > > Any help/advice would be greatly appreciated. > > > > Many thanks > > >
From: Hupus [MX] on 8 Oct 2005 04:27 Hello Valsey, Try this after doing the Jonathan's checklist: Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. -- Saludos desde Acapulco, Gro., MX. Hupus [MX] hupus(ARROBA)messageries-instantanees.net + sobre el Messenger http://messageries-instantanees.net/ "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > Thanks Jonathan, have checked all as you suggested but still no luck. I went > to your > Messenger Resource site and followed the instructions "Using a firewall to > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > couldn't add Port 3389 as it says 'port 3389 is already used by another > entry. please enter a unique port number' Can you please advise any other > steps I can follow? > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > 8004886e. > > TIA, Valsey > > "Jonathan Kay [MVP]" wrote: > >> Greetings, >> >> Since you can't immediately login, remember that you can try logging into the Web Messenger, >> at least until you can restore your normal Messenger functionality: >> http://webmessenger.msn.com >> >> However, here are some suggestions you should check/try if you haven't already. >> >> 1. The date on your computer needs to be set properly -- double click the clock verify that >> the time and date are set. >> 2. If your password information is not saved, verify that you are typing it in with the >> correct case (uppercase or lowercase). >> 3. Change your password @ https://login.passport.com/ChangePW.srf to >> something smaller (under 10-12 characters), then try signing in again. >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible >> that Messenger doesn't have the correct rights to access the Internet, especially since you >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall >> if this is the case. >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try >> restarting it and see if that helps the situation. You also might try uninstalling an >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then >> Internet Options, then click the Delete Files button, and when that's complete click the >> Delete Cookies button. >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL >> 3.0' is checked, then click OK. >> 8. Click Start, then Run, and enter the following: >> regsvr32 softpub.dll >> then click OK >> and do the same for the following: >> regsvr32 wintrust.dll >> regsvr32 initpki.dll >> regsvr32 MSXML3.dll >> ____________________________________________ >> Jonathan Kay >> Microsoft MVP - MSN Messenger/Windows Messenger >> Associate Expert >> http://www.microsoft.com/windowsxp/expertzone/ >> Messenger Resources - http://messenger.jonathankay.com >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. >> You *must* contact me for redistribution rights. >> >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... >> > Can someone please kindly explain to me what error 8006886e means? >> > This occurs after attempting to sign in; getting error 80048820 then >> > clicking on the trouble shooter. >> > I have allowed messenger in xp firewall but still not able to sign in. I >> > have checked my clock; changed my password and followed directions given by >> > msn support for solving error 80048820. >> > Any help/advice would be greatly appreciated. >> > >> > Many thanks >> >> >>
From: chen55 on 8 Oct 2005 16:53
I have the same problem with Valsey, and it still exists after I have done all the things in the checklist. The only good news is that the webmessenger is working:) "Hupus [MX]" wrote: > Hello Valsey, > Try this after doing the Jonathan's checklist: > Open "Internet Options" in the Control Panel, go to "Content" tab and Clear the SSL State, then click in the "AutoComplete" button and clear Forms and Passwords history and exit (clicking in the "OK" buttons), then try to sign-in. > -- > Saludos desde Acapulco, Gro., MX. > Hupus [MX] > hupus(ARROBA)messageries-instantanees.net > + sobre el Messenger http://messageries-instantanees.net/ > > "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message news:1F0A0CE7-1CE2-4451-B234-8FC67CDB0287(a)microsoft.com... > > Thanks Jonathan, have checked all as you suggested but still no luck. I went > > to your > > Messenger Resource site and followed the instructions "Using a firewall to > > connect to .NET Messenger Service.Solve ID: 16' Hoping this would help but I > > couldn't add Port 3389 as it says 'port 3389 is already used by another > > entry. please enter a unique port number' Can you please advise any other > > steps I can follow? > > The connection troubleshooter comes to a stop at 'KEY PORTS' with error > > 8004886e. > > > > TIA, Valsey > > > > "Jonathan Kay [MVP]" wrote: > > > >> Greetings, > >> > >> Since you can't immediately login, remember that you can try logging into the Web Messenger, > >> at least until you can restore your normal Messenger functionality: > >> http://webmessenger.msn.com > >> > >> However, here are some suggestions you should check/try if you haven't already. > >> > >> 1. The date on your computer needs to be set properly -- double click the clock verify that > >> the time and date are set. > >> 2. If your password information is not saved, verify that you are typing it in with the > >> correct case (uppercase or lowercase). > >> 3. Change your password @ https://login.passport.com/ChangePW.srf to > >> something smaller (under 10-12 characters), then try signing in again. > >> 4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible > >> that Messenger doesn't have the correct rights to access the Internet, especially since you > >> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall > >> if this is the case. > >> 5. If you disabled your firewall in the past, it still may be blocking Messenger -- try > >> restarting it and see if that helps the situation. You also might try uninstalling an > >> installed firewall, to verify that it isn't causing a problem (even if it is disabled). > >> 6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then > >> Internet Options, then click the Delete Files button, and when that's complete click the > >> Delete Cookies button. > >> 7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then > >> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check > >> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL > >> 3.0' is checked, then click OK. > >> 8. Click Start, then Run, and enter the following: > >> regsvr32 softpub.dll > >> then click OK > >> and do the same for the following: > >> regsvr32 wintrust.dll > >> regsvr32 initpki.dll > >> regsvr32 MSXML3.dll > >> ____________________________________________ > >> Jonathan Kay > >> Microsoft MVP - MSN Messenger/Windows Messenger > >> Associate Expert > >> http://www.microsoft.com/windowsxp/expertzone/ > >> Messenger Resources - http://messenger.jonathankay.com > >> All posts unless otherwise specified are (c) 2005 Jonathan Kay. > >> You *must* contact me for redistribution rights. > >> > >> "Valsey" <Valsey(a)discussions.microsoft.com> wrote in message > >> news:9488E0E3-62DC-458A-9AAF-FF5796A3D3A9(a)microsoft.com... > >> > Can someone please kindly explain to me what error 8006886e means? > >> > This occurs after attempting to sign in; getting error 80048820 then > >> > clicking on the trouble shooter. > >> > I have allowed messenger in xp firewall but still not able to sign in. I > >> > have checked my clock; changed my password and followed directions given by > >> > msn support for solving error 80048820. > >> > Any help/advice would be greatly appreciated. > >> > > >> > Many thanks > >> > >> > >> > |