No updates possible 80072EFE
in [Windows Update]
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From: Ǝиçεl on 12 May 2010 12:41 To avoid confusion, please begin a new thread about your specific problem and computer. State your IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you. -=- "Muffin" wrote: > I have this same problem - I DID have Norton installed before I too installed > AVG and Spybot. I have had no update since March. I have tried other > suggested solutions. > Any advice gratefully received. > > "PA Bear [MS MVP]" wrote: > > > I'll leave you in BroMow's able hands. > > > > Klauwaart wrote: > > > "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message > > > news:#yJTCUu7KHA.3504(a)TK2MSFTNGP05.phx.gbl... > > >> Did you upgrade to Win7 or is it a brand-new computer? > > > Ran Win 7 from the beginning. > > > Not brand new, about 7 months old, but the problem only occurred now > > >> > > >> Are you running Win7 64-bit? > > > 32-bit > > >> > > >> What anti-virus application or security suite is /installed/ and is your > > >> subscription current? What anti-spyware applications (other than > > >> Defender)? > > > AVG Free, Spybot Search and Destroy, yesterday and to day I also installed > > > Lavasoft Ad-Aware and Malwarebytes Anti-Malware. > > >> What third-party firewall (if any)? > > > None > > >> > > >> Has a(another) Norton or McAfee application ever been installed on the > > >> computer (e.g., a free-trial version that came preinstalled when you > > >> bought it)? > > > No. > > > > > > Thank you for your reply. > > > > > >> -- > > >> ~Robear Dyer (PA Bear) > > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > > >> > > >> > > >> Klauwaart wrote: > > >>> Hello, > > >>> Since a few days now, it is completely impossible for me to receive > > >>> updates > > >>> for Windows 7 Ultimate. > > >>> > > >>> I keep getting an 80072EFE error. > > >>> When I try to go to the microsoft update website itself, something seems > > >>> to > > >>> stop me, saying "The page can not be displayed", and I have had browser > > >>> issues for a few days too, ie. when I follow a link I searched on > > >>> Google, > > >>> I > > >>> get sent to advertising websites, and, as mentioned before, something > > >>> seems > > >>> to block the sites which could help me sort out my problem. > > >>> > > >>> I have already done Malware checks with Spybot Search and Destroy, > > >>> Lavasoft > > >>> Ad-Aware and Malwarebytes Anti-Malware, all to no avail at all. > > >>> I have also tried the Microsoft FixIt tool, which did not help in the > > >>> slightest neither. > > >>> > > >>> Does anyone recognise my problem? > > >>> If anyone can help me sort this out, the advice will be very gratefully > > >>> accepted. > > >>> > > >>> Thank you in advance, > > >>> Klauwaart. > > > > . > >
From: MowGreen on 12 May 2010 15:46 Klauwaart wrote: >> >> 1) Did the Windows Update Agent install successfully this time ? >> The WindowsUpdate.log will have an entry like this if it did. Start >> from the bottom of the log and work your way up to locate it: >> >> 2010-05-11 12:59:31:629 952 e50 Agent * WU client version 7.4.7600.226 > I downloaded it on my laptop and then copied it to the PC via the network. > I checked, but it does not look as this line appears in the log. > Then again, there is a lot there and it is probably easily missed. >> >> >> 2) Was the system able to check for, download, and install updates >> when it was connected by direct, wired connection to the modem ? > After installing the new WUA, during the reboot, I got the message > "Configuring Updates, do not turn off your computer" > However, when running WU after reboot, same result, same error (80072EFE). >> >> 3) Can the system check for updates via the wireless connection? > Unfortunately, answer as above (Error 80072EFE). 1) The WU.log does show that the most recent Version of the WUA is now installed: 2010-05-12 09:01:51:653 1668 17a4 Report WER Report sent: 7.4.7600.226 2) I'm not clear on your response to this question - Was the system connected *to the modem and **NOT** to the wireless router* when the 80072EFE error occurred ? *** Can the laptop or any other system on the network update when they are connected to the *wireless router* ? *** If the desktop has not been directly hooked up to the broadband modem via an ethernet cable as yet or even if it has, then suggest you first run the below from an Elevated Command Prompt to see if there is a proxy server still interfering with communication with the update servers - Click the Start orb, in the Search field type in cmd Under Programs, *right* click cmd.exe and choose 'Run as admin'; agree to the UAC prompt. At the prompt type in the below command, pressing Enter after doing so netsh winhttp show proxy The result will be - " Current WinHTTP proxy settings: " If there is no proxy interfering, then it will state "Direct acess <no proxy server>. " If a proxy is listed, then type in the following, pressing Enter after *each* command netsh winhttp reset proxy exit Restart the system. Once it's booted up, open Windows Update in Control Panel and click the Check for updates link in the left frame. Can the system access the update servers now ? Was a proxy showing when you ran the command ? MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: PA Bear [MS MVP] on 12 May 2010 18:09 To avoid confusion, please begin a new thread about your specific problem and computer. State your IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you. Muffin wrote: > I have this same problem - I DID have Norton installed before I too > installed AVG and Spybot. I have had no update since March. I have tried > other suggested solutions. > Any advice gratefully received.
From: PA Bear [MS MVP] on 12 May 2010 18:10 And then I read... Ǝиçεl wrote: > To avoid confusion, please begin a new thread about your specific problem > and computer. State your IE version and full Windows version (e.g., WinXP > SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) in > your first post. Thank you. > -=- > > > "Muffin" wrote: > >> I have this same problem - I DID have Norton installed before I too >> installed AVG and Spybot. I have had no update since March. I have tried >> other suggested solutions. >> Any advice gratefully received. >> >> "PA Bear [MS MVP]" wrote: >> >>> I'll leave you in BroMow's able hands. >>> >>> Klauwaart wrote: >>>> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message >>>> news:#yJTCUu7KHA.3504(a)TK2MSFTNGP05.phx.gbl... >>>>> Did you upgrade to Win7 or is it a brand-new computer? >>>> Ran Win 7 from the beginning. >>>> Not brand new, about 7 months old, but the problem only occurred now >>>>> >>>>> Are you running Win7 64-bit? >>>> 32-bit >>>>> >>>>> What anti-virus application or security suite is /installed/ and is >>>>> your >>>>> subscription current? What anti-spyware applications (other than >>>>> Defender)? >>>> AVG Free, Spybot Search and Destroy, yesterday and to day I also >>>> installed Lavasoft Ad-Aware and Malwarebytes Anti-Malware. >>>>> What third-party firewall (if any)? >>>> None >>>>> >>>>> Has a(another) Norton or McAfee application ever been installed on the >>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>> bought it)? >>>> No. >>>> >>>> Thank you for your reply. >>>> >>>>> -- >>>>> ~Robear Dyer (PA Bear) >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>> >>>>> >>>>> Klauwaart wrote: >>>>>> Hello, >>>>>> Since a few days now, it is completely impossible for me to receive >>>>>> updates >>>>>> for Windows 7 Ultimate. >>>>>> >>>>>> I keep getting an 80072EFE error. >>>>>> When I try to go to the microsoft update website itself, something >>>>>> seems to >>>>>> stop me, saying "The page can not be displayed", and I have had >>>>>> browser >>>>>> issues for a few days too, ie. when I follow a link I searched on >>>>>> Google, >>>>>> I >>>>>> get sent to advertising websites, and, as mentioned before, something >>>>>> seems >>>>>> to block the sites which could help me sort out my problem. >>>>>> >>>>>> I have already done Malware checks with Spybot Search and Destroy, >>>>>> Lavasoft >>>>>> Ad-Aware and Malwarebytes Anti-Malware, all to no avail at all. >>>>>> I have also tried the Microsoft FixIt tool, which did not help in the >>>>>> slightest neither. >>>>>> >>>>>> Does anyone recognise my problem? >>>>>> If anyone can help me sort this out, the advice will be very >>>>>> gratefully >>>>>> accepted. >>>>>> >>>>>> Thank you in advance, >>>>>> Klauwaart. >>> >>> .
From: Klauwaart on 12 May 2010 19:55
<Snip> > 1) The WU.log does show that the most recent Version of the WUA is now > installed: > > 2010-05-12 09:01:51:653 1668 17a4 Report WER Report sent: > 7.4.7600.226 > > 2) I'm not clear on your response to this question - > Was the system connected *to the modem and **NOT** to the wireless router* > when the 80072EFE error occurred ? Unfortunately, I could not connect via an ethernet cable. No long enough cable available to get to the router. > > *** Can the laptop or any other system on the network update when they are > connected to the *wireless router* ? *** Yes, all the other laptops on the system can receive updates. > > If the desktop has not been directly hooked up to the broadband modem via > an ethernet cable as yet or even if it has, then suggest you first run the > below from an Elevated Command Prompt to see if there is a proxy server > still interfering with communication with the update servers - > > Click the Start orb, in the Search field type in > cmd > Under Programs, *right* click cmd.exe and choose 'Run as admin'; agree to > the UAC prompt. > At the prompt type in the below command, pressing Enter after doing so > > netsh winhttp show proxy > > The result will be - " Current WinHTTP proxy settings: " > If there is no proxy interfering, then it will state > "Direct acess <no proxy server>. " > If a proxy is listed, then type in the following, pressing Enter after > *each* command > > netsh winhttp reset proxy > exit > > Restart the system. Once it's booted up, open Windows Update in Control > Panel and click the Check for updates link in the left frame. > > Can the system access the update servers now ? > Was a proxy showing when you ran the command ? It showed "Direct access <no proxy server>". The problem still remains. The troubleshooter for the updates says: "Temporary network problems are preventing your computer from scanning the Windows Update server and downloading updates". (Although I sometimes wonder why Microsoft bother to give us troubleshooters). > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked |