No updates possible 80072EFE
in [Windows Update]
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From: MowGreen on 13 May 2010 14:47 Klauwaart wrote: > Was the system connected *to the modem and **NOT** to the wireless > router* when the 80072EFE error occurred ? >>> Unfortunately, I could not >>> connect via an ethernet cable. >>> No long enough cable available to get to the router. > *** Can the laptop or any other system on the network update when they > are connected to the *wireless router* ? *** >>> Yes, all the other laptops on the system can receive updates. > Can the system access the update servers now ? > Was a proxy showing when you ran the command ? >>> It showed "Direct access <no proxy server>". >>> The problem still remains. >>> The troubleshooter for the updates says: >>> "Temporary network problems are preventing your computer from scanning >>> the Windows Update server and downloading updates". >>> (Although I sometimes wonder why Microsoft bother to give us >>> troubleshooters). Thanks for providing all the requested information. Since all of the other systems can update via the wireless router then the communication issue with the desktop is NOT being caused by a redirect exploit in the router. Suggest you flush the DNS cache of the problematic system. Once again, open an Elevated Command Prompt. At the prompt type in the below commands pressing Enter after *each* one. After you enter the first command you should get a message stating "Windows IP Configuration. Successfully flushed the DNS Resolver Cache." ipconfig /flushdns exit Open Windows Update in Control Panel; click the Check for updates link. Does the error still occur ? The 'troubleshooters' are *supposed* to resolve issues. In an ideal world I suppose they would. In reality, sometimes they work , other times, they can't. I suspect that either an ActiveX updating component or malware is at causing this issue if all that we've done so far has not resolved this issue. Do you have the Windows 7 installation DVD on hand so that we can try an 'in-place upgrade' AKA, repair installation ? That may be the only way to determine whether this is a malware or an OS issue. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: Klauwaart on 13 May 2010 14:56 Hi again, Mow, thank you once again for all your assistance and patience while providing it. However, after doing what you said, the error still occurs. By the way, I don't know whether that is relevant, but when I right-click on 'cmd' and do "Run as administrator", I get no prompts at all, immediately the command prompt screen opens. And yes, I have an installation DVD handy. Thanks again. "MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:OiBt9ys8KHA.4604(a)TK2MSFTNGP04.phx.gbl... > Klauwaart wrote: >> Was the system connected *to the modem and **NOT** to the wireless >> router* when the 80072EFE error occurred ? > > >>> Unfortunately, I could not >>>> connect via an ethernet cable. >>>> No long enough cable available to get to the router. > > >> *** Can the laptop or any other system on the network update when they >> are connected to the *wireless router* ? *** > >>>> Yes, all the other laptops on the system can receive updates. > >> Can the system access the update servers now ? >> Was a proxy showing when you ran the command ? > >>>> It showed "Direct access <no proxy server>". >>>> The problem still remains. >>>> The troubleshooter for the updates says: >>>> "Temporary network problems are preventing your computer from scanning >>>> the Windows Update server and downloading updates". >>>> (Although I sometimes wonder why Microsoft bother to give us >>>> troubleshooters). > > > Thanks for providing all the requested information. Since all of the other > systems can update via the wireless router then the communication issue > with the desktop is NOT being caused by a redirect exploit in the router. > Suggest you flush the DNS cache of the problematic system. > Once again, open an Elevated Command Prompt. > At the prompt type in the below commands pressing Enter after *each* one. > After you enter the first command you should get a message stating > "Windows IP Configuration. Successfully flushed the DNS Resolver Cache." > > > ipconfig /flushdns > exit > > Open Windows Update in Control Panel; click the Check for updates link. > Does the error still occur ? > > The 'troubleshooters' are *supposed* to resolve issues. In an ideal world > I suppose they would. In reality, sometimes they work , other times, they > can't. > > I suspect that either an ActiveX updating component or malware is at > causing this issue if all that we've done so far has not resolved this > issue. > > Do you have the Windows 7 installation DVD on hand so that we can try an > 'in-place upgrade' AKA, repair installation ? > That may be the only way to determine whether this is a malware or an OS > issue. > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked
From: MowGreen on 13 May 2010 18:34 Klauwaart wrote: > Hi again, Mow, > > thank you once again for all your assistance and patience while > providing it. > However, after doing what you said, the error still occurs. > > By the way, I don't know whether that is relevant, but when I > right-click on 'cmd' and do "Run as administrator", I get no prompts at > all, immediately the command prompt screen opens. > > And yes, I have an installation DVD handy. > > Thanks again. Once again, you're mowst welcome. Please open User Accounts in the Control Panel. 1) The User Accounts window should open to your User Account page regardless of the Account type. How many accounts are listed and what are the account types (EX: Administrator; Standard user) ? 2) Click the 'Manage another account' link. Was there a UAC prompt ? Again, how many accounts besides the Guest account, which should be OFF, are listed ? What are the account types ? 3) Click the back *arrow* at the top left of the window or click the 'Go to the main User Accounts page' link at the bottom of the window. Click the 'Change User Account Control settings' link. Was there a UAC prompt ? What is the UAC slider set to ? If your User Account has Admin privileges then it should be set to the *second from the top*, which is it's Default setting. If it is set lower then that or it has been turned off, move the slider to the second from the top and click the OK button. Malware can disable or lower the UAC setting. Will await your findings before recommending further steps. MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked
From: Klauwaart on 13 May 2010 18:47 "MowGreen" <mowgreen(a)nowandzen.com> wrote in message news:eW3Crxu8KHA.980(a)TK2MSFTNGP04.phx.gbl... > Klauwaart wrote: >> Hi again, Mow, >> >> thank you once again for all your assistance and patience while >> providing it. >> However, after doing what you said, the error still occurs. >> >> By the way, I don't know whether that is relevant, but when I >> right-click on 'cmd' and do "Run as administrator", I get no prompts at >> all, immediately the command prompt screen opens. >> >> And yes, I have an installation DVD handy. >> >> Thanks again. > > > Once again, you're mowst welcome. Please open User Accounts in the Control > Panel. > > 1) The User Accounts window should open to your User Account page > regardless of the Account type. How many accounts are listed and what are > the account types (EX: Administrator; Standard user) ? The one in my name, which is an Administrator account. > > 2) Click the 'Manage another account' link. Was there a UAC prompt ? > Again, how many accounts besides the Guest account, which should be OFF, > are listed ? What are the account types ? Don't think so, as I am not sure what an UAC prompt is, only mine (Administrator) and a Guest account, which is indeed off. > > 3) Click the back *arrow* at the top left of the window or click the > 'Go to the main User Accounts page' link at the bottom of the window. > Click the 'Change User Account Control settings' link. > Was there a UAC prompt ? What is the UAC slider set to ? Again, nothing that looked like a prompt, the slider is set to "Never Notify". > > If your User Account has Admin privileges then it should be set to > the *second from the top*, which is it's Default setting. If it is set > lower then that or it has been turned off, move the slider to the second > from the top and click the OK button. > Malware can disable or lower the UAC setting. I have now set the slider to the position you recommended. > > Will await your findings before recommending further steps. Thank you. I am almost embarrassed asking for more help. > > > MowGreen > ================ > *-343-* FDNY > Never Forgotten > ================ > > banthecheck.com > "Security updates should *never* have *non-security content* prechecked >
From: MowGreen on 13 May 2010 19:26
Klauwaart wrote: >> >> 3) Click the back *arrow* at the top left of the window or click the >> 'Go to the main User Accounts page' link at the bottom of the window. >> Click the 'Change User Account Control settings' link. >> Was there a UAC prompt ? What is the UAC slider set to ? > Again, nothing that looked like a prompt, the slider is set to "Never Notify". >> >> If your User Account has Admin privileges then it should be set to >> the *second from the top*, which is it's Default setting. If it is set >> lower then that or it has been turned off, move the slider to the >> second from the top and click the OK button. >> Malware can disable or lower the UAC setting. > I have now set the slider to the position you recommended. >> >> Will await your findings before recommending further steps. > Thank you. > I am almost embarrassed asking for more help. There's no cause for embarrassment unless you set the UAC slider to Never Notify and forgot that you did. If you did not, then I strongly suspect that malware is in play here and if that's the case, then it's pretty well hidden. So, what happens when you try to open an Elevated Command Prompt now ( Start orb > Search programs and files > type in cmd Under Programs, right click cmd.exe and choose 'Run as admin ') does UAC prompt you to allow it to run Elevated ? If yes, then flush the DNS cache. Type in the below commands, press Enter after each ( After you enter the first command you should get a message stating "Windows IP Configuration. Successfully flushed the DNS Resolver Cache." ) ipconfig /flushdns Leave the Elevated Command Prompt open. Type in netsh winhttp show proxy Is any proxy listed ? If there is then type in the below, pressing Enter after *each* command netsh winhttp reset proxy netsh winsock reset exit Restart the system and then open Windows Update in Control Panel. Click the Check for updates link. Can the system contact the update servers now ? MowGreen ================ *-343-* FDNY Never Forgotten ================ banthecheck.com "Security updates should *never* have *non-security content* prechecked |