Office 2007 won't open docx and pptx
in [Microsoft Office]
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From: Gulliver Foyle on 23 Feb 2010 21:50 {I may be honing in on something here.} When I save and open it works fine. When I e-mail myself an attachment through a regular web outfit (att.net), it works fine. When I (or anyone else) e-mails an attachment through my company's server, it won't open or extract properly. Could there be some kind of encryption in my company's servers that somehow affects the attachment? Also, I don't know what Microsoft Diagnostics is. Thanks for your patience with this. "Bob I" wrote: > have you run Microsoft Office Diagnostics yet? Also if you save the file > and then open them from within Word or Powerpoint they work correctly, > and also try Save and then double click to open. > > Gulliver Foyle wrote: > > Mary Sauer: The compatibility pack says it's for Office Versions prior to > > 2007. I have 2007. > > > > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but > > won't open correctly zip docx and pptx. > > > > "Bob I" wrote: > > > > > >>Are you sure Office 2007 is installed and activated? > >> > >>Gulliver Foyle wrote: > >> > >> > >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When > >>>people send me files in docx and pptx, they won't open. They are shown as > >>>zip files and when I try to open or extract, I just get file folders. > >>> > >>>How can I get them open? > >>> > >>>Thanks, > >>> > >>>G. F. > >> > >>. > >> > > . >
From: Bob I on 24 Feb 2010 09:07 I think you need to contact your company's IT folks/server administrator about this. As to Microsoft Office Diagnostics, its part of Office and you'll find it in <application name> Options, Resources, or in Programs, Microsoft Office, Microsoft Office Tools, on the Start menu. Gulliver Foyle wrote: > {I may be honing in on something here.} When I save and open it works fine. > When I e-mail myself an attachment through a regular web outfit (att.net), it > works fine. When I (or anyone else) e-mails an attachment through my > company's server, it won't open or extract properly. Could there be some > kind of encryption in my company's servers that somehow affects the > attachment? > > Also, I don't know what Microsoft Diagnostics is. > > Thanks for your patience with this. > > "Bob I" wrote: > > >>have you run Microsoft Office Diagnostics yet? Also if you save the file >>and then open them from within Word or Powerpoint they work correctly, >>and also try Save and then double click to open. >> >>Gulliver Foyle wrote: >> >>>Mary Sauer: The compatibility pack says it's for Office Versions prior to >>>2007. I have 2007. >>> >>>Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but >>>won't open correctly zip docx and pptx. >>> >>>"Bob I" wrote: >>> >>> >>> >>>>Are you sure Office 2007 is installed and activated? >>>> >>>>Gulliver Foyle wrote: >>>> >>>> >>>> >>>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When >>>>>people send me files in docx and pptx, they won't open. They are shown as >>>>>zip files and when I try to open or extract, I just get file folders. >>>>> >>>>>How can I get them open? >>>>> >>>>>Thanks, >>>>> >>>>>G. F. >>>> >>>>. >>>> >> >>. >>
From: Steve Rindsberg on 24 Feb 2010 13:38 In article <5A5304C4-1C0F-42BA-BCAE-FEDA07567E22(a)microsoft.com>, Gulliver Foyle wrote: > {I may be honing in on something here.} When I save and open it works fine. > When I e-mail myself an attachment through a regular web outfit (att.net), it > works fine. When I (or anyone else) e-mails an attachment through my > company's server, it won't open or extract properly. Could there be some > kind of encryption in my company's servers that somehow affects the > attachment? For starters, a workaround: rename the files to change their extension from .ZIP to .PPTX, .DOCX or whatever. They should then open w/o problems. Then have a look here: Office files don't download correctly from a Web Server; saved as zip files instead http://www.pptfaq.com/FAQ00911.htm You'll probably have to get your server's admin to read it in order to do any good. > > Also, I don't know what Microsoft Diagnostics is. > > Thanks for your patience with this. > > "Bob I" wrote: > > > have you run Microsoft Office Diagnostics yet? Also if you save the file > > and then open them from within Word or Powerpoint they work correctly, > > and also try Save and then double click to open. > > > > Gulliver Foyle wrote: > > > Mary Sauer: The compatibility pack says it's for Office Versions prior to > > > 2007. I have 2007. > > > > > > Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but > > > won't open correctly zip docx and pptx. > > > > > > "Bob I" wrote: > > > > > > > > >>Are you sure Office 2007 is installed and activated? > > >> > > >>Gulliver Foyle wrote: > > >> > > >> > > >>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When > > >>>people send me files in docx and pptx, they won't open. They are shown as > > >>>zip files and when I try to open or extract, I just get file folders. > > >>> > > >>>How can I get them open? > > >>> > > >>>Thanks, > > >>> > > >>>G. F. > > >> > > >>. > > >> > > > > . > >
From: jaf123 on 25 Feb 2010 14:56 I am seeing this happen among Office 2008 fr the Mac when files are sent as e-mail attachments to Windows PC Office 2003/2007 users. The 'x' is dropped off the file name suffix, .docx becomes .doc (though it's really not a .doc format) and .xlsx becomes .xls (though not .xls format), can't read (or convert) the files. It would be helpful to have a solid test strategy for eliminating or verifying the mail server involved either is or is not responsible.
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