OmniPass on MotionComputing LE1700 unable to "see" the fingerprint reader. Anyone seen the same?
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From: Paul Smith on 22 Feb 2008 20:20 I've been struggling with Omnipass for as long as I've had the machine. Installed it with the old version 5.xx.xx.53M or something. Everytime I've tried moving to the new version 67M, it would stop seeing the fingerprint reader, forcing me to go back, I've probably tried two or three moves, trying out different things to get it working with no success. Throughout the SP1 beta, and through System Restore operations I'd get duplicate logins on the Welcome screen - or worse, no login at all, forcing me to deal with deleting, importing and exporting registry keys to get around it. There's also the odd time where it won't wake up from sleep, forcing me to login the old fashioned way. Also today I narrowed down an issue I've been having with the system to Omnipass. IE7 and other applications hanging for up to a minute when requesting something over HTTPS, I assume this is the high-CPU usage issue mentioned in 67's release notes, so I decided to try again. After seeing this post I decided to do what Michael did and purge the registry of everything related to it, including the Authentec stuff which I hadn't tried before. But alas I must admit defeat as now Windows won't see the fingerprint reader at all. So I've got two options it seems. Re-image from a backup (if System Restore won't get me out of this), and live with the hanging IE7 issues, waking up problems etc. Or reinstall the system, and hope the new version does actually address these issues and I haven't wasted my time. I think Motion need to pressure Softex to do something about this, this is absolutely unacceptable for any non-technical person to deal with. I'd also like to see Motion offer a slimmed down solution, for people like me and I expect a great many other people who only want a fingerprint reader for login (I disable from running on the desktop). High quality, small application that only deals with the welcome screen. -- Paul Smith, Yeovil, UK. Microsoft MVP Windows Shell/User. http://www.dasmirnov.net/blog/ http://www.windowsresource.net/ *Remove nospam. to reply by e-mail* "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in message news:e3%230FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... > Hi all, > I am struggling since a few weeks with the MotionComputing support, but > they found no solution so far (other than suggesting a full system > restore... ||-( ). > > For some reason too long to explain here, I had to de- and then re-install > the OmniPass security SW that is supposed to control access to the tablet > using the fingerprint reader. > However, after the reinstallation, OmniPass doesn't "see" the built-in > fingerprint reader any more. When - during the enrollment process - I try > to select the fingerprint reader as authentication device to be used for > logon, OmniPass tells me it couldn't find the device and that I should > plug it in. :-( > > However, not only is the fingerprint reader plugged in and present (it's > built-in!), it is also active and "working properly" (according to the > Authentec device driver). In Control-Panel there is an applet, that allows > to use the fingerprint reader as addintional cursor control or, > alternatively, as scroll control device. Both modes work fine, i.e. I can > control the cursor as well as do scrolling with the fingerprint reader, so > the device obviously IS present and it is working fine. > > But for some strange reason, the OmniPass SW seems unable to locate and/or > access the device. Anybody with similar problems? Or any hints or > pointers? > > This is on an MotionComputing LE1700 running Vista Business. Could that be > yet another Vista access rights problem? > > Michael >
From: Reed [MVP] on 24 Feb 2008 22:04 Paul, Thanks for this information. I'll take this up internally at Motion. Can we contact you directly about this? -Reed Rinn MVP Shell / User Motion Computing, Inc. "Paul Smith" <Paul(a)nospam.windowsresource.net> wrote in message news:AE90828A-E19C-4FCB-ABE5-2C373158CC3E(a)microsoft.com... > I've been struggling with Omnipass for as long as I've had the machine. > > Installed it with the old version 5.xx.xx.53M or something. Everytime > I've tried moving to the new version 67M, it would stop seeing the > fingerprint reader, forcing me to go back, I've probably tried two or > three moves, trying out different things to get it working with no > success. > > Throughout the SP1 beta, and through System Restore operations I'd get > duplicate logins on the Welcome screen - or worse, no login at all, > forcing me to deal with deleting, importing and exporting registry keys to > get around it. > > There's also the odd time where it won't wake up from sleep, forcing me to > login the old fashioned way. > > Also today I narrowed down an issue I've been having with the system to > Omnipass. IE7 and other applications hanging for up to a minute when > requesting something over HTTPS, I assume this is the high-CPU usage issue > mentioned in 67's release notes, so I decided to try again. > > After seeing this post I decided to do what Michael did and purge the > registry of everything related to it, including the Authentec stuff which > I hadn't tried before. But alas I must admit defeat as now Windows won't > see the fingerprint reader at all. > > So I've got two options it seems. Re-image from a backup (if System > Restore won't get me out of this), and live with the hanging IE7 issues, > waking up problems etc. Or reinstall the system, and hope the new version > does actually address these issues and I haven't wasted my time. > > I think Motion need to pressure Softex to do something about this, this is > absolutely unacceptable for any non-technical person to deal with. I'd > also like to see Motion offer a slimmed down solution, for people like me > and I expect a great many other people who only want a fingerprint reader > for login (I disable from running on the desktop). High quality, small > application that only deals with the welcome screen. > > -- > Paul Smith, > Yeovil, UK. > Microsoft MVP Windows Shell/User. > http://www.dasmirnov.net/blog/ > http://www.windowsresource.net/ > > *Remove nospam. to reply by e-mail* > > > "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in message > news:e3%230FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... >> Hi all, >> I am struggling since a few weeks with the MotionComputing support, but >> they found no solution so far (other than suggesting a full system >> restore... ||-( ). >> >> For some reason too long to explain here, I had to de- and then >> re-install the OmniPass security SW that is supposed to control access to >> the tablet using the fingerprint reader. >> However, after the reinstallation, OmniPass doesn't "see" the built-in >> fingerprint reader any more. When - during the enrollment process - I try >> to select the fingerprint reader as authentication device to be used for >> logon, OmniPass tells me it couldn't find the device and that I should >> plug it in. :-( >> >> However, not only is the fingerprint reader plugged in and present (it's >> built-in!), it is also active and "working properly" (according to the >> Authentec device driver). In Control-Panel there is an applet, that >> allows to use the fingerprint reader as addintional cursor control or, >> alternatively, as scroll control device. Both modes work fine, i.e. I can >> control the cursor as well as do scrolling with the fingerprint reader, >> so the device obviously IS present and it is working fine. >> >> But for some strange reason, the OmniPass SW seems unable to locate >> and/or access the device. Anybody with similar problems? Or any hints or >> pointers? >> >> This is on an MotionComputing LE1700 running Vista Business. Could that >> be yet another Vista access rights problem? >> >> Michael >> >
From: Paul Smith on 25 Feb 2008 12:13
"Reed [MVP]" <reedNO(a)SPAMrinn.com> wrote in message news:%23o3jps1dIHA.5984(a)TK2MSFTNGP06.phx.gbl... > Thanks for this information. I'll take this up internally at Motion. Can > we contact you directly about this? Of course, presently Omnipass has been removed and it wakes directly to the desktop. Not as secure as I'd like. ;-) -- Paul Smith, Yeovil, UK. Microsoft MVP Windows Shell/User. http://www.dasmirnov.net/blog/ http://www.windowsresource.net/ *Remove nospam. to reply by e-mail* |