OmniPass on MotionComputing LE1700 unable to "see" the fingerprint reader. Anyone seen the same?
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From: Michael Moser on 18 Feb 2008 03:25 Hi all, I am struggling since a few weeks with the MotionComputing support, but they found no solution so far (other than suggesting a full system restore... ||-( ). For some reason too long to explain here, I had to de- and then re-install the OmniPass security SW that is supposed to control access to the tablet using the fingerprint reader. However, after the reinstallation, OmniPass doesn't "see" the built-in fingerprint reader any more. When - during the enrollment process - I try to select the fingerprint reader as authentication device to be used for logon, OmniPass tells me it couldn't find the device and that I should plug it in. :-( However, not only is the fingerprint reader plugged in and present (it's built-in!), it is also active and "working properly" (according to the Authentec device driver). In Control-Panel there is an applet, that allows to use the fingerprint reader as addintional cursor control or, alternatively, as scroll control device. Both modes work fine, i.e. I can control the cursor as well as do scrolling with the fingerprint reader, so the device obviously IS present and it is working fine. But for some strange reason, the OmniPass SW seems unable to locate and/or access the device. Anybody with similar problems? Or any hints or pointers? This is on an MotionComputing LE1700 running Vista Business. Could that be yet another Vista access rights problem? Michael
From: Chris H on 18 Feb 2008 12:23 You really do need to contact Motion's support section. Be firm, but polite and ask to speak with a supervisor if you don't get through to the first person. They're normally extremely cooperative and helpful. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ http://forums.mobilepcworld.net Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in message news:e3%230FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... > Hi all, > I am struggling since a few weeks with the MotionComputing support, but > they found no solution so far (other than suggesting a full system > restore... ||-( ). > > For some reason too long to explain here, I had to de- and then re-install > the OmniPass security SW that is supposed to control access to the tablet > using the fingerprint reader. > However, after the reinstallation, OmniPass doesn't "see" the built-in > fingerprint reader any more. When - during the enrollment process - I try > to select the fingerprint reader as authentication device to be used for > logon, OmniPass tells me it couldn't find the device and that I should > plug it in. :-( > > However, not only is the fingerprint reader plugged in and present (it's > built-in!), it is also active and "working properly" (according to the > Authentec device driver). In Control-Panel there is an applet, that allows > to use the fingerprint reader as addintional cursor control or, > alternatively, as scroll control device. Both modes work fine, i.e. I can > control the cursor as well as do scrolling with the fingerprint reader, so > the device obviously IS present and it is working fine. > > But for some strange reason, the OmniPass SW seems unable to locate and/or > access the device. Anybody with similar problems? Or any hints or > pointers? > > This is on an MotionComputing LE1700 running Vista Business. Could that be > yet another Vista access rights problem? > > Michael >
From: Reed Rinn - MVP Shell / User on 18 Feb 2008 17:41 Michael, If you run the TruePrint application in Control Panel, does it report that the sensor is "Ready to Scan Finger"? If you swipe your finger at that point, does your finger print show up in the window? I'm also aware of a problem that can occur if OmniPass is removed without doing a complete uninstall and then re-installed. This can result in a corrupt installation. How did you originally uninstall OmniPass? I'll also pass this along to other developers and support people at Motion to see if there is a known issue and solution. -Reed Rinn MVP Desktop "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in message news:e3#0FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... > Hi all, > I am struggling since a few weeks with the MotionComputing support, but > they found no solution so far (other than suggesting a full system > restore... ||-( ). > > For some reason too long to explain here, I had to de- and then re-install > the OmniPass security SW that is supposed to control access to the tablet > using the fingerprint reader. > However, after the reinstallation, OmniPass doesn't "see" the built-in > fingerprint reader any more. When - during the enrollment process - I try > to select the fingerprint reader as authentication device to be used for > logon, OmniPass tells me it couldn't find the device and that I should > plug it in. :-( > > However, not only is the fingerprint reader plugged in and present (it's > built-in!), it is also active and "working properly" (according to the > Authentec device driver). In Control-Panel there is an applet, that allows > to use the fingerprint reader as addintional cursor control or, > alternatively, as scroll control device. Both modes work fine, i.e. I can > control the cursor as well as do scrolling with the fingerprint reader, so > the device obviously IS present and it is working fine. > > But for some strange reason, the OmniPass SW seems unable to locate and/or > access the device. Anybody with similar problems? Or any hints or > pointers? > > This is on an MotionComputing LE1700 running Vista Business. Could that be > yet another Vista access rights problem? > > Michael >
From: Chris H on 18 Feb 2008 18:00 Thanks for dropping by, Reed. Hopefully we can get this resolved now. <waving!> -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ http://forums.mobilepcworld.net Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "Reed Rinn - MVP Shell / User" <reedNO(a)SPAM.com> wrote in message news:11BA4863-BA9B-44DF-9311-1BD5C15B4A28(a)microsoft.com... > Michael, > > If you run the TruePrint application in Control Panel, does it report that > the sensor is "Ready to Scan Finger"? If you swipe your finger at that > point, does your finger print show up in the window? > > I'm also aware of a problem that can occur if OmniPass is removed without > doing a complete uninstall and then re-installed. This can result in a > corrupt installation. How did you originally uninstall OmniPass? > > I'll also pass this along to other developers and support people at Motion > to see if there is a known issue and solution. > > -Reed Rinn > MVP Desktop > > > "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in message > news:e3#0FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... >> Hi all, >> I am struggling since a few weeks with the MotionComputing support, but >> they found no solution so far (other than suggesting a full system >> restore... ||-( ). >> >> For some reason too long to explain here, I had to de- and then >> re-install the OmniPass security SW that is supposed to control access to >> the tablet using the fingerprint reader. >> However, after the reinstallation, OmniPass doesn't "see" the built-in >> fingerprint reader any more. When - during the enrollment process - I try >> to select the fingerprint reader as authentication device to be used for >> logon, OmniPass tells me it couldn't find the device and that I should >> plug it in. :-( >> >> However, not only is the fingerprint reader plugged in and present (it's >> built-in!), it is also active and "working properly" (according to the >> Authentec device driver). In Control-Panel there is an applet, that >> allows to use the fingerprint reader as addintional cursor control or, >> alternatively, as scroll control device. Both modes work fine, i.e. I can >> control the cursor as well as do scrolling with the fingerprint reader, >> so the device obviously IS present and it is working fine. >> >> But for some strange reason, the OmniPass SW seems unable to locate >> and/or access the device. Anybody with similar problems? Or any hints or >> pointers? >> >> This is on an MotionComputing LE1700 running Vista Business. Could that >> be yet another Vista access rights problem? >> >> Michael >>
From: Michael Moser on 19 Feb 2008 03:38
Chris H wrote: > You really do need to contact Motion's support section. Be firm, but > polite and ask to speak with a supervisor if you don't get through to > the first person. They're normally extremely cooperative and helpful. > > "Michael Moser" <michael-nospam.moser(a)nospam.freesurf.ch> wrote in > message news:e3%230FfgcIHA.288(a)TK2MSFTNGP02.phx.gbl... Well, I *have* contacted the MotionComputing support before and they had escalated this to their supervisor but in the end the only suggestion was to do a recovery reload of the OS, which I find a a somewhat suboptimal solution, given that except for this Omnipass <==> fingerprint reader issue the system seems fine and stable. I rather suspect that there is some hickup in the Omnipass installer. If I could only find out, WHAT debris one needs to remove after an uninstall, then I could attempt another (re-)install... Michael |