Orange phone replacement
in [UK Mobile]
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From: Plusnet Support Team on 30 Apr 2010 03:29 On 27/04/2010 21:19, Matt Wheeler wrote: > > > "Geoff Mills" <GMills(a)privacy.net> wrote in message > news:aqodt5hmsjtjv4rska04fdnq8q5gkn1f4t(a)4ax.com... >> Hi, >> when Orange replace a faulty mobile phone, is it normal practice for >> them the take the original back, or leave it with the owner? >> >> Maybe in most cases of faulty phones, the original is returned to >> Orange first, then inspected and either repaired and returned or >> scrapped and just a replacement sent back to the customer? >> > > I had a faulty Orange handset a couple of years ago, and they collected > the old handset when delivering the new one. > Colleague at work had the same thing done more recently earlier this year. Same thing happened with me a year or two ago on Voda. The courier collected the faulty handset at the same time as delivering the new one. >> I ask because I don't know whether I'm being privately offered for >> sale, an old phone in a new box (the seller is keeping the new >> replacement), or a new phone in a very well preserved old box (The >> owner is selling the 'new' replacement phone in the original phone's >> box, as claimed). >> >> There are other possible variations but the above are the ones I've >> considered so far. >> -- >> Kind regards, >> Geoff Mills -- |Bob Pullen Broadband Solutions for |Support Home & Business @ |Plusnet Plc. www.plus.net +--------------- twitter.com/plusnet ---------------- |