Orange phone replacement
in [UK Mobile]
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From: Geoff Mills on 27 Apr 2010 09:25 Hi, when Orange replace a faulty mobile phone, is it normal practice for them the take the original back, or leave it with the owner? Maybe in most cases of faulty phones, the original is returned to Orange first, then inspected and either repaired and returned or scrapped and just a replacement sent back to the customer? I ask because I don't know whether I'm being privately offered for sale, an old phone in a new box (the seller is keeping the new replacement), or a new phone in a very well preserved old box (The owner is selling the 'new' replacement phone in the original phone's box, as claimed). There are other possible variations but the above are the ones I've considered so far. -- Kind regards, Geoff Mills --- news://freenews.netfront.net/ - complaints: news(a)netfront.net ---
From: Matt Wheeler on 27 Apr 2010 16:19 "Geoff Mills" <GMills(a)privacy.net> wrote in message news:aqodt5hmsjtjv4rska04fdnq8q5gkn1f4t(a)4ax.com... > Hi, > when Orange replace a faulty mobile phone, is it normal practice for > them the take the original back, or leave it with the owner? > > Maybe in most cases of faulty phones, the original is returned to > Orange first, then inspected and either repaired and returned or > scrapped and just a replacement sent back to the customer? > I had a faulty Orange handset a couple of years ago, and they collected the old handset when delivering the new one. Colleague at work had the same thing done more recently earlier this year. > I ask because I don't know whether I'm being privately offered for > sale, an old phone in a new box (the seller is keeping the new > replacement), or a new phone in a very well preserved old box (The > owner is selling the 'new' replacement phone in the original phone's > box, as claimed). > > There are other possible variations but the above are the ones I've > considered so far. > -- > Kind regards, > Geoff Mills > > --- news://freenews.netfront.net/ - complaints: news(a)netfront.net ---
From: Geoff Mills on 28 Apr 2010 03:46 On Tue, 27 Apr 2010 21:19:39 +0100, "Matt Wheeler" <mpw1(a)007jbond.freeserve.co.uk> wrote: > > >"Geoff Mills" <GMills(a)privacy.net> wrote in message >news:aqodt5hmsjtjv4rska04fdnq8q5gkn1f4t(a)4ax.com... >> Hi, >> when Orange replace a faulty mobile phone, is it normal practice for >> them the take the original back, or leave it with the owner? >> >> Maybe in most cases of faulty phones, the original is returned to >> Orange first, then inspected and either repaired and returned or >> scrapped and just a replacement sent back to the customer? >> > >I had a faulty Orange handset a couple of years ago, and they collected the >old handset when delivering the new one. >Colleague at work had the same thing done more recently earlier this year. Thanks, the seller's 'New' phone he received as a replacement 2 weeks ago has several small scratches and blemishes on the display. I also noticed, when looking inside for the serial numbers, that there were small areas of dust and grit near openings in the case. It seemed like a surprising amount for a 2 week old phone. Maybe when Orange send 'New' replacement phones, they're sometimes refurbished models. >> I ask because I don't know whether I'm being privately offered for >> sale, an old phone in a new box (the seller is keeping the new >> replacement), or a new phone in a very well preserved old box (The >> owner is selling the 'new' replacement phone in the original phone's >> box, as claimed). >> >> There are other possible variations but the above are the ones I've >> considered so far. >> -- >> Kind regards, >> Geoff Mills >> >> --- news://freenews.netfront.net/ - complaints: news(a)netfront.net --- -- Kind regards, Geoff Mills --- news://freenews.netfront.net/ - complaints: news(a)netfront.net ---
From: Roger Mills on 28 Apr 2010 06:09 In an earlier contribution to this discussion, Geoff Mills <GMills(a)privacy.net> wrote: > On Tue, 27 Apr 2010 21:19:39 +0100, "Matt Wheeler" > <mpw1(a)007jbond.freeserve.co.uk> wrote: > >> >> >> "Geoff Mills" <GMills(a)privacy.net> wrote in message >> news:aqodt5hmsjtjv4rska04fdnq8q5gkn1f4t(a)4ax.com... >>> Hi, >>> when Orange replace a faulty mobile phone, is it normal practice for >>> them the take the original back, or leave it with the owner? >>> >>> Maybe in most cases of faulty phones, the original is returned to >>> Orange first, then inspected and either repaired and returned or >>> scrapped and just a replacement sent back to the customer? >>> >> >> I had a faulty Orange handset a couple of years ago, and they >> collected the old handset when delivering the new one. >> Colleague at work had the same thing done more recently earlier this >> year. > > Thanks, the seller's 'New' phone he received as a replacement 2 weeks > ago has several small scratches and blemishes on the display. I also > noticed, when looking inside for the serial numbers, that there were > small areas of dust and grit near openings in the case. > It seemed like a surprising amount for a 2 week old phone. > > Maybe when Orange send 'New' replacement phones, they're sometimes > refurbished models. > > >>> I ask because I don't know whether I'm being privately offered for >>> sale, an old phone in a new box (the seller is keeping the new >>> replacement), or a new phone in a very well preserved old box (The >>> owner is selling the 'new' replacement phone in the original phone's >>> box, as claimed). >>> >>> There are other possible variations but the above are the ones I've >>> considered so far. >>> -- >>> Kind regards, >>> Geoff Mills >>> >>> --- news://freenews.netfront.net/ - complaints: news(a)netfront.net >>> --- Since you obviously have serious doubts about what's on offer, why are you even *considering* buying it? Expressions involving barge-poles spring to mind! -- Cheers, Roger _______ Please reply to Newsgroup. Whilst email address is valid, it is seldom checked.
From: Geoff Mills on 28 Apr 2010 06:24
On Wed, 28 Apr 2010 11:09:15 +0100, "Roger Mills" <watt.tyler(a)googlemail.com> wrote: >Since you obviously have serious doubts about what's on offer, why are you >even *considering* buying it? Expressions involving barge-poles spring to >mind! Doesn't seem to work like that for me. If I never did anything I had reservations about, I'd never do anything. -- Kind regards, Geoff Mills --- news://freenews.netfront.net/ - complaints: news(a)netfront.net --- |