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From: DaveS on 26 Mar 2010 10:31
Dan,

You should be Knighted for slaying this firebreathing dragon.
Many, many THANKS !!!!!

Once I got to my Office12 folder with my commandline window, outlook.exe
/resetnavpane brought Outlook back to full function immediately. From
now on, I'll be SURE that Outlook is closed BEFORE I SLEEP my laptop. Bad
move on my part, GREAT SOLUTION on yours!!

"Dan Thomas" wrote:

> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff
From: nalsop on 30 Mar 2010 14:11
This discussion looks like the solution I need but I am not sure how to run
that command: outlook.exe /resetnavpane?
I tried the run command and it is not working.
Can someone clarify this for me?



"Brian Tillman [MVP-Outlook]" wrote:

> "Deputyr" <Deputyr(a)discussions.microsoft.com> wrote in message
> news:75D9C10E-2743-4000-8BAB-09DF6E7CDA56(a)microsoft.com...
>
> > Brian, you are a computer god! Thank you. I thought all was lost and now it
> > is found!!
>
> Glad to hear it. Which of my suggestions proved the correct one?
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
From: Brian Tillman [MVP-Outlook] on 30 Mar 2010 14:29
"nalsop" <nalsop(a)discussions.microsoft.com> wrote in message
news:E7A3800A-D2FC-4B6C-976D-BBEB148976F8(a)microsoft.com...

> This discussion looks like the solution I need but I am not sure how to run
> that command: outlook.exe /resetnavpane?
> I tried the run command and it is not working.
> Can someone clarify this for me?

With Outlook closed, click Start (the Windows orb), then Run. Enter

outlook.exe /resetnavpane

in the Open field, being sure to include the space after ".exe", then press
Enter or click OK. For Vista, instead of clicking Run, you can enter the
command into the Search box on the Start menu or you can add the Run command
to the Start menu by right-clicking the Taskbar, choosing Properties,
selecting the Start Menu tab, clicking Customize, locating the Run command and
checking it, then OKing out of all the dialogues. You can also simply press
WinKey+R to display the Run dialogue.
--
Brian Tillman [MVP-Outlook]

From: sanibel on 26 Apr 2010 15:06
Thanks so much! Your link was the only one that told me how to use the
windows button +R to get the restnavpane to run. It worked instantly.

"Dan Thomas" wrote:

> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff
From: CylonX on 28 Apr 2010 21:38
OMG I could kiss you! I tried pretty much everything everyone else had tried
.... even went so far as to research switch parameters for LookOut ... this
fixed it. Microsoft should sticky this. Thank you VERY much!


Ms. Rouen Sterling

"Dan Thomas" wrote:

> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff
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