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From: edpent on 6 Feb 2010 08:14
Thanks, fixed my problem quickly.

"Dan Thomas" wrote:

> Ok mate, I got it going...
>
> Now this is a bit vague because I was trying to reset everything but the
> process was:
>
> 1) Removed my ost (yes I'm using exchange) - well I renamed it
> outlook.ost.old in C:\Users\USERNAME\AppData\Local\Microsoft\Outlook and
> renamed my archive folder in C:\Documents and Settings\USERNAME\Local
> Settings\Application Data\Microsoft\Outlook
> 2) Uninstalled all addins
> 3) found this page and started playing with no success
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.outlook&mid=16cc86ae-e2a0-4254-9fd3-82f4e8d06865&p=1&ntf=1
>
> ... UNTIL I ran Outlook.exe /resetnavpane
>
> Clears and regenerates the Navigation Pane for the current profile. Removes
> all Shortcuts and Favorite Folders. Has the same effect as deleting
> profilename.xml in your user directory.
>
> After this, I was able to get back into outlook!
>
> The only clue as to why this may have worked is because when I got the
> problem, another XML file on my machine (required to run one of my
> development programs) had also become corrupted - I can only guess that
> perhaps the profilename.xml possibly became corrupted in a similar kind of
> way...
>
> I'm really sorry I cannot give any more detail: I've been effectively
> button-mashing (ok, running varous command-line switches mainly to do with
> "cleaning" stuff) but it only worked once this switch was executed.
>
> It may be a combination or specifically this switch, but I hope this
> provides a little bit of a clue...
>
> -- Dan
>
> "CliffB" wrote:
>
> > Since I have a second machine, I have been living with the issue on my Vista
> > machine. I have not heard any 'fixes' although it seems there are more
> > reports like ours.
> >
> > Resisting a complete rebuild ...
> >
> > Cliff
> >
> > "CliffB" wrote:
> >
> > > Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> > > Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> > > time scan" hang DURING an Outlook send/receive that was apparrently hung due
> > > to Norton.
> > >
> > > I have attempted several published fixes including Scanpst,
> > > DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> > > uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
> > >
> > > On reinstall (after running DeleteOutlookProfiles), I create a new profile
> > > and a new Outlook PST ... still receive the "cannot open..." error.
> > >
> > > Any further suggestions - hopefully short of resorting to my recovery image?
> > >
> > > Thanks,
> > >
> > > Cliff
From: Brian Tillman [MVP-Outlook] on 8 Feb 2010 20:34
"Deputyr" <Deputyr(a)discussions.microsoft.com> wrote in message
news:14AB644C-2CF5-42E5-B175-AEFC510E668B(a)microsoft.com...

>I got Outlook to open after doing this, but it's as if it is a brand new
> program. I lost 3 years of saved files. Is there a way to recover them?

Resetting the Navigation Pane does not do this. Open the Mail applet in
Control Panel and click the Show Profiles button. How many profiles do you
see? If more than one, one of them will be your old profile. Select that as
the one to open.

If you have only one, click the Data Files tab and click Add. Browse to your
old PST, select it, and click OK. The use the Set as Default button to return
Outlook to its former state.
--
Brian Tillman [MVP-Outlook]

From: Deputyr on 9 Feb 2010 07:04
Brian, you are a computer god! Thank you. I thought all was lost and now it
is found!!

"Brian Tillman [MVP-Outlook]" wrote:

> "Deputyr" <Deputyr(a)discussions.microsoft.com> wrote in message
> news:14AB644C-2CF5-42E5-B175-AEFC510E668B(a)microsoft.com...
>
> >I got Outlook to open after doing this, but it's as if it is a brand new
> > program. I lost 3 years of saved files. Is there a way to recover them?
>
> Resetting the Navigation Pane does not do this. Open the Mail applet in
> Control Panel and click the Show Profiles button. How many profiles do you
> see? If more than one, one of them will be your old profile. Select that as
> the one to open.
>
> If you have only one, click the Data Files tab and click Add. Browse to your
> old PST, select it, and click OK. The use the Set as Default button to return
> Outlook to its former state.
> --
> Brian Tillman [MVP-Outlook]
>
> .
>
From: Brian Tillman [MVP-Outlook] on 9 Feb 2010 08:40
"Deputyr" <Deputyr(a)discussions.microsoft.com> wrote in message
news:75D9C10E-2743-4000-8BAB-09DF6E7CDA56(a)microsoft.com...

> Brian, you are a computer god! Thank you. I thought all was lost and now it
> is found!!

Glad to hear it. Which of my suggestions proved the correct one?
--
Brian Tillman [MVP-Outlook]

From: Salsan on 2 Mar 2010 11:18
By running "Outlook.exe /resetnavpane" command through run box you can fix
your this outlook issue.

To get more instructions for this please follow the link
http://www.techsupportserve.com/forum/topic/123/cannot-start-microsoft-office-outlook-invalid-xml-error-in-outlook/

"CliffB" wrote:

> Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office Outlook;
> Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
> time scan" hang DURING an Outlook send/receive that was apparrently hung due
> to Norton.
>
> I have attempted several published fixes including Scanpst,
> DeleteOutlookProfiles, running Outlook with /safe switch (same error),
> uninstall/reinstall Outlook, turning Norton 2009 off during my process, etc.
>
> On reinstall (after running DeleteOutlookProfiles), I create a new profile
> and a new Outlook PST ... still receive the "cannot open..." error.
>
> Any further suggestions - hopefully short of resorting to my recovery image?
>
> Thanks,
>
> Cliff
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