Pacific Battery
in [Dell]
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From: Wayne Brownlee on 4 May 2010 13:51 My son ordered a new battery for his Inspiron laptop last month. I checked here and all liked them. He got his credit card statement today and they had charged him for 2 different orders. He needed his customer number. He had thrown it away already. Thus they could not do anything. I just wanted to warn other Dell laptop owners.
From: MJMIII on 4 May 2010 13:59 I've used Pacific multiple times and never encountered this. Are you sure your son didn't accidentally double order or click "place order" twice even though the checkout page is specific about not doing this? -- "Don't pick a fight with an old man. If he is too old to fight, he'll just kill you." "Wayne Brownlee" <wbrownlee(a)pldi.net> wrote in message news:KcmdnUtdJ7stw33WnZ2dnUVZ_uSdnZ2d(a)posted.pioneerinternet2... > My son ordered a new battery for his Inspiron laptop last month. I > checked here and all liked them. He got his credit card statement today > and they had charged him for 2 different orders. He needed his customer > number. He had thrown it away already. Thus they could not do anything. > I just wanted to warn other Dell laptop owners. >
From: William R. Walsh on 4 May 2010 13:59 Hi! > He had thrown it away already. Thus they could not do anything. Have him call back and speak with someone else. If that doesn't work, have him contact the credit card company and dispute the charges. I really can't say as I've ever had a bad experience with them. And *never* throw away paperwork until everything is a done deal. Otherwise you'll just bring Mr. Murphy out of sleeping again. :-) William
From: Daddy on 4 May 2010 14:24 Wayne Brownlee wrote: > My son ordered a new battery for his Inspiron laptop last month. I checked > here and all liked them. He got his credit card statement today and they > had charged him for 2 different orders. He needed his customer number. He > had thrown it away already. Thus they could not do anything. I just wanted > to warn other Dell laptop owners. > > You want to warn us to not throw away order information? Daddy
From: Doug on 4 May 2010 16:42
On 5/4/2010 1:51 PM, Wayne Brownlee wrote: > My son ordered a new battery for his Inspiron laptop last month. I checked > here and all liked them. He got his credit card statement today and they > had charged him for 2 different orders. He needed his customer number. He > had thrown it away already. Thus they could not do anything. I just wanted > to warn other Dell laptop owners. > > My experience with Pacific Battery has been quite the opposite. Since I've never had a problem with an order from them I can't speak to their problem resolution capabilities but, I find it very difficult to believe they refused to talk to you for lack of a customer number. Since they took your CC they also took your name, address, phone number etc.. IOW they have multiple ways of tracking your order/customer number. They sent emails with order confirmation shipping/tracking etc... These would have had your customer number. So, the story is, he received the order, threw out the paper work, deleted the emails, emptied the trash and Pacific wouldn't talk to you? The motive is a mystery but, the post is fishy. D |