Problems with IE 8
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From: Homer on 11 Feb 2010 18:41 Thanks for all of your help on this problem. I downloaded IE8 on all 3 of my machines following all of your instructions. The day following my installation on one of my machines I started having NAV launch on the desktop by itself. I've several chat sessions with Symantec with no resolution. They seem to think that the problem is that I have email protection turned off. I've always had it turned off on all my machines without a problem. This started to happen after I installed IE8. Is there possibly some connection? "PA Bear [MS MVP]" wrote: > [Crosspost to IE General] > > Those with IE7- and/or IE8-specific questions or comments can post to and > seek support in IE General newsgroup: > microsoft.public.internetexplorer.general > > On the web: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general > > In your newsreader: > news://msnews.microsoft.com/microsoft.public.internetexplorer.general > > Resources: > > Hyperlinks do not work in Outlook Express after you upgrade to IE7 [and/or > IE8] > http://support.microsoft.com/kb/929867 > > No-charge support for Internet Explorer 8 installation, set-up and usage > (only) is available via telephone (based on your locale) and has been > extended until 02 July 2010. Customers must be running Windows XP or Windows > Vista in a non-domain environment. > > => US & CA Residents: 1-866-234-6020 > => Other locales: > https://support.microsoft.com/oas/default.aspx?&prid=13043 > > My personal recommendations include: > > => Install IE8 manually, not via Windows Update/Automatic Updates!! => > http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx > > NB WinXP users: Save the installer to your desktop, do not Run it. When > you're prepared to install IE8, double-click on the saved file. > > NB Vista users: Save the installer to your desktop, do not Run it. When > you're prepared to install IE8, right-click on the saved file and select Run > as Administator. > > => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live) > and third-party Windows Themes before installing IE8. > > => Close all open applications (i.e., anything with a taskbar icon) before > installing or uninstalling IE8. > > => I would strongly recommend disabling your anti-virus application and any > anti-spyware application's "system protections" (other than Defender's) > before installing (or uninstalling) an IE upgrade. If you're running a > third-party firewall, I would recommend disabling it and then enabling the > Windows Firewall before installing (or uninstalling) an IE upgrade. > > => Create a Restore Point manually before installing IE8. [Do NOT use > System Restore to remove/uninstall IE8; instead, see > http://support.microsoft.com/kb/957700. Then use the Restore Point prior to > reinstalling IE8 per these recommendations. Norton users will need to see > http://bertk.mvps.org/html/symantecdoc1.html.] > > NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go > to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any > Critical Security Updates offered (i.e., KB976325). If a Root Certificates > update is listed in the Optional Updates category, install it to take full > advantage of IE's enhanced security. > > NB Vista users=> Reboot twice after installing or uninstalling IE8, then > check-in at Windows Update and install any critical security updates > offered. > > => For best chance of success with IE8, make certain that your anti-virus > application version, any anti-spyware applications (other than Defender), > and your third-party firewall (if any) are supported in IE8 before you > decide install it. > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002 > > > Homer wrote: > > I currently am running IE 6 however there are a number of sites that I go > > to > > frequently that just don't function properly. I would like to upgrade to > > IE > > 8 but I had such problems with IE 7, especially regarding Outlook Express > > that I'm concerned about installing IE 8. I've also read about problems > > with IE 8 as well. Is there any justification for my concern? > > . >
From: PA Bear [MS MVP] on 12 Feb 2010 18:03 Thread history per Google Groups archive: http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/a223d41fb3bba4e3 > ...The day following my > installation on one of my machines I started having NAV launch on the > desktop by itself... Which computer & Windows version? Assuming NAV is installed on all three computers, did a Norton (or McAfee) free trial come preinstalled on any of them? > ...I've several chat sessions with Symantec with no > resolution. They seem to think that the problem is that I have email > protection turned off. I've always had it turned off on all my machines > without a problem. Symantec Support's blowing smoke up your kilt. Email scanning provides no additional protection and even Symantec has said that it's not necessary: <QP> Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. </QP> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > ...This started to happen after I installed IE8. Is there > possibly some connection? IMHO, not a chance, Homer. That being said, please answer the 2 questions above. -- ~PA Bear Homer wrote: > Thanks for all of your help on this problem. I downloaded IE8 on all 3 of > my machines following all of your instructions. The day following my > installation on one of my machines I started having NAV launch on the > desktop by itself. I've several chat sessions with Symantec with no > resolution. They seem to think that the problem is that I have email > protection turned off. I've always had it turned off on all my machines > without a problem. This started to happen after I installed IE8. Is there > possibly some connection? > > "PA Bear [MS MVP]" wrote: > >> [Crosspost to IE General] >> >> Those with IE7- and/or IE8-specific questions or comments can post to and >> seek support in IE General newsgroup: >> microsoft.public.internetexplorer.general >> >> On the web: >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general >> >> In your newsreader: >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general >> >> Resources: >> >> Hyperlinks do not work in Outlook Express after you upgrade to IE7 >> [and/or >> IE8] >> http://support.microsoft.com/kb/929867 >> >> No-charge support for Internet Explorer 8 installation, set-up and usage >> (only) is available via telephone (based on your locale) and has been >> extended until 02 July 2010. Customers must be running Windows XP or >> Windows Vista in a non-domain environment. >> >> => US & CA Residents: 1-866-234-6020 >> => Other locales: >> https://support.microsoft.com/oas/default.aspx?&prid=13043 >> >> My personal recommendations include: >> >> => Install IE8 manually, not via Windows Update/Automatic Updates!! => >> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx >> >> NB WinXP users: Save the installer to your desktop, do not Run it. When >> you're prepared to install IE8, double-click on the saved file. >> >> NB Vista users: Save the installer to your desktop, do not Run it. When >> you're prepared to install IE8, right-click on the saved file and select >> Run as Administator. >> >> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live) >> and third-party Windows Themes before installing IE8. >> >> => Close all open applications (i.e., anything with a taskbar icon) >> before >> installing or uninstalling IE8. >> >> => I would strongly recommend disabling your anti-virus application and >> any >> anti-spyware application's "system protections" (other than Defender's) >> before installing (or uninstalling) an IE upgrade. If you're running a >> third-party firewall, I would recommend disabling it and then enabling >> the >> Windows Firewall before installing (or uninstalling) an IE upgrade. >> >> => Create a Restore Point manually before installing IE8. [Do NOT use >> System Restore to remove/uninstall IE8; instead, see >> http://support.microsoft.com/kb/957700. Then use the Restore Point prior >> to reinstalling IE8 per these recommendations. Norton users will need to >> see http://bertk.mvps.org/html/symantecdoc1.html.] >> >> NB WinXP users=> Reboot twice after installing or uninstalling IE8, then >> go >> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install >> any Critical Security Updates offered (i.e., KB976325). If a Root >> Certificates update is listed in the Optional Updates category, install >> it >> to take full advantage of IE's enhanced security. >> >> NB Vista users=> Reboot twice after installing or uninstalling IE8, then >> check-in at Windows Update and install any critical security updates >> offered. >> >> => For best chance of success with IE8, make certain that your anti-virus >> application version, any anti-spyware applications (other than Defender), >> and your third-party firewall (if any) are supported in IE8 before you >> decide install it. >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Client - since 2002 >> >> >> Homer wrote: >>> I currently am running IE 6 however there are a number of sites that I >>> go >>> to >>> frequently that just don't function properly. I would like to upgrade >>> to >>> IE >>> 8 but I had such problems with IE 7, especially regarding Outlook >>> Express >>> that I'm concerned about installing IE 8. I've also read about problems >>> with IE 8 as well. Is there any justification for my concern? >> >> .
From: Homer on 13 Feb 2010 15:33 The machine that it happens on is a Dell laptop running windows XP All 3 of my machines are running NAV and the subscriptions and updates are all current. I didn't have any trial anti-virus installed on any of them. It's just odd that this started happening right after I installed IE8. I orginally misspoke. NAV launches and the window is minimized on the task bar. I really don't think it has anything to do with email protection. I've had it turned on and it is still launching. "PA Bear [MS MVP]" wrote: > Thread history per Google Groups archive: > http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/a223d41fb3bba4e3 > > > ...The day following my > > installation on one of my machines I started having NAV launch on the > > desktop by itself... > > Which computer & Windows version? > > Assuming NAV is installed on all three computers, did a Norton (or McAfee) > free trial come preinstalled on any of them? > > > ...I've several chat sessions with Symantec with no > > resolution. They seem to think that the problem is that I have email > > protection turned off. I've always had it turned off on all my machines > > without a problem. > > Symantec Support's blowing smoke up your kilt. Email scanning provides no > additional protection and even Symantec has said that it's not necessary: > > <QP> > Disabling Email Scanning does not leave you unprotected against viruses that > are distributed as email attachments. Norton AntiVirus Auto-Protect scans > incoming files as they are saved to your hard drive, including email and > email attachments. Email Scanning is just another layer on top of this. To > make sure that Auto-Protect is providing the maximum protection, keep > Auto-Protect enabled and run LiveUpdate regularly to ensure that you have > the most recent virus definitions. > </QP> > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > > > ...This started to happen after I installed IE8. Is there > > possibly some connection? > > IMHO, not a chance, Homer. That being said, please answer the 2 questions > above. > -- > ~PA Bear > > > Homer wrote: > > Thanks for all of your help on this problem. I downloaded IE8 on all 3 of > > my machines following all of your instructions. The day following my > > installation on one of my machines I started having NAV launch on the > > desktop by itself. I've several chat sessions with Symantec with no > > resolution. They seem to think that the problem is that I have email > > protection turned off. I've always had it turned off on all my machines > > without a problem. This started to happen after I installed IE8. Is there > > possibly some connection? > > > > "PA Bear [MS MVP]" wrote: > > > >> [Crosspost to IE General] > >> > >> Those with IE7- and/or IE8-specific questions or comments can post to and > >> seek support in IE General newsgroup: > >> microsoft.public.internetexplorer.general > >> > >> On the web: > >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general > >> > >> In your newsreader: > >> news://msnews.microsoft.com/microsoft.public.internetexplorer.general > >> > >> Resources: > >> > >> Hyperlinks do not work in Outlook Express after you upgrade to IE7 > >> [and/or > >> IE8] > >> http://support.microsoft.com/kb/929867 > >> > >> No-charge support for Internet Explorer 8 installation, set-up and usage > >> (only) is available via telephone (based on your locale) and has been > >> extended until 02 July 2010. Customers must be running Windows XP or > >> Windows Vista in a non-domain environment. > >> > >> => US & CA Residents: 1-866-234-6020 > >> => Other locales: > >> https://support.microsoft.com/oas/default.aspx?&prid=13043 > >> > >> My personal recommendations include: > >> > >> => Install IE8 manually, not via Windows Update/Automatic Updates!! => > >> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx > >> > >> NB WinXP users: Save the installer to your desktop, do not Run it. When > >> you're prepared to install IE8, double-click on the saved file. > >> > >> NB Vista users: Save the installer to your desktop, do not Run it. When > >> you're prepared to install IE8, right-click on the saved file and select > >> Run as Administator. > >> > >> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live) > >> and third-party Windows Themes before installing IE8. > >> > >> => Close all open applications (i.e., anything with a taskbar icon) > >> before > >> installing or uninstalling IE8. > >> > >> => I would strongly recommend disabling your anti-virus application and > >> any > >> anti-spyware application's "system protections" (other than Defender's) > >> before installing (or uninstalling) an IE upgrade. If you're running a > >> third-party firewall, I would recommend disabling it and then enabling > >> the > >> Windows Firewall before installing (or uninstalling) an IE upgrade. > >> > >> => Create a Restore Point manually before installing IE8. [Do NOT use > >> System Restore to remove/uninstall IE8; instead, see > >> http://support.microsoft.com/kb/957700. Then use the Restore Point prior > >> to reinstalling IE8 per these recommendations. Norton users will need to > >> see http://bertk.mvps.org/html/symantecdoc1.html.] > >> > >> NB WinXP users=> Reboot twice after installing or uninstalling IE8, then > >> go > >> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install > >> any Critical Security Updates offered (i.e., KB976325). If a Root > >> Certificates update is listed in the Optional Updates category, install > >> it > >> to take full advantage of IE's enhanced security. > >> > >> NB Vista users=> Reboot twice after installing or uninstalling IE8, then > >> check-in at Windows Update and install any critical security updates > >> offered. > >> > >> => For best chance of success with IE8, make certain that your anti-virus > >> application version, any anti-spyware applications (other than Defender), > >> and your third-party firewall (if any) are supported in IE8 before you > >> decide install it. > >> -- > >> ~Robear Dyer (PA Bear) > >> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >> > >> > >> Homer wrote: > >>> I currently am running IE 6 however there are a number of sites that I > >>> go > >>> to > >>> frequently that just don't function properly. I would like to upgrade > >>> to > >>> IE > >>> 8 but I had such problems with IE 7, especially regarding Outlook > >>> Express > >>> that I'm concerned about installing IE 8. I've also read about problems > >>> with IE 8 as well. Is there any justification for my concern? > >> > >> . > > . >
From: PA Bear [MS MVP] on 13 Feb 2010 18:15 1. Download the Norton Removal Tool, saving it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe 2. Close any open applications (i.e., anything with an icon on the taskbar). 3. After making certain you have a copy of your Product Key handy, uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., browsing; reading email; chatting) until you've completed Step #7 below! 5. Double-click on the file you saved in Step #1 above to run the utility. Don't TOUCH your keyboard until the run completes, then reboot again. 6. Do a clean install of NAV 2010 using your Product ID & reboot: http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN TIP: Do not enable or install any Norton Add-ons (e.g., Norton Anti-Phishing) just yet. 7. Manually and repeatedly run LiveUpdate until you get a "no more updates" prompt. 8. Test. Homer wrote: > The machine that it happens on is a Dell laptop running windows XP > > All 3 of my machines are running NAV and the subscriptions and updates are > all current. > > I didn't have any trial anti-virus installed on any of them. > > It's just odd that this started happening right after I installed IE8. > > I orginally misspoke. NAV launches and the window is minimized on the > task > bar. I really don't think > it has anything to do with email protection. I've had it turned on and it > is still launching. > > "PA Bear [MS MVP]" wrote: > >> Thread history per Google Groups archive: >> http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/a223d41fb3bba4e3 >> >>> ...The day following my >>> installation on one of my machines I started having NAV launch on the >>> desktop by itself... >> >> Which computer & Windows version? >> >> Assuming NAV is installed on all three computers, did a Norton (or >> McAfee) >> free trial come preinstalled on any of them? >> >>> ...I've several chat sessions with Symantec with no >>> resolution. They seem to think that the problem is that I have email >>> protection turned off. I've always had it turned off on all my machines >>> without a problem. >> >> Symantec Support's blowing smoke up your kilt. Email scanning provides >> no >> additional protection and even Symantec has said that it's not necessary: >> >> <QP> >> Disabling Email Scanning does not leave you unprotected against viruses >> that are distributed as email attachments. Norton AntiVirus Auto-Protect >> scans incoming files as they are saved to your hard drive, including >> and email attachments. Email Scanning is just another layer on top of >> this. To make sure that Auto-Protect is providing the maximum protection, >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you >> have the most recent virus definitions. >> </QP> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >> >>> ...This started to happen after I installed IE8. Is there >>> possibly some connection? >> >> IMHO, not a chance, Homer. That being said, please answer the 2 >> questions >> above. >> -- >> ~PA Bear >> >> >> Homer wrote: >>> Thanks for all of your help on this problem. I downloaded IE8 on all 3 >>> of >>> my machines following all of your instructions. The day following my >>> installation on one of my machines I started having NAV launch on the >>> desktop by itself. I've several chat sessions with Symantec with no >>> resolution. They seem to think that the problem is that I have email >>> protection turned off. I've always had it turned off on all my machines >>> without a problem. This started to happen after I installed IE8. Is >>> there >>> possibly some connection? >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> [Crosspost to IE General] >>>> >>>> Those with IE7- and/or IE8-specific questions or comments can post to >>>> and >>>> seek support in IE General newsgroup: >>>> microsoft.public.internetexplorer.general >>>> >>>> On the web: >>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general >>>> >>>> In your newsreader: >>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general >>>> >>>> Resources: >>>> >>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 >>>> [and/or >>>> IE8] >>>> http://support.microsoft.com/kb/929867 >>>> >>>> No-charge support for Internet Explorer 8 installation, set-up and >>>> usage >>>> (only) is available via telephone (based on your locale) and has been >>>> extended until 02 July 2010. Customers must be running Windows XP or >>>> Windows Vista in a non-domain environment. >>>> >>>> => US & CA Residents: 1-866-234-6020 >>>> => Other locales: >>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 >>>> >>>> My personal recommendations include: >>>> >>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! => >>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx >>>> >>>> NB WinXP users: Save the installer to your desktop, do not Run it. >>>> When >>>> you're prepared to install IE8, double-click on the saved file. >>>> >>>> NB Vista users: Save the installer to your desktop, do not Run it. >>>> When >>>> you're prepared to install IE8, right-click on the saved file and >>>> select >>>> Run as Administator. >>>> >>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows >>>> Live) >>>> and third-party Windows Themes before installing IE8. >>>> >>>> => Close all open applications (i.e., anything with a taskbar icon) >>>> before >>>> installing or uninstalling IE8. >>>> >>>> => I would strongly recommend disabling your anti-virus application and >>>> any >>>> anti-spyware application's "system protections" (other than Defender's) >>>> before installing (or uninstalling) an IE upgrade. If you're running a >>>> third-party firewall, I would recommend disabling it and then enabling >>>> the >>>> Windows Firewall before installing (or uninstalling) an IE upgrade. >>>> >>>> => Create a Restore Point manually before installing IE8. [Do NOT use >>>> System Restore to remove/uninstall IE8; instead, see >>>> http://support.microsoft.com/kb/957700. Then use the Restore Point >>>> prior >>>> to reinstalling IE8 per these recommendations. Norton users will need >>>> to >>>> see http://bertk.mvps.org/html/symantecdoc1.html.] >>>> >>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, >>>> then >>>> go >>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | >>>> Install >>>> any Critical Security Updates offered (i.e., KB976325). If a Root >>>> Certificates update is listed in the Optional Updates category, install >>>> it >>>> to take full advantage of IE's enhanced security. >>>> >>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, >>>> then >>>> check-in at Windows Update and install any critical security updates >>>> offered. >>>> >>>> => For best chance of success with IE8, make certain that your >>>> anti-virus >>>> application version, any anti-spyware applications (other than >>>> Defender), >>>> and your third-party firewall (if any) are supported in IE8 before you >>>> decide install it. >>>> -- >>>> ~Robear Dyer (PA Bear) >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>> >>>> >>>> Homer wrote: >>>>> I currently am running IE 6 however there are a number of sites that I >>>>> go >>>>> to >>>>> frequently that just don't function properly. I would like to upgrade >>>>> to >>>>> IE >>>>> 8 but I had such problems with IE 7, especially regarding Outlook >>>>> Express >>>>> that I'm concerned about installing IE 8. I've also read about >>>>> problems >>>>> with IE 8 as well. Is there any justification for my concern? >>>> >>>> . >> >> .
From: Homer on 18 Feb 2010 09:16
Thanks again for all your help on this problem. I followed your instructions to the letter and I'm still having the problem. I just find it hard to believe that this doesn't have something to do with the installation of IE8. It started happening right after I installed it. Thanks again. I appears that I'm just going to have to live with this. "PA Bear [MS MVP]" wrote: > 1. Download the Norton Removal Tool, saving it to your desktop: > ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > > 2. Close any open applications (i.e., anything with an icon on the taskbar). > > 3. After making certain you have a copy of your Product Key handy, uninstall > NAV & LiveUpdate via Add/Remove Programs & reboot. > > 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. > > NB: You're "working without a net" now: Don't to ANYTHING else online (e.g., > browsing; reading email; chatting) until you've completed Step #7 below! > > 5. Double-click on the file you saved in Step #1 above to run the utility. > Don't TOUCH your keyboard until the run completes, then reboot again. > > 6. Do a clean install of NAV 2010 using your Product ID & reboot: > http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN > > TIP: Do not enable or install any Norton Add-ons (e.g., Norton > Anti-Phishing) just yet. > > 7. Manually and repeatedly run LiveUpdate until you get a "no more updates" > prompt. > > 8. Test. > > > Homer wrote: > > The machine that it happens on is a Dell laptop running windows XP > > > > All 3 of my machines are running NAV and the subscriptions and updates are > > all current. > > > > I didn't have any trial anti-virus installed on any of them. > > > > It's just odd that this started happening right after I installed IE8. > > > > I orginally misspoke. NAV launches and the window is minimized on the > > task > > bar. I really don't think > > it has anything to do with email protection. I've had it turned on and it > > is still launching. > > > > "PA Bear [MS MVP]" wrote: > > > >> Thread history per Google Groups archive: > >> http://groups.google.com/group/microsoft.public.internetexplorer.general/browse_frm/thread/a223d41fb3bba4e3 > >> > >>> ...The day following my > >>> installation on one of my machines I started having NAV launch on the > >>> desktop by itself... > >> > >> Which computer & Windows version? > >> > >> Assuming NAV is installed on all three computers, did a Norton (or > >> McAfee) > >> free trial come preinstalled on any of them? > >> > >>> ...I've several chat sessions with Symantec with no > >>> resolution. They seem to think that the problem is that I have email > >>> protection turned off. I've always had it turned off on all my machines > >>> without a problem. > >> > >> Symantec Support's blowing smoke up your kilt. Email scanning provides > >> no > >> additional protection and even Symantec has said that it's not necessary: > >> > >> <QP> > >> Disabling Email Scanning does not leave you unprotected against viruses > >> that are distributed as email attachments. Norton AntiVirus Auto-Protect > >> scans incoming files as they are saved to your hard drive, including > >> and email attachments. Email Scanning is just another layer on top of > >> this. To make sure that Auto-Protect is providing the maximum protection, > >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you > >> have the most recent virus definitions. > >> </QP> > >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > >> > >>> ...This started to happen after I installed IE8. Is there > >>> possibly some connection? > >> > >> IMHO, not a chance, Homer. That being said, please answer the 2 > >> questions > >> above. > >> -- > >> ~PA Bear > >> > >> > >> Homer wrote: > >>> Thanks for all of your help on this problem. I downloaded IE8 on all 3 > >>> of > >>> my machines following all of your instructions. The day following my > >>> installation on one of my machines I started having NAV launch on the > >>> desktop by itself. I've several chat sessions with Symantec with no > >>> resolution. They seem to think that the problem is that I have email > >>> protection turned off. I've always had it turned off on all my machines > >>> without a problem. This started to happen after I installed IE8. Is > >>> there > >>> possibly some connection? > >>> > >>> "PA Bear [MS MVP]" wrote: > >>> > >>>> [Crosspost to IE General] > >>>> > >>>> Those with IE7- and/or IE8-specific questions or comments can post to > >>>> and > >>>> seek support in IE General newsgroup: > >>>> microsoft.public.internetexplorer.general > >>>> > >>>> On the web: > >>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general > >>>> > >>>> In your newsreader: > >>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general > >>>> > >>>> Resources: > >>>> > >>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 > >>>> [and/or > >>>> IE8] > >>>> http://support.microsoft.com/kb/929867 > >>>> > >>>> No-charge support for Internet Explorer 8 installation, set-up and > >>>> usage > >>>> (only) is available via telephone (based on your locale) and has been > >>>> extended until 02 July 2010. Customers must be running Windows XP or > >>>> Windows Vista in a non-domain environment. > >>>> > >>>> => US & CA Residents: 1-866-234-6020 > >>>> => Other locales: > >>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 > >>>> > >>>> My personal recommendations include: > >>>> > >>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! => > >>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx > >>>> > >>>> NB WinXP users: Save the installer to your desktop, do not Run it. > >>>> When > >>>> you're prepared to install IE8, double-click on the saved file. > >>>> > >>>> NB Vista users: Save the installer to your desktop, do not Run it. > >>>> When > >>>> you're prepared to install IE8, right-click on the saved file and > >>>> select > >>>> Run as Administator. > >>>> > >>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows > >>>> Live) > >>>> and third-party Windows Themes before installing IE8. > >>>> > >>>> => Close all open applications (i.e., anything with a taskbar icon) > >>>> before > >>>> installing or uninstalling IE8. > >>>> > >>>> => I would strongly recommend disabling your anti-virus application and > >>>> any > >>>> anti-spyware application's "system protections" (other than Defender's) > >>>> before installing (or uninstalling) an IE upgrade. If you're running a > >>>> third-party firewall, I would recommend disabling it and then enabling > >>>> the > >>>> Windows Firewall before installing (or uninstalling) an IE upgrade. > >>>> > >>>> => Create a Restore Point manually before installing IE8. [Do NOT use > >>>> System Restore to remove/uninstall IE8; instead, see > >>>> http://support.microsoft.com/kb/957700. Then use the Restore Point > >>>> prior > >>>> to reinstalling IE8 per these recommendations. Norton users will need > >>>> to > >>>> see http://bertk.mvps.org/html/symantecdoc1.html.] > >>>> > >>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, > >>>> then > >>>> go > >>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | > >>>> Install > >>>> any Critical Security Updates offered (i.e., KB976325). If a Root > >>>> Certificates update is listed in the Optional Updates category, install > >>>> it > >>>> to take full advantage of IE's enhanced security. > >>>> > >>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, > >>>> then > >>>> check-in at Windows Update and install any critical security updates > >>>> offered. > >>>> > >>>> => For best chance of success with IE8, make certain that your > >>>> anti-virus > >>>> application version, any anti-spyware applications (other than > >>>> Defender), > >>>> and your third-party firewall (if any) are supported in IE8 before you > >>>> decide install it. > >>>> -- > >>>> ~Robear Dyer (PA Bear) > >>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>> > >>>> > >>>> Homer wrote: > >>>>> I currently am running IE 6 however there are a number of sites that I > >>>>> go > >>>>> to > >>>>> frequently that just don't function properly. I would like to upgrade > >>>>> to > >>>>> IE > >>>>> 8 but I had such problems with IE 7, especially regarding Outlook > >>>>> Express > >>>>> that I'm concerned about installing IE 8. I've also read about > >>>>> problems > >>>>> with IE 8 as well. Is there any justification for my concern? > >>>> > >>>> . > >> > >> . > > . > |