Problems with IE 8
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From: PA Bear [MS MVP] on 18 Feb 2010 11:37 [Thread history: http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385] > I'm still having the problem Which/what problem? Are you now running NAV 2010 and is it working properly, as far as you know? > I just find it hard to believe that this doesn't have something > to do with the installation of IE8. It started happening right after I > installed it. This long thread started with you stating, "I currently am running IE 6 however there are a number of sites that I go to frequently that just don't function properly." IOW, you were having a problem with "a number of sites" before you installed IE8, Homer. Speaking of which, what sites are they? Homer wrote: > Thanks again for all your help on this problem. I followed your > instructions to the letter and > I'm still having the problem. I just find it hard to believe that this > doesn't have something > to do with the installation of IE8. It started happening right after I > installed it. > > Thanks again. I appears that I'm just going to have to live with this. > > "PA Bear [MS MVP]" wrote: >> 1. Download the Norton Removal Tool, saving it to your desktop: >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >> >> 2. Close any open applications (i.e., anything with an icon on the >> taskbar). >> >> 3. After making certain you have a copy of your Product Key handy, >> uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. >> >> 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. >> >> NB: You're "working without a net" now: Don't to ANYTHING else online >> (e.g., browsing; reading email; chatting) until you've completed Step #7 >> below! >> >> 5. Double-click on the file you saved in Step #1 above to run the >> utility. >> Don't TOUCH your keyboard until the run completes, then reboot again. >> >> 6. Do a clean install of NAV 2010 using your Product ID & reboot: >> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN >> >> TIP: Do not enable or install any Norton Add-ons (e.g., Norton >> Anti-Phishing) just yet. >> >> 7. Manually and repeatedly run LiveUpdate until you get a "no more >> updates" >> prompt. >> >> 8. Test. >> >> >> Homer wrote: >>> The machine that it happens on is a Dell laptop running windows XP >>> >>> All 3 of my machines are running NAV and the subscriptions and updates >>> are >>> all current. >>> >>> I didn't have any trial anti-virus installed on any of them. >>> >>> It's just odd that this started happening right after I installed IE8. >>> >>> I orginally misspoke. NAV launches and the window is minimized on the >>> task >>> bar. I really don't think >>> it has anything to do with email protection. I've had it turned on and >>> it >>> is still launching. >>> >>> "PA Bear [MS MVP]" wrote: >>>> >>>>> ...The day following my >>>>> installation on one of my machines I started having NAV launch on the >>>>> desktop by itself... >>>> >>>> Which computer & Windows version? >>>> >>>> Assuming NAV is installed on all three computers, did a Norton (or >>>> McAfee) >>>> free trial come preinstalled on any of them? >>>> >>>>> ...I've several chat sessions with Symantec with no >>>>> resolution. They seem to think that the problem is that I have email >>>>> protection turned off. I've always had it turned off on all my >>>>> machines >>>>> without a problem. >>>> >>>> Symantec Support's blowing smoke up your kilt. Email scanning provides >>>> no >>>> additional protection and even Symantec has said that it's not >>>> necessary: >>>> >>>> <QP> >>>> Disabling Email Scanning does not leave you unprotected against viruses >>>> that are distributed as email attachments. Norton AntiVirus >>>> Auto-Protect >>>> scans incoming files as they are saved to your hard drive, including >>>> and email attachments. Email Scanning is just another layer on top of >>>> this. To make sure that Auto-Protect is providing the maximum >>>> protection, >>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that >>>> you >>>> have the most recent virus definitions. >>>> </QP> >>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>> >>>>> ...This started to happen after I installed IE8. Is there >>>>> possibly some connection? >>>> >>>> IMHO, not a chance, Homer. That being said, please answer the 2 >>>> questions >>>> above. >>>> -- >>>> ~PA Bear >>>> >>>> >>>> Homer wrote: >>>>> Thanks for all of your help on this problem. I downloaded IE8 on all >>>>> 3 >>>>> of >>>>> my machines following all of your instructions. The day following my >>>>> installation on one of my machines I started having NAV launch on the >>>>> desktop by itself. I've several chat sessions with Symantec with no >>>>> resolution. They seem to think that the problem is that I have email >>>>> protection turned off. I've always had it turned off on all my >>>>> machines >>>>> without a problem. This started to happen after I installed IE8. Is >>>>> there >>>>> possibly some connection? >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>> >>>>>> [Crosspost to IE General] >>>>>> >>>>>> Those with IE7- and/or IE8-specific questions or comments can post to >>>>>> and >>>>>> seek support in IE General newsgroup: >>>>>> microsoft.public.internetexplorer.general >>>>>> >>>>>> On the web: >>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general >>>>>> >>>>>> In your newsreader: >>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general >>>>>> >>>>>> Resources: >>>>>> >>>>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 >>>>>> [and/or >>>>>> IE8] >>>>>> http://support.microsoft.com/kb/929867 >>>>>> >>>>>> No-charge support for Internet Explorer 8 installation, set-up and >>>>>> usage >>>>>> (only) is available via telephone (based on your locale) and has been >>>>>> extended until 02 July 2010. Customers must be running Windows XP or >>>>>> Windows Vista in a non-domain environment. >>>>>> >>>>>> => US & CA Residents: 1-866-234-6020 >>>>>> => Other locales: >>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 >>>>>> >>>>>> My personal recommendations include: >>>>>> >>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! >>>>>> => >>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx >>>>>> >>>>>> NB WinXP users: Save the installer to your desktop, do not Run it. >>>>>> When >>>>>> you're prepared to install IE8, double-click on the saved file. >>>>>> >>>>>> NB Vista users: Save the installer to your desktop, do not Run it. >>>>>> When >>>>>> you're prepared to install IE8, right-click on the saved file and >>>>>> select >>>>>> Run as Administator. >>>>>> >>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows >>>>>> Live) >>>>>> and third-party Windows Themes before installing IE8. >>>>>> >>>>>> => Close all open applications (i.e., anything with a taskbar icon) >>>>>> before >>>>>> installing or uninstalling IE8. >>>>>> >>>>>> => I would strongly recommend disabling your anti-virus application >>>>>> and >>>>>> any >>>>>> anti-spyware application's "system protections" (other than >>>>>> Defender's) >>>>>> before installing (or uninstalling) an IE upgrade. If you're running >>>>>> a >>>>>> third-party firewall, I would recommend disabling it and then >>>>>> enabling >>>>>> the >>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade. >>>>>> >>>>>> => Create a Restore Point manually before installing IE8. [Do NOT >>>>>> use >>>>>> System Restore to remove/uninstall IE8; instead, see >>>>>> http://support.microsoft.com/kb/957700. Then use the Restore Point >>>>>> prior >>>>>> to reinstalling IE8 per these recommendations. Norton users will >>>>>> need >>>>>> to >>>>>> see http://bertk.mvps.org/html/symantecdoc1.html.] >>>>>> >>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, >>>>>> then >>>>>> go >>>>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | >>>>>> Install >>>>>> any Critical Security Updates offered (i.e., KB976325). If a Root >>>>>> Certificates update is listed in the Optional Updates category, >>>>>> install >>>>>> it >>>>>> to take full advantage of IE's enhanced security. >>>>>> >>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, >>>>>> then >>>>>> check-in at Windows Update and install any critical security updates >>>>>> offered. >>>>>> >>>>>> => For best chance of success with IE8, make certain that your >>>>>> anti-virus >>>>>> application version, any anti-spyware applications (other than >>>>>> Defender), >>>>>> and your third-party firewall (if any) are supported in IE8 before >>>>>> you >>>>>> decide install it. >>>>>> -- >>>>>> ~Robear Dyer (PA Bear) >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>> >>>>>> >>>>>> Homer wrote: >>>>>>> I currently am running IE 6 however there are a number of sites that >>>>>>> I >>>>>>> go >>>>>>> to >>>>>>> frequently that just don't function properly. I would like to >>>>>>> upgrade >>>>>>> to >>>>>>> IE >>>>>>> 8 but I had such problems with IE 7, especially regarding Outlook >>>>>>> Express >>>>>>> that I'm concerned about installing IE 8. I've also read about >>>>>>> problems >>>>>>> with IE 8 as well. Is there any justification for my concern? >>>>>> >>>>>> . >>>> >>>> . >> >> .
From: Homer on 18 Feb 2010 12:59 Sorry about the confusion. I did start the string by asking about possible problems with IE8. At one time, while I had automatic updates activated, IE7 got installed and it caused me problems with Outlook Express. I eventually wound up unistalling IE7. For some time now there have been sites that I've gone to that have said that I couldn't fully utilize their site unless I had IE7 or higher. I don't remember the actual sites but very recently I received that same type message from Direct TV. com. So I thought I might venture into installing IE8. I follow the instructions you provided and everything appeared to be fine. Then my one laptop started launching NAV minimized on the task bar. This started happening almost imediately after installing IE8. I just assumed that is what caused this to happen. There's no pattern that I can see that causes this to happen. The machine has been setting idle and I opened the top and NAV was minimized on the task bar. I am running NAV 2010 on this machine and my desktop. I'm running Norton internet security on a mini laptop. "PA Bear [MS MVP]" wrote: > [Thread history: > http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385] > > > I'm still having the problem > > Which/what problem? > > Are you now running NAV 2010 and is it working properly, as far as you know? > > > I just find it hard to believe that this doesn't have something > > to do with the installation of IE8. It started happening right after I > > installed it. > > This long thread started with you stating, "I currently am running IE 6 > however there are a number of sites that I go to > frequently that just don't function properly." IOW, you were having a > problem with "a number of sites" before you installed IE8, Homer. > > Speaking of which, what sites are they? > > > Homer wrote: > > Thanks again for all your help on this problem. I followed your > > instructions to the letter and > > I'm still having the problem. I just find it hard to believe that this > > doesn't have something > > to do with the installation of IE8. It started happening right after I > > installed it. > > > > Thanks again. I appears that I'm just going to have to live with this. > > > > "PA Bear [MS MVP]" wrote: > >> 1. Download the Norton Removal Tool, saving it to your desktop: > >> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > >> > >> 2. Close any open applications (i.e., anything with an icon on the > >> taskbar). > >> > >> 3. After making certain you have a copy of your Product Key handy, > >> uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. > >> > >> 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. > >> > >> NB: You're "working without a net" now: Don't to ANYTHING else online > >> (e.g., browsing; reading email; chatting) until you've completed Step #7 > >> below! > >> > >> 5. Double-click on the file you saved in Step #1 above to run the > >> utility. > >> Don't TOUCH your keyboard until the run completes, then reboot again. > >> > >> 6. Do a clean install of NAV 2010 using your Product ID & reboot: > >> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN > >> > >> TIP: Do not enable or install any Norton Add-ons (e.g., Norton > >> Anti-Phishing) just yet. > >> > >> 7. Manually and repeatedly run LiveUpdate until you get a "no more > >> updates" > >> prompt. > >> > >> 8. Test. > >> > >> > >> Homer wrote: > >>> The machine that it happens on is a Dell laptop running windows XP > >>> > >>> All 3 of my machines are running NAV and the subscriptions and updates > >>> are > >>> all current. > >>> > >>> I didn't have any trial anti-virus installed on any of them. > >>> > >>> It's just odd that this started happening right after I installed IE8. > >>> > >>> I orginally misspoke. NAV launches and the window is minimized on the > >>> task > >>> bar. I really don't think > >>> it has anything to do with email protection. I've had it turned on and > >>> it > >>> is still launching. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> > >>>>> ...The day following my > >>>>> installation on one of my machines I started having NAV launch on the > >>>>> desktop by itself... > >>>> > >>>> Which computer & Windows version? > >>>> > >>>> Assuming NAV is installed on all three computers, did a Norton (or > >>>> McAfee) > >>>> free trial come preinstalled on any of them? > >>>> > >>>>> ...I've several chat sessions with Symantec with no > >>>>> resolution. They seem to think that the problem is that I have email > >>>>> protection turned off. I've always had it turned off on all my > >>>>> machines > >>>>> without a problem. > >>>> > >>>> Symantec Support's blowing smoke up your kilt. Email scanning provides > >>>> no > >>>> additional protection and even Symantec has said that it's not > >>>> necessary: > >>>> > >>>> <QP> > >>>> Disabling Email Scanning does not leave you unprotected against viruses > >>>> that are distributed as email attachments. Norton AntiVirus > >>>> Auto-Protect > >>>> scans incoming files as they are saved to your hard drive, including > >>>> and email attachments. Email Scanning is just another layer on top of > >>>> this. To make sure that Auto-Protect is providing the maximum > >>>> protection, > >>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that > >>>> you > >>>> have the most recent virus definitions. > >>>> </QP> > >>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > >>>> > >>>>> ...This started to happen after I installed IE8. Is there > >>>>> possibly some connection? > >>>> > >>>> IMHO, not a chance, Homer. That being said, please answer the 2 > >>>> questions > >>>> above. > >>>> -- > >>>> ~PA Bear > >>>> > >>>> > >>>> Homer wrote: > >>>>> Thanks for all of your help on this problem. I downloaded IE8 on all > >>>>> 3 > >>>>> of > >>>>> my machines following all of your instructions. The day following my > >>>>> installation on one of my machines I started having NAV launch on the > >>>>> desktop by itself. I've several chat sessions with Symantec with no > >>>>> resolution. They seem to think that the problem is that I have email > >>>>> protection turned off. I've always had it turned off on all my > >>>>> machines > >>>>> without a problem. This started to happen after I installed IE8. Is > >>>>> there > >>>>> possibly some connection? > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>> > >>>>>> [Crosspost to IE General] > >>>>>> > >>>>>> Those with IE7- and/or IE8-specific questions or comments can post to > >>>>>> and > >>>>>> seek support in IE General newsgroup: > >>>>>> microsoft.public.internetexplorer.general > >>>>>> > >>>>>> On the web: > >>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general > >>>>>> > >>>>>> In your newsreader: > >>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general > >>>>>> > >>>>>> Resources: > >>>>>> > >>>>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 > >>>>>> [and/or > >>>>>> IE8] > >>>>>> http://support.microsoft.com/kb/929867 > >>>>>> > >>>>>> No-charge support for Internet Explorer 8 installation, set-up and > >>>>>> usage > >>>>>> (only) is available via telephone (based on your locale) and has been > >>>>>> extended until 02 July 2010. Customers must be running Windows XP or > >>>>>> Windows Vista in a non-domain environment. > >>>>>> > >>>>>> => US & CA Residents: 1-866-234-6020 > >>>>>> => Other locales: > >>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 > >>>>>> > >>>>>> My personal recommendations include: > >>>>>> > >>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! > >>>>>> => > >>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx > >>>>>> > >>>>>> NB WinXP users: Save the installer to your desktop, do not Run it. > >>>>>> When > >>>>>> you're prepared to install IE8, double-click on the saved file. > >>>>>> > >>>>>> NB Vista users: Save the installer to your desktop, do not Run it. > >>>>>> When > >>>>>> you're prepared to install IE8, right-click on the saved file and > >>>>>> select > >>>>>> Run as Administator. > >>>>>> > >>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows > >>>>>> Live) > >>>>>> and third-party Windows Themes before installing IE8. > >>>>>> > >>>>>> => Close all open applications (i.e., anything with a taskbar icon) > >>>>>> before > >>>>>> installing or uninstalling IE8. > >>>>>> > >>>>>> => I would strongly recommend disabling your anti-virus application > >>>>>> and > >>>>>> any > >>>>>> anti-spyware application's "system protections" (other than > >>>>>> Defender's) > >>>>>> before installing (or uninstalling) an IE upgrade. If you're running > >>>>>> a > >>>>>> third-party firewall, I would recommend disabling it and then > >>>>>> enabling > >>>>>> the > >>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade. > >>>>>> > >>>>>> => Create a Restore Point manually before installing IE8. [Do NOT > >>>>>> use > >>>>>> System Restore to remove/uninstall IE8; instead, see > >>>>>> http://support.microsoft.com/kb/957700. Then use the Restore Point > >>>>>> prior > >>>>>> to reinstalling IE8 per these recommendations. Norton users will > >>>>>> need > >>>>>> to > >>>>>> see http://bertk.mvps.org/html/symantecdoc1.html.] > >>>>>> > >>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, > >>>>>> then > >>>>>> go > >>>>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | > >>>>>> Install > >>>>>> any Critical Security Updates offered (i.e., KB976325). If a Root > >>>>>> Certificates update is listed in the Optional Updates category, > >>>>>> install > >>>>>> it > >>>>>> to take full advantage of IE's enhanced security. > >>>>>> > >>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, > >>>>>> then > >>>>>> check-in at Windows Update and install any critical security updates > >>>>>> offered. > >>>>>> > >>>>>> => For best chance of success with IE8, make certain that your > >>>>>> anti-virus > >>>>>> application version, any anti-spyware applications (other than > >>>>>> Defender), > >>>>>> and your third-party firewall (if any) are supported in IE8 before > >>>>>> you > >>>>>> decide install it. > >>>>>> -- > >>>>>> ~Robear Dyer (PA Bear) > >>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 > >>>>>> > >>>>>> > >>>>>> Homer wrote: > >>>>>>> I currently am running IE 6 however there are a number of sites that > >>>>>>> I > >>>>>>> go > >>>>>>> to > >>>>>>> frequently that just don't function properly. I would like to > >>>>>>> upgrade > >>>>>>> to > >>>>>>> IE > >>>>>>> 8 but I had such problems with IE 7, especially regarding Outlook > >>>>>>> Express > >>>>>>> that I'm concerned about installing IE 8. I've also read about > >>>>>>> problems > >>>>>>> with IE 8 as well. Is there any justification for my concern? > >>>>>> > >>>>>> . > >>>> > >>>> . > >> > >> . > > . >
From: PA Bear [MS MVP] on 18 Feb 2010 14:57 Let's please just discuss the computer where you're having the problem, Homer (i.e., not the desktop or mini computer). Answer the following questions by number in your reply: > Then my one laptop started launching NAV minimized on the task bar. > This started happening almost imediately after installing IE8. > I am running NAV 2010 on this machine and my desktop. I'm running Norton > internet security on a mini laptop. 1. Am I correct in concluding the you're running NAV 2010 on the laptop computer where NAV is now being "minimized to the task bar?" [yes/no] 2. Did you disable NAV prior to installing IE8 on this laptop computer? [yes/no] 3. Did you uninstall NAV, run the Norton Removal Tool, and then reinstall NAV (per Steps #1 through #8 in my previous reply) on this laptop computer? [yes/no] 4. Did a Norton (or McAfee) free trial come preinstalled when you bought this laptop computer *and* did you install the paid version of NAV *before* the free trial period had expired? [yes/no] Homer wrote: > Sorry about the confusion. I did start the string by asking about > possible > problems with > IE8. At one time, while I had automatic updates activated, IE7 got > installed and it caused > me problems with Outlook Express. I eventually wound up unistalling IE7. > For some time > now there have been sites that I've gone to that have said that I couldn't > fully utilize their > site unless I had IE7 or higher. I don't remember the actual sites but > very > recently I > received that same type message from Direct TV. com. So I thought I might > venture into > installing IE8. I follow the instructions you provided and everything > appeared to be fine. > Then my one laptop started launching NAV minimized on the task bar. This > started > happening almost imediately after installing IE8. I just assumed that is > what caused this > to happen. There's no pattern that I can see that causes this to happen. > The machine > has been setting idle and I opened the top and NAV was minimized on the > task > bar. > > I am running NAV 2010 on this machine and my desktop. I'm running Norton > internet > security on a mini laptop. > > "PA Bear [MS MVP]" wrote: > >> [Thread history: >> http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385] >> >>> I'm still having the problem >> >> Which/what problem? >> >> Are you now running NAV 2010 and is it working properly, as far as you >> know? >> >>> I just find it hard to believe that this doesn't have something >>> to do with the installation of IE8. It started happening right after I >>> installed it. >> >> This long thread started with you stating, "I currently am running IE 6 >> however there are a number of sites that I go to >> frequently that just don't function properly." IOW, you were having a >> problem with "a number of sites" before you installed IE8, Homer. >> >> Speaking of which, what sites are they? >> >> >> Homer wrote: >>> Thanks again for all your help on this problem. I followed your >>> instructions to the letter and >>> I'm still having the problem. I just find it hard to believe that this >>> doesn't have something >>> to do with the installation of IE8. It started happening right after I >>> installed it. >>> >>> Thanks again. I appears that I'm just going to have to live with this. >>> >>> "PA Bear [MS MVP]" wrote: >>>> 1. Download the Norton Removal Tool, saving it to your desktop: >>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >>>> >>>> 2. Close any open applications (i.e., anything with an icon on the >>>> taskbar). >>>> >>>> 3. After making certain you have a copy of your Product Key handy, >>>> uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. >>>> >>>> 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. >>>> >>>> NB: You're "working without a net" now: Don't to ANYTHING else online >>>> (e.g., browsing; reading email; chatting) until you've completed Step >>>> #7 >>>> below! >>>> >>>> 5. Double-click on the file you saved in Step #1 above to run the >>>> utility. >>>> Don't TOUCH your keyboard until the run completes, then reboot again. >>>> >>>> 6. Do a clean install of NAV 2010 using your Product ID & reboot: >>>> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN >>>> >>>> TIP: Do not enable or install any Norton Add-ons (e.g., Norton >>>> Anti-Phishing) just yet. >>>> >>>> 7. Manually and repeatedly run LiveUpdate until you get a "no more >>>> updates" >>>> prompt. >>>> >>>> 8. Test. >>>> >>>> >>>> Homer wrote: >>>>> The machine that it happens on is a Dell laptop running windows XP >>>>> >>>>> All 3 of my machines are running NAV and the subscriptions and updates >>>>> are >>>>> all current. >>>>> >>>>> I didn't have any trial anti-virus installed on any of them. >>>>> >>>>> It's just odd that this started happening right after I installed IE8. >>>>> >>>>> I orginally misspoke. NAV launches and the window is minimized on the >>>>> task >>>>> bar. I really don't think >>>>> it has anything to do with email protection. I've had it turned on >>>>> and >>>>> it >>>>> is still launching. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> ...The day following my >>>>>>> installation on one of my machines I started having NAV launch on >>>>>>> the >>>>>>> desktop by itself... >>>>>> >>>>>> Which computer & Windows version? >>>>>> >>>>>> Assuming NAV is installed on all three computers, did a Norton (or >>>>>> McAfee) >>>>>> free trial come preinstalled on any of them? >>>>>> >>>>>>> ...I've several chat sessions with Symantec with no >>>>>>> resolution. They seem to think that the problem is that I have email >>>>>>> protection turned off. I've always had it turned off on all my >>>>>>> machines >>>>>>> without a problem. >>>>>> >>>>>> Symantec Support's blowing smoke up your kilt. Email scanning >>>>>> provides >>>>>> no >>>>>> additional protection and even Symantec has said that it's not >>>>>> necessary: >>>>>> >>>>>> <QP> >>>>>> Disabling Email Scanning does not leave you unprotected against >>>>>> viruses >>>>>> that are distributed as email attachments. Norton AntiVirus >>>>>> Auto-Protect >>>>>> scans incoming files as they are saved to your hard drive, including >>>>>> and email attachments. Email Scanning is just another layer on top of >>>>>> this. To make sure that Auto-Protect is providing the maximum >>>>>> protection, >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that >>>>>> you >>>>>> have the most recent virus definitions. >>>>>> </QP> >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>>>> >>>>>>> ...This started to happen after I installed IE8. Is there >>>>>>> possibly some connection? >>>>>> >>>>>> IMHO, not a chance, Homer. That being said, please answer the 2 >>>>>> questions >>>>>> above. >>>>>> -- >>>>>> ~PA Bear >>>>>> >>>>>> >>>>>> Homer wrote: >>>>>>> Thanks for all of your help on this problem. I downloaded IE8 on >>>>>>> all >>>>>>> 3 >>>>>>> of >>>>>>> my machines following all of your instructions. The day following >>>>>>> my >>>>>>> installation on one of my machines I started having NAV launch on >>>>>>> the >>>>>>> desktop by itself. I've several chat sessions with Symantec with no >>>>>>> resolution. They seem to think that the problem is that I have email >>>>>>> protection turned off. I've always had it turned off on all my >>>>>>> machines >>>>>>> without a problem. This started to happen after I installed IE8. Is >>>>>>> there >>>>>>> possibly some connection? >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>> >>>>>>>> [Crosspost to IE General] >>>>>>>> >>>>>>>> Those with IE7- and/or IE8-specific questions or comments can post >>>>>>>> to >>>>>>>> and >>>>>>>> seek support in IE General newsgroup: >>>>>>>> microsoft.public.internetexplorer.general >>>>>>>> >>>>>>>> On the web: >>>>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general >>>>>>>> >>>>>>>> In your newsreader: >>>>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general >>>>>>>> >>>>>>>> Resources: >>>>>>>> >>>>>>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 >>>>>>>> [and/or >>>>>>>> IE8] >>>>>>>> http://support.microsoft.com/kb/929867 >>>>>>>> >>>>>>>> No-charge support for Internet Explorer 8 installation, set-up and >>>>>>>> usage >>>>>>>> (only) is available via telephone (based on your locale) and has >>>>>>>> been >>>>>>>> extended until 02 July 2010. Customers must be running Windows XP >>>>>>>> or >>>>>>>> Windows Vista in a non-domain environment. >>>>>>>> >>>>>>>> => US & CA Residents: 1-866-234-6020 >>>>>>>> => Other locales: >>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 >>>>>>>> >>>>>>>> My personal recommendations include: >>>>>>>> >>>>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! >>>>>>>> => >>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx >>>>>>>> >>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it. >>>>>>>> When >>>>>>>> you're prepared to install IE8, double-click on the saved file. >>>>>>>> >>>>>>>> NB Vista users: Save the installer to your desktop, do not Run it. >>>>>>>> When >>>>>>>> you're prepared to install IE8, right-click on the saved file and >>>>>>>> select >>>>>>>> Run as Administator. >>>>>>>> >>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows >>>>>>>> Live) >>>>>>>> and third-party Windows Themes before installing IE8. >>>>>>>> >>>>>>>> => Close all open applications (i.e., anything with a taskbar icon) >>>>>>>> before >>>>>>>> installing or uninstalling IE8. >>>>>>>> >>>>>>>> => I would strongly recommend disabling your anti-virus application >>>>>>>> and >>>>>>>> any >>>>>>>> anti-spyware application's "system protections" (other than >>>>>>>> Defender's) >>>>>>>> before installing (or uninstalling) an IE upgrade. If you're >>>>>>>> running >>>>>>>> a >>>>>>>> third-party firewall, I would recommend disabling it and then >>>>>>>> enabling >>>>>>>> the >>>>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade. >>>>>>>> >>>>>>>> => Create a Restore Point manually before installing IE8. [Do NOT >>>>>>>> use >>>>>>>> System Restore to remove/uninstall IE8; instead, see >>>>>>>> http://support.microsoft.com/kb/957700. Then use the Restore Point >>>>>>>> prior >>>>>>>> to reinstalling IE8 per these recommendations. Norton users will >>>>>>>> need >>>>>>>> to >>>>>>>> see http://bertk.mvps.org/html/symantecdoc1.html.] >>>>>>>> >>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, >>>>>>>> then >>>>>>>> go >>>>>>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | >>>>>>>> Install >>>>>>>> any Critical Security Updates offered (i.e., KB976325). If a Root >>>>>>>> Certificates update is listed in the Optional Updates category, >>>>>>>> install >>>>>>>> it >>>>>>>> to take full advantage of IE's enhanced security. >>>>>>>> >>>>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, >>>>>>>> then >>>>>>>> check-in at Windows Update and install any critical security >>>>>>>> updates >>>>>>>> offered. >>>>>>>> >>>>>>>> => For best chance of success with IE8, make certain that your >>>>>>>> anti-virus >>>>>>>> application version, any anti-spyware applications (other than >>>>>>>> Defender), >>>>>>>> and your third-party firewall (if any) are supported in IE8 before >>>>>>>> you >>>>>>>> decide install it. >>>>>>>> -- >>>>>>>> ~Robear Dyer (PA Bear) >>>>>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002 >>>>>>>> >>>>>>>> >>>>>>>> Homer wrote: >>>>>>>>> I currently am running IE 6 however there are a number of sites >>>>>>>>> that >>>>>>>>> I >>>>>>>>> go >>>>>>>>> to >>>>>>>>> frequently that just don't function properly. I would like to >>>>>>>>> upgrade >>>>>>>>> to >>>>>>>>> IE >>>>>>>>> 8 but I had such problems with IE 7, especially regarding Outlook >>>>>>>>> Express >>>>>>>>> that I'm concerned about installing IE 8. I've also read about >>>>>>>>> problems >>>>>>>>> with IE 8 as well. Is there any justification for my concern? >>>>>>>> >>>>>>>> . >>>>>> >>>>>> . >>>> >>>> . >> >> .
From: Homer on 21 Feb 2010 09:26 1. yes 2. yes 3. yes 4. nothing pre-installed. I purchased and installed NAV "PA Bear [MS MVP]" wrote: > Let's please just discuss the computer where you're having the problem, > Homer (i.e., not the desktop or mini computer). > > Answer the following questions by number in your reply: > > > Then my one laptop started launching NAV minimized on the task bar. > > This started happening almost imediately after installing IE8. > > > I am running NAV 2010 on this machine and my desktop. I'm running Norton > > internet security on a mini laptop. > > 1. Am I correct in concluding the you're running NAV 2010 on the laptop > computer where NAV is now being "minimized to the task bar?" [yes/no] > > 2. Did you disable NAV prior to installing IE8 on this laptop computer? > [yes/no] > > 3. Did you uninstall NAV, run the Norton Removal Tool, and then reinstall > NAV (per Steps #1 through #8 in my previous reply) on this laptop computer? > [yes/no] > > 4. Did a Norton (or McAfee) free trial come preinstalled when you bought > this laptop computer *and* did you install the paid version of NAV *before* > the free trial period had expired? [yes/no] > > > Homer wrote: > > Sorry about the confusion. I did start the string by asking about > > possible > > problems with > > IE8. At one time, while I had automatic updates activated, IE7 got > > installed and it caused > > me problems with Outlook Express. I eventually wound up unistalling IE7. > > For some time > > now there have been sites that I've gone to that have said that I couldn't > > fully utilize their > > site unless I had IE7 or higher. I don't remember the actual sites but > > very > > recently I > > received that same type message from Direct TV. com. So I thought I might > > venture into > > installing IE8. I follow the instructions you provided and everything > > appeared to be fine. > > Then my one laptop started launching NAV minimized on the task bar. This > > started > > happening almost imediately after installing IE8. I just assumed that is > > what caused this > > to happen. There's no pattern that I can see that causes this to happen. > > The machine > > has been setting idle and I opened the top and NAV was minimized on the > > task > > bar. > > > > I am running NAV 2010 on this machine and my desktop. I'm running Norton > > internet > > security on a mini laptop. > > > > "PA Bear [MS MVP]" wrote: > > > >> [Thread history: > >> http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385] > >> > >>> I'm still having the problem > >> > >> Which/what problem? > >> > >> Are you now running NAV 2010 and is it working properly, as far as you > >> know? > >> > >>> I just find it hard to believe that this doesn't have something > >>> to do with the installation of IE8. It started happening right after I > >>> installed it. > >> > >> This long thread started with you stating, "I currently am running IE 6 > >> however there are a number of sites that I go to > >> frequently that just don't function properly." IOW, you were having a > >> problem with "a number of sites" before you installed IE8, Homer. > >> > >> Speaking of which, what sites are they? > >> > >> > >> Homer wrote: > >>> Thanks again for all your help on this problem. I followed your > >>> instructions to the letter and > >>> I'm still having the problem. I just find it hard to believe that this > >>> doesn't have something > >>> to do with the installation of IE8. It started happening right after I > >>> installed it. > >>> > >>> Thanks again. I appears that I'm just going to have to live with this. > >>> > >>> "PA Bear [MS MVP]" wrote: > >>>> 1. Download the Norton Removal Tool, saving it to your desktop: > >>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe > >>>> > >>>> 2. Close any open applications (i.e., anything with an icon on the > >>>> taskbar). > >>>> > >>>> 3. After making certain you have a copy of your Product Key handy, > >>>> uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. > >>>> > >>>> 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. > >>>> > >>>> NB: You're "working without a net" now: Don't to ANYTHING else online > >>>> (e.g., browsing; reading email; chatting) until you've completed Step > >>>> #7 > >>>> below! > >>>> > >>>> 5. Double-click on the file you saved in Step #1 above to run the > >>>> utility. > >>>> Don't TOUCH your keyboard until the run completes, then reboot again. > >>>> > >>>> 6. Do a clean install of NAV 2010 using your Product ID & reboot: > >>>> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN > >>>> > >>>> TIP: Do not enable or install any Norton Add-ons (e.g., Norton > >>>> Anti-Phishing) just yet. > >>>> > >>>> 7. Manually and repeatedly run LiveUpdate until you get a "no more > >>>> updates" > >>>> prompt. > >>>> > >>>> 8. Test. > >>>> > >>>> > >>>> Homer wrote: > >>>>> The machine that it happens on is a Dell laptop running windows XP > >>>>> > >>>>> All 3 of my machines are running NAV and the subscriptions and updates > >>>>> are > >>>>> all current. > >>>>> > >>>>> I didn't have any trial anti-virus installed on any of them. > >>>>> > >>>>> It's just odd that this started happening right after I installed IE8. > >>>>> > >>>>> I orginally misspoke. NAV launches and the window is minimized on the > >>>>> task > >>>>> bar. I really don't think > >>>>> it has anything to do with email protection. I've had it turned on > >>>>> and > >>>>> it > >>>>> is still launching. > >>>>> > >>>>> "PA Bear [MS MVP]" wrote: > >>>>>> > >>>>>>> ...The day following my > >>>>>>> installation on one of my machines I started having NAV launch on > >>>>>>> the > >>>>>>> desktop by itself... > >>>>>> > >>>>>> Which computer & Windows version? > >>>>>> > >>>>>> Assuming NAV is installed on all three computers, did a Norton (or > >>>>>> McAfee) > >>>>>> free trial come preinstalled on any of them? > >>>>>> > >>>>>>> ...I've several chat sessions with Symantec with no > >>>>>>> resolution. They seem to think that the problem is that I have email > >>>>>>> protection turned off. I've always had it turned off on all my > >>>>>>> machines > >>>>>>> without a problem. > >>>>>> > >>>>>> Symantec Support's blowing smoke up your kilt. Email scanning > >>>>>> provides > >>>>>> no > >>>>>> additional protection and even Symantec has said that it's not > >>>>>> necessary: > >>>>>> > >>>>>> <QP> > >>>>>> Disabling Email Scanning does not leave you unprotected against > >>>>>> viruses > >>>>>> that are distributed as email attachments. Norton AntiVirus > >>>>>> Auto-Protect > >>>>>> scans incoming files as they are saved to your hard drive, including > >>>>>> and email attachments. Email Scanning is just another layer on top of > >>>>>> this. To make sure that Auto-Protect is providing the maximum > >>>>>> protection, > >>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that > >>>>>> you > >>>>>> have the most recent virus definitions. > >>>>>> </QP> > >>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > >>>>>> > >>>>>>> ...This started to happen after I installed IE8. Is there > >>>>>>> possibly some connection? > >>>>>> > >>>>>> IMHO, not a chance, Homer. That being said, please answer the 2 > >>>>>> questions > >>>>>> above. > >>>>>> -- > >>>>>> ~PA Bear > >>>>>> > >>>>>> > >>>>>> Homer wrote: > >>>>>>> Thanks for all of your help on this problem. I downloaded IE8 on > >>>>>>> all > >>>>>>> 3 > >>>>>>> of > >>>>>>> my machines following all of your instructions. The day following > >>>>>>> my > >>>>>>> installation on one of my machines I started having NAV launch on > >>>>>>> the > >>>>>>> desktop by itself. I've several chat sessions with Symantec with no > >>>>>>> resolution. They seem to think that the problem is that I have email > >>>>>>> protection turned off. I've always had it turned off on all my > >>>>>>> machines > >>>>>>> without a problem. This started to happen after I installed IE8. Is > >>>>>>> there > >>>>>>> possibly some connection? > >>>>>>> > >>>>>>> "PA Bear [MS MVP]" wrote: > >>>>>>> > >>>>>>>> [Crosspost to IE General] > >>>>>>>> > >>>>>>>> Those with IE7- and/or IE8-specific questions or comments can post > >>>>>>>> to > >>>>>>>> and > >>>>>>>> seek support in IE General newsgroup: > >>>>>>>> microsoft.public.internetexplorer.general > >>>>>>>> > >>>>>>>> On the web: > >>>>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general > >>>>>>>> > >>>>>>>> In your newsreader: > >>>>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general > >>>>>>>> > >>>>>>>> Resources: > >>>>>>>> > >>>>>>>> Hyperlinks do not work in Outlook Express after you upgrade to IE7 > >>>>>>>> [and/or > >>>>>>>> IE8] > >>>>>>>> http://support.microsoft.com/kb/929867 > >>>>>>>> > >>>>>>>> No-charge support for Internet Explorer 8 installation, set-up and > >>>>>>>> usage > >>>>>>>> (only) is available via telephone (based on your locale) and has > >>>>>>>> been > >>>>>>>> extended until 02 July 2010. Customers must be running Windows XP > >>>>>>>> or > >>>>>>>> Windows Vista in a non-domain environment. > >>>>>>>> > >>>>>>>> => US & CA Residents: 1-866-234-6020 > >>>>>>>> => Other locales: > >>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 > >>>>>>>> > >>>>>>>> My personal recommendations include: > >>>>>>>> > >>>>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! > >>>>>>>> => > >>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx > >>>>>>>> > >>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it. > >>>>>>>> When > >>>>>>>> you're prepared to install IE8, double-click on the saved file. > >>>>>>>> > >>>>>>>> NB Vista users: Save the installer to your desktop, do not Run it. > >>>>>>>> When > >>>>>>>> you're prepared to install IE8, right-click on the saved file and > >>>>>>>> select > >>>>>>>> Run as Administator. > >>>>>>>> > >>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows > >>>>>>>> Live) > >>>>>>>> and third-party Windows Themes before installing IE8. > >>>>>>>> > >>>>>>>> => Close all open applications (i.e., anything with a taskbar icon) > >>>>>>>> before > >>>>>>>> installing or uninstalling IE8. > >>>>>>>> > >>>>>>>> => I would strongly recommend disabling your anti-virus application > >>>>>>>> and > >>>>>>>> any > >>>>>>>> anti-spyware application's "system protections" (other than > >>>>>>>> Defender's) > >>>>>>>> before installing (or uninstalling) an IE upgrade. If you're > >>>>>>>> running > >>>>>>>> a > >>>>>>>> third-party firewall, I would recommend disabling it and then > >>>>>>>> enabling > >>>>>>>> the > >>>>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade. > >>>>>>>> > >>>>>>>> => Create a Restore Point manually before installing IE8. [Do NOT > >>>>>>>> use > >>>>>>>> System Restore to remove/uninstall IE8; instead, see > >>>>>>>> http://support.microsoft.com/kb/957700. Then use the Restore Point > >>>>>>>> prior > >>>>>>>> to reinstalling IE8 per these recommendations. Norton users will > >>>>>>>> need > >>>>>>>> to > >>>>>>>> see http://bertk.mvps.org/html/symantecdoc1.html.] > >>>>>>>> > >>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, > >>>>>>>> then > >>>>>>>> go > >>>>>>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | > >>>>>>>> Install > >>>>>>>> any Critical Security Updates offered (i.e., KB976325). If a Root
From: PA Bear [MS MVP] on 22 Feb 2010 12:42
Contact Symantec Support (you've paid for it) or seek assistance in this Norton Community forum: http://community.norton.com/t5/Norton-Internet-Security-Norton/bd-p/nis_feedback Homer wrote: > 1. yes > 2. yes > 3. yes > 4. nothing pre-installed. I purchased and installed NAV > > "PA Bear [MS MVP]" wrote: > >> Let's please just discuss the computer where you're having the problem, >> Homer (i.e., not the desktop or mini computer). >> >> Answer the following questions by number in your reply: >> >>> Then my one laptop started launching NAV minimized on the task bar. >>> This started happening almost imediately after installing IE8. >> >>> I am running NAV 2010 on this machine and my desktop. I'm running >>> Norton >>> internet security on a mini laptop. >> >> 1. Am I correct in concluding the you're running NAV 2010 on the laptop >> computer where NAV is now being "minimized to the task bar?" [yes/no] >> >> 2. Did you disable NAV prior to installing IE8 on this laptop computer? >> [yes/no] >> >> 3. Did you uninstall NAV, run the Norton Removal Tool, and then reinstall >> NAV (per Steps #1 through #8 in my previous reply) on this laptop >> computer? >> [yes/no] >> >> 4. Did a Norton (or McAfee) free trial come preinstalled when you bought >> this laptop computer *and* did you install the paid version of NAV >> *before* >> the free trial period had expired? [yes/no] >> >> >> Homer wrote: >>> Sorry about the confusion. I did start the string by asking about >>> possible >>> problems with >>> IE8. At one time, while I had automatic updates activated, IE7 got >>> installed and it caused >>> me problems with Outlook Express. I eventually wound up unistalling >>> IE7. >>> For some time >>> now there have been sites that I've gone to that have said that I >>> couldn't >>> fully utilize their >>> site unless I had IE7 or higher. I don't remember the actual sites but >>> very >>> recently I >>> received that same type message from Direct TV. com. So I thought I >>> might >>> venture into >>> installing IE8. I follow the instructions you provided and everything >>> appeared to be fine. >>> Then my one laptop started launching NAV minimized on the task bar. >>> This >>> started >>> happening almost imediately after installing IE8. I just assumed that >>> is >>> what caused this >>> to happen. There's no pattern that I can see that causes this to happen. >>> The machine >>> has been setting idle and I opened the top and NAV was minimized on the >>> task >>> bar. >>> >>> I am running NAV 2010 on this machine and my desktop. I'm running >>> Norton >>> internet >>> security on a mini laptop. >>> >>> "PA Bear [MS MVP]" wrote: >>> >>>> [Thread history: >>>> http://groups.google.com/group/microsoft.public.windows.inetexplorer.ie6.browser/browse_frm/thread/fd846fe0f167a385] >>>> >>>>> I'm still having the problem >>>> >>>> Which/what problem? >>>> >>>> Are you now running NAV 2010 and is it working properly, as far as you >>>> know? >>>> >>>>> I just find it hard to believe that this doesn't have something >>>>> to do with the installation of IE8. It started happening right after >>>>> I >>>>> installed it. >>>> >>>> This long thread started with you stating, "I currently am running IE 6 >>>> however there are a number of sites that I go to >>>> frequently that just don't function properly." IOW, you were having a >>>> problem with "a number of sites" before you installed IE8, Homer. >>>> >>>> Speaking of which, what sites are they? >>>> >>>> >>>> Homer wrote: >>>>> Thanks again for all your help on this problem. I followed your >>>>> instructions to the letter and >>>>> I'm still having the problem. I just find it hard to believe that >>>>> this >>>>> doesn't have something >>>>> to do with the installation of IE8. It started happening right after >>>>> I >>>>> installed it. >>>>> >>>>> Thanks again. I appears that I'm just going to have to live with >>>>> this. >>>>> >>>>> "PA Bear [MS MVP]" wrote: >>>>>> 1. Download the Norton Removal Tool, saving it to your desktop: >>>>>> ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe >>>>>> >>>>>> 2. Close any open applications (i.e., anything with an icon on the >>>>>> taskbar). >>>>>> >>>>>> 3. After making certain you have a copy of your Product Key handy, >>>>>> uninstall NAV & LiveUpdate via Add/Remove Programs & reboot. >>>>>> >>>>>> 4. IMPORTANT! => Make certain that the Windows Firewall is enabled. >>>>>> >>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online >>>>>> (e.g., browsing; reading email; chatting) until you've completed Step >>>>>> #7 >>>>>> below! >>>>>> >>>>>> 5. Double-click on the file you saved in Step #1 above to run the >>>>>> utility. >>>>>> Don't TOUCH your keyboard until the run completes, then reboot again. >>>>>> >>>>>> 6. Do a clean install of NAV 2010 using your Product ID & reboot: >>>>>> http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN >>>>>> >>>>>> TIP: Do not enable or install any Norton Add-ons (e.g., Norton >>>>>> Anti-Phishing) just yet. >>>>>> >>>>>> 7. Manually and repeatedly run LiveUpdate until you get a "no more >>>>>> updates" >>>>>> prompt. >>>>>> >>>>>> 8. Test. >>>>>> >>>>>> >>>>>> Homer wrote: >>>>>>> The machine that it happens on is a Dell laptop running windows XP >>>>>>> >>>>>>> All 3 of my machines are running NAV and the subscriptions and >>>>>>> updates >>>>>>> are >>>>>>> all current. >>>>>>> >>>>>>> I didn't have any trial anti-virus installed on any of them. >>>>>>> >>>>>>> It's just odd that this started happening right after I installed >>>>>>> IE8. >>>>>>> >>>>>>> I orginally misspoke. NAV launches and the window is minimized on >>>>>>> the >>>>>>> task >>>>>>> bar. I really don't think >>>>>>> it has anything to do with email protection. I've had it turned on >>>>>>> and >>>>>>> it >>>>>>> is still launching. >>>>>>> >>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>> >>>>>>>>> ...The day following my >>>>>>>>> installation on one of my machines I started having NAV launch on >>>>>>>>> the >>>>>>>>> desktop by itself... >>>>>>>> >>>>>>>> Which computer & Windows version? >>>>>>>> >>>>>>>> Assuming NAV is installed on all three computers, did a Norton (or >>>>>>>> McAfee) >>>>>>>> free trial come preinstalled on any of them? >>>>>>>> >>>>>>>>> ...I've several chat sessions with Symantec with no >>>>>>>>> resolution. They seem to think that the problem is that I have >>>>>>>>> protection turned off. I've always had it turned off on all my >>>>>>>>> machines >>>>>>>>> without a problem. >>>>>>>> >>>>>>>> Symantec Support's blowing smoke up your kilt. Email scanning >>>>>>>> provides >>>>>>>> no >>>>>>>> additional protection and even Symantec has said that it's not >>>>>>>> necessary: >>>>>>>> >>>>>>>> <QP> >>>>>>>> Disabling Email Scanning does not leave you unprotected against >>>>>>>> viruses >>>>>>>> that are distributed as email attachments. Norton AntiVirus >>>>>>>> Auto-Protect >>>>>>>> scans incoming files as they are saved to your hard drive, >>>>>>>> including >>>>>>>> and email attachments. Email Scanning is just another layer on top >>>>>>>> of >>>>>>>> this. To make sure that Auto-Protect is providing the maximum >>>>>>>> protection, >>>>>>>> keep Auto-Protect enabled and run LiveUpdate regularly to ensure >>>>>>>> that >>>>>>>> you >>>>>>>> have the most recent virus definitions. >>>>>>>> </QP> >>>>>>>> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >>>>>>>> >>>>>>>>> ...This started to happen after I installed IE8. Is there >>>>>>>>> possibly some connection? >>>>>>>> >>>>>>>> IMHO, not a chance, Homer. That being said, please answer the 2 >>>>>>>> questions >>>>>>>> above. >>>>>>>> -- >>>>>>>> ~PA Bear >>>>>>>> >>>>>>>> >>>>>>>> Homer wrote: >>>>>>>>> Thanks for all of your help on this problem. I downloaded IE8 on >>>>>>>>> all >>>>>>>>> 3 >>>>>>>>> of >>>>>>>>> my machines following all of your instructions. The day following >>>>>>>>> my >>>>>>>>> installation on one of my machines I started having NAV launch on >>>>>>>>> the >>>>>>>>> desktop by itself. I've several chat sessions with Symantec with >>>>>>>>> no >>>>>>>>> resolution. They seem to think that the problem is that I have >>>>>>>>> protection turned off. I've always had it turned off on all my >>>>>>>>> machines >>>>>>>>> without a problem. This started to happen after I installed IE8. >>>>>>>>> Is >>>>>>>>> there >>>>>>>>> possibly some connection? >>>>>>>>> >>>>>>>>> "PA Bear [MS MVP]" wrote: >>>>>>>>> >>>>>>>>>> [Crosspost to IE General] >>>>>>>>>> >>>>>>>>>> Those with IE7- and/or IE8-specific questions or comments can >>>>>>>>>> post >>>>>>>>>> to >>>>>>>>>> and >>>>>>>>>> seek support in IE General newsgroup: >>>>>>>>>> microsoft.public.internetexplorer.general >>>>>>>>>> >>>>>>>>>> On the web: >>>>>>>>>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.internetexplorer.general >>>>>>>>>> >>>>>>>>>> In your newsreader: >>>>>>>>>> news://msnews.microsoft.com/microsoft.public.internetexplorer.general >>>>>>>>>> >>>>>>>>>> Resources: >>>>>>>>>> >>>>>>>>>> Hyperlinks do not work in Outlook Express after you upgrade to >>>>>>>>>> IE7 >>>>>>>>>> [and/or >>>>>>>>>> IE8] >>>>>>>>>> http://support.microsoft.com/kb/929867 >>>>>>>>>> >>>>>>>>>> No-charge support for Internet Explorer 8 installation, set-up >>>>>>>>>> and >>>>>>>>>> usage >>>>>>>>>> (only) is available via telephone (based on your locale) and has >>>>>>>>>> been >>>>>>>>>> extended until 02 July 2010. Customers must be running Windows XP >>>>>>>>>> or >>>>>>>>>> Windows Vista in a non-domain environment. >>>>>>>>>> >>>>>>>>>> => US & CA Residents: 1-866-234-6020 >>>>>>>>>> => Other locales: >>>>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043 >>>>>>>>>> >>>>>>>>>> My personal recommendations include: >>>>>>>>>> >>>>>>>>>> => Install IE8 manually, not via Windows Update/Automatic >>>>>>>>>> Updates!! >>>>>>>>>> => >>>>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx >>>>>>>>>> >>>>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run >>>>>>>>>> it. >>>>>>>>>> When >>>>>>>>>> you're prepared to install IE8, double-click on the saved file. >>>>>>>>>> >>>>>>>>>> NB Vista users: Save the installer to your desktop, do not Run >>>>>>>>>> it. >>>>>>>>>> When >>>>>>>>>> you're prepared to install IE8, right-click on the saved file and >>>>>>>>>> select >>>>>>>>>> Run as Administator. >>>>>>>>>> >>>>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; >>>>>>>>>> Windows >>>>>>>>>> Live) >>>>>>>>>> and third-party Windows Themes before installing IE8. >>>>>>>>>> >>>>>>>>>> => Close all open applications (i.e., anything with a taskbar >>>>>>>>>> icon) >>>>>>>>>> before >>>>>>>>>> installing or uninstalling IE8. >>>>>>>>>> >>>>>>>>>> => I would strongly recommend disabling your anti-virus >>>>>>>>>> application >>>>>>>>>> and >>>>>>>>>> any >>>>>>>>>> anti-spyware application's "system protections" (other than >>>>>>>>>> Defender's) >>>>>>>>>> before installing (or uninstalling) an IE upgrade. If you're >>>>>>>>>> running >>>>>>>>>> a >>>>>>>>>> third-party firewall, I would recommend disabling it and then >>>>>>>>>> enabling >>>>>>>>>> the >>>>>>>>>> Windows Firewall before installing (or uninstalling) an IE >>>>>>>>>> upgrade. >>>>>>>>>> >>>>>>>>>> => Create a Restore Point manually before installing IE8. [Do >>>>>>>>>> NOT >>>>>>>>>> use >>>>>>>>>> System Restore to remove/uninstall IE8; instead, see >>>>>>>>>> http://support.microsoft.com/kb/957700. Then use the Restore >>>>>>>>>> Point >>>>>>>>>> prior >>>>>>>>>> to reinstalling IE8 per these recommendations. Norton users will >>>>>>>>>> need >>>>>>>>>> to >>>>>>>>>> see http://bertk.mvps.org/html/symantecdoc1.html.] >>>>>>>>>> >>>>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling >>>>>>>>>> IE8, >>>>>>>>>> then >>>>>>>>>> go >>>>>>>>>> to http://windowsupdate.microsoft.com | Select CUSTOM and scan | >>>>>>>>>> Install >>>>>>>>>> any Critical Security Updates offered (i.e., KB976325). If a >>>>>>>>>> Root |