Quicken 2010 R2 crashes trying to update transactions
in [Quicken]
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From: John Pollard on 3 Nov 2009 21:24 John Pollard wrote: > And there's anothe one at: > > :\Documents and Settings\All Users\Application > Data\Intuit\Quicken\Log\qw.log Phooey; that one should read: :\Documents and Settings\YourWindowsUserName\Application Data\Intuit\Quicken\Log\qw.log -- John Pollard
From: John Pollard on 4 Nov 2009 17:13 Evan Platt wrote: > On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard" > <8plus7isf(a)gmail.com> wrote: > >> >> Phooey; that one should read: >> >> :\Documents and Settings\YourWindowsUserName\Application >> Data\Intuit\Quicken\Log\qw.log > > Ok, I think that gives me something to go on. This is a Washington > Mutual (now Chase). > > Selecting chase as the bank, and attempting to perform a Quick > Connect, the log says: > > 20091104 12:38:42: Marketing session sending to: > http://www2.bankone.com/quicken/chaseindex08.ini > 20091104 12:38:42: QFN: Beginning get from > http://www2.bankone.com/quicken/chaseindex08.ini > 20091104 12:38:42: QFN: End get from > http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0 > 20091104 12:38:43: QFN: Beginning send to > https://onlineofx.chase.com/chase.ofx > 20091104 12:38:44: QFN: End send to > https://onlineofx.chase.com/chase.ofx, netstatus 0 > 20091104 12:38:46: QFN: Beginning send to > https://onlineofx.chase.com/chase.ofx > 20091104 12:38:54: QFN: End send to > https://onlineofx.chase.com/chase.ofx, netstatus 0 > 20091104 12:38:54: The user cannot signon because of invalid user ID > or password, or host is unavailable. > > > Any hints? username / password I'm using is the same I use to login to > chase.com with. Sometimes, the user-id/password for Quicken is not the same as that for logging in to the fi's web site; I don't know whether that's true here or not. If it's a Wamu->Chase credit-card account, there's a FAQ for that: https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=7326 If the faq doesn't help, at least one person has said that they were helped by calling Chase and asking to speak to a Quicken expert. -- John Pollard
From: B on 4 Nov 2009 18:38 Ah ha! Now that you've mentioned that Chase is the institution I can answer the question. Despite what Quicken says about Direct Connect (I think they now call it Express Connect) for Chase, it does not work. The Chase site actually says what you have to do. You have to use the webconnect process, or just go directly to the Chase website and find your way to the link that lets you download transactions. When your browser asks if you want to process the downloaded file with Quicken say Yes. The transaction will be imported to Quicken as you would expect and you can proceed as normal from that point on. Chase does not make it easy to find that link to download transactions. I find it very annoying but I only use my Chase account to make ATM deposits which I then transfer to my real checking account elsewhere so I only do the download from Chase once a month. Never-the-less, I may change if I find a bank that has free a free account for the small balance that I leave in the Chase account just to keep the account open. Bernie On 11/4/2009 2:41 PM, Evan Platt wrote: > On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard" > <8plus7isf(a)gmail.com> wrote: > >> Phooey; that one should read: >> >> :\Documents and Settings\YourWindowsUserName\Application >> Data\Intuit\Quicken\Log\qw.log > > Ok, I think that gives me something to go on. This is a Washington > Mutual (now Chase). > > Selecting chase as the bank, and attempting to perform a Quick > Connect, the log says: > > 20091104 12:38:42: Marketing session sending to: > http://www2.bankone.com/quicken/chaseindex08.ini > 20091104 12:38:42: QFN: Beginning get from > http://www2.bankone.com/quicken/chaseindex08.ini > 20091104 12:38:42: QFN: End get from > http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0 > 20091104 12:38:43: QFN: Beginning send to > https://onlineofx.chase.com/chase.ofx > 20091104 12:38:44: QFN: End send to > https://onlineofx.chase.com/chase.ofx, netstatus 0 > 20091104 12:38:46: QFN: Beginning send to > https://onlineofx.chase.com/chase.ofx > 20091104 12:38:54: QFN: End send to > https://onlineofx.chase.com/chase.ofx, netstatus 0 > 20091104 12:38:54: The user cannot signon because of invalid user ID > or password, or host is unavailable. > > > Any hints? username / password I'm using is the same I use to login to > chase.com with. > > Thanks again :)
From: Han on 4 Nov 2009 18:53 B <b(a)invalid.invalid> wrote: > Ah ha! Now that you've mentioned that Chase is the institution I can > answer the question. Despite what Quicken says about Direct Connect > (I > think they now call it Express Connect) for Chase, it does not work. > The Chase site actually says what you have to do. You have to use the > webconnect process, or just go directly to the Chase website and find > your way to the link that lets you download transactions. When your > browser asks if you want to process the downloaded file with Quicken > say > Yes. The transaction will be imported to Quicken as you would expect > and you can proceed as normal from that point on. > > Chase does not make it easy to find that link to download > transactions. > I find it very annoying but I only use my Chase account to make ATM > deposits which I then transfer to my real checking account elsewhere > so > I only do the download from Chase once a month. Never-the-less, I may > > change if I find a bank that has free a free account for the small > balance that I leave in the Chase account just to keep the account > open. > > Bernie > > On 11/4/2009 2:41 PM, Evan Platt wrote: > > On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard" > > <8plus7isf(a)gmail.com> wrote: > > > >> Phooey; that one should read: > >> > >> :\Documents and Settings\YourWindowsUserName\Application > >> Data\Intuit\Quicken\Log\qw.log > > > > Ok, I think that gives me something to go on. This is a Washington > > Mutual (now Chase). > > > > Selecting chase as the bank, and attempting to perform a Quick > > Connect, the log says: > > > > 20091104 12:38:42: Marketing session sending to: > > http://www2.bankone.com/quicken/chaseindex08.ini > > 20091104 12:38:42: QFN: Beginning get from > > http://www2.bankone.com/quicken/chaseindex08.ini > > 20091104 12:38:42: QFN: End get from > > http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0 > > 20091104 12:38:43: QFN: Beginning send to > > https://onlineofx.chase.com/chase.ofx > > 20091104 12:38:44: QFN: End send to > > https://onlineofx.chase.com/chase.ofx, netstatus 0 > > 20091104 12:38:46: QFN: Beginning send to > > https://onlineofx.chase.com/chase.ofx > > 20091104 12:38:54: QFN: End send to > > https://onlineofx.chase.com/chase.ofx, netstatus 0 > > 20091104 12:38:54: The user cannot signon because of invalid user ID > > or password, or host is unavailable. > > > > > > Any hints? username / password I'm using is the same I use to login > > to > > chase.com with. > > > > Thanks again :) Chase can work fine. But it is a Royal PITA to set up. Call Chase web/Quicken help and let them explain ... -- -- Han
From: John Morris on 5 Nov 2009 07:26 For me, Chase one step works fine. To activate, I needed to log in at chase.com, click the Customer Center tab at the top, then click on the "Activate Money, Quicken, etc" link at the bottom under tools. On Wed, 04 Nov 2009 12:41:32 -0800, Evan Platt <evan(a)theobvious.espphotography.com> wrote: >On Tue, 3 Nov 2009 20:24:19 -0600, "John Pollard" ><8plus7isf(a)gmail.com> wrote: > >> >>Phooey; that one should read: >> >>:\Documents and Settings\YourWindowsUserName\Application >>Data\Intuit\Quicken\Log\qw.log > >Ok, I think that gives me something to go on. This is a Washington >Mutual (now Chase). > >Selecting chase as the bank, and attempting to perform a Quick >Connect, the log says: > >20091104 12:38:42: Marketing session sending to: >http://www2.bankone.com/quicken/chaseindex08.ini >20091104 12:38:42: QFN: Beginning get from >http://www2.bankone.com/quicken/chaseindex08.ini >20091104 12:38:42: QFN: End get from >http://www2.bankone.com/quicken/chaseindex08.ini, netstatus 0 >20091104 12:38:43: QFN: Beginning send to >https://onlineofx.chase.com/chase.ofx >20091104 12:38:44: QFN: End send to >https://onlineofx.chase.com/chase.ofx, netstatus 0 >20091104 12:38:46: QFN: Beginning send to >https://onlineofx.chase.com/chase.ofx >20091104 12:38:54: QFN: End send to >https://onlineofx.chase.com/chase.ofx, netstatus 0 >20091104 12:38:54: The user cannot signon because of invalid user ID >or password, or host is unavailable. > > >Any hints? username / password I'm using is the same I use to login to >chase.com with. > >Thanks again :)
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