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From: JMc on 26 Oct 2009 19:43
Evan, have you noticed whether there is any consistency in what application
you are left with after Quicken closes. I've had a similar problem with one
of my accounts and the symptom is that on any attempt to open or download to
that account, Quicken closes, and leaves me in a browser window. It has
been discussed here several times, without clear resolution. However, I've
found that if I verify my data file, I always find an incongruous log entry
suggesting that the verify has eliminated 65k transactions for the specific
account, and left a more appropriate 6 transactions (turns out 6 is the
correct amount to reflect a bi-weekly 401K investment.)

So, you might try the verify before the Update and read the log entries.

Good luck

"Evan Platt" <evan(a)theobvious.espphotography.com> wrote in message
news:em7ce5lrrkjhumd0sv0vtfni1p43dlo4pv(a)4ax.com...
> Well, thinking I had everything running good under Q2009, I upgraded
> to Quicken 2010. Downloaded the updates after it installed. Now, when
> I go to Account Options / Update now, Quicken simply closes. No error
> or anything. Any suggestions? Don't even know what more information I
> can provide since I don't even know what it's doing at this point, but
> it just vanishes. No longer running in my list of processes. Yes, it
> does ask for the Vault password, but right after that, it closes.
>
> Thanks. :)
> --
> To reply via e-mail, remove The Obvious from my e-mail address.

From: Don in San Antonio on 29 Oct 2009 21:23
On Oct 26, 11:22 pm, Evan Platt <e...(a)theobvious.espphotography.com>
wrote:
> On Mon, 26 Oct 2009 19:43:13 -0400, "JMc" <mcdonal...(a)verizon.net>
> wrote:
> L
>
> >Evan, have you noticed whether there is any consistency in what application
> >you are left with after Quicken closes.  I've had a similar problem with one
> >of my accounts and the symptom is that on any attempt to open or download to
> >that account, Quicken closes, and leaves me in a browser window.   It has
> >been discussed here several times, without clear resolution.  However, I've
> >found that if I verify my data file, I always find an incongruous log entry
> >suggesting that the verify has eliminated 65k transactions for the specific
> >account, and left a more appropriate 6 transactions (turns out 6 is the
> >correct amount to reflect a bi-weekly 401K investment.)
>
> >So, you might try the verify before the Update and read the log entries.
>
> >Good luck
>
> It just puts me back in whatever application I was last in - as if I
> alt-tabbed out of it.
>
> I did try Validate (assuming you mean File, File Operations,
> Validate?) Said Validation was complete.
>
> Where do I view any logs? I swear I looked through every menu
> option...
> --
> To reply via e-mail, remove The Obvious from my e-mail address.

I had some problems with QP2010 that vanished after I reinstalled. I
used the same user account and just ran the install process. It's
important to note that I had no warning messages or any other sign of
a proble when I installed the program the first tine.
From: B on 3 Nov 2009 15:47
On 11/2/2009 8:43 AM, Evan Platt wrote:
> On Mon, 26 Oct 2009 21:22:39 -0700, Evan Platt
> <evan(a)theobvious.espphotography.com> wrote:
>
>> It just puts me back in whatever application I was last in - as if I
>> alt-tabbed out of it.
>>
>> I did try Validate (assuming you mean File, File Operations,
>> Validate?) Said Validation was complete.
>>
>> Where do I view any logs? I swear I looked through every menu
>> option...
>
> Anyone have any ideas? Still - rebooted a few times, still cannot One
> Step Update...
Within Q2010, click Help > Quicken Support. If you don't see your
problem listed click the Contact Us button. They will respond.

Bernie
From: John Pollard on 3 Nov 2009 17:55
Evan Platt wrote:

> Where do I view any logs?

Help > Product and Customer Support > OFXlog

Help > Product and Customer Support > Connlog

:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log

--

John Pollard


From: John Pollard on 3 Nov 2009 20:09
John Pollard wrote:
> Evan Platt wrote:
>
>> Where do I view any logs?
>
> Help > Product and Customer Support > OFXlog
>
> Help > Product and Customer Support > Connlog
>
> :\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log


That last path should have read:

:\Documents and Settings\All Users\Application
Data\Intuit\Quicken\Log\update.log

And there's anothe one at:

:\Documents and Settings\All Users\Application
Data\Intuit\Quicken\Log\qw.log


[All Windows paths are for Windows XP]


--

John Pollard


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