RSM cannot manage library Tape0. The database is corrupt.
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From: R on 7 Dec 2005 08:59 Received 2 instances of the "RSM cannot manage library Tape0. The database is corrupt" error message last night. I did delete the old database yesterday and saw that the service created a new one upon restart. the SBS backup to USB finished successfully as did the Veritas v10 backup of the backup files to tape. Roger. ""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in message news:hikAQps%23FHA.3756(a)TK2MSFTNGXA02.phx.gbl... > HI Roger, > > Thanks for updates, please feel free to post back the results. I am glad > to > be of assitance. > > > Best regards, > > Charles Yang (MSFT) > > Microsoft CSS Online Newsgroup Support > > Get Secure! - www.microsoft.com/security > > ====================================================== > This newsgroup only focuses on SBS technical issues. If you have issues > regarding other Microsoft products, you'd better post in the corresponding > newsgroups so that they can be resolved in an efficient and timely manner. > You can locate the newsgroup here: > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > > When opening a new thread via the web interface, we recommend you check > the > "Notify me of replies" box to receive e-mail notifications when there are > any updates in your thread. When responding to posts via your newsreader, > please "Reply to Group" so that others may learn and benefit from your > issue. > > Microsoft engineers can only focus on one issue per thread. Although we > provide other information for your reference, we recommend you post > different incidents in different threads to keep the thread clean. In > doing > so, it will ensure your issues are resolved in a timely manner. > > For urgent issues, you may want to contact Microsoft CSS directly. Please > check http://support.microsoft.com for regional support phone numbers. > > Any input or comments in this thread are highly appreciated. > ====================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > > > ===================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ===================================================== > > This posting is provided "AS IS" with no warranties, and confers no > rights. > > -------------------- > | From: "R" <none(a)none.com> > | References: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl> > <6fVgWVh#FHA.832(a)TK2MSFTNGXA02.phx.gbl> > <u5BjvCm#FHA.532(a)TK2MSFTNGP15.phx.gbl> > | Subject: Re: RSM cannot manage library Tape0. The database is corrupt. > | Date: Tue, 6 Dec 2005 12:09:20 -0600 > | Lines: 186 > | X-Priority: 3 > | X-MSMail-Priority: Normal > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 > | X-RFC2646: Format=Flowed; Response > | Message-ID: <OurkvAp#FHA.4028(a)tk2msftngp13.phx.gbl> > | Newsgroups: microsoft.public.windows.server.sbs > | NNTP-Posting-Host: 4the5.com 64.53.55.11 > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228140 > | X-Tomcat-NG: microsoft.public.windows.server.sbs > | > | The service was not started, set to manual. I renamed the files as you > | suggested. I will check after tonight's backup to see what happens. > | > | thanks, > | Roger. > | > | "R" <none(a)none.com> wrote in message > | news:u5BjvCm%23FHA.532(a)TK2MSFTNGP15.phx.gbl... > | > I'll check this out and let you know. It may be a day or 2 before I > have > | > an opportunity to restart the system as this is a production server. > | > > | > thanks, > | > Roger. > | > > | > ""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in > message > | > news:6fVgWVh%23FHA.832(a)TK2MSFTNGXA02.phx.gbl... > | >> HI Roger, > | >> > | >> Welcome to SBS newsgroup. > | >> > | >> Issue description: > | >> ============== > | >> > | >> According to your post, I understand that when you open the RSM, > there > is > | >> an error message indicating that the device is not functioning. > However, > | >> Backup still works. If I am off-base on that, please let me know. > | >> > | >> Analyzing and suggestion: > | >> ============== > | >> > | >> Firstly, please let me know if the detailed hardware information of > your > | >> tape driver. > | >> > | >> Then, I would like to know the following info: > | >> > | >> 1. When this issue occurred? > | >> 2. Could you open the Removable Storage management console before? If > so, > | >> what changes were made before this issue occurred? > | >> 3. Are you backing up the system by NTBACKUP or by the Backuprunner, > the > | >> Backup wizard from the Server Management or are you using any third > party > | >> solution such as Veritas BackupExec? > | >> > | >> We have seen some incidents that NTBACKUP works fine but the same > error > | >> message event id 15 occurs due to Veritas BackupExec application > | >> installed. > | >> This may occur if some files associated with Veritas or registry > setting > | >> became corrupt and would not allow the associated services to > function > as > | >> expected. If there is any third party backup application installed, > | >> please > | >> temporarily uninstall it to have a test. > | >> > | >> RSM creates a database it uses in talking to a tape. It is possible > that > | >> something in that database is corrupt that would impact RSS but not > | >> NTBackup. Please do the following to rebuild that database. > | >> > | >> 1. Start the Computer Management tool, double-click "Services and > | >> Applications", and then click Services. > | >> 2. Locate and change the startup type from Automatic to Disabled), > and > | >> then > | >> restart the computer. > | >> 3. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata > | >> folder, > | >> and then rename the existing files in this folder so that they have > an > | >> old file extension, or copy the files to a different folder. > | >> 4. Restart the Removable Storage service (or change the startup type > from > | >> Disabled to Automatic), and then restart the computer. > | >> > | >> For detailed steps, please refer to: > | >> 235032 Problems with a Damaged Removable Storage Manager Database > | >> http://support.microsoft.com/?id=235032 > | >> > | >> Then, please check if the issue is fixed. If not, I suggest that we > apply > | >> the hotfix in the following article in which, there is latest RSM > files: > | >> 895173 You may not be able to use the Backup utility to perform a > backup > | >> http://support.microsoft.com/?id=895173 > | >> > | >> I really appreciate your understanding on this issue, please feel > free > to > | >> go for all the tests I referred to. I am glad to be of assistance. > | >> > | >> > | >> > | >> Best regards, > | >> > | >> Charles Yang (MSFT) > | >> > | >> Microsoft CSS Online Newsgroup Support > | >> > | >> Get Secure! - www.microsoft.com/security > | >> > | >> ====================================================== > | >> This newsgroup only focuses on SBS technical issues. If you have > issues > | >> regarding other Microsoft products, you'd better post in the > | >> corresponding > | >> newsgroups so that they can be resolved in an efficient and timely > | >> manner. > | >> You can locate the newsgroup here: > | >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx > | >> > | >> When opening a new thread via the web interface, we recommend you > check > | >> the > | >> "Notify me of replies" box to receive e-mail notifications when there > are > | >> any updates in your thread. When responding to posts via your > newsreader, > | >> please "Reply to Group" so that others may learn and benefit from > your > | >> issue. > | >> > | >> Microsoft engineers can only focus on one issue per thread. Although > we > | >> provide other information for your reference, we recommend you post > | >> different incidents in different threads to keep the thread clean. In > | >> doing > | >> so, it will ensure your issues are resolved in a timely manner. > | >> > | >> For urgent issues, you may want to contact Microsoft CSS directly. > Please > | >> check http://support.microsoft.com for regional support phone > numbers. > | >> > | >> Any input or comments in this thread are highly appreciated. > | >> ====================================================== > | >> This posting is provided "AS IS" with no warranties, and confers no > | >> rights. > | >> > | >> > | >> ===================================================== > | >> When responding to posts, please "Reply to Group" via your newsreader > so > | >> that others may learn and benefit from your issue. > | >> ===================================================== > | >> > | >> This posting is provided "AS IS" with no warranties, and confers no > | >> rights. > | >> > | >> -------------------- > | >> | From: "R" <none(a)none.com> > | >> | Subject: RSM cannot manage library Tape0. The database is corrupt. > | >> | Date: Mon, 5 Dec 2005 08:57:28 -0600 > | >> | Lines: 25 > | >> | X-Priority: 3 > | >> | X-MSMail-Priority: Normal > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 > | >> | X-RFC2646: Format=Flowed; Original > | >> | Message-ID: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl> > | >> | Newsgroups: microsoft.public.windows.server.sbs > | >> | NNTP-Posting-Host: 4the5.com 64.53.55.11 > | >> | Path: > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl > | >> | Xref: TK2MSFTNGXA02.phx.gbl > microsoft.public.windows.server.sbs:227790 > | >> | X-Tomcat-NG: microsoft.public.windows.server.sbs > | >> | > | >> | SBS 2003 SP1 > | >> | > | >> | We use SBS backup to backup to a USB hard drive. > | >> | > | >> | We then backup that file and some specific individual files to tape > | >> using > | >> | Veritas Backup Exec 10. It worked fine for a month, now we get > | >> | > | >> | "RSM cannot manage library Tape0. The database is corrupt." > whenever > | >> the > | >> | tape backup runs. Both backups seem to run just fine other than > getting > | >> this > | >> | error. > | >> | > | >> | I have never understood how the RSM worked anyway, we just want to > put > | >> a > | >> | tape in the drive and have the backup use it - not complain about > it > | >> not > | >> | being the right tape. And when I want to erase a tape, I want to be > | >> able > | >> to > | >> | erase it without having the computer argue with me about it or make > it > | >> hard > | >> | to do. > | >> | > | >> | How can I get rid of this error message (googling came up with no > clear > | >> | answers). And then better yet, can I just disable the RSM service > or > | >> will > | >> I > | >> | regret that? > | >> | > | >> | thanks, > | >> | Roger. > | >> | > | >> | > | >> | > | >> > | > > | > > | > | > | >
From: "Charles Yang [MSFT]" on 7 Dec 2005 20:10
HI Roger, Thanks for updates. As I referred in my last reply, if you can use SBS backup the database without any problem, the issue will be caused by the Veritas v10 backup software. We recommend you completely remove this software or contact the software vendor to see if there are any updates for this software. I am sorry for any inconvenient on this issue, we encountered many similar issue which is caused by this software, after removing the software completely the issue was resolved. Thanks again for your efforts. Best regards, Charles Yang (MSFT) Microsoft CSS Online Newsgroup Support Get Secure! - www.microsoft.com/security ====================================================== This newsgroup only focuses on SBS technical issues. If you have issues regarding other Microsoft products, you'd better post in the corresponding newsgroups so that they can be resolved in an efficient and timely manner. You can locate the newsgroup here: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx When opening a new thread via the web interface, we recommend you check the "Notify me of replies" box to receive e-mail notifications when there are any updates in your thread. When responding to posts via your newsreader, please "Reply to Group" so that others may learn and benefit from your issue. Microsoft engineers can only focus on one issue per thread. Although we provide other information for your reference, we recommend you post different incidents in different threads to keep the thread clean. In doing so, it will ensure your issues are resolved in a timely manner. For urgent issues, you may want to contact Microsoft CSS directly. Please check http://support.microsoft.com for regional support phone numbers. Any input or comments in this thread are highly appreciated. ====================================================== This posting is provided "AS IS" with no warranties, and confers no rights. ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | From: "R" <none(a)none.com> | References: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl> <6fVgWVh#FHA.832(a)TK2MSFTNGXA02.phx.gbl> <u5BjvCm#FHA.532(a)TK2MSFTNGP15.phx.gbl> <OurkvAp#FHA.4028(a)tk2msftngp13.phx.gbl> <hikAQps#FHA.3756(a)TK2MSFTNGXA02.phx.gbl> | Subject: Re: RSM cannot manage library Tape0. The database is corrupt. | Date: Wed, 7 Dec 2005 07:59:39 -0600 | Lines: 313 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 | X-RFC2646: Format=Flowed; Original | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 | Message-ID: <eUMp4Zz#FHA.2452(a)TK2MSFTNGP11.phx.gbl> | Newsgroups: microsoft.public.windows.server.sbs | NNTP-Posting-Host: 4the5.com 64.53.55.11 | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228392 | X-Tomcat-NG: microsoft.public.windows.server.sbs | | Received 2 instances of the "RSM cannot manage library Tape0. The database | is corrupt" error message last night. I did delete the old database | yesterday and saw that the service created a new one upon restart. | | the SBS backup to USB finished successfully as did the Veritas v10 backup of | the backup files to tape. | | Roger. | | ""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in message | news:hikAQps%23FHA.3756(a)TK2MSFTNGXA02.phx.gbl... | > HI Roger, | > | > Thanks for updates, please feel free to post back the results. I am glad | > to | > be of assitance. | > | > | > Best regards, | > | > Charles Yang (MSFT) | > | > Microsoft CSS Online Newsgroup Support | > | > Get Secure! - www.microsoft.com/security | > | > ====================================================== | > This newsgroup only focuses on SBS technical issues. If you have issues | > regarding other Microsoft products, you'd better post in the corresponding | > newsgroups so that they can be resolved in an efficient and timely manner. | > You can locate the newsgroup here: | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx | > | > When opening a new thread via the web interface, we recommend you check | > the | > "Notify me of replies" box to receive e-mail notifications when there are | > any updates in your thread. When responding to posts via your newsreader, | > please "Reply to Group" so that others may learn and benefit from your | > issue. | > | > Microsoft engineers can only focus on one issue per thread. Although we | > provide other information for your reference, we recommend you post | > different incidents in different threads to keep the thread clean. In | > doing | > so, it will ensure your issues are resolved in a timely manner. | > | > For urgent issues, you may want to contact Microsoft CSS directly. Please | > check http://support.microsoft.com for regional support phone numbers. | > | > Any input or comments in this thread are highly appreciated. | > ====================================================== | > This posting is provided "AS IS" with no warranties, and confers no | > rights. | > | > | > ===================================================== | > When responding to posts, please "Reply to Group" via your newsreader so | > that others may learn and benefit from your issue. | > ===================================================== | > | > This posting is provided "AS IS" with no warranties, and confers no | > rights. | > | > -------------------- | > | From: "R" <none(a)none.com> | > | References: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl> | > <6fVgWVh#FHA.832(a)TK2MSFTNGXA02.phx.gbl> | > <u5BjvCm#FHA.532(a)TK2MSFTNGP15.phx.gbl> | > | Subject: Re: RSM cannot manage library Tape0. The database is corrupt. | > | Date: Tue, 6 Dec 2005 12:09:20 -0600 | > | Lines: 186 | > | X-Priority: 3 | > | X-MSMail-Priority: Normal | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 | > | X-RFC2646: Format=Flowed; Response | > | Message-ID: <OurkvAp#FHA.4028(a)tk2msftngp13.phx.gbl> | > | Newsgroups: microsoft.public.windows.server.sbs | > | NNTP-Posting-Host: 4the5.com 64.53.55.11 | > | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msftngp13.phx.gbl | > | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:228140 | > | X-Tomcat-NG: microsoft.public.windows.server.sbs | > | | > | The service was not started, set to manual. I renamed the files as you | > | suggested. I will check after tonight's backup to see what happens. | > | | > | thanks, | > | Roger. | > | | > | "R" <none(a)none.com> wrote in message | > | news:u5BjvCm%23FHA.532(a)TK2MSFTNGP15.phx.gbl... | > | > I'll check this out and let you know. It may be a day or 2 before I | > have | > | > an opportunity to restart the system as this is a production server. | > | > | > | > thanks, | > | > Roger. | > | > | > | > ""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in | > message | > | > news:6fVgWVh%23FHA.832(a)TK2MSFTNGXA02.phx.gbl... | > | >> HI Roger, | > | >> | > | >> Welcome to SBS newsgroup. | > | >> | > | >> Issue description: | > | >> ============== | > | >> | > | >> According to your post, I understand that when you open the RSM, | > there | > is | > | >> an error message indicating that the device is not functioning. | > However, | > | >> Backup still works. If I am off-base on that, please let me know. | > | >> | > | >> Analyzing and suggestion: | > | >> ============== | > | >> | > | >> Firstly, please let me know if the detailed hardware information of | > your | > | >> tape driver. | > | >> | > | >> Then, I would like to know the following info: | > | >> | > | >> 1. When this issue occurred? | > | >> 2. Could you open the Removable Storage management console before? If | > so, | > | >> what changes were made before this issue occurred? | > | >> 3. Are you backing up the system by NTBACKUP or by the Backuprunner, | > the | > | >> Backup wizard from the Server Management or are you using any third | > party | > | >> solution such as Veritas BackupExec? | > | >> | > | >> We have seen some incidents that NTBACKUP works fine but the same | > error | > | >> message event id 15 occurs due to Veritas BackupExec application | > | >> installed. | > | >> This may occur if some files associated with Veritas or registry | > setting | > | >> became corrupt and would not allow the associated services to | > function | > as | > | >> expected. If there is any third party backup application installed, | > | >> please | > | >> temporarily uninstall it to have a test. | > | >> | > | >> RSM creates a database it uses in talking to a tape. It is possible | > that | > | >> something in that database is corrupt that would impact RSS but not | > | >> NTBackup. Please do the following to rebuild that database. | > | >> | > | >> 1. Start the Computer Management tool, double-click "Services and | > | >> Applications", and then click Services. | > | >> 2. Locate and change the startup type from Automatic to Disabled), | > and | > | >> then | > | >> restart the computer. | > | >> 3. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata | > | >> folder, | > | >> and then rename the existing files in this folder so that they have | > an | > | >> old file extension, or copy the files to a different folder. | > | >> 4. Restart the Removable Storage service (or change the startup type | > from | > | >> Disabled to Automatic), and then restart the computer. | > | >> | > | >> For detailed steps, please refer to: | > | >> 235032 Problems with a Damaged Removable Storage Manager Database | > | >> http://support.microsoft.com/?id=235032 | > | >> | > | >> Then, please check if the issue is fixed. If not, I suggest that we | > apply | > | >> the hotfix in the following article in which, there is latest RSM | > files: | > | >> 895173 You may not be able to use the Backup utility to perform a | > backup | > | >> http://support.microsoft.com/?id=895173 | > | >> | > | >> I really appreciate your understanding on this issue, please feel | > free | > to | > | >> go for all the tests I referred to. I am glad to be of assistance. | > | >> | > | >> | > | >> | > | >> Best regards, | > | >> | > | >> Charles Yang (MSFT) | > | >> | > | >> Microsoft CSS Online Newsgroup Support | > | >> | > | >> Get Secure! - www.microsoft.com/security | > | >> | > | >> ====================================================== | > | >> This newsgroup only focuses on SBS technical issues. If you have | > issues | > | >> regarding other Microsoft products, you'd better post in the | > | >> corresponding | > | >> newsgroups so that they can be resolved in an efficient and timely | > | >> manner. | > | >> You can locate the newsgroup here: | > | >> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx | > | >> | > | >> When opening a new thread via the web interface, we recommend you | > check | > | >> the | > | >> "Notify me of replies" box to receive e-mail notifications when there | > are | > | >> any updates in your thread. When responding to posts via your | > newsreader, | > | >> please "Reply to Group" so that others may learn and benefit from | > your | > | >> issue. | > | >> | > | >> Microsoft engineers can only focus on one issue per thread. Although | > we | > | >> provide other information for your reference, we recommend you post | > | >> different incidents in different threads to keep the thread clean. In | > | >> doing | > | >> so, it will ensure your issues are resolved in a timely manner. | > | >> | > | >> For urgent issues, you may want to contact Microsoft CSS directly. | > Please | > | >> check http://support.microsoft.com for regional support phone | > numbers. | > | >> | > | >> Any input or comments in this thread are highly appreciated. | > | >> ====================================================== | > | >> This posting is provided "AS IS" with no warranties, and confers no | > | >> rights. | > | >> | > | >> | > | >> ===================================================== | > | >> When responding to posts, please "Reply to Group" via your newsreader | > so | > | >> that others may learn and benefit from your issue. | > | >> ===================================================== | > | >> | > | >> This posting is provided "AS IS" with no warranties, and confers no | > | >> rights. | > | >> | > | >> -------------------- | > | >> | From: "R" <none(a)none.com> | > | >> | Subject: RSM cannot manage library Tape0. The database is corrupt. | > | >> | Date: Mon, 5 Dec 2005 08:57:28 -0600 | > | >> | Lines: 25 | > | >> | X-Priority: 3 | > | >> | X-MSMail-Priority: Normal | > | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670 | > | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670 | > | >> | X-RFC2646: Format=Flowed; Original | > | >> | Message-ID: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl> | > | >> | Newsgroups: microsoft.public.windows.server.sbs | > | >> | NNTP-Posting-Host: 4the5.com 64.53.55.11 | > | >> | Path: | > TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl | > | >> | Xref: TK2MSFTNGXA02.phx.gbl | > microsoft.public.windows.server.sbs:227790 | > | >> | X-Tomcat-NG: microsoft.public.windows.server.sbs | > | >> | | > | >> | SBS 2003 SP1 | > | >> | | > | >> | We use SBS backup to backup to a USB hard drive. | > | >> | | > | >> | We then backup that file and some specific individual files to tape | > | >> using | > | >> | Veritas Backup Exec 10. It worked fine for a month, now we get | > | >> | | > | >> | "RSM cannot manage library Tape0. The database is corrupt." | > whenever | > | >> the | > | >> | tape backup runs. Both backups seem to run just fine other than | > getting | > | >> this | > | >> | error. | > | >> | | > | >> | I have never understood how the RSM worked anyway, we just want to | > put | > | >> a | > | >> | tape in the drive and have the backup use it - not complain about | > it | > | >> not | > | >> | being the right tape. And when I want to erase a tape, I want to be | > | >> able | > | >> to | > | >> | erase it without having the computer argue with me about it or make | > it | > | >> hard | > | >> | to do. | > | >> | | > | >> | How can I get rid of this error message (googling came up with no | > clear | > | >> | answers). And then better yet, can I just disable the RSM service | > or | > | >> will | > | >> I | > | >> | regret that? | > | >> | | > | >> | thanks, | > | >> | Roger. | > | >> | | > | >> | | > | >> | | > | >> | > | > | > | > | > | | > | | > | | > | | | |