RSM cannot manage library Tape0. The database is corrupt. [Small Business Server]

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Next: Recipient server did not respond problem

From: R on 5 Dec 2005 09:57

SBS 2003 SP1

We use SBS backup to backup to a USB hard drive.

We then backup that file and some specific individual files to tape using
Veritas Backup Exec 10. It worked fine for a month, now we get

"RSM cannot manage library Tape0. The database is corrupt." whenever the
tape backup runs. Both backups seem to run just fine other than getting this
error.

I have never understood how the RSM worked anyway, we just want to put a
tape in the drive and have the backup use it - not complain about it not
being the right tape. And when I want to erase a tape, I want to be able to
erase it without having the computer argue with me about it or make it hard
to do.

How can I get rid of this error message (googling came up with no clear
answers). And then better yet, can I just disable the RSM service or will I
regret that?

thanks,
Roger.

From: "Charles Yang [MSFT]" on 5 Dec 2005 22:29

HI Roger,

Welcome to SBS newsgroup.

Issue description:
==============

According to your post, I understand that when you open the RSM, there is
an error message indicating that the device is not functioning. However,
Backup still works. If I am off-base on that, please let me know.

Analyzing and suggestion:
==============

Firstly, please let me know if the detailed hardware information of your
tape driver.

Then, I would like to know the following info:

1. When this issue occurred?
2. Could you open the Removable Storage management console before? If so,
what changes were made before this issue occurred?
3. Are you backing up the system by NTBACKUP or by the Backuprunner, the
Backup wizard from the Server Management or are you using any third party
solution such as Veritas BackupExec?

We have seen some incidents that NTBACKUP works fine but the same error
message event id 15 occurs due to Veritas BackupExec application installed.
This may occur if some files associated with Veritas or registry setting
became corrupt and would not allow the associated services to function as
expected. If there is any third party backup application installed, please
temporarily uninstall it to have a test.

RSM creates a database it uses in talking to a tape. It is possible that
something in that database is corrupt that would impact RSS but not
NTBackup. Please do the following to rebuild that database.

1. Start the Computer Management tool, double-click "Services and
Applications", and then click Services.
2. Locate and change the startup type from Automatic to Disabled), and then
restart the computer.
3. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata folder,
and then rename the existing files in this folder so that they have an
.old file extension, or copy the files to a different folder.
4. Restart the Removable Storage service (or change the startup type from
Disabled to Automatic), and then restart the computer.

For detailed steps, please refer to:
235032 Problems with a Damaged Removable Storage Manager Database
http://support.microsoft.com/?id=235032

Then, please check if the issue is fixed. If not, I suggest that we apply
the hotfix in the following article in which, there is latest RSM files:
895173 You may not be able to use the Backup utility to perform a backup
http://support.microsoft.com/?id=895173

I really appreciate your understanding on this issue, please feel free to
go for all the tests I referred to. I am glad to be of assistance.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

======================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| From: "R" <none(a)none.com>
| Subject: RSM cannot manage library Tape0. The database is corrupt.
| Date: Mon, 5 Dec 2005 08:57:28 -0600
| Lines: 25
| X-Priority: 3
| X-MSMail-Priority: Normal
| X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
| X-RFC2646: Format=Flowed; Original
| Message-ID: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl>
| Newsgroups: microsoft.public.windows.server.sbs
| NNTP-Posting-Host: 4the5.com 64.53.55.11
| Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
| Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227790
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| SBS 2003 SP1
|
| We use SBS backup to backup to a USB hard drive.
|
| We then backup that file and some specific individual files to tape using
| Veritas Backup Exec 10. It worked fine for a month, now we get
|
| "RSM cannot manage library Tape0. The database is corrupt." whenever the
| tape backup runs. Both backups seem to run just fine other than getting
this
| error.
|
| I have never understood how the RSM worked anyway, we just want to put a
| tape in the drive and have the backup use it - not complain about it not
| being the right tape. And when I want to erase a tape, I want to be able
to
| erase it without having the computer argue with me about it or make it
hard
| to do.
|
| How can I get rid of this error message (googling came up with no clear
| answers). And then better yet, can I just disable the RSM service or will
I
| regret that?
|
| thanks,
| Roger.
|
|
|

From: R on 6 Dec 2005 07:29

I'll check this out and let you know. It may be a day or 2 before I have an
opportunity to restart the system as this is a production server.

thanks,
Roger.

""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in message
news:6fVgWVh%23FHA.832(a)TK2MSFTNGXA02.phx.gbl...
> HI Roger,
>
> Welcome to SBS newsgroup.
>
> Issue description:
> ==============
>
> According to your post, I understand that when you open the RSM, there is
> an error message indicating that the device is not functioning. However,
> Backup still works. If I am off-base on that, please let me know.
>
> Analyzing and suggestion:
> ==============
>
> Firstly, please let me know if the detailed hardware information of your
> tape driver.
>
> Then, I would like to know the following info:
>
> 1. When this issue occurred?
> 2. Could you open the Removable Storage management console before? If so,
> what changes were made before this issue occurred?
> 3. Are you backing up the system by NTBACKUP or by the Backuprunner, the
> Backup wizard from the Server Management or are you using any third party
> solution such as Veritas BackupExec?
>
> We have seen some incidents that NTBACKUP works fine but the same error
> message event id 15 occurs due to Veritas BackupExec application
> installed.
> This may occur if some files associated with Veritas or registry setting
> became corrupt and would not allow the associated services to function as
> expected. If there is any third party backup application installed,
> please
> temporarily uninstall it to have a test.
>
> RSM creates a database it uses in talking to a tape. It is possible that
> something in that database is corrupt that would impact RSS but not
> NTBackup. Please do the following to rebuild that database.
>
> 1. Start the Computer Management tool, double-click "Services and
> Applications", and then click Services.
> 2. Locate and change the startup type from Automatic to Disabled), and
> then
> restart the computer.
> 3. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata folder,
> and then rename the existing files in this folder so that they have an
> old file extension, or copy the files to a different folder.
> 4. Restart the Removable Storage service (or change the startup type from
> Disabled to Automatic), and then restart the computer.
>
> For detailed steps, please refer to:
> 235032 Problems with a Damaged Removable Storage Manager Database
> http://support.microsoft.com/?id=235032
>
> Then, please check if the issue is fixed. If not, I suggest that we apply
> the hotfix in the following article in which, there is latest RSM files:
> 895173 You may not be able to use the Backup utility to perform a backup
> http://support.microsoft.com/?id=895173
>
> I really appreciate your understanding on this issue, please feel free to
> go for all the tests I referred to. I am glad to be of assistance.
>
>
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
> | From: "R" <none(a)none.com>
> | Subject: RSM cannot manage library Tape0. The database is corrupt.
> | Date: Mon, 5 Dec 2005 08:57:28 -0600
> | Lines: 25
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
> | X-RFC2646: Format=Flowed; Original
> | Message-ID: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl>
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: 4the5.com 64.53.55.11
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227790
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | SBS 2003 SP1
> |
> | We use SBS backup to backup to a USB hard drive.
> |
> | We then backup that file and some specific individual files to tape
> using
> | Veritas Backup Exec 10. It worked fine for a month, now we get
> |
> | "RSM cannot manage library Tape0. The database is corrupt." whenever the
> | tape backup runs. Both backups seem to run just fine other than getting
> this
> | error.
> |
> | I have never understood how the RSM worked anyway, we just want to put a
> | tape in the drive and have the backup use it - not complain about it not
> | being the right tape. And when I want to erase a tape, I want to be able
> to
> | erase it without having the computer argue with me about it or make it
> hard
> | to do.
> |
> | How can I get rid of this error message (googling came up with no clear
> | answers). And then better yet, can I just disable the RSM service or
> will
> I
> | regret that?
> |
> | thanks,
> | Roger.
> |
> |
> |
>

From: R on 6 Dec 2005 13:09

The service was not started, set to manual. I renamed the files as you
suggested. I will check after tonight's backup to see what happens.

thanks,
Roger.

"R" <none(a)none.com> wrote in message
news:u5BjvCm%23FHA.532(a)TK2MSFTNGP15.phx.gbl...
> I'll check this out and let you know. It may be a day or 2 before I have
> an opportunity to restart the system as this is a production server.
>
> thanks,
> Roger.
>
> ""Charles Yang [MSFT]"" <v-chayan(a)online.microsoft.com> wrote in message
> news:6fVgWVh%23FHA.832(a)TK2MSFTNGXA02.phx.gbl...
>> HI Roger,
>>
>> Welcome to SBS newsgroup.
>>
>> Issue description:
>> ==============
>>
>> According to your post, I understand that when you open the RSM, there is
>> an error message indicating that the device is not functioning. However,
>> Backup still works. If I am off-base on that, please let me know.
>>
>> Analyzing and suggestion:
>> ==============
>>
>> Firstly, please let me know if the detailed hardware information of your
>> tape driver.
>>
>> Then, I would like to know the following info:
>>
>> 1. When this issue occurred?
>> 2. Could you open the Removable Storage management console before? If so,
>> what changes were made before this issue occurred?
>> 3. Are you backing up the system by NTBACKUP or by the Backuprunner, the
>> Backup wizard from the Server Management or are you using any third party
>> solution such as Veritas BackupExec?
>>
>> We have seen some incidents that NTBACKUP works fine but the same error
>> message event id 15 occurs due to Veritas BackupExec application
>> installed.
>> This may occur if some files associated with Veritas or registry setting
>> became corrupt and would not allow the associated services to function as
>> expected. If there is any third party backup application installed,
>> please
>> temporarily uninstall it to have a test.
>>
>> RSM creates a database it uses in talking to a tape. It is possible that
>> something in that database is corrupt that would impact RSS but not
>> NTBackup. Please do the following to rebuild that database.
>>
>> 1. Start the Computer Management tool, double-click "Services and
>> Applications", and then click Services.
>> 2. Locate and change the startup type from Automatic to Disabled), and
>> then
>> restart the computer.
>> 3. Start Windows Explorer, open the %SystemRoot%\System32\Ntmsdata
>> folder,
>> and then rename the existing files in this folder so that they have an
>> old file extension, or copy the files to a different folder.
>> 4. Restart the Removable Storage service (or change the startup type from
>> Disabled to Automatic), and then restart the computer.
>>
>> For detailed steps, please refer to:
>> 235032 Problems with a Damaged Removable Storage Manager Database
>> http://support.microsoft.com/?id=235032
>>
>> Then, please check if the issue is fixed. If not, I suggest that we apply
>> the hotfix in the following article in which, there is latest RSM files:
>> 895173 You may not be able to use the Backup utility to perform a backup
>> http://support.microsoft.com/?id=895173
>>
>> I really appreciate your understanding on this issue, please feel free to
>> go for all the tests I referred to. I am glad to be of assistance.
>>
>>
>>
>> Best regards,
>>
>> Charles Yang (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>>
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
>> corresponding
>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>>
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>>
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>> | From: "R" <none(a)none.com>
>> | Subject: RSM cannot manage library Tape0. The database is corrupt.
>> | Date: Mon, 5 Dec 2005 08:57:28 -0600
>> | Lines: 25
>> | X-Priority: 3
>> | X-MSMail-Priority: Normal
>> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>> | X-RFC2646: Format=Flowed; Original
>> | Message-ID: <eqAX3wa#FHA.2040(a)TK2MSFTNGP14.phx.gbl>
>> | Newsgroups: microsoft.public.windows.server.sbs
>> | NNTP-Posting-Host: 4the5.com 64.53.55.11
>> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP14.phx.gbl
>> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windows.server.sbs:227790
>> | X-Tomcat-NG: microsoft.public.windows.server.sbs
>> |
>> | SBS 2003 SP1
>> |
>> | We use SBS backup to backup to a USB hard drive.
>> |
>> | We then backup that file and some specific individual files to tape
>> using
>> | Veritas Backup Exec 10. It worked fine for a month, now we get
>> |
>> | "RSM cannot manage library Tape0. The database is corrupt." whenever
>> the
>> | tape backup runs. Both backups seem to run just fine other than getting
>> this
>> | error.
>> |
>> | I have never understood how the RSM worked anyway, we just want to put
>> a
>> | tape in the drive and have the backup use it - not complain about it
>> not
>> | being the right tape. And when I want to erase a tape, I want to be
>> able
>> to
>> | erase it without having the computer argue with me about it or make it
>> hard
>> | to do.
>> |
>> | How can I get rid of this error message (googling came up with no clear
>> | answers). And then better yet, can I just disable the RSM service or
>> will
>> I
>> | regret that?
>> |
>> | thanks,
>> | Roger.
>> |
>> |
>> |
>>
>
>

From: "Charles Yang [MSFT]" on 6 Dec 2005 20:05

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