Remote Access not working ERROR 8007007e [Small Business Server]

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From: Terence Liu [MSFT] on 22 Jan 2008 05:25

Hello Lee,

Thank you for your email. I'm sorry for the delay response due to the
weekend.

Since you install some 3rd-party software (Symantec Endpoint) on SBS, the
clean boot will make thing more clearly. Therefore, I suggest you try to do
clean boot on SBS to see if it help:

Note: This is a known issue about Symantec Antivirus. Therefore, I suggest
you uninstall any Symantec from SBS.

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

If the clean boot cannot resolve this issue, please go to the following
steps:

After analyze your system event log (from MPS report), I find the following
errors:
===============
Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20151
Date: 1/21/2008
Time: 5:02:27 AM
User: N/A
Computer: FSSERVER
Description:
The Control Protocol EAP in the Point to Point Protocol module
C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The
specified module could not be found.
================
Event Type: Error
Event Source: RemoteAccess
Event Category: None
Event ID: 20070
Date: 1/21/2008
Time: 5:02:27 AM
User: N/A
Computer: FSSERVER
Description:
Point to Point Protocol engine was unable to load the
c:\system32\rastls.dll module. The specified module could not be found.
=================

From the error logs, I suppose the RRAS is corrupted you unable to start
the RRAS service (Routing and Remote Access) on SBS. If the RRAS stop, the
Remote Access Wizard will fail. I suggest you perform the following steps
to repair RRAS on SBS.

1. Register following files on SBS:

Start ->Run and type
Regsvr32 msjet40.dll
Regsvr32 msjetoledb40.dll
Regsvr32 msjtes40.dll

2. Rebuild ias.mdb and dnary.mdb, Register "oledb32r.dll" and
"vbscript.dll" on SBS thru the following KB

You cannot start the Routing and Remote Access service on a Windows 2000
Server-based computer or on a Windows Server 2003-based computer
http://support.microsoft.com/?id=840686

3. The 3rd-party software may corrupted the following register keys:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]

ConfigUiPath
IdentityPath
InteractiveUIPath
Path

Please ensure the following keys are set to the following default settings:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]

ConfigUiPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
IdentityPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
InteractiveUIPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
Path REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll

Then, reboot the SBS.

I hope these steps will give you some help.

Thanks and have a nice day!

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Newsgroups: microsoft.public.windows.server.sbs
| From: v-terliu(a)online.microsoft.com (Terence Liu [MSFT])
| Organization: Microsoft
| Date: Tue, 22 Jan 2008 09:29:05 GMT
| Subject: Re: Remote Access not working ERROR 8007007e
| X-Tomcat-NG: microsoft.public.windows.server.sbs
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
|
| Email from cusotmer:
| =======================
|
| Terence,
|
| Thanks for the response on my Remote Access problems. I did the
| troubleshooting steps but still have the same problems.
|
| I still cannot start remote access. When trying to start from the To Do
| List on the Server Management Console, it allows me to put my FQDN in and
| the wizard doesn't complete. It has the following error:
| "An error occured while configuring remorte access for the Routing and
| Remote access service. For details see rraslog.txt, then rerun the Remote
| Access wizard again. I've attached the RRASlog file, the icwlog file, and
| the MPSRPT_Network report.
|
|
| I'm not sure but I installed the new Symantec Endpoint product and set
this
| PC as the manager and client. I have since manually deleted the client do
| to network slowdowns associated with this. I did not try remote access
| prior to this but was able to use the RAS wizard. The Endpoint Manager is
| next to come off.
|
| We are a small business with 10 computers. This was a new and my 1st
| installation of SBS2003 and it could be something I have configured
| incorrectly. I did use the wizards for all installations. Exchange is
| working fine. I have not started using Sharepoint yet until I know I have
a
| solid program setup.
|
| Thank you for your time and help. If there is anything else that you
might
| need, let me know.
|
| Lee Zellner
|

From: Tom Ferlaak - Network Admin - Permlight Tom Ferlaak - Network Admin - Permlight on 25 Jan 2008 15:26

I also am recieving this error. And it was also after installing Symantec
Endpoint Security on the SBS.
Can someone please answer with a workaround so that we can run Endpoint on
the SBS.
Thank you
Tom

"Terence Liu [MSFT]" wrote:

> Hello Lee,
>
> Thank you for your email. I'm sorry for the delay response due to the
> weekend.
>
> Since you install some 3rd-party software (Symantec Endpoint) on SBS, the
> clean boot will make thing more clearly. Therefore, I suggest you try to do
> clean boot on SBS to see if it help:
>
> Note: This is a known issue about Symantec Antivirus. Therefore, I suggest
> you uninstall any Symantec from SBS.
>
> To clean boot the problematic computer, please use the steps below:
> a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> b. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> c. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> d. Click the Services tab, click to check the "Hide All Microsoft Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services. Please note that the Exchange services could be marked as
> non-Microsoft. Please do not disable those services.
>
> e. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> f. After restarting, please check whether this issue will reoccur.
>
> g. If there are no more problems, please use the above steps to enable
> services and startup items one by one in order to figure out the root cause
> of this issue.
>
> If the clean boot cannot resolve this issue, please go to the following
> steps:
>
> After analyze your system event log (from MPS report), I find the following
> errors:
> ===============
> Event Type: Error
> Event Source: RemoteAccess
> Event Category: None
> Event ID: 20151
> Date: 1/21/2008
> Time: 5:02:27 AM
> User: N/A
> Computer: FSSERVER
> Description:
> The Control Protocol EAP in the Point to Point Protocol module
> C:\WINDOWS\System32\rasppp.dll returned an error while initializing. The
> specified module could not be found.
> ================
> Event Type: Error
> Event Source: RemoteAccess
> Event Category: None
> Event ID: 20070
> Date: 1/21/2008
> Time: 5:02:27 AM
> User: N/A
> Computer: FSSERVER
> Description:
> Point to Point Protocol engine was unable to load the
> c:\system32\rastls.dll module. The specified module could not be found.
> =================
>
> From the error logs, I suppose the RRAS is corrupted you unable to start
> the RRAS service (Routing and Remote Access) on SBS. If the RRAS stop, the
> Remote Access Wizard will fail. I suggest you perform the following steps
> to repair RRAS on SBS.
>
> 1. Register following files on SBS:
>
> Start ->Run and type
> Regsvr32 msjet40.dll
> Regsvr32 msjetoledb40.dll
> Regsvr32 msjtes40.dll
>
> 2. Rebuild ias.mdb and dnary.mdb, Register "oledb32r.dll" and
> "vbscript.dll" on SBS thru the following KB
>
> You cannot start the Routing and Remote Access service on a Windows 2000
> Server-based computer or on a Windows Server 2003-based computer
> http://support.microsoft.com/?id=840686
>
> 3. The 3rd-party software may corrupted the following register keys:
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
>
> ConfigUiPath
> IdentityPath
> InteractiveUIPath
> Path
>
> Please ensure the following keys are set to the following default settings:
>
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
> [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
>
> ConfigUiPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> IdentityPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> InteractiveUIPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> Path REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
>
> Then, reboot the SBS.
>
> I hope these steps will give you some help.
>
> Thanks and have a nice day!
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Newsgroups: microsoft.public.windows.server.sbs
> | From: v-terliu(a)online.microsoft.com (Terence Liu [MSFT])
> | Organization: Microsoft
> | Date: Tue, 22 Jan 2008 09:29:05 GMT
> | Subject: Re: Remote Access not working ERROR 8007007e
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | MIME-Version: 1.0
> | Content-Type: text/plain
> | Content-Transfer-Encoding: 7bit
> |
> | Email from cusotmer:
> | =======================
> |
> | Terence,
> |
> | Thanks for the response on my Remote Access problems. I did the
> | troubleshooting steps but still have the same problems.
> |
> | I still cannot start remote access. When trying to start from the To Do
> | List on the Server Management Console, it allows me to put my FQDN in and
> | the wizard doesn't complete. It has the following error:
> | "An error occured while configuring remorte access for the Routing and
> | Remote access service. For details see rraslog.txt, then rerun the Remote
> | Access wizard again. I've attached the RRASlog file, the icwlog file, and
> | the MPSRPT_Network report.
> |
> |
> | I'm not sure but I installed the new Symantec Endpoint product and set
> this
> | PC as the manager and client. I have since manually deleted the client do
> | to network slowdowns associated with this. I did not try remote access
> | prior to this but was able to use the RAS wizard. The Endpoint Manager is
> | next to come off.
> |
> | We are a small business with 10 computers. This was a new and my 1st
> | installation of SBS2003 and it could be something I have configured
> | incorrectly. I did use the wizards for all installations. Exchange is
> | working fine. I have not started using Sharepoint yet until I know I have
> a
> | solid program setup.
> |
> | Thank you for your time and help. If there is anything else that you
> might
> | need, let me know.
> |
> | Lee Zellner
> |
>
>

From: Terence Liu [MSFT] on 28 Jan 2008 04:37

From: Zman on 3 Feb 2008 23:08

Terence, I want to thank you for the help. I now have RAS working. It was
indeed the Endpoint that changed some setting in my registry. I deleted
Endpoint Manager and registered the DLL's you suggetsted and I am now able to
start RAS.

Zman

"Terence Liu [MSFT]" wrote:

> Hello Tom,
>
> Thank you for posting here.
>
> To ensure this issue is caused by the Symantec Endpoint Security on SBS,
> you can try to disable it thru MSConfig on SBS, and test. If the issue
> disappear after you disable Symantec Endpoint Security, you may need to
> connect Symantec for further assistance. They may have workaround or
> resolution for this issue.
>
> If you still have any concern about SBS, please try to create a new post to
> get help. This will lessen the confusion for both of us.
>
> Thanks for your understanding.
>
> Have a nice day.
>
> Best regards,
>
> Terence Liu(MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> | Thread-Topic: Remote Access not working ERROR 8007007e
> | thread-index: AchfkIGDg9pEbdUUR0eoi/OCe6uueg==
> | X-WBNR-Posting-Host: 207.46.19.168
> | From: =?Utf-8?B?VG9tIEZlcmxhYWsgLSBOZXR3b3JrIEFkbWluIC0gUGVybWxpZ2h0?=
> <Tom Ferlaak - Network Admin - Permlight @discussions.microsoft.com>
> | References: <9C4BCB74-CC4B-42DA-8DFE-3C9DF929D928(a)microsoft.com>
> <uG$GECPVIHA.1204(a)TK2MSFTNGP03.phx.gbl>
> <B2DDB74C-7942-4773-A8BC-926DFFAB57E6(a)microsoft.com>
> <UJYu$#nVIHA.360(a)TK2MSFTNGHUB02.phx.gbl>
> <QeMk7kNXIHA.4720(a)TK2MSFTNGHUB02.phx.gbl>
> <DSauLEOXIHA.6404(a)TK2MSFTNGHUB02.phx.gbl>
> | Subject: Re: Remote Access not working ERROR 8007007e
> | Date: Fri, 25 Jan 2008 12:26:03 -0800
> | Lines: 206
> | Message-ID: <4B5907A9-E15D-4226-9BC8-5B2AB2AC8A8C(a)microsoft.com>
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> | Content-Transfer-Encoding: 7bit
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> | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | I also am recieving this error. And it was also after installing Symantec
> | Endpoint Security on the SBS.
> | Can someone please answer with a workaround so that we can run Endpoint
> on
> | the SBS.
> | Thank you
> | Tom
> |
> | "Terence Liu [MSFT]" wrote:
> |
> | > Hello Lee,
> | >
> | > Thank you for your email. I'm sorry for the delay response due to the
> | > weekend.
> | >
> | > Since you install some 3rd-party software (Symantec Endpoint) on SBS,
> the
> | > clean boot will make thing more clearly. Therefore, I suggest you try
> to do
> | > clean boot on SBS to see if it help:
> | >
> | > Note: This is a known issue about Symantec Antivirus. Therefore, I
> suggest
> | > you uninstall any Symantec from SBS.
> | >
> | > To clean boot the problematic computer, please use the steps below:
> | > a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> | > (without the quotation marks). Click OK.
> | >
> | > b. In the System Configuration Utility (MSConfig) window, click to
> select
> | > the Selective Startup button.
> | >
> | > c. Click to clear the check mark from the "Load startup items" below
> | > Selective Startup.
> | >
> | > d. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> | > box, and remove all the check marks from the remained Non-Microsoft
> | > Services. Please note that the Exchange services could be marked as
> | > non-Microsoft. Please do not disable those services.
> | >
> | > e. Click OK to close the MSConfig window. Click Yes when you are asked
> to
> | > restart your computer in order to enable the changes.
> | >
> | > f. After restarting, please check whether this issue will reoccur.
> | >
> | > g. If there are no more problems, please use the above steps to enable
> | > services and startup items one by one in order to figure out the root
> cause
> | > of this issue.
> | >
> | > If the clean boot cannot resolve this issue, please go to the following
> | > steps:
> | >
> | > After analyze your system event log (from MPS report), I find the
> following
> | > errors:
> | > ===============
> | > Event Type: Error
> | > Event Source: RemoteAccess
> | > Event Category: None
> | > Event ID: 20151
> | > Date: 1/21/2008
> | > Time: 5:02:27 AM
> | > User: N/A
> | > Computer: FSSERVER
> | > Description:
> | > The Control Protocol EAP in the Point to Point Protocol module
> | > C:\WINDOWS\System32\rasppp.dll returned an error while initializing.
> The
> | > specified module could not be found.
> | > ================
> | > Event Type: Error
> | > Event Source: RemoteAccess
> | > Event Category: None
> | > Event ID: 20070
> | > Date: 1/21/2008
> | > Time: 5:02:27 AM
> | > User: N/A
> | > Computer: FSSERVER
> | > Description:
> | > Point to Point Protocol engine was unable to load the
> | > c:\system32\rastls.dll module. The specified module could not be found.
> | > =================
> | >
> | > From the error logs, I suppose the RRAS is corrupted you unable to
> start
> | > the RRAS service (Routing and Remote Access) on SBS. If the RRAS stop,
> the
> | > Remote Access Wizard will fail. I suggest you perform the following
> steps
> | > to repair RRAS on SBS.
> | >
> | > 1. Register following files on SBS:
> | >
> | > Start ->Run and type
> | > Regsvr32 msjet40.dll
> | > Regsvr32 msjetoledb40.dll
> | > Regsvr32 msjtes40.dll
> | >
> | > 2. Rebuild ias.mdb and dnary.mdb, Register "oledb32r.dll" and
> | > "vbscript.dll" on SBS thru the following KB
> | >
> | > You cannot start the Routing and Remote Access service on a Windows
> 2000
> | > Server-based computer or on a Windows Server 2003-based computer
> | > http://support.microsoft.com/?id=840686
> | >
> | > 3. The 3rd-party software may corrupted the following register keys:
> | >
> | > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
> | > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
> | >
> | > ConfigUiPath
> | > IdentityPath
> | > InteractiveUIPath
> | > Path
> | >
> | > Please ensure the following keys are set to the following default
> settings:
> | >
> | > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
> | > [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
> | >
> | > ConfigUiPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> | > IdentityPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> | > InteractiveUIPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> | > Path REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
> | >
> | > Then, reboot the SBS.
> | >
> | > I hope these steps will give you some help.
> | >
> | > Thanks and have a nice day!
> | >
> | > Best regards,
> | >
> | > Terence Liu(MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > This newsgroup only focuses on SBS technical issues. If you have issues
> | > regarding other Microsoft products, you'd better post in the
> corresponding
> | > newsgroups so that they can be resolved in an efficient and timely
> manner.
> | > You can locate the newsgroup here:
> | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
> | >
> | > When opening a new thread via the web interface, we recommend you check
> the
> | > "Notify me of replies" box to receive e-mail notifications when there
> are
> | > any updates in your thread. When responding to posts via your
> newsreader,
> | > please "Reply to Group" so that others may learn and benefit from your
> | > issue.
> | >
> | > Microsoft engineers can only focus on one issue per thread. Although we
> | > provide other information for your reference, we recommend you post
> | > different incidents in different threads to keep the thread clean. In
> doing
> | > so, it will ensure your issues are resolved in a timely manner.
> | >
> | > For urgent issues, you may want to contact Microsoft CSS directly.
> Please
> | > check http://support.microsoft.com for regional support phone numbers.
> | >
> | > Any input or comments in this thread are highly appreciated.
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | > --------------------
> | > | Newsgroups: microsoft.public.windows.server.sbs
> | > | From: v-terliu(a)online.microsoft.com (Terence Liu [MSFT])
> | > | Organization: Microsoft
> | > | Date: Tue, 22 Jan 2008 09:29:05 GMT
> | > | Subject: Re: Remote Access not working ERROR 8007007e
> | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain
> | > | Content-Transfer-Encoding: 7bit
> | > |
> | > | Email from cusotmer:
> | > | =======================
> | > |
> | > | Terence,
> | > |
> | > | Thanks for the response on my Remote Access problems. I did the
> | > | troubleshooting steps but still have the same problems.
> | > |
> | > | I still cannot start remote access. When trying to start from the To
> Do
> | > | List on the Server Management Console, it allows me to put my FQDN in
> and
> | > | the wizard doesn't complete. It has the following error:
> | > | "An error occured while configuring remorte access for the Routing
> and
> | > | Remote access service. For details see rraslog.txt, then rerun the
> Remote
> | > | Access wizard again. I've attached the RRASlog file, the icwlog file,
> and
> | > | the MPSRPT_Network report.
> | > |
> | > |
> | > | I'm not sure but I installed the new Symantec Endpoint product and
> set
> | > this
> | > | PC as the manager and client. I have since manually deleted the
> client do
> | > | to network slowdowns associated with this. I did not try remote

From: Terence Liu [MSFT] on 4 Feb 2008 03:16

Hello Zman,

Thank you for your update. I appreciate your time on this issue.

I'm glad to hear that things are working correctly for you now.

I'd like to make a summary for this post:

Issue:
=============
Unable to run Remote Access Wizard on SBS and get following error:

*** Configuring ports returned ERROR 8007007e
Specifying error location returned OK
*** CRRASCommit::CommitRRAS returned ERROR 8007007e
*** Committing RRAS returned ERROR 8007007e
*** CRRASCommit::CommitEx returned ERROR 8007007e

Cause:
=============
Symantec Endpoint corrupted RRAS

Resolutions:
=============
1. Uninstall Symantec Endpoint
2. Register following files on SBS:

Start ->Run and type
Regsvr32 msjet40.dll
Regsvr32 msjetoledb40.dll
Regsvr32 msjtes40.dll

Please do not hesitate to post in SBS newsgroup if you need any assistance
in the future. I look forward to working with you again.

Thank you and have a nice day,

Best regards,

Terence Liu(MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

=====================================================
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
=====================================================

This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
| Thread-Topic: Remote Access not working ERROR 8007007e
| thread-index: Achm44gx/2T9LJpRQmKe1KB46Uzw3Q==
| X-WBNR-Posting-Host: 207.46.193.207
| From: =?Utf-8?B?Wm1hbg==?= <Zman(a)discussions.microsoft.com>
| References: <9C4BCB74-CC4B-42DA-8DFE-3C9DF929D928(a)microsoft.com>
<uG$GECPVIHA.1204(a)TK2MSFTNGP03.phx.gbl>
<B2DDB74C-7942-4773-A8BC-926DFFAB57E6(a)microsoft.com>
<UJYu$#nVIHA.360(a)TK2MSFTNGHUB02.phx.gbl>
<QeMk7kNXIHA.4720(a)TK2MSFTNGHUB02.phx.gbl>
<DSauLEOXIHA.6404(a)TK2MSFTNGHUB02.phx.gbl>
<4B5907A9-E15D-4226-9BC8-5B2AB2AC8A8C(a)microsoft.com>
<wf4sKGZYIHA.4208(a)TK2MSFTNGHUB02.phx.gbl>
| Subject: Re: Remote Access not working ERROR 8007007e
| Date: Sun, 3 Feb 2008 20:08:00 -0800
| Lines: 309
| Message-ID: <77E3FF64-58A9-4DB5-A234-ADB1084CA567(a)microsoft.com>
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 7bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| Newsgroups: microsoft.public.windows.server.sbs
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:90385
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.server.sbs
|
| Terence, I want to thank you for the help. I now have RAS working. It was
| indeed the Endpoint that changed some setting in my registry. I deleted
| Endpoint Manager and registered the DLL's you suggetsted and I am now
able to
| start RAS.
|
| Zman
|
| "Terence Liu [MSFT]" wrote:
|
| > Hello Tom,
| >
| > Thank you for posting here.
| >
| > To ensure this issue is caused by the Symantec Endpoint Security on
SBS,
| > you can try to disable it thru MSConfig on SBS, and test. If the issue
| > disappear after you disable Symantec Endpoint Security, you may need to
| > connect Symantec for further assistance. They may have workaround or
| > resolution for this issue.
| >
| > If you still have any concern about SBS, please try to create a new
post to
| > get help. This will lessen the confusion for both of us.
| >
| > Thanks for your understanding.
| >
| > Have a nice day.
| >
| > Best regards,
| >
| > Terence Liu(MSFT)
| >
| > Microsoft CSS Online Newsgroup Support
| >
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| > This newsgroup only focuses on SBS technical issues. If you have issues
| > regarding other Microsoft products, you'd better post in the
corresponding
| > newsgroups so that they can be resolved in an efficient and timely
manner.
| > You can locate the newsgroup here:
| > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| >
| > When opening a new thread via the web interface, we recommend you check
the
| > "Notify me of replies" box to receive e-mail notifications when there
are
| > any updates in your thread. When responding to posts via your
newsreader,
| > please "Reply to Group" so that others may learn and benefit from your
| > issue.
| >
| > Microsoft engineers can only focus on one issue per thread. Although we
| > provide other information for your reference, we recommend you post
| > different incidents in different threads to keep the thread clean. In
doing
| > so, it will ensure your issues are resolved in a timely manner.
| >
| > For urgent issues, you may want to contact Microsoft CSS directly.
Please
| > check http://support.microsoft.com for regional support phone numbers.
| >
| > Any input or comments in this thread are highly appreciated.
| > =====================================================
| >
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| > --------------------
| > | Thread-Topic: Remote Access not working ERROR 8007007e
| > | thread-index: AchfkIGDg9pEbdUUR0eoi/OCe6uueg==
| > | X-WBNR-Posting-Host: 207.46.19.168
| > | From:
=?Utf-8?B?VG9tIEZlcmxhYWsgLSBOZXR3b3JrIEFkbWluIC0gUGVybWxpZ2h0?=
| > <Tom Ferlaak - Network Admin - Permlight @discussions.microsoft.com>
| > | References: <9C4BCB74-CC4B-42DA-8DFE-3C9DF929D928(a)microsoft.com>
| > <uG$GECPVIHA.1204(a)TK2MSFTNGP03.phx.gbl>
| > <B2DDB74C-7942-4773-A8BC-926DFFAB57E6(a)microsoft.com>
| > <UJYu$#nVIHA.360(a)TK2MSFTNGHUB02.phx.gbl>
| > <QeMk7kNXIHA.4720(a)TK2MSFTNGHUB02.phx.gbl>
| > <DSauLEOXIHA.6404(a)TK2MSFTNGHUB02.phx.gbl>
| > | Subject: Re: Remote Access not working ERROR 8007007e
| > | Date: Fri, 25 Jan 2008 12:26:03 -0800
| > | Lines: 206
| > | Message-ID: <4B5907A9-E15D-4226-9BC8-5B2AB2AC8A8C(a)microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| > | Newsgroups: microsoft.public.windows.server.sbs
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.sbs:88768
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > |
| > | I also am recieving this error. And it was also after installing
Symantec
| > | Endpoint Security on the SBS.
| > | Can someone please answer with a workaround so that we can run
Endpoint
| > on
| > | the SBS.
| > | Thank you
| > | Tom
| > |
| > | "Terence Liu [MSFT]" wrote:
| > |
| > | > Hello Lee,
| > | >
| > | > Thank you for your email. I'm sorry for the delay response due to
the
| > | > weekend.
| > | >
| > | > Since you install some 3rd-party software (Symantec Endpoint) on
SBS,
| > the
| > | > clean boot will make thing more clearly. Therefore, I suggest you
try
| > to do
| > | > clean boot on SBS to see if it help:
| > | >
| > | > Note: This is a known issue about Symantec Antivirus. Therefore, I
| > suggest
| > | > you uninstall any Symantec from SBS.
| > | >
| > | > To clean boot the problematic computer, please use the steps below:
| > | > a. Click Start, click Run, and then in the Open box, type
"MSCONFIG"
| > | > (without the quotation marks). Click OK.
| > | >
| > | > b. In the System Configuration Utility (MSConfig) window, click to
| > select
| > | > the Selective Startup button.
| > | >
| > | > c. Click to clear the check mark from the "Load startup items"
below
| > | > Selective Startup.
| > | >
| > | > d. Click the Services tab, click to check the "Hide All Microsoft
| > Services"
| > | > box, and remove all the check marks from the remained Non-Microsoft
| > | > Services. Please note that the Exchange services could be marked as
| > | > non-Microsoft. Please do not disable those services.
| > | >
| > | > e. Click OK to close the MSConfig window. Click Yes when you are
asked
| > to
| > | > restart your computer in order to enable the changes.
| > | >
| > | > f. After restarting, please check whether this issue will reoccur.
| > | >
| > | > g. If there are no more problems, please use the above steps to
enable
| > | > services and startup items one by one in order to figure out the
root
| > cause
| > | > of this issue.
| > | >
| > | > If the clean boot cannot resolve this issue, please go to the
following
| > | > steps:
| > | >
| > | > After analyze your system event log (from MPS report), I find the
| > following
| > | > errors:
| > | > ===============
| > | > Event Type: Error
| > | > Event Source: RemoteAccess
| > | > Event Category: None
| > | > Event ID: 20151
| > | > Date: 1/21/2008
| > | > Time: 5:02:27 AM
| > | > User: N/A
| > | > Computer: FSSERVER
| > | > Description:
| > | > The Control Protocol EAP in the Point to Point Protocol module
| > | > C:\WINDOWS\System32\rasppp.dll returned an error while
initializing.
| > The
| > | > specified module could not be found.
| > | > ================
| > | > Event Type: Error
| > | > Event Source: RemoteAccess
| > | > Event Category: None
| > | > Event ID: 20070
| > | > Date: 1/21/2008
| > | > Time: 5:02:27 AM
| > | > User: N/A
| > | > Computer: FSSERVER
| > | > Description:
| > | > Point to Point Protocol engine was unable to load the
| > | > c:\system32\rastls.dll module. The specified module could not be
found.
| > | > =================
| > | >
| > | > From the error logs, I suppose the RRAS is corrupted you unable to
| > start
| > | > the RRAS service (Routing and Remote Access) on SBS. If the RRAS
stop,
| > the
| > | > Remote Access Wizard will fail. I suggest you perform the following
| > steps
| > | > to repair RRAS on SBS.
| > | >
| > | > 1. Register following files on SBS:
| > | >
| > | > Start ->Run and type
| > | > Regsvr32 msjet40.dll
| > | > Regsvr32 msjetoledb40.dll
| > | > Regsvr32 msjtes40.dll
| > | >
| > | > 2. Rebuild ias.mdb and dnary.mdb, Register "oledb32r.dll" and
| > | > "vbscript.dll" on SBS thru the following KB
| > | >
| > | > You cannot start the Routing and Remote Access service on a Windows
| > 2000
| > | > Server-based computer or on a Windows Server 2003-based computer
| > | > http://support.microsoft.com/?id=840686
| > | >
| > | > 3. The 3rd-party software may corrupted the following register keys:
| > | >
| > | >
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
| > | >
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
| > | >
| > | > ConfigUiPath
| > | > IdentityPath
| > | > InteractiveUIPath
| > | > Path
| > | >
| > | > Please ensure the following keys are set to the following default
| > settings:
| > | >
| > | >
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\13]
| > | >
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RasMan\PPP\EAP\25]
| > | >
| > | > ConfigUiPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
| > | > IdentityPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
| > | > InteractiveUIPath REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
| > | > Path REG_EXPAND_SZ %SystemRoot%\System32\rastls.dll
| > | >
| > | > Then, reboot the SBS.
| > | >
| > | > I hope these steps will give you some help.
| > | >
| > | > Thanks and have a nice day!
| > | >
| > | > Best regards,
| > | >
| > | > Terence Liu(MSFT)
| > | >
| > | > Microsoft CSS Online Newsgroup Support
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > | >
| > | > =====================================================
| > | > This newsgroup only focuses on SBS technical issues. If you have
issues
| > | > regarding other Microsoft products, you'd better post in the
| > corresponding
| > | > newsgroups so that they can be resolved in an efficient and timely
| > manner.
| > | > You can locate the newsgroup here:
| > | > http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
| > | >
| > | > When opening a new thread via the web interface, we recommend you
check
| > the
| > | > "Notify me of replies" box to receive e-mail notifications when
there
| > are
| > | > any updates in your thread. When responding to posts via your
| > newsreader,
| > | > please "Reply to Group" so that others may learn and benefit from
your
| > | > issue.
| > | >
| > | > Microsoft engineers can only focus on one issue per thread.
Although we
| > | > provide other information for your reference, we recommend you post
| > | > different incidents in different threads to keep the thread clean.
In
| > doing
| > | > so, it will ensure your issues are resolved in a timely manner.
| > | >
| > | > For urgent issues, you may want to contact Microsoft CSS directly.
| > Please
| > | > check http://support.microsoft.com for regional support phone
numbers.
| > | >
| > | > Any input or comments in this thread are highly appreciated.
| > | > =====================================================
| > | >
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | > --------------------
| > | > | Newsgroups: microsoft.public.windows.server.sbs
| > | > | From: v-terliu(a)online.microsoft.com (Terence Liu [MSFT])
| > | > | Organization: Microsoft
| > | > | Date: Tue, 22 Jan 2008 09:29:05 GMT
| > | > | Subject: Re: Remote Access not working ERROR 8007007e
| > | > | X-Tomcat-NG: microsoft.public.windows.server.sbs
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain
| > | > | Content-Transfer-Encoding: 7bit
| > | > |
| > | > | Email from cusotmer:
| > | > | =======================
| > | > |
| > | > | Terence,
| > | > |
| > | > | Thanks for the response on my Remote Access problems. I did the
| > | > | troubleshooting steps but still have the same problems.
| > | > |
| > | > | I still cannot start remote access. When trying to start from the
To
| > Do
| > | > | List on the Server Management Console, it allows me to put my
FQDN in
| > and
| > | > | the wizard doesn't complete. It has the following error:
| > | > | "An error occured while configuring remorte access for the
Routing
| > and
| > | > | Remote access service. For details see rraslog.txt, then rerun
the
| > Remote
| > | > | Access wizard again. I've attached the RRASlog file, the icwlog
file,
| > and
| > | > | the MPSRPT_Network report.
| > | > |
| > | > |
| > | > | I'm not sure but I installed the new Symantec Endpoint product
and
| > set
| > | > this
| > | > | PC as the manager and client. I have since manually deleted the
| > client do
| > | > | to network slowdowns associated with this. I did not try remote
|

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