Supposed to have two product keys?
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From: Dominic Payer on 3 Jul 2010 10:35 You should have only one product key. You may only have either the 32 or 64-bit installed at any time, but may switch between them as often as you like. If the key does not work for the 64-bit DVD, install without entering a key, which gives you a 30-day trial, and use telephone activation. On 03/07/2010 14:08, David Sharp wrote: > Thanks for the quick reply. My understanding is that at retail you > simply buy "Windows 7 Home Premium" and it comes with the two DVDs, one > for 64 bit and one for 32 bit. I might understand that once you have > made your choice you're stuck, but where you have entered a product key > you have not yet even established internet connectivity. > > I believe what you are saying is that I should have two product keys. > I've fired off an email to Microsoft and will hopefully get this resolved. > > "Drew" <Aylen1957(a)invalid.nospam.net> wrote in message > news:i0nfm7$4rf$1(a)news.eternal-september.org... >> Unless you purchased 2 licenses specifically then you would have only >> one. 1 license for the 32bit or 1 license for the 64bit. You cannot >> install both with the same license. Now if I misunderstood and you are >> simply getting a error than a quick call to Microsoft will clear up >> and activate your copy. >> >> "David Sharp" <daveNOSPAMmsharp(a)gmail.com> wrote in message >> news:4F7BDC1F-C4AD-435A-B20F-B38FA742A58E(a)microsoft.com... >>> Hi all, >>> >>> I've been happily using my copy of Windows 7 (boxed retail) for a >>> while now. I decided to reinstall I thought I'd make the jump to >>> 64bit using the copy that came in the box. However, when it came to >>> typing in the product key, it said that the key was invalid! I >>> tripple checked it but to no avail. I ended up installing the 32bit >>> again. >>> >>> My question is, should the same product key work with both DVDs? Or >>> should I have a 2nd license key which I never got? >>> >>> Many Thanks, >>> >>> Dave >>
From: David Sharp on 3 Jul 2010 10:58 Hi James, I was replacing the hard disk in my laptop with a new one so it was a full install. Dave "James" <james(a)nowhere.com> wrote in message news:50iu26lfl2vsg0nggp7445qu4l8jf5htkr(a)4ax.com... > On Sat, 3 Jul 2010 13:45:22 +0100, "David Sharp" > <daveNOSPAMmsharp(a)gmail.com> wrote: > >>Hi all, >> >>I've been happily using my copy of Windows 7 (boxed retail) for a while >>now. >>I decided to reinstall I thought I'd make the jump to 64bit using the copy >>that came in the box. However, when it came to typing in the product key, >>it >>said that the key was invalid! I tripple checked it but to no avail. I >>ended >>up installing the 32bit again. >> >>My question is, should the same product key work with both DVDs? Or should >>I >>have a 2nd license key which I never got? >> >>Many Thanks, >> >>Dave > > Don't know if it makes any difference but was your 64-bit install a > clean install or did you just install over the original 32 bit files? > And the same question for the 32-bit to 32-bit.
From: Jerry on 3 Jul 2010 15:35 One key and I used it to install the 32-bit and 64-bit versions in separate partitions - been that way for months and no problems have popped up. "David Sharp" <daveNOSPAMmsharp(a)gmail.com> wrote in message news:4F7BDC1F-C4AD-435A-B20F-B38FA742A58E(a)microsoft.com... > Hi all, > > I've been happily using my copy of Windows 7 (boxed retail) for a while > now. I decided to reinstall I thought I'd make the jump to 64bit using the > copy that came in the box. However, when it came to typing in the product > key, it said that the key was invalid! I tripple checked it but to no > avail. I ended up installing the 32bit again. > > My question is, should the same product key work with both DVDs? Or should > I have a 2nd license key which I never got? > > Many Thanks, > > Dave
From: Bobby Johnson on 3 Jul 2010 15:45 And if you read your End User License Agreement (EULA) is specifically states there can be one, and only one, installation with a single key. 2. INSTALLATION AND USE RIGHTS. a. One Copy per Computer. You may install one copy of the software on one computer. That computer is the �licensed computer.� b. Licensed Computer. You may use the software on up to two processors on the licensed computer at one time. Unless otherwise provided in these license terms, you may not use the software on any other computer. c. Number of Users. Unless otherwise provided in these license terms, only one user may use the software at a time. d. Alternative Versions. The software may include more than one version, such as 32-bit and 64-bit. You may install and use only one version at one time. On 2010-07-03 15:35, Jerry wrote: > One key and I used it to install the 32-bit and 64-bit versions in separate > partitions - been that way for months and no problems have popped up. > > "David Sharp"<daveNOSPAMmsharp(a)gmail.com> wrote in message > news:4F7BDC1F-C4AD-435A-B20F-B38FA742A58E(a)microsoft.com... >> Hi all, >> >> I've been happily using my copy of Windows 7 (boxed retail) for a while >> now. I decided to reinstall I thought I'd make the jump to 64bit using the >> copy that came in the box. However, when it came to typing in the product >> key, it said that the key was invalid! I tripple checked it but to no >> avail. I ended up installing the 32bit again. >> >> My question is, should the same product key work with both DVDs? Or should >> I have a 2nd license key which I never got? >> >> Many Thanks, >> >> Dave > >
From: Shenan Stanley on 3 Jul 2010 19:50
David Sharp wrote: > I've been happily using my copy of Windows 7 (boxed retail) for a > while now. I decided to reinstall I thought I'd make the jump to > 64bit using the copy that came in the box. However, when it came to > typing in the product key, it said that the key was invalid! I > tripple checked it but to no avail. I ended up installing the 32bit > again. > My question is, should the same product key work with both DVDs? Or > should I have a 2nd license key which I never got? Neither. The product key was for you to utilize to install either the 32-bit or 64-bit version of the OS. One product key for one product. You can uninstall/remove the 32-bit install and install the 64-bit version on that machine - if I recall correctly. You are welcome to purchase another license/copy of Windows 7. ;-) -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |