Supposed to have two product keys?
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From: David Sharp on 3 Jul 2010 08:45 Hi all, I've been happily using my copy of Windows 7 (boxed retail) for a while now. I decided to reinstall I thought I'd make the jump to 64bit using the copy that came in the box. However, when it came to typing in the product key, it said that the key was invalid! I tripple checked it but to no avail. I ended up installing the 32bit again. My question is, should the same product key work with both DVDs? Or should I have a 2nd license key which I never got? Many Thanks, Dave
From: Drew on 3 Jul 2010 09:58 Unless you purchased 2 licenses specifically then you would have only one. 1 license for the 32bit or 1 license for the 64bit. You cannot install both with the same license. Now if I misunderstood and you are simply getting a error than a quick call to Microsoft will clear up and activate your copy. "David Sharp" <daveNOSPAMmsharp(a)gmail.com> wrote in message news:4F7BDC1F-C4AD-435A-B20F-B38FA742A58E(a)microsoft.com... > Hi all, > > I've been happily using my copy of Windows 7 (boxed retail) for a while > now. I decided to reinstall I thought I'd make the jump to 64bit using the > copy that came in the box. However, when it came to typing in the product > key, it said that the key was invalid! I tripple checked it but to no > avail. I ended up installing the 32bit again. > > My question is, should the same product key work with both DVDs? Or should > I have a 2nd license key which I never got? > > Many Thanks, > > Dave
From: David Sharp on 3 Jul 2010 09:08 Thanks for the quick reply. My understanding is that at retail you simply buy "Windows 7 Home Premium" and it comes with the two DVDs, one for 64 bit and one for 32 bit. I might understand that once you have made your choice you're stuck, but where you have entered a product key you have not yet even established internet connectivity. I believe what you are saying is that I should have two product keys. I've fired off an email to Microsoft and will hopefully get this resolved. "Drew" <Aylen1957(a)invalid.nospam.net> wrote in message news:i0nfm7$4rf$1(a)news.eternal-september.org... > Unless you purchased 2 licenses specifically then you would have only one. > 1 license for the 32bit or 1 license for the 64bit. You cannot install > both with the same license. Now if I misunderstood and you are simply > getting a error than a quick call to Microsoft will clear up and activate > your copy. > > "David Sharp" <daveNOSPAMmsharp(a)gmail.com> wrote in message > news:4F7BDC1F-C4AD-435A-B20F-B38FA742A58E(a)microsoft.com... >> Hi all, >> >> I've been happily using my copy of Windows 7 (boxed retail) for a while >> now. I decided to reinstall I thought I'd make the jump to 64bit using >> the copy that came in the box. However, when it came to typing in the >> product key, it said that the key was invalid! I tripple checked it but >> to no avail. I ended up installing the 32bit again. >> >> My question is, should the same product key work with both DVDs? Or >> should I have a 2nd license key which I never got? >> >> Many Thanks, >> >> Dave >
From: Maratonmannen on 3 Jul 2010 10:24 I have the same copy (boxed retail) and it is one key in the box, and it works with both 32- and 64-bit. But only one at a time. -- XP x64 SP2 - Vista x64 SP2 - Windows 7 Ultimate x64 in tripleboot "David Sharp" wrote: > Hi all, > > I've been happily using my copy of Windows 7 (boxed retail) for a while now. > I decided to reinstall I thought I'd make the jump to 64bit using the copy > that came in the box. However, when it came to typing in the product key, it > said that the key was invalid! I tripple checked it but to no avail. I ended > up installing the 32bit again. > > My question is, should the same product key work with both DVDs? Or should I > have a 2nd license key which I never got? > > Many Thanks, > > Dave >
From: James on 3 Jul 2010 10:25
On Sat, 3 Jul 2010 13:45:22 +0100, "David Sharp" <daveNOSPAMmsharp(a)gmail.com> wrote: >Hi all, > >I've been happily using my copy of Windows 7 (boxed retail) for a while now. >I decided to reinstall I thought I'd make the jump to 64bit using the copy >that came in the box. However, when it came to typing in the product key, it >said that the key was invalid! I tripple checked it but to no avail. I ended >up installing the 32bit again. > >My question is, should the same product key work with both DVDs? Or should I >have a 2nd license key which I never got? > >Many Thanks, > >Dave Don't know if it makes any difference but was your 64-bit install a clean install or did you just install over the original 32 bit files? And the same question for the 32-bit to 32-bit. |