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From: John Hasler on 10 Jul 2010 13:12 Rahul writes: > I'm skeptical about these service contracts. I have used that for > several years and still the best help I've gotten is often on lists > like this one. People overestimate the utility of a paid service > contract. They make sense when you have a very high availability requirement but your operation is not large enough to justify having all the necessary expertise in-house[1]. With such a contract there is an expert who you can call at 2AM on Christmas day and expect that he will start work on your problem immediately and not stop until it is solved. Of course, this assumes a top-dollar 7/24/365 contract. I agree that the "We'll assign a trouble ticket" sort get you nothing you can't get here for free. [1] Another reason is confidentiallity: you may not be permitted to tell anyone not bound by an NDA enough about your problem to help you. -- John Hasler jhasler(a)newsguy.com Dancing Horse Hill Elmwood, WI USA
From: Ignoramus7096 on 10 Jul 2010 14:09 On 2010-07-10, mjt <myswtestYOURSHOES(a)gmail.com> wrote: > On Sat, 10 Jul 2010 15:24:43 +0000 (UTC) > Rahul <nospam(a)invalid.invalid> wrote: > >> > So, maybe the sysadmin at your organization should >> > be handling the sysadmin work? >> > >> >> That sounds circular. Is there "sys-admin" school? Or a certificate? >> Even if there was such a thing I doubt I'd give it much credibility. > > You're unaware of sysadmin certifications? Interesting. > We do not have a full time linux sysadmin. Hiring one would be an unnecessary expense, as things go, as we do not really need a full time guy. Most likely, having a full time guy would create more problems than it would solve, trying to justify a full time job instead of automating. i
From: Rahul on 10 Jul 2010 16:59 mjt <myswtestYOURSHOES(a)gmail.com> wrote in news:20100710114742.6fbc20fa(a)stimpy.site: > You're unaware of sysadmin certifications? Interesting. > But is every good sysadmin you know certified? Conversely, how much do you trust these certifications? In my view, system administration is still very much of an art and some of the best sys-admins that I know have no real certificate or degree to speak of. One of the key points I've noticed is the wide diversity of backgrounds and education that sys-admins come from. It is really hard to predict what sort of training will make a good sys-admin. -- Rahul
From: Ignoramus7096 on 10 Jul 2010 17:25 On 2010-07-10, Rahul <nospam(a)nospam.invalid> wrote: > mjt <myswtestYOURSHOES(a)gmail.com> wrote in > news:20100710114742.6fbc20fa(a)stimpy.site: > >> You're unaware of sysadmin certifications? Interesting. >> > > But is every good sysadmin you know certified? Conversely, how much do you > trust these certifications? In my view, system administration is still very > much of an art and some of the best sys-admins that I know have no real > certificate or degree to speak of. > > One of the key points I've noticed is the wide diversity of backgrounds and > education that sys-admins come from. It is really hard to predict what sort > of training will make a good sys-admin. > If I was to hire a sysadmin, I would be interested to know what his or her certifications are, but regardless of that, I would only trust my own evaluation of how much this person knows. I had a bunch of people whom I interviewed for a programmer position who claimed "Linux experience". My first question would be "describe what you know about Linux file permissions and how you can change permissions in Linux". Most people could not answer this question. i
From: mjt on 10 Jul 2010 18:00
On Sat, 10 Jul 2010 15:30:22 +0000 (UTC) Rahul <nospam(a)invalid.invalid> wrote: > I'm skeptical about these service contracts. I have used that for > several years and still the best help I've gotten is often on lists > like this one. People overestimate the utility of a paid service > contract. The number of smart people reading a list like this is way > more than what Red Hat could ever think of employing. > > Only plus point is the ability to have a guy to vent at over the > phone when things go wrong. The blame-game often works better too. Let's say your dept just bought a z10 EC E56 ... you better consider working the service contract angle in there. And if you've ever worked with a box like this, you'd understand the importance/relevance of a contract. -- Mencken and Nathan's Ninth Law of The Average American: The quality of a champagne is judged by the amount of noise the cork makes when it is popped. <<< Remove YOURSHOES to email me >>> |