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From: JohnB on 16 May 2010 08:13
I am using Thunderbird 2.0.0.24 in OS10.5.8 on VirginMedia cable to
access my ntlworld.com email. Recently I got a couple of insurance
quotes and documents from an insurance company. They sent them in
HTML. If I access my mail on the virginmedia webmail or via mail2web
then they are both there and readable. However, they have not appeared
in the T'bird inbox.

So does T'bird have some filter that blocks HTML eMail coming through ?
If so can I turn it off ?

Or is there another likely cause for this ?

Thanks for any input

--
JohnB
From: Duncan Kennedy on 16 May 2010 16:25
JohnB <john.brennand(a)ntlworld.com> wrote:

> I am using Thunderbird 2.0.0.24 in OS10.5.8 on VirginMedia cable to
> access my ntlworld.com email. Recently I got a couple of insurance
> quotes and documents from an insurance company. They sent them in
> HTML. If I access my mail on the virginmedia webmail or via mail2web
> then they are both there and readable. However, they have not appeared
> in the T'bird inbox.
>
> So does T'bird have some filter that blocks HTML eMail coming through ?
> If so can I turn it off ?
>
> Or is there another likely cause for this ?
>
I'm on TB 3.0.2 and don't have that problem though I set it to default
to ASCII - I get HTML mail. Sometimes mails from suppliers containg
graphics from a central server - these are blocked with spacers and a
message offering to download them - that works.

Sorry I can't help with V2 but have a look in Tools> Account Settings.

--
duncank
From: JohnB on 16 May 2010 18:24
On 16/05/2010 21:25, Duncan Kennedy wrote:
> JohnB<john.brennand(a)ntlworld.com> wrote:
>
>> I am using Thunderbird 2.0.0.24 in OS10.5.8 on VirginMedia cable to
>> access my ntlworld.com email. Recently I got a couple of insurance
>> quotes and documents from an insurance company. They sent them in
>> HTML. If I access my mail on the virginmedia webmail or via mail2web
>> then they are both there and readable. However, they have not appeared
>> in the T'bird inbox.
>>
>> So does T'bird have some filter that blocks HTML eMail coming through ?
>> If so can I turn it off ?
>>
>> Or is there another likely cause for this ?
>>
> I'm on TB 3.0.2 and don't have that problem though I set it to default
> to ASCII - I get HTML mail. Sometimes mails from suppliers containg
> graphics from a central server - these are blocked with spacers and a
> message offering to download them - that works.
>
> Sorry I can't help with V2 but have a look in Tools> Account Settings.
>
Thanks Duncan - I'll update to V3 and see if that sorts it

--
JohnB
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