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Next: Microsoft SP2 Installation problem
From: barrowhill on 27 Sep 2006 16:48
Matt,

I don't have a problem running windows update. This runs fine and tells me
if I have any updates to install. The problem is with the install (not
download). See my reply to MowGreen. Ca get updates to install but not via
(auto) update site.

"Matt" wrote:

> I rebooted my server and the windows update began running fine.
>
> "Matt" wrote:
>
> > Windows Server 2003 SP1
> >
> > [KB925486.log]
> > 0.796:
> > ================================================================================
> > 0.796: 2006/09/27 09:46:56.933 (local)
> > 0.796: e:\063bb984092fa9eb7087114c94054b\update\update.exe (version 6.2.29.0)
> > 0.796: Hotfix started with following command line:
> > 0.812: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
> > Less Than 7.0.0.0
> > 0.812: Condition succeeded for section Test.IE7InstallBlock.Section in Line
> > 1 of PreRequisite
> > 1.343: InstallInfCatalogFile: Installing
> > e:\063bb984092fa9eb7087114c94054b\update\KB925486.cat as _000000_.cat...
> > 1.343: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> > c:\windows\_000000_.cat
> > 1.375: InstallCatalogFile: InstallCatalog failed for
> > c:\windows\_000000_.cat; error=0xfffffc0d.
> > 1.375: InstallInfCatalogFile: Installation failed; error=0x00000002.
> > 1.375: IsInfFileTrusted: ValidateSingleFileSignature Failed:
> > STR_FAILED_INF_INTEGRITY
> > 1.375: KB925486 Setup encountered an error: Setup could not verify the
> > integrity of the file Update.inf. Make sure the Cryptographic service is
> > running on this computer.
> > 1.390: DeleteCatalogFile _000000_.cat failed with ERROR -1011
> > 1.390: CleanupTrustedInfFile: GetFileAttributes for
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
> > failed: 0x2
> > 1.390: Setup could not verify the integrity of the file Update.inf. Make
> > sure the Cryptographic service is running on this computer.
> > 36.296: Message displayed to the user: Setup could not verify the integrity
> > of the file Update.inf. Make sure the Cryptographic service is running on
> > this computer.
> > 36.296: User Input: OK
> > 36.296: Update.exe extended error code = 0xf0da
> > 36.296: Update.exe return code was masked to 0x643 for MSI custom action
> > compliance.
> > 0.625:
> > ================================================================================
> > 0.625: 2006/09/27 09:47:57.025 (local)
> > 0.625: e:\a322695bb275aef45fc4e53a\update\update.exe (version 6.2.29.0)
> > 0.625: Hotfix started with following command line:
> > 0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
> > Less Than 7.0.0.0
> > 0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line
> > 1 of PreRequisite
> > 1.016: InstallInfCatalogFile: Installing
> > e:\a322695bb275aef45fc4e53a\update\KB925486.cat as _000000_.cat...
> > 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> > c:\windows\_000000_.cat
> > 1.063: InstallCatalogFile: InstallCatalog failed for
> > c:\windows\_000000_.cat; error=0xfffffc0d.
> > 1.063: InstallInfCatalogFile: Installation failed; error=0x00000002.
> > 1.063: IsInfFileTrusted: ValidateSingleFileSignature Failed:
> > STR_FAILED_INF_INTEGRITY
> > 1.063: KB925486 Setup encountered an error: Setup could not verify the
> > integrity of the file Update.inf. Make sure the Cryptographic service is
> > running on this computer.
> > 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011
> > 1.078: CleanupTrustedInfFile: GetFileAttributes for
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
> > failed: 0x2
> > 1.078: Setup could not verify the integrity of the file Update.inf. Make
> > sure the Cryptographic service is running on this computer.
> > 2.906: Message displayed to the user: Setup could not verify the integrity
> > of the file Update.inf. Make sure the Cryptographic service is running on
> > this computer.
> > 2.906: User Input: OK
> > 2.906: Update.exe extended error code = 0xf0da
> > 2.906: Update.exe return code was masked to 0x643 for MSI custom action
> > compliance.
> > 0.625:
> > ================================================================================
> > 0.625: 2006/09/27 09:56:37.121 (local)
> > 0.625: e:\299ba9149ffe9a22fbc3\update\update.exe (version 6.2.29.0)
> > 0.625: Hotfix started with following command line:
> > 0.640: FileVersion of C:\Program Files\internet explorer\iexplore.exe is
> > Less Than 7.0.0.0
> > 0.640: Condition succeeded for section Test.IE7InstallBlock.Section in Line
> > 1 of PreRequisite
> > 1.015: InstallInfCatalogFile: Installing
> > e:\299ba9149ffe9a22fbc3\update\KB925486.cat as _000000_.cat...
> > 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file
> > c:\windows\_000000_.cat
> > 1.062: InstallCatalogFile: InstallCatalog failed for
> > c:\windows\_000000_.cat; error=0xfffffc0d.
> > 1.062: InstallInfCatalogFile: Installation failed; error=0x00000002.
> > 1.062: IsInfFileTrusted: ValidateSingleFileSignature Failed:
> > STR_FAILED_INF_INTEGRITY
> > 1.062: KB925486 Setup encountered an error: Setup could not verify the
> > integrity of the file Update.inf. Make sure the Cryptographic service is
> > running on this computer.
> > 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011
> > 1.078: CleanupTrustedInfFile: GetFileAttributes for
> > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat
> > failed: 0x2
> > 1.078: Setup could not verify the integrity of the file Update.inf. Make
> > sure the Cryptographic service is running on this computer.
> > 4.203: Message displayed to the user: Setup could not verify the integrity
> > of the file Update.inf. Make sure the Cryptographic service is running on
> > this computer.
> > 4.203: User Input: OK
> > 4.203: Update.exe extended error code = 0xf0da
> > 4.203: Update.exe return code was masked to 0x643 for MSI custom action
> > compliance.
> > 0.625:
> > ================================================================================
> > 0.625: 2006/09/27 10:00:58.755 (local)
> > 0.625: e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\update.exe (version
> > 6.2.29.0)
> > 0.625: Hotfix started with following command line:
> > 0.625: FileVersion of C:\Program Files\
From: MowGreen [MVP] on 27 Sep 2006 22:18
Install issues with Automatic Updates *usually* result from corrupted
data in the Software Distribution folders. That or lack of disk space,
corruption of the download, etc.
Since the system didn't experience file corruption, then suggest you
empty out these 2 folders of all contents and then wait until the second
Tuesday of October to see if that resolved the issue -

WINDOWS\Software Distribution\Downloads

WINDOWS\Software Distribution\EventCache

You may need to show hidden files, folders, and system files to view
those folders :
http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp

Delete the content of those 2 folders. If that doesn't resolve the issue
than you will have to stop the Automatic Updates service and then delete
the contents of

WINDOWS\Software Distribution\DataStore

Restart the service when you've done that.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============
barrowhill wrote:

> MowGreen,
>
> Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download
> site and installed no problem. Went to control panel\Add remove and via
> "change" button associated with windows defender, downloaded and installed
> latest definition (KB915597)
>
> Re-run of windows update now shows no critical/high priority updates.
>
> From this I conclude that I don't have a problem with my PC per se. Problem
> thus lies with the (auto) update process and/or associated files on PC ???
>
>
> "MowGreen [MVP]" wrote:
>
>
>>You fail to mention if the OS is XP SP1 or SP2.
>>Go here for KB925486 and click the appropriate link for the SP that is
>>installed :
>>http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx
>>
>>Save it, do not run it from it's location. Close IE.
>>Install it.
>>If it fails to install there will be a KB925486.log located in the
>>WINDOWS directory (folder). Open that log and copy&paste it into your
>>reply, please.
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>barrowhill wrote:
>>
>>
>>>I can download but not install any criticals/high priority updates via
>>>windows update site. I get the following reported message...
>>>
>>>Problem: A problem on your computer is preventing updates from being
>>>downloaded or installed
>>>Solution: To fix the problem, try installing the updates again. If that
>>>doesn't work, use the Troubleshooter to try solve the problem.
>>>
>>>I tried install again but same result and the troubleshooter, if that what
>>>it is meant to be, is of no use.
>>>
>>>The (current) updates in question are:
>>>
>>>KB925486 : Security Update for Windows XP and
>>>KB915597 : Definition Update for Windows Defender (Beta)
>>>
>>>Appreciate any help in resolving
>>>
>>>
>>
From: barrowhill on 28 Sep 2006 16:21
MowGreen

Thanks for your reply....

I've printed instructions for future reference and to perform as suggested.
I'l post back under the title "Unable to install ANY updates (contd)" to
advise if all now OK or otherwise.

"MowGreen [MVP]" wrote:

> Install issues with Automatic Updates *usually* result from corrupted
> data in the Software Distribution folders. That or lack of disk space,
> corruption of the download, etc.
> Since the system didn't experience file corruption, then suggest you
> empty out these 2 folders of all contents and then wait until the second
> Tuesday of October to see if that resolved the issue -
>
> WINDOWS\Software Distribution\Downloads
>
> WINDOWS\Software Distribution\EventCache
>
> You may need to show hidden files, folders, and system files to view
> those folders :
> http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>
> Delete the content of those 2 folders. If that doesn't resolve the issue
> than you will have to stop the Automatic Updates service and then delete
> the contents of
>
> WINDOWS\Software Distribution\DataStore
>
> Restart the service when you've done that.
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
> barrowhill wrote:
>
> > MowGreen,
> >
> > Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download
> > site and installed no problem. Went to control panel\Add remove and via
> > "change" button associated with windows defender, downloaded and installed
> > latest definition (KB915597)
> >
> > Re-run of windows update now shows no critical/high priority updates.
> >
> > From this I conclude that I don't have a problem with my PC per se. Problem
> > thus lies with the (auto) update process and/or associated files on PC ???
> >
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>You fail to mention if the OS is XP SP1 or SP2.
> >>Go here for KB925486 and click the appropriate link for the SP that is
> >>installed :
> >>http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx
> >>
> >>Save it, do not run it from it's location. Close IE.
> >>Install it.
> >>If it fails to install there will be a KB925486.log located in the
> >>WINDOWS directory (folder). Open that log and copy&paste it into your
> >>reply, please.
> >>
> >>MowGreen [MVP 2003-2006]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>barrowhill wrote:
> >>
> >>
> >>>I can download but not install any criticals/high priority updates via
> >>>windows update site. I get the following reported message...
> >>>
> >>>Problem: A problem on your computer is preventing updates from being
> >>>downloaded or installed
> >>>Solution: To fix the problem, try installing the updates again. If that
> >>>doesn't work, use the Troubleshooter to try solve the problem.
> >>>
> >>>I tried install again but same result and the troubleshooter, if that what
> >>>it is meant to be, is of no use.
> >>>
> >>>The (current) updates in question are:
> >>>
> >>>KB925486 : Security Update for Windows XP and
> >>>KB915597 : Definition Update for Windows Defender (Beta)
> >>>
> >>>Appreciate any help in resolving
> >>>
> >>>
> >>
>
From: MowGreen [MVP] on 28 Sep 2006 17:50
You're mowst welcome. Will keep these old eyes peeled come the second
Tuesday of October. ;)
If I somehow miss your post here, post the issue to AumHa -

Windows 5.x (2000, XP & 2003)
http://aumha.net/viewforum.php?f=6

Someone will ping me or they will assist you.


MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============



barrowhill wrote:

> MowGreen
>
> Thanks for your reply....
>
> I've printed instructions for future reference and to perform as suggested.
> I'l post back under the title "Unable to install ANY updates (contd)" to
> advise if all now OK or otherwise.
>
> "MowGreen [MVP]" wrote:
>
>
>>Install issues with Automatic Updates *usually* result from corrupted
>>data in the Software Distribution folders. That or lack of disk space,
>>corruption of the download, etc.
>>Since the system didn't experience file corruption, then suggest you
>>empty out these 2 folders of all contents and then wait until the second
>>Tuesday of October to see if that resolved the issue -
>>
>>WINDOWS\Software Distribution\Downloads
>>
>>WINDOWS\Software Distribution\EventCache
>>
>>You may need to show hidden files, folders, and system files to view
>>those folders :
>>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
>>
>>Delete the content of those 2 folders. If that doesn't resolve the issue
>>than you will have to stop the Automatic Updates service and then delete
>>the contents of
>>
>>WINDOWS\Software Distribution\DataStore
>>
>>Restart the service when you've done that.
>>
>>
>>MowGreen [MVP 2003-2006]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>barrowhill wrote:
>>
>>
>>>MowGreen,
>>>
>>>Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download
>>>site and installed no problem. Went to control panel\Add remove and via
>>>"change" button associated with windows defender, downloaded and installed
>>>latest definition (KB915597)
>>>
>>>Re-run of windows update now shows no critical/high priority updates.
>>>
>>>From this I conclude that I don't have a problem with my PC per se. Problem
>>>thus lies with the (auto) update process and/or associated files on PC ???
>>>
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>You fail to mention if the OS is XP SP1 or SP2.
>>>>Go here for KB925486 and click the appropriate link for the SP that is
>>>>installed :
>>>>http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx
>>>>
>>>>Save it, do not run it from it's location. Close IE.
>>>>Install it.
>>>>If it fails to install there will be a KB925486.log located in the
>>>>WINDOWS directory (folder). Open that log and copy&paste it into your
>>>>reply, please.
>>>>
>>>>MowGreen [MVP 2003-2006]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>barrowhill wrote:
>>>>
>>>>
>>>>
>>>>>I can download but not install any criticals/high priority updates via
>>>>>windows update site. I get the following reported message...
>>>>>
>>>>>Problem: A problem on your computer is preventing updates from being
>>>>>downloaded or installed
>>>>>Solution: To fix the problem, try installing the updates again. If that
>>>>>doesn't work, use the Troubleshooter to try solve the problem.
>>>>>
>>>>>I tried install again but same result and the troubleshooter, if that what
>>>>>it is meant to be, is of no use.
>>>>>
>>>>>The (current) updates in question are:
>>>>>
>>>>>KB925486 : Security Update for Windows XP and
>>>>>KB915597 : Definition Update for Windows Defender (Beta)
>>>>>
>>>>>Appreciate any help in resolving
>>>>>
>>>>>
>>>>
From: barrowhill on 12 Oct 2006 11:40
Refer to my reply to October updates. Problems now overcome.

"MowGreen [MVP]" wrote:

> You're mowst welcome. Will keep these old eyes peeled come the second
> Tuesday of October. ;)
> If I somehow miss your post here, post the issue to AumHa -
>
> Windows 5.x (2000, XP & 2003)
> http://aumha.net/viewforum.php?f=6
>
> Someone will ping me or they will assist you.
>
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> barrowhill wrote:
>
> > MowGreen
> >
> > Thanks for your reply....
> >
> > I've printed instructions for future reference and to perform as suggested.
> > I'l post back under the title "Unable to install ANY updates (contd)" to
> > advise if all now OK or otherwise.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Install issues with Automatic Updates *usually* result from corrupted
> >>data in the Software Distribution folders. That or lack of disk space,
> >>corruption of the download, etc.
> >>Since the system didn't experience file corruption, then suggest you
> >>empty out these 2 folders of all contents and then wait until the second
> >>Tuesday of October to see if that resolved the issue -
> >>
> >>WINDOWS\Software Distribution\Downloads
> >>
> >>WINDOWS\Software Distribution\EventCache
> >>
> >>You may need to show hidden files, folders, and system files to view
> >>those folders :
> >>http://www.bleepingcomputer.com/tutorials/tutorial62.html#winxp
> >>
> >>Delete the content of those 2 folders. If that doesn't resolve the issue
> >>than you will have to stop the Automatic Updates service and then delete
> >>the contents of
> >>
> >>WINDOWS\Software Distribution\DataStore
> >>
> >>Restart the service when you've done that.
> >>
> >>
> >>MowGreen [MVP 2003-2006]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>barrowhill wrote:
> >>
> >>
> >>>MowGreen,
> >>>
> >>>Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download
> >>>site and installed no problem. Went to control panel\Add remove and via
> >>>"change" button associated with windows defender, downloaded and installed
> >>>latest definition (KB915597)
> >>>
> >>>Re-run of windows update now shows no critical/high priority updates.
> >>>
> >>>From this I conclude that I don't have a problem with my PC per se. Problem
> >>>thus lies with the (auto) update process and/or associated files on PC ???
> >>>
> >>>
> >>>"MowGreen [MVP]" wrote:
> >>>
> >>>
> >>>
> >>>>You fail to mention if the OS is XP SP1 or SP2.
> >>>>Go here for KB925486 and click the appropriate link for the SP that is
> >>>>installed :
> >>>>http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx
> >>>>
> >>>>Save it, do not run it from it's location. Close IE.
> >>>>Install it.
> >>>>If it fails to install there will be a KB925486.log located in the
> >>>>WINDOWS directory (folder). Open that log and copy&paste it into your
> >>>>reply, please.
> >>>>
> >>>>MowGreen [MVP 2003-2006]
> >>>>===============
> >>>> *-343-* FDNY
> >>>>Never Forgotten
> >>>>===============
> >>>>
> >>>>
> >>>>barrowhill wrote:
> >>>>
> >>>>
> >>>>
> >>>>>I can download but not install any criticals/high priority updates via
> >>>>>windows update site. I get the following reported message...
> >>>>>
> >>>>>Problem: A problem on your computer is preventing updates from being
> >>>>>downloaded or installed
> >>>>>Solution: To fix the problem, try installing the updates again. If that
> >>>>>doesn't work, use the Troubleshooter to try solve the problem.
> >>>>>
> >>>>>I tried install again but same result and the troubleshooter, if that what
> >>>>>it is meant to be, is of no use.
> >>>>>
> >>>>>The (current) updates in question are:
> >>>>>
> >>>>>KB925486 : Security Update for Windows XP and
> >>>>>KB915597 : Definition Update for Windows Defender (Beta)
> >>>>>
> >>>>>Appreciate any help in resolving
> >>>>>
> >>>>>
> >>>>
>
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