Unable to install ANY updates
in [Windows Update]
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From: barrowhill on 27 Sep 2006 13:44 I can download but not install any criticals/high priority updates via windows update site. I get the following reported message... Problem: A problem on your computer is preventing updates from being downloaded or installed Solution: To fix the problem, try installing the updates again. If that doesn't work, use the Troubleshooter to try solve the problem. I tried install again but same result and the troubleshooter, if that what it is meant to be, is of no use. The (current) updates in question are: KB925486 : Security Update for Windows XP and KB915597 : Definition Update for Windows Defender (Beta) Appreciate any help in resolving
From: MowGreen [MVP] on 27 Sep 2006 14:36 You fail to mention if the OS is XP SP1 or SP2. Go here for KB925486 and click the appropriate link for the SP that is installed : http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx Save it, do not run it from it's location. Close IE. Install it. If it fails to install there will be a KB925486.log located in the WINDOWS directory (folder). Open that log and copy&paste it into your reply, please. MowGreen [MVP 2003-2006] =============== *-343-* FDNY Never Forgotten =============== barrowhill wrote: > I can download but not install any criticals/high priority updates via > windows update site. I get the following reported message... > > Problem: A problem on your computer is preventing updates from being > downloaded or installed > Solution: To fix the problem, try installing the updates again. If that > doesn't work, use the Troubleshooter to try solve the problem. > > I tried install again but same result and the troubleshooter, if that what > it is meant to be, is of no use. > > The (current) updates in question are: > > KB925486 : Security Update for Windows XP and > KB915597 : Definition Update for Windows Defender (Beta) > > Appreciate any help in resolving > >
From: Matt on 27 Sep 2006 14:58 Windows Server 2003 SP1 [KB925486.log] 0.796: ================================================================================ 0.796: 2006/09/27 09:46:56.933 (local) 0.796: e:\063bb984092fa9eb7087114c94054b\update\update.exe (version 6.2.29.0) 0.796: Hotfix started with following command line: 0.812: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0.0 0.812: Condition succeeded for section Test.IE7InstallBlock.Section in Line 1 of PreRequisite 1.343: InstallInfCatalogFile: Installing e:\063bb984092fa9eb7087114c94054b\update\KB925486.cat as _000000_.cat... 1.343: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat 1.375: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d. 1.375: InstallInfCatalogFile: Installation failed; error=0x00000002. 1.375: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY 1.375: KB925486 Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 1.390: DeleteCatalogFile _000000_.cat failed with ERROR -1011 1.390: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat failed: 0x2 1.390: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 36.296: Message displayed to the user: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 36.296: User Input: OK 36.296: Update.exe extended error code = 0xf0da 36.296: Update.exe return code was masked to 0x643 for MSI custom action compliance. 0.625: ================================================================================ 0.625: 2006/09/27 09:47:57.025 (local) 0.625: e:\a322695bb275aef45fc4e53a\update\update.exe (version 6.2.29.0) 0.625: Hotfix started with following command line: 0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0.0 0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line 1 of PreRequisite 1.016: InstallInfCatalogFile: Installing e:\a322695bb275aef45fc4e53a\update\KB925486.cat as _000000_.cat... 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat 1.063: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d. 1.063: InstallInfCatalogFile: Installation failed; error=0x00000002. 1.063: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY 1.063: KB925486 Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011 1.078: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat failed: 0x2 1.078: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 2.906: Message displayed to the user: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 2.906: User Input: OK 2.906: Update.exe extended error code = 0xf0da 2.906: Update.exe return code was masked to 0x643 for MSI custom action compliance. 0.625: ================================================================================ 0.625: 2006/09/27 09:56:37.121 (local) 0.625: e:\299ba9149ffe9a22fbc3\update\update.exe (version 6.2.29.0) 0.625: Hotfix started with following command line: 0.640: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0.0 0.640: Condition succeeded for section Test.IE7InstallBlock.Section in Line 1 of PreRequisite 1.015: InstallInfCatalogFile: Installing e:\299ba9149ffe9a22fbc3\update\KB925486.cat as _000000_.cat... 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat 1.062: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d. 1.062: InstallInfCatalogFile: Installation failed; error=0x00000002. 1.062: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY 1.062: KB925486 Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011 1.078: CleanupTrustedInfFile: GetFileAttributes for C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat failed: 0x2 1.078: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 4.203: Message displayed to the user: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 4.203: User Input: OK 4.203: Update.exe extended error code = 0xf0da 4.203: Update.exe return code was masked to 0x643 for MSI custom action compliance. 0.625: ================================================================================ 0.625: 2006/09/27 10:00:58.755 (local) 0.625: e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\update.exe (version 6.2.29.0) 0.625: Hotfix started with following command line: 0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is Less Than 7.0.0.0 0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line 1 of PreRequisite 1.016: InstallInfCatalogFile: Installing e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\KB925486.cat as _000000_.cat... 1.016: VerifyTargetFileSize: Unable to verify size as Source = NULL for file c:\windows\_000000_.cat 1.047: InstallCatalogFile: InstallCatalog failed for c:\windows\_000000_.cat; error=0xfffffc0d. 1.047: InstallInfCatalogFile: Installation failed; error=0x00000002. 1.047: IsInfFileTrusted: ValidateSingleFileSignature Failed: STR_FAILED_INF_INTEGRITY 1.047: KB925486 Setup encountered an error: Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer. 1.063: De
From: Matt on 27 Sep 2006 16:30 I rebooted my server and the windows update began running fine. "Matt" wrote: > Windows Server 2003 SP1 > > [KB925486.log] > 0.796: > ================================================================================ > 0.796: 2006/09/27 09:46:56.933 (local) > 0.796: e:\063bb984092fa9eb7087114c94054b\update\update.exe (version 6.2.29.0) > 0.796: Hotfix started with following command line: > 0.812: FileVersion of C:\Program Files\internet explorer\iexplore.exe is > Less Than 7.0.0.0 > 0.812: Condition succeeded for section Test.IE7InstallBlock.Section in Line > 1 of PreRequisite > 1.343: InstallInfCatalogFile: Installing > e:\063bb984092fa9eb7087114c94054b\update\KB925486.cat as _000000_.cat... > 1.343: VerifyTargetFileSize: Unable to verify size as Source = NULL for file > c:\windows\_000000_.cat > 1.375: InstallCatalogFile: InstallCatalog failed for > c:\windows\_000000_.cat; error=0xfffffc0d. > 1.375: InstallInfCatalogFile: Installation failed; error=0x00000002. > 1.375: IsInfFileTrusted: ValidateSingleFileSignature Failed: > STR_FAILED_INF_INTEGRITY > 1.375: KB925486 Setup encountered an error: Setup could not verify the > integrity of the file Update.inf. Make sure the Cryptographic service is > running on this computer. > 1.390: DeleteCatalogFile _000000_.cat failed with ERROR -1011 > 1.390: CleanupTrustedInfFile: GetFileAttributes for > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat > failed: 0x2 > 1.390: Setup could not verify the integrity of the file Update.inf. Make > sure the Cryptographic service is running on this computer. > 36.296: Message displayed to the user: Setup could not verify the integrity > of the file Update.inf. Make sure the Cryptographic service is running on > this computer. > 36.296: User Input: OK > 36.296: Update.exe extended error code = 0xf0da > 36.296: Update.exe return code was masked to 0x643 for MSI custom action > compliance. > 0.625: > ================================================================================ > 0.625: 2006/09/27 09:47:57.025 (local) > 0.625: e:\a322695bb275aef45fc4e53a\update\update.exe (version 6.2.29.0) > 0.625: Hotfix started with following command line: > 0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is > Less Than 7.0.0.0 > 0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line > 1 of PreRequisite > 1.016: InstallInfCatalogFile: Installing > e:\a322695bb275aef45fc4e53a\update\KB925486.cat as _000000_.cat... > 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file > c:\windows\_000000_.cat > 1.063: InstallCatalogFile: InstallCatalog failed for > c:\windows\_000000_.cat; error=0xfffffc0d. > 1.063: InstallInfCatalogFile: Installation failed; error=0x00000002. > 1.063: IsInfFileTrusted: ValidateSingleFileSignature Failed: > STR_FAILED_INF_INTEGRITY > 1.063: KB925486 Setup encountered an error: Setup could not verify the > integrity of the file Update.inf. Make sure the Cryptographic service is > running on this computer. > 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011 > 1.078: CleanupTrustedInfFile: GetFileAttributes for > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat > failed: 0x2 > 1.078: Setup could not verify the integrity of the file Update.inf. Make > sure the Cryptographic service is running on this computer. > 2.906: Message displayed to the user: Setup could not verify the integrity > of the file Update.inf. Make sure the Cryptographic service is running on > this computer. > 2.906: User Input: OK > 2.906: Update.exe extended error code = 0xf0da > 2.906: Update.exe return code was masked to 0x643 for MSI custom action > compliance. > 0.625: > ================================================================================ > 0.625: 2006/09/27 09:56:37.121 (local) > 0.625: e:\299ba9149ffe9a22fbc3\update\update.exe (version 6.2.29.0) > 0.625: Hotfix started with following command line: > 0.640: FileVersion of C:\Program Files\internet explorer\iexplore.exe is > Less Than 7.0.0.0 > 0.640: Condition succeeded for section Test.IE7InstallBlock.Section in Line > 1 of PreRequisite > 1.015: InstallInfCatalogFile: Installing > e:\299ba9149ffe9a22fbc3\update\KB925486.cat as _000000_.cat... > 1.031: VerifyTargetFileSize: Unable to verify size as Source = NULL for file > c:\windows\_000000_.cat > 1.062: InstallCatalogFile: InstallCatalog failed for > c:\windows\_000000_.cat; error=0xfffffc0d. > 1.062: InstallInfCatalogFile: Installation failed; error=0x00000002. > 1.062: IsInfFileTrusted: ValidateSingleFileSignature Failed: > STR_FAILED_INF_INTEGRITY > 1.062: KB925486 Setup encountered an error: Setup could not verify the > integrity of the file Update.inf. Make sure the Cryptographic service is > running on this computer. > 1.078: DeleteCatalogFile _000000_.cat failed with ERROR -1011 > 1.078: CleanupTrustedInfFile: GetFileAttributes for > C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem35.cat > failed: 0x2 > 1.078: Setup could not verify the integrity of the file Update.inf. Make > sure the Cryptographic service is running on this computer. > 4.203: Message displayed to the user: Setup could not verify the integrity > of the file Update.inf. Make sure the Cryptographic service is running on > this computer. > 4.203: User Input: OK > 4.203: Update.exe extended error code = 0xf0da > 4.203: Update.exe return code was masked to 0x643 for MSI custom action > compliance. > 0.625: > ================================================================================ > 0.625: 2006/09/27 10:00:58.755 (local) > 0.625: e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\update.exe (version > 6.2.29.0) > 0.625: Hotfix started with following command line: > 0.625: FileVersion of C:\Program Files\internet explorer\iexplore.exe is > Less Than 7.0.0.0 > 0.625: Condition succeeded for section Test.IE7InstallBlock.Section in Line > 1 of PreRequisite > 1.016: InstallInfCatalogFile: Installing > e:\7f4f2b6f6041647dd9ab3d1d5c6237ee\update\KB925486.cat as _000000_.cat... > 1.016: VerifyTargetFileSize: Unable to verify size as Source = NULL for file > c:\windows\_000000_.cat > 1.047: InstallCatalogFile: InstallCatalog failed for > c:\windows\_000000_.cat; error=0xfffffc0d. > 1.047: InstallInf
From: barrowhill on 27 Sep 2006 16:30
MowGreen, Thanks for prompt reply. OS is XP SP2. Downloaded KB925486 from download site and installed no problem. Went to control panel\Add remove and via "change" button associated with windows defender, downloaded and installed latest definition (KB915597) Re-run of windows update now shows no critical/high priority updates. From this I conclude that I don't have a problem with my PC per se. Problem thus lies with the (auto) update process and/or associated files on PC ??? "MowGreen [MVP]" wrote: > You fail to mention if the OS is XP SP1 or SP2. > Go here for KB925486 and click the appropriate link for the SP that is > installed : > http://www.microsoft.com/technet/security/Bulletin/MS06-055.mspx > > Save it, do not run it from it's location. Close IE. > Install it. > If it fails to install there will be a KB925486.log located in the > WINDOWS directory (folder). Open that log and copy&paste it into your > reply, please. > > MowGreen [MVP 2003-2006] > =============== > *-343-* FDNY > Never Forgotten > =============== > > > barrowhill wrote: > > > I can download but not install any criticals/high priority updates via > > windows update site. I get the following reported message... > > > > Problem: A problem on your computer is preventing updates from being > > downloaded or installed > > Solution: To fix the problem, try installing the updates again. If that > > doesn't work, use the Troubleshooter to try solve the problem. > > > > I tried install again but same result and the troubleshooter, if that what > > it is meant to be, is of no use. > > > > The (current) updates in question are: > > > > KB925486 : Security Update for Windows XP and > > KB915597 : Definition Update for Windows Defender (Beta) > > > > Appreciate any help in resolving > > > > > |