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From: PA Bear [MS MVP] on 25 Jan 2010 16:47
Repost:

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978207).

LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB978207), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527


englishman wrote:
> Thanks for the diagnostic "schedule" - I won't have time to systematically
> execute it until weekend but, meanwhile, I would still be very very keen
> to
> hear from anyone else who has suffered the same KB978207 (Error Code
> 0x8007F0EA) update installation failure. FYI I have XP Sp3 with IE7
<snip>

From: englishman on 26 Jan 2010 19:13
Excellent - I had a quick skim of the relevant logfile and also found - just
like plughplover - that an earlier version of iepeers.dll (7.0.6000.20661)
from an earlier hotfix was blocking KB978207. I did as plughplover suggested
below and : problem solved ! KB978207 now installed fine. Thanks to all for
their help.

"plughplover" wrote:

> I also encountered this error. Investgation revealed the update was failing
> with a message indicating it could not migrate Hotfix KB889333 (iepeers.dll)
>
> I extracted iepeers.dll from the SP3QFE branch of KB978207 and manually
> updated the copies in system32 and dllcache. The update then ran to
> completion.
>
> FWIW This was a fresh XP install from a slipstreamed XP+SP3+etc CD.
>
> "Shenan Stanley" wrote:
>
> > englishman wrote:
> > > The above Update for IE7 is failing to install and giving the error
> > > code indicated. I can't find any quick answers via Google that
> > > work. I've tried renaming the xpsp3res.dll file and re-installing
> > > wu via dial-a-fix but nothing has worked yet. I'd be glad to
> > > receive any ideas.
> >
> > Reboot and logon as administrative user.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > SuperAntiSpyware
> > http://www.superantispyware.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download, install, run, update and perform a full scan with the following
> > (freeware version):
> >
> > MalwareBytes
> > http://www.malwarebytes.com/
> >
> > Reboot and logon as administrative user.
> >
> > Download and run the MSRT manually:
> > http://www.microsoft.com/security/malwareremove/default.mspx
> >
> > You may find nothing, you may find only cookies, you may think it is a
> > waste of time - but if you do all this and report back here with what you
> > do/don't find as you are doing all of it - you are adding more pieces to
> > the puzzle and the entire picture just may become clearer and your
> > problem resolved.
> >
> > Reboot and logon as administrative user.
> >
> > Visit this web page:
> >
> > How do I reset Windows Update components?
> > http://support.microsoft.com/kb/971058
> >
> > .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> > both times. Check the "I agree" box and click on "Next". Check the box
> > for "Run aggressive options (not recommended)" and click "Next". Let
> > it finish up and follow the prompts until it is done. Close/exit and
> > reboot when it is.
> >
> > You should now perform a full CHKDSK on your system drive (C:)...
> >
> > How to scan your disks for errors
> > http://support.microsoft.com/kb/315265
> > * will take time and a reboot
> >
> > You should now perform a full Defragment on your system drive (C:)...
> >
> > How to Defragment your hard drives
> > http://support.microsoft.com/kb/314848
> > * will take time
> >
> > Reboot.
> >
> > Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
> > and utilize the built-in WIndows Firewall only.
> >
> > Reboot.
> >
> > Log on as an user with administrative rights and open Internet Explorer
> > and visit http://windowsupdate.microsoft.com/ and select to do a
> > CUSTOM scan...
> >
> > Every time you are about to click on something while at these web pages -
> > first press and hold down the CTRL key while you click on it. You can
> > release the CTRL key after clicking each time.
> >
> > Once the scan is done, select just _ONE_ of the high priority updates
> > (deselect any others) and install it.
> >
> > Reboot again.
> >
> > If it did work - try the web page again - selecting no more than 3-5 at a
> > time. Rebooting as needed.
> >
> > The Optional Software updates are generally safe - although I recommend
> > against the "Windows Search" one and any of the "Office Live" ones or
> > "Windows Live" ones for now. I would completely avoid the
> > Optional Hardware updates. Also - I do not see any urgent need to
> > install Internet Explorer 8 at this time.
> >
> > Seriously - do all that. This is like antibiotics - don't skip a single
> > step, don't quit because you think things will be okay now - go through
> > until the end, until you have done everything given in the order given. If
> > you have a problem with a step come ask and let someone here get you
> > through that step. If you don't understand how to do a step, come back
> > and ask here about that step and let someone walk you through it.
> >
> > Then - when done - let everyone here know if it worked for you - or if
> > you have more issues.
> >
> > --
> > Shenan Stanley
> > MS-MVP
> > --
> > How To Ask Questions The Smart Way
> > http://www.catb.org/~esr/faqs/smart-questions.html
> >
> >
> > .
> >
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