Update Installation Failure : KB978207 (Error Code 0x8007F0EA)
in [Windows Update]
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From: englishman on 23 Jan 2010 19:59 The above Update for IE7 is failing to install and giving the error code indicated. I can't find any quick answers via Google that work. I've tried renaming the xpsp3res.dll file and re-installing wu via dial-a-fix but nothing has worked yet. I'd be glad to receive any ideas. Thanks
From: Shenan Stanley on 23 Jan 2010 20:06 englishman wrote: > The above Update for IE7 is failing to install and giving the error > code indicated. I can't find any quick answers via Google that > work. I've tried renaming the xpsp3res.dll file and re-installing > wu via dial-a-fix but nothing has worked yet. I'd be glad to > receive any ideas. Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/malwareremove/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. You should now perform a full CHKDSK on your system drive (C:)... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C:)... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Reboot. Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in WIndows Firewall only. Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html
From: plughplover on 25 Jan 2010 11:32 I also encountered this error. Investgation revealed the update was failing with a message indicating it could not migrate Hotfix KB889333 (iepeers.dll) I extracted iepeers.dll from the SP3QFE branch of KB978207 and manually updated the copies in system32 and dllcache. The update then ran to completion. FWIW This was a fresh XP install from a slipstreamed XP+SP3+etc CD. "Shenan Stanley" wrote: > englishman wrote: > > The above Update for IE7 is failing to install and giving the error > > code indicated. I can't find any quick answers via Google that > > work. I've tried renaming the xpsp3res.dll file and re-installing > > wu via dial-a-fix but nothing has worked yet. I'd be glad to > > receive any ideas. > > Reboot and logon as administrative user. > > Download, install, run, update and perform a full scan with the following > (freeware version): > > SuperAntiSpyware > http://www.superantispyware.com/ > > Reboot and logon as administrative user. > > Download, install, run, update and perform a full scan with the following > (freeware version): > > MalwareBytes > http://www.malwarebytes.com/ > > Reboot and logon as administrative user. > > Download and run the MSRT manually: > http://www.microsoft.com/security/malwareremove/default.mspx > > You may find nothing, you may find only cookies, you may think it is a > waste of time - but if you do all this and report back here with what you > do/don't find as you are doing all of it - you are adding more pieces to > the puzzle and the entire picture just may become clearer and your > problem resolved. > > Reboot and logon as administrative user. > > Visit this web page: > > How do I reset Windows Update components? > http://support.microsoft.com/kb/971058 > > .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", > both times. Check the "I agree" box and click on "Next". Check the box > for "Run aggressive options (not recommended)" and click "Next". Let > it finish up and follow the prompts until it is done. Close/exit and > reboot when it is. > > You should now perform a full CHKDSK on your system drive (C:)... > > How to scan your disks for errors > http://support.microsoft.com/kb/315265 > * will take time and a reboot > > You should now perform a full Defragment on your system drive (C:)... > > How to Defragment your hard drives > http://support.microsoft.com/kb/314848 > * will take time > > Reboot. > > Uninstall any and all third-party firewall applications (ZoneAlarm, etc) > and utilize the built-in WIndows Firewall only. > > Reboot. > > Log on as an user with administrative rights and open Internet Explorer > and visit http://windowsupdate.microsoft.com/ and select to do a > CUSTOM scan... > > Every time you are about to click on something while at these web pages - > first press and hold down the CTRL key while you click on it. You can > release the CTRL key after clicking each time. > > Once the scan is done, select just _ONE_ of the high priority updates > (deselect any others) and install it. > > Reboot again. > > If it did work - try the web page again - selecting no more than 3-5 at a > time. Rebooting as needed. > > The Optional Software updates are generally safe - although I recommend > against the "Windows Search" one and any of the "Office Live" ones or > "Windows Live" ones for now. I would completely avoid the > Optional Hardware updates. Also - I do not see any urgent need to > install Internet Explorer 8 at this time. > > Seriously - do all that. This is like antibiotics - don't skip a single > step, don't quit because you think things will be okay now - go through > until the end, until you have done everything given in the order given. If > you have a problem with a step come ask and let someone here get you > through that step. If you don't understand how to do a step, come back > and ask here about that step and let someone walk you through it. > > Then - when done - let everyone here know if it worked for you - or if > you have more issues. > > -- > Shenan Stanley > MS-MVP > -- > How To Ask Questions The Smart Way > http://www.catb.org/~esr/faqs/smart-questions.html > > > . >
From: PA Bear [MS MVP] on 25 Jan 2010 11:41 QED: If it was a "fresh install," why did you need Hotfix KB889333 to begin with? plughplover wrote: > I also encountered this error. Investgation revealed the update was > failing > with a message indicating it could not migrate Hotfix KB889333 > (iepeers.dll) > > I extracted iepeers.dll from the SP3QFE branch of KB978207 and manually > updated the copies in system32 and dllcache. The update then ran to > completion. > > FWIW This was a fresh XP install from a slipstreamed XP+SP3+etc CD. > >> englishman wrote: >>> The above Update for IE7 is failing to install and giving the error >>> code indicated. I can't find any quick answers via Google that >>> work. I've tried renaming the xpsp3res.dll file and re-installing >>> wu via dial-a-fix but nothing has worked yet. I'd be glad to >>> receive any ideas. <snip>
From: englishman on 25 Jan 2010 16:23 Thanks for the diagnostic "schedule" - I won't have time to systematically execute it until weekend but, meanwhile, I would still be very very keen to hear from anyone else who has suffered the same KB978207 (Error Code 0x8007F0EA) update installation failure. FYI I have XP Sp3 with IE7 "Shenan Stanley" wrote: > englishman wrote: > > The above Update for IE7 is failing to install and giving the error > > code indicated. I can't find any quick answers via Google that > > work. I've tried renaming the xpsp3res.dll file and re-installing > > wu via dial-a-fix but nothing has worked yet. I'd be glad to > > receive any ideas. etc etc etc
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