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From: "Robbin Meng [MSFT]" on 19 Jan 2010 22:58

Hello John,

Thanks for your post and others' suggestions.

As complement, here are some more steps I quoted from other similar KB961143 installation cases which should help:

1. antivirus, antispyware, and third-party firewall programs
Please temporarily disable any antivirus, antispyware, and third-party firewall programs and try to install the update again.

2. This issue may occur The Application Pool was not configured correctly.
Please open IIS console and then Companyweb node under Web Sites, check if the Home Diectory tab of companyweb to see if it is using a different AppPool other than
DefaultAppPool. If so, change it to use the DefaultAppPool. Then run IISReset command to restart IIS. After that, please try to install the udpate again.

3. If the issue persists, please try to modify the following registry keys. Note, please backup the Lsa key before you do any modification.

- Created the reg dword DisableLoopbackCheck under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa and gave it a value of 1.
- Rebooted the server
- Steps taken from KB 896861 <http://support.microsoft.com/kb/896861>

Hope this helps.



Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support


From: John on 20 Jan 2010 03:42
Hi Robbin

Many thanks. I tried 1 & 3. 2 was alerady fine. No luck.

Thanks

Regards

""Robbin Meng [MSFT]"" <v-robmen(a)online.microsoft.com> wrote in message
news:scxkNTYmKHA.1980(a)TK2MSFTNGHUB02.phx.gbl...
>
> Hello John,
>
> Thanks for your post and others' suggestions.
>
> As complement, here are some more steps I quoted from other similar
> KB961143 installation cases which should help:
>
> 1. antivirus, antispyware, and third-party firewall programs
> Please temporarily disable any antivirus, antispyware, and third-party
> firewall programs and try to install the update again.
>
> 2. This issue may occur The Application Pool was not configured correctly.
> Please open IIS console and then Companyweb node under Web Sites, check if
> the Home Diectory tab of companyweb to see if it is using a different
> AppPool other than
> DefaultAppPool. If so, change it to use the DefaultAppPool. Then run
> IISReset command to restart IIS. After that, please try to install the
> udpate again.
>
> 3. If the issue persists, please try to modify the following registry
> keys. Note, please backup the Lsa key before you do any modification.
>
> - Created the reg dword DisableLoopbackCheck under
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa and gave it a
> value of 1.
> - Rebooted the server
> - Steps taken from KB 896861 <http://support.microsoft.com/kb/896861>
>
> Hope this helps.
>
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
>


From: John on 20 Jan 2010 05:19
Sharepoint is still installed as far as I can see. Companyweb was giving
problem in that it asked for login and failed after three tries. Exactly the
problem, update KB961143 is meant to address.

However I tried several things and companyweb is accessible since. I presume
after I created DisableLoopbackCheck key under lsa in registry.

Both 'SharePoint 3.0 Central Administration' and 'SharePoint Products and
Technologies Configuration Wizard' fail.

Thanks

Regards

"Susan Bradley" <sbradcpa(a)pacbell.net> wrote in message
news:OfjN9jNmKHA.2184(a)TK2MSFTNGP04.phx.gbl...
> John wrote:
>> Hi Susan
>>
>> .net 2.0 sp2, .net 3.0 sp2, .net 3.5 sp1 already installed. 961143.log
>> below.
>>
>> Many Thanks
>>
>> Regards
>>
>> 0.328: 2010/01/18 07:07:25.419 (local)
>> 0.328:
>> C:\WINDOWS\SoftwareDistribution\Download\e9c5653eb70cfd3ddc674937b874557d\update\update.exe
>> (version 6.3.14.0)
>> 0.328: Failed To Enable SE_SHUTDOWN_PRIVILEGE
>> 0.328: Hotfix started with following command line: -q /Z
>> /ParentInfo:c8d47fe9f2ffdb49a371d2e80314ba62
>> 0.406: In Function GetReleaseSet, line 1193, RegQueryValueEx failed with
>> error 0x2
>> 0.437: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\KB961143 is
>> not Present
>> 0.437: Condition succeeded for section ChkInstalled.Section in Line 1 of
>> PreRequisite
>> 0.468: Return Value From IsSbs2003 = 1
>> 0.468: IsSbs2003 returned value( 0x1 ) which is Equal To 0x1
>> 0.468: Condition succeeded for section ChkSBS.Section in Line 2 of
>> PreRequisite
>> 0.468: ServicePackNumber is Present
>> 0.468: SOFTWARE\Microsoft\SmallBusinessServer\ServicePackNumber is Equal
>> To Specified Value
>> 0.468: Condition succeeded for section ChkSBSSP.Section in Line 3 of
>> PreRequisite
>> 0.468: SOFTWARE\Microsoft\.NETFramework\policy\v2.0 is Present
>> 0.468: Condition succeeded for section ChkCLR20.Section in Line 4 of
>> PreRequisite
>> 0.468: LangID is Present
>> 0.468: SOFTWARE\Microsoft\SmallBusinessServer\LangID is Equal To
>> Specified Value
>> 0.468: Condition succeeded for section ChkLang.Section in Line 5 of
>> PreRequisite
>> 3.000: In Function TestVolatileFlag, line 11825, RegOpenKeyEx failed with
>> error 0x2
>> 3.000: In Function TestVolatileFlag, line 11857, RegOpenKeyEx failed with
>> error 0x2
>> 3.015: ---- Old Information In The Registry ------
>> 3.015: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000000_.tmp.dll
>> 3.015: Destination:
>> 3.015: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000003_.tmp.dll
>> 3.015: Destination:
>> 3.015: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst
>> 3.015: Destination:
>> 3.015: Source:C:\WINDOWS\$NtUninstallKB961143$
>> 3.015: Destination:
>> 3.015: Source:c:\windows\$hf_mig$
>> 3.015: Destination:
>> 3.031: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000001_.tmp.dll
>> (6.3.14.0)
>> 3.031: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000005_.tmp.dll
>> (6.3.14.0)
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$
>> 3.062: Destination:
>> 3.062: Source:c:\windows\$hf_mig$
>> 3.062: Destination:
>> 3.062: ---- New Information In The Registry ------
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000000_.tmp.dll
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000003_.tmp.dll
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$
>> 3.062: Destination:
>> 3.062: Source:c:\windows\$hf_mig$
>> 3.062: Destination:
>> 3.062: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000001_.tmp.dll
>> (6.3.14.0)
>> 3.062: Destination:
>> 3.078: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst\_000005_.tmp.dll
>> (6.3.14.0)
>> 3.078: Destination:
>> 3.078: Source:C:\WINDOWS\$NtUninstallKB961143$\spuninst
>> 3.078: Destination:
>> 3.078: Source:C:\WINDOWS\$NtUninstallKB961143$
>> 3.078: Destination:
>> 3.078: Source:c:\windows\$hf_mig$
>> 3.078: Destination:
>> 3.078: In Function GetReleaseSet, line 1193, RegQueryValueEx failed with
>> error 0x2
>> 3.078: SetProductTypes: InfProductBuildType=BuildType.IL
>> 3.078: SetAltOsLoaderPath: No section uses DirId 65701; done.
>> 3.140: DoInstallation: FetchSourceURL for
>> c:\windows\softwaredistribution\download\e9c5653eb70cfd3ddc674937b874557d\update\update.inf
>> failed
>> 3.140: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB961143$
>> 3.156: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
>> failed: 0xe0000102
>> 3.156: BuildCabinetManifest: update.url absent
>> 3.156: Starting AnalyzeComponents
>> 3.156: AnalyzePhaseZero used 0 ticks
>> 3.156: OEM file scan used 0 ticks
>> 3.156: AnalyzePhaseOne: used 0 ticks
>> 3.156: AnalyzeComponents: Hotpatch analysis disabled; skipping.
>> 3.156: AnalyzeComponents: Hotpatching is disabled.
>> 3.172: AnalyzePhaseTwo used 16 ticks
>> 3.172: AnalyzePhaseThree used 0 ticks
>> 3.172: AnalyzePhaseFive used 0 ticks
>> 3.172: AnalyzePhaseSix used 0 ticks
>> 3.172: AnalyzeComponents used 16 ticks
>> 3.172: Downloading 0 files
>> 3.172: bPatchMode = FALSE
>> 3.172: Inventory complete: ReturnStatus=0, 32 ticks
>> 3.172: Num Ticks for invent : 32
>> 3.172: Allocation size of drive C: is 512 bytes, free space = 13502607872
>> bytes
>> 3.172: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
>> 3.172: Drive C: free 12877MB req: 5MB w/uninstall: NOT CALCULATED.
>> 3.172: CabinetBuild complete
>> 3.172: Num Ticks for Cabinet build : 0
>> 3.172: DynamicStrings section not defined or empty.
>> 3.187: FileInUse:: Detection disabled.
>> 4.187: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
>> failed: 0xe0000102
>> 4.203: Num Ticks for Backup : 1031
>> 4.406: Num Ticks for creating uninst inf : 203
>> 4.422: Registering Uninstall Program for -> KB961143, KB961143 , 0x0
>> 4.422: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll
>> failed: 0xe0000102
>> 4.515: PFE2: Not avoiding Per File Exceptions.
>> 4.578: GetCatVersion: Failed to retrieve version information from
>> C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB961143.cat
>> with error 0x57
>> 4.687: Copied file:
>> C:\WINDOWS\$NtUninstallKB961143$\spuninst\SetAuthProviders.exe
>> 4.812: DoInstallation: Installing assemblies with source root path:
>> c:\windows\softwaredistribution\download\e9c5653eb70cfd3ddc674937b874557d\
>> 4.812: Num Ticks for Copying files : 406
>> 4.828: Num Ticks for Reg update and deleting 0 size files : 16
>> 4.828: Starting process: SetAuthProviders.exe /install
>> 4.828: Working directory: C:\WINDOWS\$NtUninstallKB961143$\spuninst
>> 6.797: Return Code = 4294967295
>> 6.797: DoInstallation:RunInfProcesses for ProcessesToRun Failed
>> 6.797: KB961143 Setup encountered an error: An error in updating your
>> system has occurred.
>> 6.890: An error in updating your system has occurred.
>>
>> Select 'OK' to undo the changes that have been made.
>> 6.890: Starting process:
>> C:\WINDOWS\$NtUninstallKB961143$\spuninst\spuninst.exe /~ -q -z
>> 8.640: Software Update Rollback has completed successfully. The original
>> error message was: 0x1
>>
>>
>> "Susan Bradley" <sbradcpa(a)pacbell.net> wrote in message
>> news:%23j9kIRBmKHA.2160(a)TK2MSFTNGP02.phx.gbl...
>>
>>> John wrote:
>>>
>>>> Hi
>>>>
>>>> sbs 2003 standard.Tried installing KB961143 several times but it fails
>>>> without any obvious reason. What is the problem and how can I get the
>>>> update installed?
>>>>
>>>> Thanks
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>>
>>> You must have .NET Framework 2.0 installed before you apply this update.
>>>
>>> What does the 961143.log file say?
>>
>>
>>
> By any chance did you uninstall SharePoint?


From: "Robbin Meng [MSFT]" on 20 Jan 2010 21:34

Hi,

You are welcome John. Glad to know the Companyweb is accessible now after you changed the registry key.

So what's the error message you received when 'SharePoint 3.0 Central Administration' fails? If there is any error message related in Event logs, please feel free to post back. I
am willing to provide further help as much as I can.

Also, if you have any other questions or concerns, please do not hesitate to let us know.


Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support



From: John on 21 Jan 2010 20:47
Hi Robin

Many thanks. When running SharePoint Products and Technologies Configuration
Wizard I am getting below two events.

Thanks again.

Regards


Event Type: Error
Event Source: SharePoint Products and Technologies Configuration Wizard
Event Category: None
Event ID: 104
Date: 21/01/2010
Time: 07:27:09
User: N/A
Computer: MYSERVER
Description:
Failed to initialize SharePoint Products and Technologies upgrade.
An exception of type
Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException
was thrown. Additional exception information: The pre-upgrade scan tool has
not yet been run successfully on all content databases in the server farm.
The pre-upgrade scan tool must complete without errors before you can
continue with the upgrade process. The pre-upgrade scan tool is available in
the following location: C:\Program Files\Common Files\Microsoft Shared\Web
Server Extensions\12\bin\prescan.exe. Before you can upgrade you must run
the pre-upgrade scan tool against your existing Web sites. If you are
performing an inplace or gradual upgrade you can run the pre-upgrade scan
tool on this server now. If you are attaching a database from a previous
version environment, you will need to run this tool on the previous version
environment with this database attached before attempting to reconnect this
database.
Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException:
Exception of type
'Microsoft.SharePoint.PostSetupConfiguration.PostSetupConfigurationTaskException'
was thrown.
at
Microsoft.SharePoint.PostSetupConfiguration.InitializeTask.PrepareForUpgrade()
at Microsoft.SharePoint.PostSetupConfiguration.InitializeTask.Run()
at Microsoft.SharePoint.PostSetupConfiguration.TaskThread.ExecuteTask()

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.



Event Type: Error
Event Source: SharePoint Products and Technologies Configuration Wizard
Event Category: None
Event ID: 100
Date: 21/01/2010
Time: 07:27:10
User: N/A
Computer: MYSERVER
Description:
Configuration of SharePoint Products and Technologies failed. Configuration
must be performed in order for this product to operate properly. To
diagnose the problem, review the extended error information located at
C:\Program Files\Common Files\Microsoft Shared\Web Server
Extensions\12\LOGS\PSCDiagnostics_1_21_2010_7_26_33_969_2078187852.log, fix
the problem, and run this configuration wizard again.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.




""Robbin Meng [MSFT]"" <v-robmen(a)online.microsoft.com> wrote in message
news:Dsl4MJkmKHA.4300(a)TK2MSFTNGHUB02.phx.gbl...
>
> Hi,
>
> You are welcome John. Glad to know the Companyweb is accessible now after
> you changed the registry key.
>
> So what's the error message you received when 'SharePoint 3.0 Central
> Administration' fails? If there is any error message related in Event
> logs, please feel free to post back. I
> am willing to provide further help as much as I can.
>
> Also, if you have any other questions or concerns, please do not hesitate
> to let us know.
>
>
> Best regards,
> Robbin Meng(MSFT)
> Microsoft Online Newsgroup Support
>
>
>


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