Update for Windows Vista (KB980248) -- No more fonts available
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From: PA Bear [MS MVP] on 28 Apr 2010 19:19 ....or a hijackware infection. Ǝиçεl wrote: > 0x800700C1 -2147024703 ERROR_BAD_EXE_FORMAT is not a valid Win32 > application > > That error usually indicates the file is corяupt. > -=- > > > "Enzo" wrote: > >>> When (approx. date) did you purchase the computer? >>> >> I think you are going down the wrong bunny hole, but I will play along >> 5/22/2008, its a Dell T3400 running Vista Ultimate 32bit and I have >> applied >> every update that has been sent down by Windows Update. >> >> >>> The AVG free-trial had already expired when you reinstalled MSE, yes? >>> >> I thought I was clear. I uinstalled MSE, then installed AVG, AVG >> expired, >> then I uninstalled AVG and reinstalled MSE >> >> >>> May I ask why you'd uninstalled MSE and then installed the AVG >>> free-trial? >>> (I presume you didn't have both of them installed at the same time, >>> right?) >>> >> I cannot have both installed at the same time. I had another issue with >> a >> previous windows update and I was told to check for malware/virus. >> Everything checked out I have never had a virus or malware it was a >> precaution because MS did not trust MSE and the support person asked me >> to >> do it only for it to be WUS cache problem, so I did. It is impossible to >> have them both running at the same time. >> >> >>> >>> I suspect the User Accounts without Admin privileges may have been >>> damaged/corrupted by AVG...or even possibly gotten infected while the >>> AVG >>> free-trial was installed or after the free-trial period had expired but >>> before you got MSE (re)installed. >>> >> I do not understand the logic.....if the fonts where fine before the >> update >> but not working after the update what does AVG or MSE have to do with >> anything related to the fonts. If its a simple file permission problem, >> then what is the script I can run to reset all the fonts? Maybe I am >> thick, but if there was a script to set the permissions, then there could >> be a script to undo the permissions or am i missing something? >> >> Or, here is a better one that could help. Give me the permissions to >> apply to a few fonts to make IE work and I can apply those permissions >> and >> see if IE works and then we have a solution. Right now, I have no idea >> how to proceed. >> >> Enzo >> >> ============================================= >> >> >> "PA Bear [MS MVP]" wrote: >> >>> When (approx. date) did you purchase the computer? >>> >>> The AVG free-trial had already expired when you reinstalled MSE, yes? >>> >>> May I ask why you'd uninstalled MSE and then installed the AVG >>> free-trial? >>> (I presume you didn't have both of them installed at the same time, >>> right?) >>> >>>> ...What does the AntiVirus have to do >>>> with my Fonts and the Font permission upgrade? >>> >>> I suspect the User Accounts without Admin privileges may have been >>> damaged/corrupted by AVG...or even possibly gotten infected while the >>> AVG >>> free-trial was installed or after the free-trial period had expired but >>> before you got MSE (re)installed. >>> >>> >>> Enzo wrote: >>>>>> I used to have the AVS Trial because I thought I had malware and >>>>>> ended >>>>>> up >>>>>> being a different Microsoft Issue. >>>>> >>>>> Did you mean a free-trial version of AVG AntiVirus or AVG Internet >>>>> Security? >>>>> >>>> AVG AntiVirus 9.0 >>>> >>>> >>>>> What anti-virus application was installed before you installed that >>>>> free >>>>> trial? >>>>> >>>> Microsoft Security Essentials >>>> >>>> >>>>> When (approx. date) did you install the free trial? >>>>> >>>> About 30 to 45 days ago >>>> >>>> >>>>> Had the free-trial period already expired by the time you uninstalled >>>>> it? >>>>> >>>> No, I downloaded and installed it on the same day >>>> >>>> >>>>> When (approx. date) did you install Microsoft Security Essentials >>>>> (MSE)? >>>>> >>>> The same day the trial period of AVG had expired. I removed AVG and >>>> installed MSE >>>> >>>> >>>> >>>>> What anti-virus application was installed before you installed MSE >>>>> (e.g., the AVG free trial)? >>>>> >>>> None. My computer came without any AntiVirus. I was part of the MSE >>>> Beta >>>> >>>> >>>>> Repost: Did a Norton or McAfee free-trial come preinstalled on the >>>>> computer >>>>> when you bought it? >>>>> >>>> No, nothing came installed >>>> >>>> Perhaps this is just me, but my computer worked fine before the update >>>> and I >>>> had just finished a paper for work. Then I installed the update and >>>> now >>>> I have no fonts as a "standard" user. HOWEVER, if I run as local >>>> Administartor everything works fine. What does the AntiVirus have to >>>> do >>>> with my Fonts and the Font permission upgrade? >>>> >>>> -Enzo >>>> >>>> ====================================== >>>> >>>> "PA Bear [MS MVP]" wrote: >>>> >>>>>> I used to have the AVS Trial because I thought I had malware and >>>>>> ended >>>>>> up >>>>>> being a different Microsoft Issue. >>>>> >>>>> Did you mean a free-trial version of AVG AntiVirus or AVG Internet >>>>> Security? >>>>> >>>>> What anti-virus application was installed before you installed that >>>>> free >>>>> trial? >>>>> >>>>> When (approx. date) did you install the free trial? >>>>> >>>>> Had the free-trial period already expired by the time you uninstalled >>>>> it? >>>>> >>>>> When (approx. date) did you install Microsoft Security Essentials >>>>> (MSE)? >>>>> >>>>> What anti-virus application was installed before you installed MSE >>>>> (e.g., the AVG free trial)? >>>>> >>>>> Repost: Did a Norton or McAfee free-trial come preinstalled on the >>>>> computer >>>>> when you bought it? >>>>> >>>>> See... >>>>> >>>>> Can I install Microsoft Security Essentials [or any other >>>>> anti-virus/anti-spyware application] to clean up my already-infected >>>>> computer? >>>>> http://social.answers.microsoft.com/Forums/en-US/msescan/thread/87058857-d181-4019-a723-efd9a49d9275 >>>>> >>>>> >>>>> >>>>> Enzo wrote: >>>>>> per your questions: >>>>>> >>>>>>> Are you running Vista SP1 or Vista SP2? Is Office 2010 installed? >>>>>>> >>>>>> I have Vista Ultimate SP2 + all security updates. I have Office 2007 >>>>>> installed and I was installing the update in preperation for Office >>>>>> 2010. >>>>>> >>>>>>> Was KB980248 offered & eventually installed via Windows Update or >>>>>>> did >>>>>>> you >>>>>>> (attempt to) install it manually? >>>>>> >>>>>> It was offered as a Windows Update. I installed it via the WUS >>>>>> window >>>>>> by >>>>>> clicking Install Update. Then, at 3am when I have updates scheduled, >>>>>> it kicked off and attempted to install it a second time because when >>>>>> I >>>>>> did the >>>>>> install it failed. It was successfull at the 3am automatic >>>>>> >>>>>>> What anti-virus application or security suite is installed and is >>>>>>> your >>>>>>> subscription current? What anti-spyware applications (other than >>>>>>> Defender)? What third-party firewall (if any)? >>>>>>> >>>>>> I am using Microsoft Security Essentials and whatever is available in >>>>>> Windows and no 3rd party. >>>>>> >>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>> the >>>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>>> bought >>>>>>> it)? >>>>>>> >>>>>> I used to have the AVS Trial because I thought I had malware and >>>>>> ended >>>>>> up >>>>>> being a different Microsoft Issue. AVS has been uninstalled for >>>>>> about >>>>>> a month. >>>>>> >>>>>> ========================================= >>>>>> >>>>>> "PA Bear [MS MVP]" wrote: >>>>>> >>>>>>> Are you running Vista SP1 or Vista SP2? Is Office 2010 installed? >>>>>>> >>>>>>> Was KB980248 offered & eventually installed via Windows Update or >>>>>>> did >>>>>>> you >>>>>>> (attempt to) install it manually? >>>>>>> >>>>>>> What anti-virus application or security suite is installed and is >>>>>>> your >>>>>>> subscription current? What anti-spyware applications (other than >>>>>>> Defender)? What third-party firewall (if any)? >>>>>>> >>>>>>> Has a(another) Norton or McAfee application ever been installed on >>>>>>> the >>>>>>> computer (e.g., a free-trial version that came preinstalled when you >>>>>>> bought >>>>>>> it)? >>>>>>> >>>>>>> Office 2010 (Beta) Support Forums >>>>>>> http://social.technet.microsoft.com/Forums/en/office2010/threads >>>>>>> >>>>>>> >>>>>>> Enzo wrote: >>>>>>>> I was installed Update for Windows Vista (KB980248). After the >>>>>>>> install, >>>>>>>> the >>>>>>>> machine rebooted. The install failed and I recieved error >>>>>>>> 800700C1. >>>>>>>> It >>>>>>>> was >>>>>>>> midnight so I threw up my hands and went to bed. >>>>>>>> >>>>>>>> At 3am, Windows Update ran automatically, and this time it said it >>>>>>>> succeeded >>>>>>>> but it definately did not reboot. >>>>>>>> >>>>>>>> The update was done using a "Standard" user with no administration >>>>>>>> rights. >>>>>>>> >>>>>>>> When I startup IE 8, no fonts appear. When I startup Word, it says >>>>>>>> is cannot find any fonts and throws an out of memory error loading >>>>>>>> fonts. Other portions of windows are also turning up blank because >>>>>>>> of the lack >>>>>>>> of >>>>>>>> fonts!!!! >>>>>>>> >>>>>>>> Obviously, there is a permission problem!!!! >>>>>>>> >>>>>>>> When I login as a local admin, everything seems to work (this is >>>>>>>> how >>>>>>>> I am >>>>>>>> able to write this post). Problem is, I have several "standard" >>>>>>>> users >>>>>>>> setup for various family members that I do not trust to run as >>>>>>>> Admin. >>>>>>>> >>>>>>>> I tried searching, but either its too early or this problem is >>>>>>>> unique >>>>>>>> to >>>>>>>> me >>>>>>>> but I cannot find any information regarding this problem anywhere. >>>>>>>> >>>>>>>> How can I undo what this update was suppose to have done? I just >>>>>>>> want to >>>>>>>> run my standard users and I don't care about Office 2010! I don't >>>>>>>> know >>>>>>>> there is a restore point because this was suppost to be a >>>>>>>> permission >>>>>>>> change. >>>>>>>> >>>>>>>> Anyway, really frustrated right now and hope someone can help! >>>>>>> >>>>>>> . >>>>> >>>>> . >>> >>> .
From: Enzo on 29 Apr 2010 10:43 Ok, I was up till about 2am last night and I can both repro the problem and solve it (thankfully!) First off, I am a software engineer which means nothing except I have tools and systems at my disposal to play and diagnose issues I hate to deal with MS Update issues because I have enough of my own issues in software my company developes I was able to trace what the update was doing. First off, lets be clear -- this IS NOT a virus/malware issue. Second, the Error 800700C1 is generic and I have seen it before and it can be anything from a currupted file, or as I will explain, a file that was locked. Here is how I repro'd the problem: Bascially, I did what I did before I saw the problem -- 1) Open up Excel and edit a workbook 2) Open up Word and edit a document 3) Open up Pandora to listen to some tunes 4) Login to Windows Live Messenger 5) Open up the Snipping Tool 6) Open up Paint 7) Open up Olympus Master 8) I have the following gadgets running, Clock, RSS News feed, Calculator and Currency Checker 9) On my taskbar icons on the right hand side I have the icons for the following which means some stub is running: MSE, Spyder3Elite, Windows Live Icon, Network Icon, and Babylon Translator I played with all the following apps editing, cut & paste and similar activities I did the evening I had the problem. Then, just like when I first had the problem, I shutdown the following: 1) Open up Excel and edit a workbook 2) Open up Word and edit a document 3) Open up Pandora to listen to some tunes 4) Login to Windows Live Messenger 5) Open up the Snipping Tool 6) Open up Paint 7) Open up Olympus Master Then, i went to Start Menu --> All Programs --> Windows Update I applied the update for KB980248 because it was ready to be downloaded and installed. The install ran and then said it needed to reboot. I watched on the screen Stage 1, Stage 2, Stage 3 -- FAIL! The Login screen appears, tada!!!! No more fonts in IE and Word 2007 once again gets an out of memory error! yeah!! ------------------ Ok, here is the fix (which took some serious time to trace). Some process, program, something!!!! was using, holding onto or whatever to the Wingding font which caused the WHOLE update to abort!!! My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted to shutdown all my applications during startup but when I went to Startup --> Control Panel --> Change Startup Programs Vista Complained that I could not because Defender was turned off when in fact it was MSE which had turned off and disable Defender....after laughing histerically and throwing a book across the room, I went and solved that problem. Once that problem was solved, I shutdown all my startup applications. Then I rebooted. Now, everything was shutdown. From another computer I downloaded and then manually applied the update again. This time, for whatever reason, I was NOT!! asked to reboot. I manually rebooted the machine, tada!!!! now everything works again with all my users. This is absolutely nuts!!!! This is why people get so P.o'd!!! Not everyone has the time or skill to debug these issues and this is why people turn off automatic updates. Seriously, MS missed some test cases or conditions. They need to perhaps reboot the entire system first and make sure nothing is running before applying this update. And, this Defender issue is just awesome because either MSE or AVG made a mess or some stupid assumption is being made with Defender -- WOW! I am happy to be up and running again but truely a PITA!!!!!!!!!!! This update is flawed IMHO! And if Office 2010 had a dependency, this is going have some serious adoption issues. Enzo "PA Bear [MS MVP]" wrote:
From: PA Bear [MS MVP] on 29 Apr 2010 12:12 Thread history: http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/d22cf523e8dc5ba7 > My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted > to > shutdown all my applications during startup but when I went to Startup --> > Control Panel --> Change Startup Programs Vista Complained that I could > not > because Defender was turned off when in fact it was MSE which had turned > off > and disable Defender Yes, installing MSE in Win7 or Vista disables Defender by default; cf. http://social.answers.microsoft.com/Forums/en-US/msestart/thread/5309cb8d-02e1-40e8-974f-0dcedb9ab9fd > ...this Defender > issue is just awesome because either MSE or AVG made a mess or some stupid > assumption is being made with with Defender... To me, this suggests that MSE did not reinstall properly because (a) the computer got infected while the AVG free-trial was installed and/or (b) you allowed the free-trial period to expire before you uninstalled AVG & then reinstalled MSE and/or (c) you neglected to download/run the AVG removal tool/cleanup utility (cf. http://www.avg.com/us-en/download-tools) prior to reinstalling MSE. YMMV, of course, since you're the software engineer... -- ~PA Bear Enzo wrote: > Ok, I was up till about 2am last night and I can both repro the problem > and > solve it (thankfully!) > > First off, I am a software engineer which means nothing except I have > tools > and systems at my disposal to play and diagnose issues > > I hate to deal with MS Update issues because I have enough of my own > issues > in software my company developes > > I was able to trace what the update was doing. > > First off, lets be clear -- this IS NOT a virus/malware issue. Second, > the > Error 800700C1 is generic and I have seen it before and it can be anything > from a currupted file, or as I will explain, a file that was locked. > > Here is how I repro'd the problem: > > Bascially, I did what I did before I saw the problem -- > > 1) Open up Excel and edit a workbook > 2) Open up Word and edit a document > 3) Open up Pandora to listen to some tunes > 4) Login to Windows Live Messenger > 5) Open up the Snipping Tool > 6) Open up Paint > 7) Open up Olympus Master > 8) I have the following gadgets running, Clock, RSS News feed, Calculator > and Currency Checker > 9) On my taskbar icons on the right hand side I have the icons for the > following which means some stub is > > running: MSE, Spyder3Elite, Windows Live Icon, Network Icon, and Babylon > Translator > > I played with all the following apps editing, cut & paste and similar > activities I did the evening I had the problem. > > Then, just like when I first had the problem, I shutdown the following: > > 1) Open up Excel and edit a workbook > 2) Open up Word and edit a document > 3) Open up Pandora to listen to some tunes > 4) Login to Windows Live Messenger > 5) Open up the Snipping Tool > 6) Open up Paint > 7) Open up Olympus Master > > Then, i went to Start Menu --> All Programs --> Windows Update > > I applied the update for KB980248 because it was ready to be downloaded > and > installed. The install ran and then said it needed to reboot. I > watched > on the screen Stage 1, Stage 2, Stage 3 -- FAIL! > > The Login screen appears, tada!!!! No more fonts in IE and Word 2007 once > again gets an out of memory error! > > yeah!! > > ------------------ > Ok, here is the fix (which took some serious time to trace). Some > process, > program, something!!!! was using, holding onto or whatever to the Wingding > font which caused the WHOLE update to abort!!! > > My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted > to > shutdown all my applications during startup but when I went to Startup --> > Control Panel --> Change Startup Programs Vista Complained that I could > not > because Defender was turned off when in fact it was MSE which had turned > off > and disable Defender....after laughing histerically and throwing a book > across the room, I went and solved that problem. Once that problem was > solved, I shutdown all my startup applications. Then I rebooted. Now, > everything was shutdown. From another computer I downloaded and then > manually applied the update again. This time, for whatever reason, I was > NOT!! asked to reboot. I manually rebooted the machine, tada!!!! now > everything works again with all my users. > > This is absolutely nuts!!!! This is why people get so P.o'd!!! Not > everyone has the time or skill to debug these issues and this is why > people > turn off automatic updates. Seriously, MS missed some test cases or > conditions. They need to perhaps reboot the entire system first and make > sure nothing is running before applying this update. And, this Defender > issue is just awesome because either MSE or AVG made a mess or some stupid > assumption is being made with Defender -- WOW! > > I am happy to be up and running again but truely a PITA!!!!!!!!!!! > > This update is flawed IMHO! And if Office 2010 had a dependency, this is > going have some serious adoption issues.
From: Enzo on 29 Apr 2010 18:46 > YMMV, of course, since you're the software engineer... > -- > ~PA Bear Ok, is that the way you want to play it........... Because asking me when my computer was built was OHHH so helpfull!!!!! You went down the virus path automatically assuming a incorrect problem and hey after politely answering over and over again the process I took, you insisted that still there was a NO infection problem right down to this point where I specifically told you my solution....and look....not a virus issue....you have an issue with the update...maybe look at that instead. And hey smart guy, I did run AVG removal tool because here it is sitting in my download folder. And hey, I can repro the problem on another machine....maybe that has a virus issue too. As I stated in my posts, the update ran once and failed and automatically ran a second time and failed and the fix was to run it a third time.....if the files where infected why would Word 07 have an file currupt error as a standard user and not have ANY issue when run As Administrator? All stated in prior posts! Even if there was an issue with the files, then a simple conditional check before applying the update and stopping the update from running would have saved me hours of grief. Once again, there was no infection, not before and not after and it was MS that told me to try AVG because somehow it is always the fault of a virus and not a QA issue. I solved it by tracing what the update was doing to the files and found that it failed on a locked file....sue me for not bothering to persue the actual process holding the font. As you can see from other posts, others have had other issues NOTHING to do with AVG or virus scanners. You went down a path that provided ZERO help and I solved it on my own....so thanks a lot mister expert and take a look that others are having a problems and that perhaps the update has a real problem because you have at least three more posts with people who are having problems and here at work we have seen the update having additional issues so IT is going to block it....see how well this goes for Office 2010 adoption. The only time I have seen the update work (on Vista) is on a machine that had a clean boot prior to doing the update or on our VM environment where there is no other version of office installed. YMMV, of course since your the MVP..... "PA Bear [MS MVP]" wrote: > Thread history: > http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/d22cf523e8dc5ba7 > > > My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted > > to > > shutdown all my applications during startup but when I went to Startup --> > > Control Panel --> Change Startup Programs Vista Complained that I could > > not > > because Defender was turned off when in fact it was MSE which had turned > > off > > and disable Defender > > Yes, installing MSE in Win7 or Vista disables Defender by default; cf. > http://social.answers.microsoft.com/Forums/en-US/msestart/thread/5309cb8d-02e1-40e8-974f-0dcedb9ab9fd > > > ...this Defender > > issue is just awesome because either MSE or AVG made a mess or some stupid > > assumption is being made with with Defender... > > To me, this suggests that MSE did not reinstall properly because (a) the > computer got infected while the AVG free-trial was installed and/or (b) you > allowed the free-trial period to expire before you uninstalled AVG & then > reinstalled MSE and/or (c) you neglected to download/run the AVG removal > tool/cleanup utility (cf. http://www.avg.com/us-en/download-tools) prior to > reinstalling MSE. > > YMMV, of course, since you're the software engineer... > -- > ~PA Bear > > > Enzo wrote: > > Ok, I was up till about 2am last night and I can both repro the problem > > and > > solve it (thankfully!) > > > > First off, I am a software engineer which means nothing except I have > > tools > > and systems at my disposal to play and diagnose issues > > > > I hate to deal with MS Update issues because I have enough of my own > > issues > > in software my company developes > > > > I was able to trace what the update was doing. > > > > First off, lets be clear -- this IS NOT a virus/malware issue. Second, > > the > > Error 800700C1 is generic and I have seen it before and it can be anything > > from a currupted file, or as I will explain, a file that was locked. > > > > Here is how I repro'd the problem: > > > > Bascially, I did what I did before I saw the problem -- > > > > 1) Open up Excel and edit a workbook > > 2) Open up Word and edit a document > > 3) Open up Pandora to listen to some tunes > > 4) Login to Windows Live Messenger > > 5) Open up the Snipping Tool > > 6) Open up Paint > > 7) Open up Olympus Master > > 8) I have the following gadgets running, Clock, RSS News feed, Calculator > > and Currency Checker > > 9) On my taskbar icons on the right hand side I have the icons for the > > following which means some stub is > > > > running: MSE, Spyder3Elite, Windows Live Icon, Network Icon, and Babylon > > Translator > > > > I played with all the following apps editing, cut & paste and similar > > activities I did the evening I had the problem. > > > > Then, just like when I first had the problem, I shutdown the following: > > > > 1) Open up Excel and edit a workbook > > 2) Open up Word and edit a document > > 3) Open up Pandora to listen to some tunes > > 4) Login to Windows Live Messenger > > 5) Open up the Snipping Tool > > 6) Open up Paint > > 7) Open up Olympus Master > > > > Then, i went to Start Menu --> All Programs --> Windows Update > > > > I applied the update for KB980248 because it was ready to be downloaded > > and > > installed. The install ran and then said it needed to reboot. I > > watched > > on the screen Stage 1, Stage 2, Stage 3 -- FAIL! > > > > The Login screen appears, tada!!!! No more fonts in IE and Word 2007 once > > again gets an out of memory error! > > > > yeah!! > > > > ------------------ > > Ok, here is the fix (which took some serious time to trace). Some > > process, > > program, something!!!! was using, holding onto or whatever to the Wingding > > font which caused the WHOLE update to abort!!! > > > > My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted > > to > > shutdown all my applications during startup but when I went to Startup --> > > Control Panel --> Change Startup Programs Vista Complained that I could > > not > > because Defender was turned off when in fact it was MSE which had turned > > off > > and disable Defender....after laughing histerically and throwing a book > > across the room, I went and solved that problem. Once that problem was > > solved, I shutdown all my startup applications. Then I rebooted. Now, > > everything was shutdown. From another computer I downloaded and then > > manually applied the update again. This time, for whatever reason, I was > > NOT!! asked to reboot. I manually rebooted the machine, tada!!!! now > > everything works again with all my users. > > > > This is absolutely nuts!!!! This is why people get so P.o'd!!! Not > > everyone has the time or skill to debug these issues and this is why > > people > > turn off automatic updates. Seriously, MS missed some test cases or > > conditions. They need to perhaps reboot the entire system first and make > > sure nothing is running before applying this update. And, this Defender > > issue is just awesome because either MSE or AVG made a mess or some stupid > > assumption is being made with Defender -- WOW! > > > > I am happy to be up and running again but truely a PITA!!!!!!!!!!! > > > > This update is flawed IMHO! And if Office 2010 had a dependency, this is > > going have some serious adoption issues. > > . >
From: Harry Johnston [MVP] on 30 Apr 2010 00:23
Let's be fair ... about 99% of problems of this sort are caused by viruses (or anti-virus software) even if more than one person is experiencing them and even if there is no obvious connection. Are you able to repro the problem again? It might be possible to use Handle to determine what process is locking the file open. If we can identify a specific piece of software, to simplify the repro process, it might be possible to get a bug report to the right people and get the problem fixed. <http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx> http://technet.microsoft.com/en-us/sysinternals/bb896655.aspx Updates aren't usually broken by locked files, mind you, so there might be something a bit more subtle going on. Harry. On 2010-04-30 10:46 a.m., Enzo wrote: >> YMMV, of course, since you're the software engineer... >> -- >> ~PA Bear > > Ok, is that the way you want to play it........... > > Because asking me when my computer was built was OHHH so helpfull!!!!! You > went down the virus path automatically assuming a incorrect problem and hey > after politely answering over and over again the process I took, you insisted > that still there was a NO infection problem right down to this point where I > specifically told you my solution....and look....not a virus issue....you > have an issue with the update...maybe look at that instead. And hey smart > guy, I did run AVG removal tool because here it is sitting in my download > folder. And hey, I can repro the problem on another machine....maybe that > has a virus issue too. > > As I stated in my posts, the update ran once and failed and automatically > ran a second time and failed and the fix was to run it a third time.....if > the files where infected why would Word 07 have an file currupt error as a > standard user and not have ANY issue when run As Administrator? All stated > in prior posts! > > Even if there was an issue with the files, then a simple conditional check > before applying the update and stopping the update from running would have > saved me hours of grief. > > Once again, there was no infection, not before and not after and it was MS > that told me to try AVG because somehow it is always the fault of a virus and > not a QA issue. I solved it by tracing what the update was doing to the > files and found that it failed on a locked file....sue me for not bothering > to persue the actual process holding the font. > > As you can see from other posts, others have had other issues NOTHING to do > with AVG or virus scanners. > > You went down a path that provided ZERO help and I solved it on my own....so > thanks a lot mister expert and take a look that others are having a problems > and that perhaps the update has a real problem because you have at least > three more posts with people who are having problems and here at work we have > seen the update having additional issues so IT is going to block it....see > how well this goes for Office 2010 adoption. > > The only time I have seen the update work (on Vista) is on a machine that > had a clean boot prior to doing the update or on our VM environment where > there is no other version of office installed. > > YMMV, of course since your the MVP..... > > > "PA Bear [MS MVP]" wrote: > >> Thread history: >> http://groups.google.com/group/microsoft.public.windowsupdate/browse_frm/thread/d22cf523e8dc5ba7 >> >>> My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted >>> to >>> shutdown all my applications during startup but when I went to Startup --> >>> Control Panel --> Change Startup Programs Vista Complained that I could >>> not >>> because Defender was turned off when in fact it was MSE which had turned >>> off >>> and disable Defender >> >> Yes, installing MSE in Win7 or Vista disables Defender by default; cf. >> http://social.answers.microsoft.com/Forums/en-US/msestart/thread/5309cb8d-02e1-40e8-974f-0dcedb9ab9fd >> >>> ...this Defender >>> issue is just awesome because either MSE or AVG made a mess or some stupid >>> assumption is being made with with Defender... >> >> To me, this suggests that MSE did not reinstall properly because (a) the >> computer got infected while the AVG free-trial was installed and/or (b) you >> allowed the free-trial period to expire before you uninstalled AVG& then >> reinstalled MSE and/or (c) you neglected to download/run the AVG removal >> tool/cleanup utility (cf. http://www.avg.com/us-en/download-tools) prior to >> reinstalling MSE. >> >> YMMV, of course, since you're the software engineer... >> -- >> ~PA Bear >> >> >> Enzo wrote: >>> Ok, I was up till about 2am last night and I can both repro the problem >>> and >>> solve it (thankfully!) >>> >>> First off, I am a software engineer which means nothing except I have >>> tools >>> and systems at my disposal to play and diagnose issues >>> >>> I hate to deal with MS Update issues because I have enough of my own >>> issues >>> in software my company developes >>> >>> I was able to trace what the update was doing. >>> >>> First off, lets be clear -- this IS NOT a virus/malware issue. Second, >>> the >>> Error 800700C1 is generic and I have seen it before and it can be anything >>> from a currupted file, or as I will explain, a file that was locked. >>> >>> Here is how I repro'd the problem: >>> >>> Bascially, I did what I did before I saw the problem -- >>> >>> 1) Open up Excel and edit a workbook >>> 2) Open up Word and edit a document >>> 3) Open up Pandora to listen to some tunes >>> 4) Login to Windows Live Messenger >>> 5) Open up the Snipping Tool >>> 6) Open up Paint >>> 7) Open up Olympus Master >>> 8) I have the following gadgets running, Clock, RSS News feed, Calculator >>> and Currency Checker >>> 9) On my taskbar icons on the right hand side I have the icons for the >>> following which means some stub is >>> >>> running: MSE, Spyder3Elite, Windows Live Icon, Network Icon, and Babylon >>> Translator >>> >>> I played with all the following apps editing, cut& paste and similar >>> activities I did the evening I had the problem. >>> >>> Then, just like when I first had the problem, I shutdown the following: >>> >>> 1) Open up Excel and edit a workbook >>> 2) Open up Word and edit a document >>> 3) Open up Pandora to listen to some tunes >>> 4) Login to Windows Live Messenger >>> 5) Open up the Snipping Tool >>> 6) Open up Paint >>> 7) Open up Olympus Master >>> >>> Then, i went to Start Menu --> All Programs --> Windows Update >>> >>> I applied the update for KB980248 because it was ready to be downloaded >>> and >>> installed. The install ran and then said it needed to reboot. I >>> watched >>> on the screen Stage 1, Stage 2, Stage 3 -- FAIL! >>> >>> The Login screen appears, tada!!!! No more fonts in IE and Word 2007 once >>> again gets an out of memory error! >>> >>> yeah!! >>> >>> ------------------ >>> Ok, here is the fix (which took some serious time to trace). Some >>> process, >>> program, something!!!! was using, holding onto or whatever to the Wingding >>> font which caused the WHOLE update to abort!!! >>> >>> My next hurdle, I had to work around ANOTHER Vista/MSE Problem. I wanted >>> to >>> shutdown all my applications during startup but when I went to Startup --> >>> Control Panel --> Change Startup Programs Vista Complained that I could >>> not >>> because Defender was turned off when in fact it was MSE which had turned >>> off >>> and disable Defender....after laughing histerically and throwing a book >>> across the room, I went and solved that problem. Once that problem was >>> solved, I shutdown all my startup applications. Then I rebooted. Now, >>> everything was shutdown. From another computer I downloaded and then >>> manually applied the update again. This time, for whatever reason, I was >>> NOT!! asked to reboot. I manually rebooted the machine, tada!!!! now >>> everything works again with all my users. >>> >>> This is absolutely nuts!!!! This is why people get so P.o'd!!! Not >>> everyone has the time or skill to debug these issues and this is why >>> people >>> turn off automatic updates. Seriously, MS missed some test cases or >>> conditions. They need to perhaps reboot the entire system first and make >>> sure nothing is running before applying this update. And, this Defender >>> issue is just awesome because either MSE or AVG made a mess or some stupid >>> assumption is being made with Defender -- WOW! >>> >>> I am happy to be up and running again but truely a PITA!!!!!!!!!!! >>> >>> This update is flawed IMHO! And if Office 2010 had a dependency, this is >>> going have some serious adoption issues. >> >> . >> -- Harry Johnston http://harryjohnston.wordpress.com |