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From: Banny on 11 Jul 2006 05:40
We have been encountering this problem on a number of sites and have
worked out that changing the administrator password from that what was
originally used to install SBS causes the shadow copy to fail. There
are also VSS and SQL errors in the event log to indicate SQL connection
problems.

"Crina Li" wrote:

> Hi Neil,
>
> Thanks for your update.
>
> I am Crina, backup of Brandy because she is taking leave. I have reviewed
> all the thread and find the issue is more complex. Due to the complexity of
> this issue, we are unable to assist with this request in newsgroup. To save
> your time, you may need to contact CSS for better support.
>
> A suggestion would be to contact Microsoft Product Support Services via
> telephone so that a dedicated Support Professional can assist with your
> request. Please be advised that contacting phone support will be a charged
> call. However, if you are simply requesting a hotfix be sent to you and no
> other support then charges are usually refunded or waived.
>
> To obtain the phone numbers for specific technology request please take a
> look at the web site listed below.
>
> http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
>
> If you are outside the US please see http://support.microsoft.com for
> regional support phone numbers.
>
> Thanks for your understanding!
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
>
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Date: Thu, 06 Jul 2006 12:27:43 +0100
> | From: Neil Rashbrook <neil(a)parkwaycc.co.uk>
> | User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6)
> Gecko/20040113 Netscape7/7.05
> | X-Accept-Language: en-gb, en, en-us
> | MIME-Version: 1.0
> | Subject: Re: VSS event 6013
> | References: <eDNHNmElGHA.896(a)TK2MSFTNGP04.phx.gbl>
> <QBB2aSPlGHA.4928(a)TK2MSFTNGXA01.phx.gbl>
> <e8NseltlGHA.4076(a)TK2MSFTNGP03.phx.gbl>
> <0BBvDsOmGHA.4928(a)TK2MSFTNGXA01.phx.gbl>
> <#UDKsXqmGHA.4816(a)TK2MSFTNGP03.phx.gbl>
> <LyYjiJ2mGHA.5268(a)TK2MSFTNGXA01.phx.gbl>
> <ebndchGnGHA.4212(a)TK2MSFTNGP04.phx.gbl>
> <6VKGIQonGHA.2028(a)TK2MSFTNGXA01.phx.gbl>
> | In-Reply-To: <6VKGIQonGHA.2028(a)TK2MSFTNGXA01.phx.gbl>
> | Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> | Content-Transfer-Encoding: 7bit
> | Message-ID: <#deY08OoGHA.4616(a)TK2MSFTNGP05.phx.gbl>
> | Newsgroups: microsoft.public.windows.server.sbs
> | NNTP-Posting-Host: parkwaycs-218.adsl.newnet.co.uk 80.175.250.218
> | Lines: 1
> | Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl
> | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:279436
> | X-Tomcat-NG: microsoft.public.windows.server.sbs
> |
> | Brandy Nee [MSFT] wrote:
> |
> | >If the issue persists, please export the following registry key
> | >
> | Windows Registry Editor Version 5.00
> |
> |
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-
> 00805fc79216}\EventClasses\{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}-{00000000-
> 0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}]
> | "Active"=dword:00000001
> | "EventClassID"="{FAF53CC4-BD73-4E36-83F1-2B23F46E513E}"
> | "EventClassName"="VssEvent"
> | "OwnerSID"="S-1-5-21-409134539-1862324775-1683105847-500"
> | "TypeLib"="C:\\Documents and Settings\\Administrator\\EVENTCLS.DLL"
> | "AllowInprocActivation"=dword:ffffffff
> | "FireInParallel"=dword:00000000
> | "EventClassPartitionID"="{00000000-0000-0000-0000-000000000000}"
> | "EventClassApplicationID"="{00000000-0000-0000-0000-000000000000}"
> |
> | Note that the VSS events have changed slightly, event 8193 now says
> | Volume Shadow Copy Service error: Unexpected error calling routine
> | CoCreateInstance. hr = 0x80070057. (was hr = 0x80040154.) while I'm now
> | getting event 11 Volume Shadow Copy Service information: The COM Server
> | with CLSID {faf53cc4-bd73-4e36-83f1-2b23f46e513e} and name VSSEvent
> | cannot be started. [0x80070057] (was event 20).
> |

From: Gman on 13 Jul 2006 10:48
Brandy,

I am experiencing a similar issue where VSS tries to access my SQL
Server every time I perform a system state backup. For security
reasons we remove Local System and Builtin Administrators from all of
our SQL Server installations. The VSS error is the same as documented
here. Can you explain why VSS tries to make a connection to SQL
Server? I reviewed the documentation on what is backed up with system
state and databases are not listed.

Thanks

John



"Brandy Nee [MSFT]" wrote:
> Hello Neil,
>
> Thank you for posting back. Sorry to keep you waiting since I was ill
> yesterday.
>
> I need to confirm with you if you have contacted our PSS to download
> hotfix915331?
>
> I understand that you cannot run the command to stop the VSS service. In
> this case, please go to the Service console (services.msc), right click
> "Volume Shadow Copy Service" and select stop. Can you stop the VSS in this
> method? If no, what is the exact error message you encounter? Please type
> the full content of the error message word by word to the Newsgroup. if you
> can stop VSS, please continue performing the suggestions in my previous
> reply to register those .dll files.
>
> I reviewed the whole thread, in your previous reply, you mentioned "But I'm
> not actually trying to back up SQL Server, which is why I suggested
> uninstalling it". Do you mean you have SQL install?
>
> If you have SQL Server, please make sure the system account is a member of
> the SQL Administrators group.
>
> Also, since you have SBS 2K3 SP1 installed, please reinstall COM+ to see
> how the issue goes:
>
> 1. Backup and then delete HKEY_LOCAL_MACHINE\Software\Microsoft\COM3
> 2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. Be
> sure to use the tilde.
> 3. Boot to normal mode and in Control Panel, open the Add or Remove
> Programs tool, and then open the Add/Remove Windows Components tool. Do not
> make any changes, just click "Next". This reinstalls COM+.
>
> Please take your time to perform the steps. If you have any further
> updates, please feel free to let me know. I am looking forward to your
> reply!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ======================================================
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>
> When opening a new thread via the web interface, we recommend you check the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> --------------------
> >>Date: Wed, 28 Jun 2006 12:27:59 +0100
> >>From: Neil Rashbrook <neil(a)parkwaycc.co.uk>
> >>User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.6)
> Gecko/20040113 Netscape7/7.05
> >>X-Accept-Language: en-gb, en, en-us
> >>MIME-Version: 1.0
> >>Subject: Re: VSS event 6013
> >>References: <eDNHNmElGHA.896(a)TK2MSFTNGP04.phx.gbl>
> <QBB2aSPlGHA.4928(a)TK2MSFTNGXA01.phx.gbl>
> <e8NseltlGHA.4076(a)TK2MSFTNGP03.phx.gbl>
> <0BBvDsOmGHA.4928(a)TK2MSFTNGXA01.phx.gbl>
> >>In-Reply-To: <0BBvDsOmGHA.4928(a)TK2MSFTNGXA01.phx.gbl>
> >>Content-Type: text/plain; charset=us-ascii; format=flowed
> >>Content-Transfer-Encoding: 7bit
> >>Message-ID: <#UDKsXqmGHA.4816(a)TK2MSFTNGP03.phx.gbl>
> >>Newsgroups: microsoft.public.windows.server.sbs
> >>NNTP-Posting-Host: parkwaycs-218.adsl.newnet.co.uk 80.175.250.218
> >>Lines: 1
> >>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP03.phx.gbl
> >>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:277923
> >>X-Tomcat-NG: microsoft.public.windows.server.sbs
> >>
> >>Brandy Nee [MSFT] wrote:
> >>
> >>>Net stop vss
> >>>
> >>>
> >>The Volume Shadow Copy service could not be stopped.
> >>
> >>>1. On the server, run "eventvwr" (without quotation marks), check
> whether there are any errors. If yes, double click it, click the Copy
> button and paste the full content to the Newsgroup.
> >>>
> >>>2. Can you manually run NTbackup to SBS Server Local Hard Disk?
> >>>
> >>No. As long as I try to back up the system state, then either way
> >>produces the following events:
> >>
> >>Event Type: Information
> >>Event Source: NTBackup
> >>Event Category: None
> >>Event ID: 8018
> >>Date: 28/06/2006
> >>Time: 12:00:10
> >>User: N/A
> >>Computer: #########
> >>Description:
> >>Begin Operation
> >>
> >>For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> >>
> >>Event Type: Information
> >>Event Source: ESENT
> >>Event Category: Logging/Recovery
> >>Event ID: 210
> >>Date: 28/06/2006
> >>Time: 12:00:10
> >>User: N/A
> >>Computer: #########
> >>Description:
> >>certsrv.exe (656) A full backup is starting.
> >>
> >>Event Type: Error
> >>Event Source: ESENT
> >>Event Category: Logging/Recovery
> >>Event ID: 215
> >>Date: 28/06/2006
> >>Time: 12:00:10
> >>User: N/A
> >>Computer: #########
> >>Description:
> >>certsrv.exe (656) The backup has been stopped because it was halted by
> the client or the connection with the client failed.
> >>
> >>For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> >>
> >>Event Type: Error
> >>Event Source: NTBackup
> >>Event Category: None
> >>Event ID: 8019
> >>Date: 28/06/2006
> >>Time: 12:05:1
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