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From: Peter Hayes on 13 Dec 2009 14:11 Anyone had a split on the edge of the base which matches the bits that sticks out on the lid? I've had one replaced and now the replacement is spitting. Seems to be a design fault which Apple recognized in e-mails to me at the time of the first reply but to fail twice seems to suggest they have not fixed it. Pete H
From: Chris Ridd on 13 Dec 2009 14:14 On 2009-12-13 19:11:06 +0000, Peter Hayes said: > Anyone had a split on the edge of the base which matches the bits that > sticks out on the lid? I've had one replaced and now the replacement is > spitting. Seems to be a design fault which Apple recognized in e-mails > to me at the time of the first reply but to fail twice seems to suggest > they have not fixed it. They'll replace the bit of casing again, won't they? -- Chris
From: Jaimie Vandenbergh on 13 Dec 2009 14:34 On Sun, 13 Dec 2009 19:11:06 +0000, Peter Hayes <aphnospam(a)blueyonder.co.uk> wrote: >Anyone had a split on the edge of the base which matches the bits that >sticks out on the lid? I've had one replaced and now the replacement is >spitting. Seems to be a design fault which Apple recognized in e-mails >to me at the time of the first reply but to fail twice seems to suggest >they have not fixed it. Known design fault, they'll keep fixing it if you keep taking it in. They've fixed the design fault in the latest version of the WhiteBook... not quite the same thing, really. It never happened to either of mine, even with lots of travel, so I'm not sure what behaviour actually makes it split beyond closing the lid and carrying it around in a laptop bag. Cheers - Jaimie -- "I did not attend his funeral, but I wrote a nice letter saying I approved of it." - Mark Twain
From: Peter Hayes on 13 Dec 2009 14:53 On 13/12/2009 19:34, Jaimie Vandenbergh wrote: > On Sun, 13 Dec 2009 19:11:06 +0000, Peter Hayes > <aphnospam(a)blueyonder.co.uk> wrote: > >> Anyone had a split on the edge of the base which matches the bits that >> sticks out on the lid? I've had one replaced and now the replacement is >> spitting. Seems to be a design fault which Apple recognized in e-mails >> to me at the time of the first reply but to fail twice seems to suggest >> they have not fixed it. > > Known design fault, they'll keep fixing it if you keep taking it in. > > They've fixed the design fault in the latest version of the > WhiteBook... not quite the same thing, really. > > It never happened to either of mine, even with lots of travel, so I'm > not sure what behaviour actually makes it split beyond closing the lid > and carrying it around in a laptop bag. > I suspect it depends how you handle it, pick it up from the front and you put pressure on the 'spines' on the lid and into the base. Otherwise no problem. Classic design problem get enough people to handle it before shipping and you fix it, otherwise it takes letters to the managing director using phrases like merchandisable quality before someone in Apple Europe agrees to pay the end supplier for the repair, hopefully as it's less than a year since the last repair there will be no question. Pete H
From: Chris Ridd on 13 Dec 2009 15:03
On 2009-12-13 19:53:11 +0000, Peter Hayes said: > I suspect it depends how you handle it, pick it up from the front and > you put pressure on the 'spines' on the lid and into the base. > Otherwise no problem. Classic design problem get enough people to > handle it before shipping and you fix it The general experience here has been that Apple just swaps the cases out without argument. Why do you think otherwise? -- Chris |