Why is Smartsound Quicktracks a required SpywareBlaster plugin?
in [Freeware]
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From: Adam Piggott on 7 Nov 2005 12:23 -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Susan Sharm wrote: > What is the "Smartsound Quicktracks plugin" & why does SpywareBlaster > now require it? > > Lately, every time I try to update SpywareBlaster 3.4 on Windows XP I > get a very annoying demand to install the "Smartsound Quicktracks" > plugin. The installation of Smartsound Quicktracks fails every time so > I've learned by trial and error to cancel it, then when it asks again, > to cancel it again - and only after those two cancels can I update my > SpywareBlaster database. > > Does anyone know why SpywareBlaster is asking for this "Smartsound > Quicktracks" plugin? > > What is a "Smartsound Quicktracks" plugin anway? > > Is it good or bad for our PC? > > Thank you in advance for your advice, > Susan It sounds like the Microsoft Installer settings for this "Smartsoud Quicktracks" is broken. A program installed with the Microsoft Installer can be "fixed" automatically by it if a missing file or folder is detected. This usually happens when you first log on, so I couldn't say why it's interfering with SpywareBlaster, as far as I know it doesn't use Microsoft Installer. SQ could have been installed with your computer or is/was part of a music-related program that you have. See if the Add/Remove Programs list (in Control Panel) has an entry for SQ and if so, try removing it. If it is indeed a Microsoft Installer issue, it should be logging what is causing it to pop up. Right-click on My Computer, select Manage then navigate to Event Logs and see if there are any Microsoft(or Windows) Installer entries in the System and Application logs. If so, post them here. - -- Adam Piggott, Proprietor, Proactive Services (Computing). http://www.proactiveservices.co.uk/ Please replace dot invalid with dot uk to email me. Apply personally for PGP public key. -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (MingW32) iD8DBQFDb42G7uRVdtPsXDkRAlZUAJ9TJ3YDp9DSyTkEJ5PgGH0uQ/04+QCgmdbB FvSMmyszClhdxImTTUz8VH8= =mftE -----END PGP SIGNATURE-----
From: Susan Sharm on 7 Nov 2005 12:47 Adam Piggott wrote: > If it is indeed a Microsoft Installer issue, it should be logging what is > causing it to pop up. Right-click on My Computer, select Manage then > navigate to Event Logs and see if there are any Microsoft(or Windows) > Installer entries in the System and Application logs. If so, post them here. When I googled prior to posting, I found that many people who use SpywareBlaster on Windows XP have this exact problem (and many people don't have it based on the appends prior to this one). So it's common - but not universal. But nobody seems to have a solution as far as my googling seems to show. That's why I asked here for advice. Most of the googling (both web and groups) seems to say Adobe Premier Pro is trying to pull a fast one somehow and Spyware Blaster is stopping it (I think that's what they say anyway). I'm pretty confused but like the many other people with this problem, I don't even know what Adobe Premier Pro is (I have Adobe Acrobat but not Adobe Premier Pro). I've asked the Adobe newsgroup what SmartSound QuickTracks is since it seems to be an Adobe plugin to Spyware Blaster (if that makes any sense at all). Trying to faithfully follow your suggestion, I right clicked on My Computer & selected Manage which opened up the WinXP Computer Management console. I didn't see anything called "Event Logs" but I did see "Event Viewer" and "Performance Logs and Alerts". In the "Event Viewer", there were three selections, "Application", "Security", & "System". The top two lines of the "Application" section (after a re-test of updating SpywareBlaster & canceling twice the request to install the Adobe Premier Pro Quicktracks Plugin) were: - Information 11/7/2005 9:30:40 AM MsInstaller None 11729 Administrator SUSAN - Error 11/7/2005 9:30:39 AM MsInstaller None 11760 Administrator SUSAN - Warning 11/7/2005 9:26:23 AM MsInstaller None 1001 Administrator SUSAN Doubleclicking on the top "Information" line revealed "Product SmartSound Quicktracks Plugin -- Configuratoin failed. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp." Doubleclicking on the middle "Error" line revealed "Product: SmartSound Quicktracks Plugin -- Error 1706. No valid source could be found for product SmartSound Quicktracks Plugin. The Windows Installer cannot continue." The third "Warning" line revealed "Detection of product '{4A7FDA4D-blah-blah-blah}' feature 'Quicktracks' failed during request for component '{22056900-blah-blah-blah}'" Obviously something called "QuickTracks" wants to install. I asked my son if he put anything on the computer but he says no (he has his own computer but he sometimes uses mine). Do you think he did something maybe by playing a video or something? How do I tell this "QuickTracks" to just go away? Thank you ever so much, Susan
From: David H. Lipman on 7 Nov 2005 12:51 From: "Susan Sharm" <susanshaarm(a)yahoo.com> | | When I googled prior to posting, I found that many people who use | SpywareBlaster on Windows XP have this exact problem (and many people | don't have it based on the appends prior to this one). So it's common - | but not universal. But nobody seems to have a solution as far as my | googling seems to show. That's why I asked here for advice. | | Most of the googling (both web and groups) seems to say Adobe Premier | Pro is trying to pull a fast one somehow and Spyware Blaster is | stopping it (I think that's what they say anyway). | | I'm pretty confused but like the many other people with this problem, I | don't even know what Adobe Premier Pro is (I have Adobe Acrobat but not | Adobe Premier Pro). I've asked the Adobe newsgroup what SmartSound | QuickTracks is since it seems to be an Adobe plugin to Spyware Blaster | (if that makes any sense at all). | | Trying to faithfully follow your suggestion, I right clicked on My | Computer & selected Manage which opened up the WinXP Computer | Management console. I didn't see anything called "Event Logs" but I did | see "Event Viewer" and "Performance Logs and Alerts". | | In the "Event Viewer", there were three selections, "Application", | "Security", & "System". The top two lines of the "Application" section | (after a re-test of updating SpywareBlaster & canceling twice the | request to install the Adobe Premier Pro Quicktracks Plugin) were: | - Information 11/7/2005 9:30:40 AM MsInstaller None 11729 Administrator | SUSAN | - Error 11/7/2005 9:30:39 AM MsInstaller None 11760 Administrator SUSAN | - Warning 11/7/2005 9:26:23 AM MsInstaller None 1001 Administrator | SUSAN | | Doubleclicking on the top "Information" line revealed "Product | SmartSound Quicktracks Plugin -- Configuratoin failed. For more | information, see Help and Support Center at | http://go.microsoft.com/fwlink/events.asp." | | Doubleclicking on the middle "Error" line revealed "Product: SmartSound | Quicktracks Plugin -- Error 1706. No valid source could be found for | product SmartSound Quicktracks Plugin. The Windows Installer cannot | continue." | | The third "Warning" line revealed "Detection of product | '{4A7FDA4D-blah-blah-blah}' feature 'Quicktracks' failed during | request for component '{22056900-blah-blah-blah}'" | | Obviously something called "QuickTracks" wants to install. I asked my | son if he put anything on the computer but he says no (he has his own | computer but he sometimes uses mine). | | Do you think he did something maybe by playing a video or something? | How do I tell this "QuickTracks" to just go away? | | Thank you ever so much, | Susan The problem with doing Google searches is that you find misinformation or faux information as well as the correct information. It is difficult to separate the the correct info vs. the faux information. -- Dave http://www.claymania.com/removal-trojan-adware.html http://www.ik-cs.com/got-a-virus.htm
From: Susan Sharm on 7 Nov 2005 12:55 J-Walker wrote: > In Options, configure CleanUp! in Custom CleanUp! mode to 'Empty > Recycle Bin', 'Scan local drves for temporary files', 'CleanUp! All > Users', and 'Fully Erase Files (Wipe Clean)'. > CleanUp!: http://home.comcast.net/~sgould4567/software/cleanup/ I ran CleanUp! which first flushed a loud toilet sound, startling me, and then proceeded to wipe out all my files in c:\tmp which I was saving to go through. Yikes! This program is nice but it should pop up a dialog box saying "You will lose all files and folders that have "tmp" in the name - Do you want to still proceed?". When it said it would remove temporary files, I thought that meant C:\TEMP (which I never use for this reason). I store all my data that I am working on temporarily in c:\tmp which is gone now. Oh well. It saved me the hassle of going through to separate the wheat from the chaff (like all my incoming photos of the grandchildren). I can ask for them again :) At the end of CleanUp! before logging out, it said: .... blah blah blah ... 'Run MRU' list - removed from the registry. Telnet's MRU list - removed from the registry. CleanUp! 4.0 recovered 15.1 MB of disk space from 823 files. CleanUp! finished on 11/07/05 09:56:54. But the problem of Adobe Premier Pro wanting to launch something when I update SpywareBlaster seems to remain. I wonder if my kid did something to my computer! Susan
From: mike555 on 7 Nov 2005 13:04
=== it is wise to password protect the admin. account and creat a limited user account for other people (kids) so they can't install stuff ========= |