Windows Update just killed my PC
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From: Wyman on 16 Apr 2005 16:17 Thanks for the detailed reply Patti. I found my motherboard CD (ASUS AV8) and created a boot CD for the Promise Fasttrack Raid 378. (I'm figuring this is the SATA drivers?) But after loading them from the XP set up screen (F6) and running XP set up it still doesn't recognize my drive. Yes I do get to the choice of also doing a repair (R) but in choosing this it also says "set up was unable to find mass storage device". Regards, Wyman "Patti MacLeod" wrote: > The drivers for the SATA connector should have been provided on a disk from > either the motherboard manufacturer or the SATA PCI card manufacturer (if > the SATA controller is not on the motherboard but is on an expansion card). > If you cannot find the driver disk, perhaps the drivers are available for > download from the manufacturer's website. > > When you attempted to do an inplace upgrade with your XP CD, at what point > did it not recognize your hard drive? Did you get to the Welcome to Setup > screen where it asks if you want to set up Windows XP now, repair a Windows > XP installation using Recovery Console or quit Setup without installing > Windows XP? If you are able to access that screen, see if you can enter > Recovery Console by pressing R. If so, and the version of XP that is on the > "problem" computer was NOT factory installed, then see if you can perform > the steps in this link that I provided in a previous reply: > http://support.microsoft.com/kb/307545/ > > I haven't had much experience with SATA, as I just recently acquired a new > computer that has that technology, but after reading Noel's post and your > reply, I attempted to access Recovery Console (using both a slipstreamed > with SP1 install CD and a retail with SP2 install CD) without loading the > SATA drivers from floppy. I was able to access Recovery Console using both > CDs, and was able to log into my #1 Windows Installation (XP with > SP1).......I didn't try logging into the #2 Windows Installation (XP with > SP2). > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message > news:36E4FC0E-A3A0-463B-834E-BD3D1C9AD146(a)microsoft.com... > > Yes, I have a Seagate Baracuda SATA 200GB HD but no floppy driver came > with > > it. Any ideas wher I get download this? > > >
From: Patti MacLeod on 16 Apr 2005 17:19 Hmmmm......you could give this a shot: D/load the zipped archive for the Promise SATA378 Driver V1.00.0.26 for Windows 98SE/NT4.0/ME/2000/XP/2003 from here: http://usa.asus.com/support/download/selectftp.aspx?l1_id=1&l2_id=21&l3_id=1&m_id=1&f_name=378ata_100104528.zip~zaqwedc Click on the appropriate d/load location for your area (Global, USA, Europe or China), and d/load the file to a folder on your hard drive. Create a new folder (called it Promise SATA drivers or something like that) and extract the contents of the d/loaded file to that folder. Put a formatted floppy disk in the drive (hopefully the computer that you're currently using and your "problem" computer have floppy drives!), open the Promise SATA drivers (or whatever you named it <g>) folder and double-click on the MakeDisk.exe file. Once the drivers floppy has been created, run XP Setup again, pressing F6 when prompted to do so in order to load third-party mass storage devices. When it gets to the screen that prompts you for a disk containing the files for mass storage device, put the drivers floppy in and hit ENTER. Hoping that that works!! Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message news:71383CC1-E818-4091-9F4B-84840D5D11C7(a)microsoft.com... > Thanks for the detailed reply Patti. > I found my motherboard CD (ASUS AV8) and created a boot CD for the Promise > Fasttrack Raid 378. (I'm figuring this is the SATA drivers?) > But after loading them from the XP set up screen (F6) and running XP set > up > it still doesn't recognize my drive. Yes I do get to the choice of also > doing > a repair (R) but in choosing this it also says "set up was unable to find > mass storage device". > > Regards, > Wyman > > "Patti MacLeod" wrote: > >> The drivers for the SATA connector should have been provided on a disk >> from >> either the motherboard manufacturer or the SATA PCI card manufacturer (if >> the SATA controller is not on the motherboard but is on an expansion >> card). >> If you cannot find the driver disk, perhaps the drivers are available for >> download from the manufacturer's website. >> >> When you attempted to do an inplace upgrade with your XP CD, at what >> point >> did it not recognize your hard drive? Did you get to the Welcome to Setup >> screen where it asks if you want to set up Windows XP now, repair a >> Windows >> XP installation using Recovery Console or quit Setup without installing >> Windows XP? If you are able to access that screen, see if you can enter >> Recovery Console by pressing R. If so, and the version of XP that is on >> the >> "problem" computer was NOT factory installed, then see if you can perform >> the steps in this link that I provided in a previous reply: >> http://support.microsoft.com/kb/307545/ >> >> I haven't had much experience with SATA, as I just recently acquired a >> new >> computer that has that technology, but after reading Noel's post and your >> reply, I attempted to access Recovery Console (using both a slipstreamed >> with SP1 install CD and a retail with SP2 install CD) without loading the >> SATA drivers from floppy. I was able to access Recovery Console using >> both >> CDs, and was able to log into my #1 Windows Installation (XP with >> SP1).......I didn't try logging into the #2 Windows Installation (XP with >> SP2). >> >> >> >> Regards, >> >> -- >> Patti MacLeod >> Microsoft MVP - Windows Shell/User >> >> "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message >> news:36E4FC0E-A3A0-463B-834E-BD3D1C9AD146(a)microsoft.com... >> > Yes, I have a Seagate Baracuda SATA 200GB HD but no floppy driver came >> with >> > it. Any ideas wher I get download this? >> >> >>
From: Wyman on 16 Apr 2005 18:22 I did all this just now and still the same, no drive detected. I can get to the set up screen but not able to reinstall XP or repair drive. This is BAD. Can you call me and trouble shoot? "Patti MacLeod" wrote: > > Hmmmm......you could give this a shot: > > D/load the zipped archive for the Promise SATA378 Driver V1.00.0.26 for > Windows 98SE/NT4.0/ME/2000/XP/2003 from here: > http://usa.asus.com/support/download/selectftp.aspx?l1_id=1&l2_id=21&l3_id=1&m_id=1&f_name=378ata_100104528.zip~zaqwedc > Click on the appropriate d/load location for your area (Global, USA, Europe > or China), and d/load the file to a folder on your hard drive. Create a new > folder (called it Promise SATA drivers or something like that) and extract > the contents of the d/loaded file to that folder. Put a formatted floppy > disk in the drive (hopefully the computer that you're currently using and > your "problem" computer have floppy drives!), open the Promise SATA drivers > (or whatever you named it <g>) folder and double-click on the MakeDisk.exe > file. > > Once the drivers floppy has been created, run XP Setup again, pressing F6 > when prompted to do so in order to load third-party mass storage devices. > When it gets to the screen that prompts you for a disk containing the files > for mass storage device, put the drivers floppy in and hit ENTER. > > Hoping that that works!! > > > > Regards, > > -- > Patti MacLeod > Microsoft MVP - Windows Shell/User > > "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message > news:71383CC1-E818-4091-9F4B-84840D5D11C7(a)microsoft.com... > > Thanks for the detailed reply Patti. > > I found my motherboard CD (ASUS AV8) and created a boot CD for the Promise > > Fasttrack Raid 378. (I'm figuring this is the SATA drivers?) > > But after loading them from the XP set up screen (F6) and running XP set > > up > > it still doesn't recognize my drive. Yes I do get to the choice of also > > doing > > a repair (R) but in choosing this it also says "set up was unable to find > > mass storage device". > > > > Regards, > > Wyman > > > > "Patti MacLeod" wrote: > > > >> The drivers for the SATA connector should have been provided on a disk > >> from > >> either the motherboard manufacturer or the SATA PCI card manufacturer (if > >> the SATA controller is not on the motherboard but is on an expansion > >> card). > >> If you cannot find the driver disk, perhaps the drivers are available for > >> download from the manufacturer's website. > >> > >> When you attempted to do an inplace upgrade with your XP CD, at what > >> point > >> did it not recognize your hard drive? Did you get to the Welcome to Setup > >> screen where it asks if you want to set up Windows XP now, repair a > >> Windows > >> XP installation using Recovery Console or quit Setup without installing > >> Windows XP? If you are able to access that screen, see if you can enter > >> Recovery Console by pressing R. If so, and the version of XP that is on > >> the > >> "problem" computer was NOT factory installed, then see if you can perform > >> the steps in this link that I provided in a previous reply: > >> http://support.microsoft.com/kb/307545/ > >> > >> I haven't had much experience with SATA, as I just recently acquired a > >> new > >> computer that has that technology, but after reading Noel's post and your > >> reply, I attempted to access Recovery Console (using both a slipstreamed > >> with SP1 install CD and a retail with SP2 install CD) without loading the > >> SATA drivers from floppy. I was able to access Recovery Console using > >> both > >> CDs, and was able to log into my #1 Windows Installation (XP with > >> SP1).......I didn't try logging into the #2 Windows Installation (XP with > >> SP2). > >> > >> > >> > >> Regards, > >> > >> -- > >> Patti MacLeod > >> Microsoft MVP - Windows Shell/User > >> > >> "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message > >> news:36E4FC0E-A3A0-463B-834E-BD3D1C9AD146(a)microsoft.com... > >> > Yes, I have a Seagate Baracuda SATA 200GB HD but no floppy driver came > >> with > >> > it. Any ideas wher I get download this? > >> > >> > >> > > >
From: Patti MacLeod on 17 Apr 2005 13:59
Wyman, Unfortunately, I cannot call you to troubleshoot, as I currently don't have a lot of free time on my hands to do that. I frequent the newsgroups as part of my "break" in between work (no, I am not employed by Microsoft) and errands/chores I must do at home. At this point, it looks to me as if the troubles with that computer are more than just a major glitch caused by an update.......it's looking to be more of a hardware problem (eg., SATA controller gone bad, SATA data cable gone bad or has come loose, power connector is loose, or hard drive itself gone bad). First, ensure that all the cables are snugly inserted into the appropriate connectoids. If none had come loose, then try connecting the drive using a different SATA cable, if you have a spare one, and see if the drive is now detected. If not, perhaps you should try running a hard drive diagnostic tool, which you can d/load from Seagate: http://www.seagate.com/support/seatools/index.html Download SeaTools Desktop Select either the Floppy Diskette Creator or ISO CD-ROM Image download. The instructions for usage are here: http://www.seagate.com/support/seatools/seatoold_usage.html Regards, -- Patti MacLeod Microsoft MVP - Windows Shell/User "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message news:F4E4BA57-35A0-45D5-B0EA-0A5B7891CBDE(a)microsoft.com... > I did all this just now and still the same, no drive detected. I can get to > the set up screen but not able to reinstall XP or repair drive. > This is BAD. Can you call me and trouble shoot? > > "Patti MacLeod" wrote: > > > > > Hmmmm......you could give this a shot: > > > > D/load the zipped archive for the Promise SATA378 Driver V1.00.0.26 for > > Windows 98SE/NT4.0/ME/2000/XP/2003 from here: > > http://usa.asus.com/support/download/selectftp.aspx?l1_id=1&l2_id=21&l3_id=1&m_id=1&f_name=378ata_100104528.zip~zaqwedc > > Click on the appropriate d/load location for your area (Global, USA, Europe > > or China), and d/load the file to a folder on your hard drive. Create a new > > folder (called it Promise SATA drivers or something like that) and extract > > the contents of the d/loaded file to that folder. Put a formatted floppy > > disk in the drive (hopefully the computer that you're currently using and > > your "problem" computer have floppy drives!), open the Promise SATA drivers > > (or whatever you named it <g>) folder and double-click on the MakeDisk.exe > > file. > > > > Once the drivers floppy has been created, run XP Setup again, pressing F6 > > when prompted to do so in order to load third-party mass storage devices. > > When it gets to the screen that prompts you for a disk containing the files > > for mass storage device, put the drivers floppy in and hit ENTER. > > > > Hoping that that works!! > > > > > > > > Regards, > > > > -- > > Patti MacLeod > > Microsoft MVP - Windows Shell/User > > > > "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message > > news:71383CC1-E818-4091-9F4B-84840D5D11C7(a)microsoft.com... > > > Thanks for the detailed reply Patti. > > > I found my motherboard CD (ASUS AV8) and created a boot CD for the Promise > > > Fasttrack Raid 378. (I'm figuring this is the SATA drivers?) > > > But after loading them from the XP set up screen (F6) and running XP set > > > up > > > it still doesn't recognize my drive. Yes I do get to the choice of also > > > doing > > > a repair (R) but in choosing this it also says "set up was unable to find > > > mass storage device". > > > > > > Regards, > > > Wyman > > > > > > "Patti MacLeod" wrote: > > > > > >> The drivers for the SATA connector should have been provided on a disk > > >> from > > >> either the motherboard manufacturer or the SATA PCI card manufacturer (if > > >> the SATA controller is not on the motherboard but is on an expansion > > >> card). > > >> If you cannot find the driver disk, perhaps the drivers are available for > > >> download from the manufacturer's website. > > >> > > >> When you attempted to do an inplace upgrade with your XP CD, at what > > >> point > > >> did it not recognize your hard drive? Did you get to the Welcome to Setup > > >> screen where it asks if you want to set up Windows XP now, repair a > > >> Windows > > >> XP installation using Recovery Console or quit Setup without installing > > >> Windows XP? If you are able to access that screen, see if you can enter > > >> Recovery Console by pressing R. If so, and the version of XP that is on > > >> the > > >> "problem" computer was NOT factory installed, then see if you can perform > > >> the steps in this link that I provided in a previous reply: > > >> http://support.microsoft.com/kb/307545/ > > >> > > >> I haven't had much experience with SATA, as I just recently acquired a > > >> new > > >> computer that has that technology, but after reading Noel's post and your > > >> reply, I attempted to access Recovery Console (using both a slipstreamed > > >> with SP1 install CD and a retail with SP2 install CD) without loading the > > >> SATA drivers from floppy. I was able to access Recovery Console using > > >> both > > >> CDs, and was able to log into my #1 Windows Installation (XP with > > >> SP1).......I didn't try logging into the #2 Windows Installation (XP with > > >> SP2). > > >> > > >> > > >> > > >> Regards, > > >> > > >> -- > > >> Patti MacLeod > > >> Microsoft MVP - Windows Shell/User > > >> > > >> "Wyman" <Wyman(a)discussions.microsoft.com> wrote in message > > >> news:36E4FC0E-A3A0-463B-834E-BD3D1C9AD146(a)microsoft.com... > > >> > Yes, I have a Seagate Baracuda SATA 200GB HD but no floppy driver came > > >> with > > >> > it. Any ideas wher I get download this? > > >> > > >> > > >> > > > > > > |