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From: Craig S on 14 Feb 2010 06:31
Thanks, Robear. From your clarification on the types of machines having the
problem I went ahead and tried/Installed Successfully KB977165. It's nice to
get this Update out of the way.

If I may impose, a low-expertise friend has Free AVG which you obviously
dislike. What's your current preference in lieu of AVG Free?

All the best! Craig


"PA Bear [MS MVP]" wrote:

> > ...Omitted
> > KB977165 because it was (advertised) to be the cause of Blue Screens some
> > had posted about.
>
> The vast majority of WinXP users have NOT experienced a BSOD after
> installing KB977165. Then again, that vast majority of users don't have
> hijackware-infested computers and aren't running lousy AV apps like AVG (or
> the freebie McAfee or Norton suite from their ISP) nor have their AV
> subscriptions ever expired.
>
> That being said, KB977615 is "merely" an Important update, not a Critical
> update. Running the KB979682 Fix It is an acceptable workaround for /one/
> of the security vulnerabilities addressed by KB977165 but not for the second
> one.
>
> >..."To avoid
> > these (known) issues, we recommend that you close GPedit.msc before you
> > run
> > the Fix it solution."
>
> If it's a home computer, I'd very much doubt there are any Group Policies in
> place, Craig.
>
> Should you encounter problems after installing KB977165 manually (it's no
> longer being pushed via Automatic Updates)...
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
> Canada or by contacting your local Microsoft subsidiary. There is no-charge
> for support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB977165).
>
> If your problem relates to a Cumulative Security Update for IE, call the
> above number and ask to be transferred to the "Consumer IE queue" (which is
> 47830).
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
> Consumer Security Support home page & Microsoft Update Solution Center also
> offer support options
> https://consumersecuritysupport.microsoft.com/
> http://support.microsoft.com/ph/6527#tab3
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
>
>
> Craig S wrote:
> > Hi Shenan and Robear: I thought I was saying (in Title) that I installed
> > 11
> > out of 12 Updates in groups Successfully vs. all at once and Omitted
> > KB977165 because it was (advertised) to be the cause of Blue Screens some
> > had posted about. I suggested trying that if your tolerance for any other
> > possible issues surfaced. I Disabled Realtime on 3 Security Apps because
> > (2)
> > different FW users had Fixed Update Problems by Disabling their FWs.
> >
> > I haven't done Robear's suggestion because I got to it and read "To avoid
> > these (known) issues, we recommend that you close GPedit.msc before you
> > run
> > the Fix it solution." I Googled and didn't find an easy "How to" for that
> > so
> > I thought I'd see if MS came up with a fix of its own. Normally if I have
> > 2
> > beers in the frig I'll try some things like this without waiting.
> > Thanks for the Replies!
> >
> > "PA Bear [MS MVP]" wrote:
> >> Why did you hide KB977165 (which is no longer being "pushed" via
> >> Automatic
> >> Updates)?
> >>
> >> Have you run Fix It #50364 in http://support.microsoft.com/kb/979682?
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> Craig S wrote:
> >>> I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
> >>> advertised Updates Problem in Title, and Downloaded - Installed in
> >>> Groups
> >>> of
> >>> 5, 3, 3 at a time. One in the last Group Failed 1st Download but Did
> >>> Fine
> >>> on
> >>> the next Re-try.
> >>>
> >>> I suspect KB77165 is the single culprit BUT attempt Updates per your
> >>> issue
> >>> tolerance WITH the Problem Update Un-checked and/or Hidden via Custom
> >>> Install.
> >>
> >> .
>
> .
>
From: PA Bear [MS MVP] on 14 Feb 2010 11:15
Attaboy!

Recommendations (since you asked) include Microsoft Security Essentials
(free), Avira AntiVir (free), NOD32 (not the security suite) & Kaspersky
(not the security suite). Steer well clear of Norton, McAfee, and AVG.


Craig S wrote:
> Thanks, Robear. From your clarification on the types of machines having
> the
> problem I went ahead and tried/Installed Successfully KB977165. It's nice
> to
> get this Update out of the way.
>
> If I may impose, a low-expertise friend has Free AVG which you obviously
> dislike. What's your current preference in lieu of AVG Free?
>
> "PA Bear [MS MVP]" wrote:
>>> ...Omitted
>>> KB977165 because it was (advertised) to be the cause of Blue Screens
>>> some
>>> had posted about.
>>
>> The vast majority of WinXP users have NOT experienced a BSOD after
>> installing KB977165. Then again, that vast majority of users don't have
>> hijackware-infested computers and aren't running lousy AV apps like AVG
>> (or
>> the freebie McAfee or Norton suite from their ISP) nor have their AV
>> subscriptions ever expired.
>>
>> That being said, KB977615 is "merely" an Important update, not a Critical
>> update. Running the KB979682 Fix It is an acceptable workaround for
>> /one/
>> of the security vulnerabilities addressed by KB977165 but not for the
>> second one.
>>
>>> ..."To avoid
>>> these (known) issues, we recommend that you close GPedit.msc before you
>>> run
>>> the Fix it solution."
>>
>> If it's a home computer, I'd very much doubt there are any Group Policies
>> in place, Craig.
>>
>> Should you encounter problems after installing KB977165 manually (it's no
>> longer being pushed via Automatic Updates)...
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
>> Canada or by contacting your local Microsoft subsidiary. There is
>> no-charge for support calls that are associated with security updates.
>> When you call, clearly state that your problem is related to a Security
>> Update and cite the update's KB number (e.g., KB977165).
>>
>> If your problem relates to a Cumulative Security Update for IE, call the
>> above number and ask to be transferred to the "Consumer IE queue" (which
>> is
>> 47830).
>>
>> Or you can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>> Consumer Security Support home page & Microsoft Update Solution Center
>> also
>> offer support options
>> https://consumersecuritysupport.microsoft.com/
>> http://support.microsoft.com/ph/6527#tab3
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>>
>>
>> Craig S wrote:
>>> Hi Shenan and Robear: I thought I was saying (in Title) that I
>>> installed
>>> 11
>>> out of 12 Updates in groups Successfully vs. all at once and Omitted
>>> KB977165 because it was (advertised) to be the cause of Blue Screens
>>> some
>>> had posted about. I suggested trying that if your tolerance for any
>>> other
>>> possible issues surfaced. I Disabled Realtime on 3 Security Apps because
>>> (2)
>>> different FW users had Fixed Update Problems by Disabling their FWs.
>>>
>>> I haven't done Robear's suggestion because I got to it and read "To
>>> avoid
>>> these (known) issues, we recommend that you close GPedit.msc before you
>>> run
>>> the Fix it solution." I Googled and didn't find an easy "How to" for
>>> that
>>> so
>>> I thought I'd see if MS came up with a fix of its own. Normally if I
>>> have
>>> 2
>>> beers in the frig I'll try some things like this without waiting.
>>> Thanks for the Replies!
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Why did you hide KB977165 (which is no longer being "pushed" via
>>>> Automatic
>>>> Updates)?
>>>>
>>>> Have you run Fix It #50364 in http://support.microsoft.com/kb/979682?
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> Craig S wrote:
>>>>> I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
>>>>> advertised Updates Problem in Title, and Downloaded - Installed in
>>>>> Groups
>>>>> of
>>>>> 5, 3, 3 at a time. One in the last Group Failed 1st Download but Did
>>>>> Fine
>>>>> on
>>>>> the next Re-try.
>>>>>
>>>>> I suspect KB77165 is the single culprit BUT attempt Updates per your
>>>>> issue
>>>>> tolerance WITH the Problem Update Un-checked and/or Hidden via Custom
>>>>> Install.
>>>>
>>>> .
>>
>> .

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