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From: Craig S on 13 Feb 2010 12:19
I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
advertised Updates Problem in Title, and Downloaded - Installed in Groups of
5, 3, 3 at a time. One in the last Group Failed 1st Download but Did Fine on
the next Re-try.

I suspect KB77165 is the single culprit BUT attempt Updates per your issue
tolerance WITH the Problem Update Un-checked and/or Hidden via Custom Install.
From: Shenan Stanley on 13 Feb 2010 13:09
Craig S wrote:
> I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid
> the advertised Updates Problem in Title, and Downloaded - Installed
> in Groups of 5, 3, 3 at a time. One in the last Group Failed 1st
> Download but Did Fine on the next Re-try.
>
> I suspect KB77165 is the single culprit BUT attempt Updates per
> your issue tolerance WITH the Problem Update Un-checked and/or
> Hidden via Custom Install.

What are you saying?

You have Windows XP ______ Edition with Service Pack 3 (32-bit obviously.)

One can assume - and it is really an assumption since later this might not
be as obvious - that the KB77165 you refer to is actually KB977165
(http://support.microsoft.com/kb/977165/) - is that correct?

So you are having trouble - and I really an trying to interpret what you
have said here - installing the other updates? And you believe - somehow -
that not installing the one update (KB977165) is keeping you from doing
this? Or is KB977165 still trying to install even though (and I think I am
reading this correctly) you hid it?

Actually - I cannot be sure of your issue.

I can understand your hiding update KB977165 for now. It has been known to
cause issues on some systems - particulary Windows XP systems infected with
certain things...

Win32/Alureon.A
http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Virus%3AWin32%2FAlureon.A

More information on the ongoing investigation can be read here:
http://blogs.technet.com/msrc/archive/2010/02/12/update-restart-issues-after-installing-ms10-015.aspx

Then - what I see if I read your post again is that maybe you have no actual
issue. You downloaded and instaled the updates, hiding KB977165 out of the
FUD being spread and installing the rest and it took two or three (maybe
four) reboots to get them all installed (one 'failed' but successfully
instaled and stuck when attempted later.)

So if you could come back - clear up what you are asking (if anything) or
what you are saying (if not asking anything) - that would be very helpful to
all involved.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


From: PA Bear [MS MVP] on 13 Feb 2010 13:59
Why did you hide KB977165 (which is no longer being "pushed" via Automatic
Updates)?

Have you run Fix It #50364 in http://support.microsoft.com/kb/979682?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Craig S wrote:
> I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
> advertised Updates Problem in Title, and Downloaded - Installed in Groups
> of
> 5, 3, 3 at a time. One in the last Group Failed 1st Download but Did Fine
> on
> the next Re-try.
>
> I suspect KB77165 is the single culprit BUT attempt Updates per your issue
> tolerance WITH the Problem Update Un-checked and/or Hidden via Custom
> Install.

From: Craig S on 13 Feb 2010 16:49
Hi Shenan and Robear: I thought I was saying (in Title) that I installed 11
out of 12 Updates in groups Successfully vs. all at once and Omitted
KB977165 because it was (advertised) to be the cause of Blue Screens some had
posted about. I suggested trying that if your tolerance for any other
possible issues surfaced. I Disabled Realtime on 3 Security Apps because (2)
different FW users had Fixed Update Problems by Disabling their FWs.

I haven't done Robear's suggestion because I got to it and read "To avoid
these (known) issues, we recommend that you close GPedit.msc before you run
the Fix it solution." I Googled and didn't find an easy "How to" for that so
I thought I'd see if MS came up with a fix of its own. Normally if I have 2
beers in the frig I'll try some things like this without waiting.
Thanks for the Replies!

"PA Bear [MS MVP]" wrote:

> Why did you hide KB977165 (which is no longer being "pushed" via Automatic
> Updates)?
>
> Have you run Fix It #50364 in http://support.microsoft.com/kb/979682?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> Craig S wrote:
> > I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
> > advertised Updates Problem in Title, and Downloaded - Installed in Groups
> > of
> > 5, 3, 3 at a time. One in the last Group Failed 1st Download but Did Fine
> > on
> > the next Re-try.
> >
> > I suspect KB77165 is the single culprit BUT attempt Updates per your issue
> > tolerance WITH the Problem Update Un-checked and/or Hidden via Custom
> > Install.
>
> .
>
From: PA Bear [MS MVP] on 13 Feb 2010 18:27
> ...Omitted
> KB977165 because it was (advertised) to be the cause of Blue Screens some
> had posted about.

The vast majority of WinXP users have NOT experienced a BSOD after
installing KB977165. Then again, that vast majority of users don't have
hijackware-infested computers and aren't running lousy AV apps like AVG (or
the freebie McAfee or Norton suite from their ISP) nor have their AV
subscriptions ever expired.

That being said, KB977615 is "merely" an Important update, not a Critical
update. Running the KB979682 Fix It is an acceptable workaround for /one/
of the security vulnerabilities addressed by KB977165 but not for the second
one.

>..."To avoid
> these (known) issues, we recommend that you close GPedit.msc before you
> run
> the Fix it solution."

If it's a home computer, I'd very much doubt there are any Group Policies in
place, Craig.

Should you encounter problems after installing KB977165 manually (it's no
longer being pushed via Automatic Updates)...

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB977165).

If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.


Craig S wrote:
> Hi Shenan and Robear: I thought I was saying (in Title) that I installed
> 11
> out of 12 Updates in groups Successfully vs. all at once and Omitted
> KB977165 because it was (advertised) to be the cause of Blue Screens some
> had posted about. I suggested trying that if your tolerance for any other
> possible issues surfaced. I Disabled Realtime on 3 Security Apps because
> (2)
> different FW users had Fixed Update Problems by Disabling their FWs.
>
> I haven't done Robear's suggestion because I got to it and read "To avoid
> these (known) issues, we recommend that you close GPedit.msc before you
> run
> the Fix it solution." I Googled and didn't find an easy "How to" for that
> so
> I thought I'd see if MS came up with a fix of its own. Normally if I have
> 2
> beers in the frig I'll try some things like this without waiting.
> Thanks for the Replies!
>
> "PA Bear [MS MVP]" wrote:
>> Why did you hide KB977165 (which is no longer being "pushed" via
>> Automatic
>> Updates)?
>>
>> Have you run Fix It #50364 in http://support.microsoft.com/kb/979682?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> Craig S wrote:
>>> I Disabled Malwarebytes and SuperAS Real-time + AV Real-Time, Hid the
>>> advertised Updates Problem in Title, and Downloaded - Installed in
>>> Groups
>>> of
>>> 5, 3, 3 at a time. One in the last Group Failed 1st Download but Did
>>> Fine
>>> on
>>> the next Re-try.
>>>
>>> I suspect KB77165 is the single culprit BUT attempt Updates per your
>>> issue
>>> tolerance WITH the Problem Update Un-checked and/or Hidden via Custom
>>> Install.
>>
>> .

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