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From: Ben Shimmin on 6 Dec 2009 10:03
GD <real.email(a)signature.below>:

[...]

> Then go back to the store and have a moan to the 'concierge'. Their
> job, after all, is to 'verbally embrace' you and 'orchestrate your
> store adventure in the best possible way':

Jesus. No wonder I feel waves of uncontrollable violence rising in me
whenever I speak to them.

b.

--
<bas(a)bas.me.uk> <URL:http://bas.me.uk/>
`It is like Swinburne sat down on his soul's darkest night and designed an
organized sport.'
-- David Foster Wallace, _Infinite Jest_, on American football
From: Rob on 6 Dec 2009 10:03
the_niner_nation wrote:
>
> "Graham J" <graham(a)nospam.zen.co.uk> wrote in message
> news:4b1b9ad4$0$2476$db0fefd9(a)news.zen.co.uk...
>>
>> "the_niner_nation" <the_niner_nation(a)sf49ers.com> wrote in message
>> news:7o08h9F3oanrmU1(a)mid.individual.net...
>>> Finally migrated to a quad core imac this week and well worth the
>>> wait. at the apple store, i was also sold ( quiet beautifully, i
>>> might add) something called a ' one to one' service. I was told that
>>> for �89 per year I can have as many individual 'coaching' sessions as
>>> I need to make a smooth migration from windows and also to work on
>>> projects.
>>>
>>> It was very easy to book online and I promptly booked myself for a
>>> project workshop one to one to create a dvd slide show .
>>>
>>> I was really looking forward to the session and arrived, with sd
>>> cards with photos and videos only to be told by the greasy oink in
>>> the store with a wolly hat that i can only do the project if i know
>>> the mac system to an advanced standard. this totally puzzeled me as i
>>> was promised help to migrate from windows to a mac as a big part of
>>> this one to one nonsense.
>>>
>>> I asked what i had signed up for and he basically told me to come
>>> back and re-book once i was more familiar with the mac.
>>>
>>> what a blatant and utter rip off and waste of money. the store also
>>> wouldn't give me a refund or clarify exactly what my �89 pays for.
>>> they explained again that its for workshops, projects and one to one
>>> tuition yet my booked session was not going to happen , thye wouldn't
>>> say why except that my mac skills arnt high enough to do the
>>> project..duuuhhh??!!! thats why i signed up!!!
>>>
>>> I had to travel 15 miles to the store, fight for parking only to be
>>> turned away by the hyper-sweaty oink in a wolly hat i dont qualify
>>> for their training as im not an advanced mac user. I dont see the
>>> point in 'doing a project' in an apple store for 3 hours when i could
>>> be doing it in the comfort of my own home.
>>>
>>> how the hell did apple get away with this blatant rip off???
>>
>> Let others beware!
>>
>> If you're starting from nothing, then �89 would barely buy you 2 hours
>> teaching in your own home from a competent trainer. And it is the
>> teaching at the early stage of using a new computer system that is the
>> most important.
>>
>> Once you have that you can probably teach yourself to create a DVD
>> slide show, or use mailmerge to create your Christmas card address
>> labels. The fundamentals are what allows you to formulate questions
>> in a way that more knowledgeable users will understand what it is
>> you're asking, so that you will then understand their answers.
>>
>> Migrating from Windows to Mac is not like buying a new car. Rather it
>> is like migrating from using trains to driving your own car - you
>> probably wouldn't buy a car without having driving lessons and passing
>> the test!
>>
>> --
>> Graham J
>>
>>
>>
>>
>>
>>
>
> hi graham, i totally 'get' what you say, but so far my �89 has cost me
> the travelling expenses to the store, an hour and a half to find
> parking, add parking cost and critically, *NO* one to one sesson and no
> clear explanation of exactly what i have paid for.

Blimey. Have a look at:

http://www.apple.com/uk/retail/onetoone/

Then 'View Sessions'. You can hardly be expected to leap sessions - it'd
be a waste of time. You have to understand basic stuff like security,
file management and backing up. I'd guess and say you came across like a
complete prat who grunted something along the lines of 'DVD. Make. Now.'

Just guessing mind ;-)

Rob

From: the_niner_nation on 6 Dec 2009 10:49

"Rob" <patchoulianREMOVE(a)gmail.com> wrote in message
news:bJPSm.12525$Ym4.5923(a)text.news.virginmedia.com...
> the_niner_nation wrote:
>>
>> "Graham J" <graham(a)nospam.zen.co.uk> wrote in message
>> news:4b1b9ad4$0$2476$db0fefd9(a)news.zen.co.uk...
>>>
>>> "the_niner_nation" <the_niner_nation(a)sf49ers.com> wrote in message
>>> news:7o08h9F3oanrmU1(a)mid.individual.net...
>>>> Finally migrated to a quad core imac this week and well worth the wait.
>>>> at the apple store, i was also sold ( quiet beautifully, i might add)
>>>> something called a ' one to one' service. I was told that for �89 per
>>>> year I can have as many individual 'coaching' sessions as I need to
>>>> make a smooth migration from windows and also to work on projects.
>>>>
>>>> It was very easy to book online and I promptly booked myself for a
>>>> project workshop one to one to create a dvd slide show .
>>>>
>>>> I was really looking forward to the session and arrived, with sd cards
>>>> with photos and videos only to be told by the greasy oink in the store
>>>> with a wolly hat that i can only do the project if i know the mac
>>>> system to an advanced standard. this totally puzzeled me as i was
>>>> promised help to migrate from windows to a mac as a big part of this
>>>> one to one nonsense.
>>>>
>>>> I asked what i had signed up for and he basically told me to come back
>>>> and re-book once i was more familiar with the mac.
>>>>
>>>> what a blatant and utter rip off and waste of money. the store also
>>>> wouldn't give me a refund or clarify exactly what my �89 pays for. they
>>>> explained again that its for workshops, projects and one to one tuition
>>>> yet my booked session was not going to happen , thye wouldn't say why
>>>> except that my mac skills arnt high enough to do the
>>>> project..duuuhhh??!!! thats why i signed up!!!
>>>>
>>>> I had to travel 15 miles to the store, fight for parking only to be
>>>> turned away by the hyper-sweaty oink in a wolly hat i dont qualify for
>>>> their training as im not an advanced mac user. I dont see the point in
>>>> 'doing a project' in an apple store for 3 hours when i could be doing
>>>> it in the comfort of my own home.
>>>>
>>>> how the hell did apple get away with this blatant rip off???
>>>
>>> Let others beware!
>>>
>>> If you're starting from nothing, then �89 would barely buy you 2 hours
>>> teaching in your own home from a competent trainer. And it is the
>>> teaching at the early stage of using a new computer system that is the
>>> most important.
>>>
>>> Once you have that you can probably teach yourself to create a DVD slide
>>> show, or use mailmerge to create your Christmas card address labels.
>>> The fundamentals are what allows you to formulate questions in a way
>>> that more knowledgeable users will understand what it is you're asking,
>>> so that you will then understand their answers.
>>>
>>> Migrating from Windows to Mac is not like buying a new car. Rather it
>>> is like migrating from using trains to driving your own car - you
>>> probably wouldn't buy a car without having driving lessons and passing
>>> the test!
>>>
>>> --
>>> Graham J
>>>
>>>
>>>
>>>
>>>
>>>
>>
>> hi graham, i totally 'get' what you say, but so far my �89 has cost me
>> the travelling expenses to the store, an hour and a half to find parking,
>> add parking cost and critically, *NO* one to one sesson and no clear
>> explanation of exactly what i have paid for.
>
> Blimey. Have a look at:
>
> http://www.apple.com/uk/retail/onetoone/
>
> Then 'View Sessions'. You can hardly be expected to leap sessions - it'd
> be a waste of time. You have to understand basic stuff like security, file
> management and backing up. I'd guess and say you came across like a
> complete prat who grunted something along the lines of 'DVD. Make. Now.'
>
> Just guessing mind ;-)
>
> Rob
>

i couldnt agree more, i oftentimes think people who post on usenet that
don't offer constructive assisance are
complete dickweeds with no life outside of a computer, but sometimes im
wrong..

From: the_niner_nation on 6 Dec 2009 18:21

>
> Hopefully, everything should work out as it should after that. Until
> then, just settle back and hope that Frank Gore has another career game
> today.
>


hehe he might well have one if they gave him the damn ball!!
From: Rowland McDonnell on 9 Dec 2009 07:28
GD <real.email(a)signature.below> wrote:

> the_niner_nation wrote:
>
> > how the hell did apple get away with this blatant rip off???

It's a bloke in the shop who's in need of sacking that's the problem.

> Someone I know signed up for the one-to-one deal and, once a week,
> pulls out his pensioner's bus pas and travels an hour to the nearest
> Apple Store. As someone who had no experience of Macs and little
> experience of PCs, he has nothing but praise for the clear and patient
> instruction he receives and reckons it is possibly the best �79 he ever
> spent.
>
> Have a look at what your money should buy you at:
>
> http://www.apple.com/uk/retail/onetoone/

"There's no better way to get set up, get trained and get going on your
new Mac than with a One to One membership at the Apple Retail Store. The
most knowledgeable Mac people in the world will transfer your files from
your old computer, teach you all the basics in face-to-face training
sessions, and guide you through more advanced projects. So whether
you're brand-new to a Mac, a seasoned pro, or somewhere in between, One
to One will help take your skills to the next level."

> Then go back to the store and have a moan to the 'concierge'. Their
> job, after all, is to 'verbally embrace' you and 'orchestrate your
> store adventure in the best possible way':
>
> http://www.ifoapplestore.com/stores/concierge_jobdescription.html
>
> Finally, ask them to refund the �10 they apparently overcharged you and
> have them reset your one year clock to zero.
>
> Hopefully, everything should work out as it should after that. Until
> then, just settle back and hope that Frank Gore has another career game
> today.

If not, contact whatever passes for trading standards these days.

You're a victim of fraud, it seems to me.

Rowland.

--
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