apple '' one to one'' is a rip-off???
in [UK Mac]
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From: the_niner_nation on 5 Dec 2009 18:26 Finally migrated to a quad core imac this week and well worth the wait. at the apple store, i was also sold ( quiet beautifully, i might add) something called a ' one to one' service. I was told that for �89 per year I can have as many individual 'coaching' sessions as I need to make a smooth migration from windows and also to work on projects. It was very easy to book online and I promptly booked myself for a project workshop one to one to create a dvd slide show . I was really looking forward to the session and arrived, with sd cards with photos and videos only to be told by the greasy oink in the store with a wolly hat that i can only do the project if i know the mac system to an advanced standard. this totally puzzeled me as i was promised help to migrate from windows to a mac as a big part of this one to one nonsense. I asked what i had signed up for and he basically told me to come back and re-book once i was more familiar with the mac. what a blatant and utter rip off and waste of money. the store also wouldn't give me a refund or clarify exactly what my �89 pays for. they explained again that its for workshops, projects and one to one tuition yet my booked session was not going to happen , thye wouldn't say why except that my mac skills arnt high enough to do the project..duuuhhh??!!! thats why i signed up!!! I had to travel 15 miles to the store, fight for parking only to be turned away by the hyper-sweaty oink in a wolly hat i dont qualify for their training as im not an advanced mac user. I dont see the point in 'doing a project' in an apple store for 3 hours when i could be doing it in the comfort of my own home. how the hell did apple get away with this blatant rip off???
From: Lynn W on 6 Dec 2009 05:39 On 5/12/09 23:26, in article 7o08h9F3oanrmU1(a)mid.individual.net, "the_niner_nation" <the_niner_nation(a)sf49ers.com> wrote: > Finally migrated to a quad core imac this week and well worth the wait. at > the apple store, i was also sold ( quiet beautifully, i might add) something > called a ' one to one' service. I was told that for �89 per year I can have > as many individual 'coaching' sessions as I need to make a smooth migration > from windows and also to work on projects. > > It was very easy to book online and I promptly booked myself for a project > workshop one to one to create a dvd slide show . > > I was really looking forward to the session and arrived, with sd cards with > photos and videos only to be told by the greasy oink in the store with a > wolly hat that i can only do the project if i know the mac system to an > advanced standard. this totally puzzeled me as i was promised help to > migrate from windows to a mac as a big part of this one to one nonsense. > > I asked what i had signed up for and he basically told me to come back and > re-book once i was more familiar with the mac. > > what a blatant and utter rip off and waste of money. the store also wouldn't > give me a refund or clarify exactly what my �89 pays for. they explained > again that its for workshops, projects and one to one tuition yet my booked > session was not going to happen , thye wouldn't say why except that my mac > skills arnt high enough to do the project..duuuhhh??!!! thats why i signed > up!!! > > I had to travel 15 miles to the store, fight for parking only to be turned > away by the hyper-sweaty oink in a wolly hat i dont qualify for their > training as im not an advanced mac user. I dont see the point in 'doing a > project' in an apple store for 3 hours when i could be doing it in the > comfort of my own home. > > how the hell did apple get away with this blatant rip off??? > I had one to one when I converted to the Mac. I went to the Trafford Centre in Manchester and they were brilliant. I was a complete novice and nothing was too much trouble. I can't fault them and they continue to be great if you ever call in to the Store to ask questions, advice etc. The only thing I could fault with the 'one to one' is that very often an hour isn't long enough so you may have learn something over a period of lessons. I think you are just going to the wrong store! Lynn
From: Graham J on 6 Dec 2009 06:51 "the_niner_nation" <the_niner_nation(a)sf49ers.com> wrote in message news:7o08h9F3oanrmU1(a)mid.individual.net... > Finally migrated to a quad core imac this week and well worth the wait. at > the apple store, i was also sold ( quiet beautifully, i might add) > something called a ' one to one' service. I was told that for �89 per year > I can have as many individual 'coaching' sessions as I need to make a > smooth migration from windows and also to work on projects. > > It was very easy to book online and I promptly booked myself for a project > workshop one to one to create a dvd slide show . > > I was really looking forward to the session and arrived, with sd cards > with photos and videos only to be told by the greasy oink in the store > with a wolly hat that i can only do the project if i know the mac system > to an advanced standard. this totally puzzeled me as i was promised help > to migrate from windows to a mac as a big part of this one to one > nonsense. > > I asked what i had signed up for and he basically told me to come back and > re-book once i was more familiar with the mac. > > what a blatant and utter rip off and waste of money. the store also > wouldn't give me a refund or clarify exactly what my �89 pays for. they > explained again that its for workshops, projects and one to one tuition > yet my booked session was not going to happen , thye wouldn't say why > except that my mac skills arnt high enough to do the project..duuuhhh??!!! > thats why i signed up!!! > > I had to travel 15 miles to the store, fight for parking only to be turned > away by the hyper-sweaty oink in a wolly hat i dont qualify for their > training as im not an advanced mac user. I dont see the point in 'doing a > project' in an apple store for 3 hours when i could be doing it in the > comfort of my own home. > > how the hell did apple get away with this blatant rip off??? Let others beware! If you're starting from nothing, then �89 would barely buy you 2 hours teaching in your own home from a competent trainer. And it is the teaching at the early stage of using a new computer system that is the most important. Once you have that you can probably teach yourself to create a DVD slide show, or use mailmerge to create your Christmas card address labels. The fundamentals are what allows you to formulate questions in a way that more knowledgeable users will understand what it is you're asking, so that you will then understand their answers. Migrating from Windows to Mac is not like buying a new car. Rather it is like migrating from using trains to driving your own car - you probably wouldn't buy a car without having driving lessons and passing the test! -- Graham J
From: the_niner_nation on 6 Dec 2009 07:11 "Graham J" <graham(a)nospam.zen.co.uk> wrote in message news:4b1b9ad4$0$2476$db0fefd9(a)news.zen.co.uk... > > "the_niner_nation" <the_niner_nation(a)sf49ers.com> wrote in message > news:7o08h9F3oanrmU1(a)mid.individual.net... >> Finally migrated to a quad core imac this week and well worth the wait. >> at the apple store, i was also sold ( quiet beautifully, i might add) >> something called a ' one to one' service. I was told that for �89 per >> year I can have as many individual 'coaching' sessions as I need to make >> a smooth migration from windows and also to work on projects. >> >> It was very easy to book online and I promptly booked myself for a >> project workshop one to one to create a dvd slide show . >> >> I was really looking forward to the session and arrived, with sd cards >> with photos and videos only to be told by the greasy oink in the store >> with a wolly hat that i can only do the project if i know the mac system >> to an advanced standard. this totally puzzeled me as i was promised help >> to migrate from windows to a mac as a big part of this one to one >> nonsense. >> >> I asked what i had signed up for and he basically told me to come back >> and re-book once i was more familiar with the mac. >> >> what a blatant and utter rip off and waste of money. the store also >> wouldn't give me a refund or clarify exactly what my �89 pays for. they >> explained again that its for workshops, projects and one to one tuition >> yet my booked session was not going to happen , thye wouldn't say why >> except that my mac skills arnt high enough to do the >> project..duuuhhh??!!! thats why i signed up!!! >> >> I had to travel 15 miles to the store, fight for parking only to be >> turned away by the hyper-sweaty oink in a wolly hat i dont qualify for >> their training as im not an advanced mac user. I dont see the point in >> 'doing a project' in an apple store for 3 hours when i could be doing it >> in the comfort of my own home. >> >> how the hell did apple get away with this blatant rip off??? > > Let others beware! > > If you're starting from nothing, then �89 would barely buy you 2 hours > teaching in your own home from a competent trainer. And it is the > teaching at the early stage of using a new computer system that is the > most important. > > Once you have that you can probably teach yourself to create a DVD slide > show, or use mailmerge to create your Christmas card address labels. The > fundamentals are what allows you to formulate questions in a way that more > knowledgeable users will understand what it is you're asking, so that you > will then understand their answers. > > Migrating from Windows to Mac is not like buying a new car. Rather it is > like migrating from using trains to driving your own car - you probably > wouldn't buy a car without having driving lessons and passing the test! > > -- > Graham J > > > > > > hi graham, i totally 'get' what you say, but so far my �89 has cost me the travelling expenses to the store, an hour and a half to find parking, add parking cost and critically, *NO* one to one sesson and no clear explanation of exactly what i have paid for.
From: GD on 6 Dec 2009 08:59 On Sat, 5 Dec 2009 23:26:31 +0000, the_niner_nation wrote (in article <7o08h9F3oanrmU1(a)mid.individual.net>): > how the hell did apple get away with this blatant rip off??? Someone I know signed up for the one-to-one deal and, once a week, pulls out his pensioner's bus pas and travels an hour to the nearest Apple Store. As someone who had no experience of Macs and little experience of PCs, he has nothing but praise for the clear and patient instruction he receives and reckons it is possibly the best �79 he ever spent. Have a look at what your money should buy you at: http://www.apple.com/uk/retail/onetoone/ Then go back to the store and have a moan to the 'concierge'. Their job, after all, is to 'verbally embrace' you and 'orchestrate your store adventure in the best possible way': http://www.ifoapplestore.com/stores/concierge_jobdescription.html Finally, ask them to refund the �10 they apparently overcharged you and have them reset your one year clock to zero. Hopefully, everything should work out as it should after that. Until then, just settle back and hope that Frank Gore has another career game today. -- My email address is geod99 (at) googlemail dot com You know what to do
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