hx2490b ROM upgrade - BEWARE
in [Pocket PC]
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From: Tony on 18 Aug 2006 07:49 Did the upgrade of the ROM. It stuffed my IPAQ - stuck on the 'screen align' setup screen. Even a clean reset does not help. HP online chat help was USELESS! Wasted an hour with them. I await a phone call on Monday (business hours) - it is Friday night here in Australia Not very happy! Can anyone here help? Figure it might happen here quicker than HP can! Thanks. "Old Man" <oldman(a)oldman.com> wrote in message news:44e12012$1(a)127.0.0.1... >I found the solution at: > http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23561.html > > it's for 2490b > > "Tony" <anthn(a)hotmail.com> > >> Sorry guys if this is a stupid question, but I am new to PDAs. >> >> Have had my Hx2490 for about a month - all was going fine. Bought nyself >> a 1 GB SD card to load my music. Left the card in the PDA overnight... >> with the unit turned off....next morning the battery was dead. Would not >> start. Charged the battery - but the PDA would not start. Took the SD >> card out - it started. Thought this may have been just a 'once off' (one >> of those computer glitches) so been experimenting a bit since. >> >> Comes down to - >> >> 1. if I turn the unit off with the SD card inserted, it will not start >> again with it inserted - even though there is battery power left. Take it >> out and it starts! >> 2. if I turn the unit off with the SD card inserted, it drains the >> battery within a few hours. >> >> Question - is this normal?? If not, what's going on? >> >> Hope someone can help. >> >> Regards. >> > >
From: Beverly Howard [Ms-MVP/MobileDev] on 18 Aug 2006 13:31 >> Can anyone here help? << First, be sure you are executing a "hard reset" and not a "soft reset" No guarantees, but, the following points have worked for me in similar situations where the first rom upgrade try failed. Remove memory card fully charge unit run upgrade while hooked to charger stop all processes on the desktop set screensaver and any suspend timeout OFF restart rom ugrade process If it fails again, retry at least twice. As long as the rom loader can execute and begin the process, there is hope... if the upgrade process cannot begin, the only option I am aware of is to allow the oem to execute a hardware reflash of the unit. Beverly Howard [MS MVP-Mobile Devices]
From: Cleveland Tech on 19 Aug 2006 10:23 "Tony" <anthn(a)hotmail.com> wrote in message news:e00xXxrwGHA.4596(a)TK2MSFTNGP05.phx.gbl... > Did the upgrade of the ROM. It stuffed my IPAQ - stuck on the 'screen align' > setup > screen. Even a clean reset does not help. HP online chat help was USELESS! > Wasted an hour with them. > I await a phone call on Monday (business hours) - it is Friday night here in > Australia > Not very happy! > > Can anyone here help? Figure it might happen here quicker than HP can! > > Thanks. > > > > "Old Man" <oldman(a)oldman.com> wrote in message news:44e12012$1(a)127.0.0.1... > >I found the solution at: > > http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23561.html > > > > it's for 2490b > > > > "Tony" <anthn(a)hotmail.com> > > > >> Sorry guys if this is a stupid question, but I am new to PDAs. > >> > >> Have had my Hx2490 for about a month - all was going fine. Bought nyself > >> a 1 GB SD card to load my music. Left the card in the PDA overnight... > >> with the unit turned off....next morning the battery was dead. Would not > >> start. Charged the battery - but the PDA would not start. Took the SD > >> card out - it started. Thought this may have been just a 'once off' (one > >> of those computer glitches) so been experimenting a bit since. > >> > >> Comes down to - > >> > >> 1. if I turn the unit off with the SD card inserted, it will not start > >> again with it inserted - even though there is battery power left. Take it > >> out and it starts! > >> 2. if I turn the unit off with the SD card inserted, it drains the > >> battery within a few hours. > >> > >> Question - is this normal?? If not, what's going on? > >> > >> Hope someone can help. > >> > >> Regards. > >> > > > > > > Also, just to be clear on the reset from HP - Recovery Procedure for HP iPAQ hx2750, hx2490, and hx2790 Pocket PC Series: 1.. Perform a Hard Reset on the iPAQ Pocket PC by pressing and holding the Calendar and iTask buttons (1 and 4). 2.. While holding down the Calendar and iTask buttons, use the stylus to lightly press and hold the Reset button, which is located at the bottom of the iPAQ Pocket PC, for approximately two seconds. 3.. Release all buttons. 4.. Connect AC power to the iPAQ Pocket PC. The handheld Powers On, performs the normal boot sequence, and automatically restarts the update process. Also - Bev has great advice on steps to try (or retry) Good luck.
From: Cleveland Tech on 19 Aug 2006 10:23 "Tony" <anthn(a)hotmail.com> wrote in message news:e00xXxrwGHA.4596(a)TK2MSFTNGP05.phx.gbl... > Did the upgrade of the ROM. It stuffed my IPAQ - stuck on the 'screen align' > setup > screen. Even a clean reset does not help. HP online chat help was USELESS! > Wasted an hour with them. > I await a phone call on Monday (business hours) - it is Friday night here in > Australia > Not very happy! > > Can anyone here help? Figure it might happen here quicker than HP can! > > Thanks. > > > > "Old Man" <oldman(a)oldman.com> wrote in message news:44e12012$1(a)127.0.0.1... > >I found the solution at: > > http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23561.html > > > > it's for 2490b > > > > "Tony" <anthn(a)hotmail.com> > > > >> Sorry guys if this is a stupid question, but I am new to PDAs. > >> > >> Have had my Hx2490 for about a month - all was going fine. Bought nyself > >> a 1 GB SD card to load my music. Left the card in the PDA overnight... > >> with the unit turned off....next morning the battery was dead. Would not > >> start. Charged the battery - but the PDA would not start. Took the SD > >> card out - it started. Thought this may have been just a 'once off' (one > >> of those computer glitches) so been experimenting a bit since. > >> > >> Comes down to - > >> > >> 1. if I turn the unit off with the SD card inserted, it will not start > >> again with it inserted - even though there is battery power left. Take it > >> out and it starts! > >> 2. if I turn the unit off with the SD card inserted, it drains the > >> battery within a few hours. > >> > >> Question - is this normal?? If not, what's going on? > >> > >> Hope someone can help. > >> > >> Regards. > >> > > > > > > Also, just to be clear on the reset from HP - Recovery Procedure for HP iPAQ hx2750, hx2490, and hx2790 Pocket PC Series: 1.. Perform a Hard Reset on the iPAQ Pocket PC by pressing and holding the Calendar and iTask buttons (1 and 4). 2.. While holding down the Calendar and iTask buttons, use the stylus to lightly press and hold the Reset button, which is located at the bottom of the iPAQ Pocket PC, for approximately two seconds. 3.. Release all buttons. 4.. Connect AC power to the iPAQ Pocket PC. The handheld Powers On, performs the normal boot sequence, and automatically restarts the update process. Also - Bev has great advice on steps to try (or retry) Good luck.
From: Tony on 20 Aug 2006 04:01
Thanks for the help guys. I had done ALL resets - soft reset; hard reset (calander+iTask+reset) and clean reset (calander+power+messaging+reset)...all to no avail. It will not do the normal reboot sequence tho - it is stuck on the 'screen align' screen during the reboot - will not go to the next screen. Looks like back to HP! Thanks anyway. Regards. "Cleveland Tech" <clevelandtech(a)hotmail.com> wrote in message news:99FFg.9594$1f6.402(a)newssvr27.news.prodigy.net... > > "Tony" <anthn(a)hotmail.com> wrote in message > news:e00xXxrwGHA.4596(a)TK2MSFTNGP05.phx.gbl... >> Did the upgrade of the ROM. It stuffed my IPAQ - stuck on the 'screen > align' >> setup >> screen. Even a clean reset does not help. HP online chat help was >> USELESS! >> Wasted an hour with them. >> I await a phone call on Monday (business hours) - it is Friday night here > in >> Australia >> Not very happy! >> >> Can anyone here help? Figure it might happen here quicker than HP can! >> >> Thanks. >> >> >> >> "Old Man" <oldman(a)oldman.com> wrote in message > news:44e12012$1(a)127.0.0.1... >> >I found the solution at: >> > > http://h18007.www1.hp.com/support/files/HandheldiPAQ/us/download/23561.html >> > >> > it's for 2490b >> > >> > "Tony" <anthn(a)hotmail.com> >> > >> >> Sorry guys if this is a stupid question, but I am new to PDAs. >> >> >> >> Have had my Hx2490 for about a month - all was going fine. Bought > nyself >> >> a 1 GB SD card to load my music. Left the card in the PDA overnight... >> >> with the unit turned off....next morning the battery was dead. Would > not >> >> start. Charged the battery - but the PDA would not start. Took the SD >> >> card out - it started. Thought this may have been just a 'once off' > (one >> >> of those computer glitches) so been experimenting a bit since. >> >> >> >> Comes down to - >> >> >> >> 1. if I turn the unit off with the SD card inserted, it will not start >> >> again with it inserted - even though there is battery power left. Take > it >> >> out and it starts! >> >> 2. if I turn the unit off with the SD card inserted, it drains the >> >> battery within a few hours. >> >> >> >> Question - is this normal?? If not, what's going on? >> >> >> >> Hope someone can help. >> >> >> >> Regards. >> >> >> > >> > >> >> > > Also, just to be clear on the reset from HP - > > Recovery Procedure for HP iPAQ hx2750, hx2490, and hx2790 Pocket PC > Series: > 1.. Perform a Hard Reset on the iPAQ Pocket PC by pressing and holding > the > Calendar and iTask buttons (1 and 4). > 2.. While holding down the Calendar and iTask buttons, use the stylus to > lightly press and hold the Reset button, which is located at the bottom of > the iPAQ Pocket PC, for approximately two seconds. > 3.. Release all buttons. > 4.. Connect AC power to the iPAQ Pocket PC. The handheld Powers On, > performs the normal boot sequence, and automatically restarts the update > process. > Also - Bev has great advice on steps to try (or retry) > > Good luck. > > |