rename suggestion nickname
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From: Cliff Galiher - MVP on 5 Apr 2010 14:41 Based on what you describe, you have one of two possibilities going on: 1) You missed a place on the server where the old name still exists and thus is the one being used. Where exactly I couldn't tell you, since that information is stored several places. 2) Your offline address book (on the server) is not getting refreshed, which it should do every 24 hrs, and outlook, in turn, is getting that stale information. For #1, you'll just have to dig through all of the account settings INCLUDING the exchange settings on the server. For #2, if the OAB is not refreshing then there should also be related event logs describing the specific problem Exchange had when it tried. There are several possible causes, so if this is indeed the cause, we won't be able to get more specific on a fix until the cause is known. -Cliff "SBS user" <user(a)domain.com> wrote in message news:#BFTC$N1KHA.5536(a)TK2MSFTNGP04.phx.gbl... > I am still having trouble with this and want some more explination. Here > is an example od what I did: > > 1. renamed user1 to user2 in active directory(checked all tabs to make > sure all instances of username was changed) > 2. created a temp user in AD > 3. logged in to computer that was just joined to domain as temp(new > computer - never used before) > 4. setup outlook - not in cached mode > 5. sent user2 an email from temp account > 6. sent user2 another email > > In step 6 when typing user2 into to field it displayed user1 as > suggestion. Where is it getting the user1 name? Is there anything that > can be changed to make it show user2? > > "Ace Fekay [MVP-DS, MCT]" <aceman(a)mvps.RemoveThisPart.org> wrote in > message news:uqt42uN1KHA.220(a)TK2MSFTNGP06.phx.gbl... > "SBS user" <user(a)domain.com> wrote in message > news:euRR1QN1KHA.4204(a)TK2MSFTNGP04.phx.gbl... >> Thanks all for the suggestion, but it does not work. If you simply >> delete >> the suggestion then type in the full email address the next time you send >> to >> that person the incorrect suggestion is there again. I am guessing that >> outlook populates the .nk2 file that it uses with information from active >> directory (the original mailbox name from before I renamed the user). >> Can >> anyone verify this? If so is there a way around this? >> > > It's not that it takes it from AD, rather that if there is a match to ANY > of the address lists, whether it be the GAL or a local contact list, it > will associate it based on the Display Name. Check the user's local > contacts. Check the renamed account in AD. Also, if Outlook is set to > Cached Mode, it may take up to two weeks (depending on the size of the > infrastructure), to update the GAL to the latest display names or > additions. > > -- > Ace > > This posting is provided "AS-IS" with no warranties or guarantees and > confers no rights. > > Please reply back to the newsgroup or forum for collaboration benefit > among responding engineers, and to help others benefit from your > resolution. > > Ace Fekay, MVP, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & > MCSA 2003/2000, MCSA Messaging 2003 > Microsoft Certified Trainer > Microsoft MVP - Directory Services > > If you feel this is an urgent issue and require immediate assistance, > please contact Microsoft PSS directly. Please check > http://support.microsoft.com for regional support phone numbers.
From: Ace Fekay [MVP-DS, MCT] on 5 Apr 2010 23:20
"SBS user" <user(a)domain.com> wrote in message news:%23BFTC$N1KHA.5536(a)TK2MSFTNGP04.phx.gbl... >I am still having trouble with this and want some more explination. Here is > an example od what I did: > > 1. renamed user1 to user2 in active directory(checked all tabs to make sure > all instances of username was changed) > 2. created a temp user in AD > 3. logged in to computer that was just joined to domain as temp(new > computer - never used before) > 4. setup outlook - not in cached mode > 5. sent user2 an email from temp account > 6. sent user2 another email > > In step 6 when typing user2 into to field it displayed user1 as suggestion. > Where is it getting the user1 name? Is there anything that can be changed > to make it show user2? > Curious, how long did you wait to do this after you've renamed the account? Did you by chance also check the GAL from a current Outlook installation, that's not set to Cached Mode, to see if the GAL picked up the change? I have to agree with Cliff with #1 to double check the account settings. If this is SBS 2008, you will want to check the the properties of the account in the SBS console, ADUC and the EMC (Ex Mgmt Console) under Exchange mailboxes, to see if there was something missed. If SBS 2003, check all tabs, including how the name "looks" in ADUC, as well as in the mailboxes list in the ESM (Ex Sytem Manager). Cliff also made a good point about the OAB. When you choose to update the OAB, are there any errors, Event logs or otherwise? How about on the server. Ace |