Canon MX350 MFP on 10.5 problem.
in [UK Mac]
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From: T i m on 13 Jul 2010 14:59 Hi All, I helped a mate setup his new Canon MX350 MF printer just now and after some time, had to leave before I broke something in frustration. 1) Unpack printer, fit carts, connect to WiFi. 2) Put Canon Windows installer CD in XP desktop, install, finds printer, test print, and print from app, all ok. 3) Put Canon OSX installer CD in MacBook, install, finds printer, register Printer and Fax. Not sure registering printer has worked but at one point saw the ink status and did a test print from the Canon / extended utils. Try to print from OO or a web page and the job appears in the queue but simply won't print. Download - run, re-install CD, reboot, try everything that looks vaguely relevant from the Canon support site *driver 10.30.? or summat) but no improvement (in fact we can't even get the status thing to work again). Look for some mention of Bonjour on the laptop but can't see anything. Apples site seems to suggest it's 'built in' with 10.5. Reboot desktop into Ubuntu, can't add MX350 but can add MX340. Test print works fine. Install via CD on XP laptop, all ok. Now the weird thing on the Macbook is you can scan ok so it's obviously seeing the device. But, on one of the printer install / setup screens (maybe from the Print Queue prefs / driver?) you can select the driver and as you select choose 'Canon MX350 series' (and possibly click "Add') a dialogue box flashes up briefly (to fast to read unless repeated) along the lines of 'checking something' and a 'Preferences' button that looks greyed out but nothing else seems to happen. If you click on another tab and click back any setting you did have were lost (suggesting something isn't completing along the way). I stuck Teamviewer on there and told him I'd run it past the gurus. ;-) Heeeelllpppp (please)! <and breathe> Cheers, T i m
From: ray on 14 Jul 2010 03:29 T i m <news(a)spaced.me.uk> wrote: > Hi All, > > I helped a mate setup his new Canon MX350 MF printer just now and > after some time, had to leave before I broke something in frustration. > > 1) Unpack printer, fit carts, connect to WiFi. > > 2) Put Canon Windows installer CD in XP desktop, install, finds > printer, test print, and print from app, all ok. > > 3) Put Canon OSX installer CD in MacBook, install, finds printer, > register Printer and Fax. > > Not sure registering printer has worked but at one point saw the ink > status and did a test print from the Canon / extended utils. > > Try to print from OO or a web page and the job appears in the queue > but simply won't print. > > Download - run, re-install CD, reboot, try everything that looks > vaguely relevant from the Canon support site *driver 10.30.? or > summat) but no improvement (in fact we can't even get the status thing > to work again). > > Look for some mention of Bonjour on the laptop but can't see anything. > Apples site seems to suggest it's 'built in' with 10.5. > > Reboot desktop into Ubuntu, can't add MX350 but can add MX340. Test > print works fine. > > Install via CD on XP laptop, all ok. > > Now the weird thing on the Macbook is you can scan ok so it's > obviously seeing the device. > > But, on one of the printer install / setup screens (maybe from the > Print Queue prefs / driver?) you can select the driver and as you > select choose 'Canon MX350 series' (and possibly click "Add') a > dialogue box flashes up briefly (to fast to read unless repeated) > along the lines of 'checking something' and a 'Preferences' button > that looks greyed out but nothing else seems to happen. If you click > on another tab and click back any setting you did have were lost > (suggesting something isn't completing along the way). > > I stuck Teamviewer on there and told him I'd run it past the gurus. > ;-) > > Heeeelllpppp (please)! > Many manufacturers printer drivers for OSX are not suitable for network printing. This could be your problem. You may have to resort to gutenprint and use CUPS. <http://gimp-print.sourceforge.net/MacOSX.php> Where you will probably find better drivers than Canon supplied. -- http://www.dream-weaver.com/email.php Web development promotion and seo http://www.spaldingcomputers.co.uk http://www.overseasmovingsolutions.com/
From: Graham J on 14 Jul 2010 03:33 OK some general questions from one who knows not much about Macs: > 1) Unpack printer, fit carts, connect to WiFi. What IP address does the WiFi connection give to the printer? How is this achieved? By DHCP, or statically assigned in the printer? As a matter of good practise the IP address should be static, and outside the DHCP scope of the DHCP service. This is so that when there is a power failure and power is restored in an unspecifued sequence, the printer is guaranteed to have the same IP address, and one that dows not conflict with any other device on the LAN. If your DHCP sever (usually in the router) can bind the MAC address of the printer to a given IP address this is an ideal method. From both XP and OSX can you reliably ping the printer? Does the printer have a built-in web page for management? Can you browse this from bothe XP and OSX ?? (You see now why the printer must have a static IP address.) > 2) Put Canon Windows installer CD in XP desktop, install, finds > printer, test print, and print from app, all ok. What protocol is used between XP and the printer? If you have fixed the IP address of the printer then TCP/IP would be best ... > 3) Put Canon OSX installer CD in MacBook, install, finds printer, > register Printer and Fax. Not sure how you tell OSX to use TCP/IP to talk to the printer, but this would be ideal ... Hope this helps ... -- Graham J
From: T i m on 14 Jul 2010 03:42 On Wed, 14 Jul 2010 08:29:57 +0100, datasmog(a)hotmail.com (ray) wrote: >> >Many manufacturers printer drivers for OSX are not suitable for network >printing. This could be your problem. Ok but I'd like to think not in this case as it's a network printer and comes with a setup CD that asks if it's local or on the net etc. ;-( >You may have to resort to gutenprint and use CUPS. ><http://gimp-print.sourceforge.net/MacOSX.php> >Where you will probably find better drivers than Canon supplied. Ok, thanks for that and worth a try if the official path fails etc. Cheers, T i m
From: T i m on 14 Jul 2010 04:10 On Wed, 14 Jul 2010 08:33:24 +0100, "Graham J" <graham(a)invalid> wrote: >OK some general questions from one who knows not much about Macs: > >> 1) Unpack printer, fit carts, connect to WiFi. > >What IP address does the WiFi connection give to the printer? 192.168.0.12 > How is this >achieved? By DHCP, or statically assigned in the printer? Initially by DHCP then I assigned one outside the scope manually, over the (wireless) LAN the Mac. > >As a matter of good practise the IP address should be static, and outside >the DHCP scope of the DHCP service. This is so that when there is a power >failure and power is restored in an unspecifued sequence, the printer is >guaranteed to have the same IP address, and one that dows not conflict with >any other device on the LAN. If your DHCP sever (usually in the router) can >bind the MAC address of the printer to a given IP address this is an ideal >method. ;-) Understood. > >From both XP and OSX can you reliably ping the printer? Didn't try from XP (as two systems worked from the get-go, as did Ubuntu once I'd tried a similar model as that wasn't directly mentioned, possibly too new). > >Does the printer have a built-in web page for management? Can you browse >this from bothe XP and OSX ?? (You see now why the printer must have a >static IP address.) It seems to yes although I've only accessed it via the utils so far. > >> 2) Put Canon Windows installer CD in XP desktop, install, finds >> printer, test print, and print from app, all ok. > >What protocol is used between XP and the printer? If you have fixed the IP >address of the printer then TCP/IP would be best ... Pass, it just worked. When installing the printer under OSX it either seems to fail at a step (then wouldn't carry on) or needs manual intervention and I'm not doing it right. On XP we put the CD in, say go and it get's to the USB / Network bit and stops. We say network, it goes off and finds a printer and we click on it and say next, then it finishes and is ready to use. On OSX (I think it) asks a similar question, it finds the printer then the add printer pops up, either pre-fills or defaults to LPD printing and then seemed to assume an i/p address (although in hindsight it was probably the previous HP network printer). We changed it from .16 to ..12 (as confirmed on the XP and Linux machines) and it seems to look for and find the printer but then it defaults to a Ghostscript / Postscript (can remember) printer / driver. You try to do the test print, the job goes in the cue but sits there for ever with no error message etc. When we then go back and try to change the driver from whatever it offered on it's own to an actual driver (Canon MX350 series) it /sometimes/ will say in the queue, "Printing, some error reason, waiting 10 seconds ..." but never pass go. Going into the Maintenance / Utility section can / has got it to print a head alignment page and has shown the ink status but even at that point it still won't print from an app (well the app prints, it goes in the queue but stays there). And as I said it's not communication in general as we have always been able to network scan? > >> 3) Put Canon OSX installer CD in MacBook, install, finds printer, >> register Printer and Fax. > >Not sure how you tell OSX to use TCP/IP to talk to the printer, but this >would be ideal ... I have to admit, OSX 'the interface' was getting me frustrated towards the end ... tapping down on the touch pad to scroll through the driver list and the cursor would move off the arrow and I'd end up jumping down the page or changing the focus etc. Plus not knowing where to go to actually set any of the stuff (it all seemed too convolute compared with even Ubuntu). But then this was always an issue for me, this 'you don't need to get at the nitty gritty' is ok as long as something automagically works .... ;-( And there is also a good chance this MacBook has been 'fiddled with' as I was even getting frustrated with downloading and installing stuff. You download a .dmg, the download (Safari) dialogue doesn't pop up. You find it, (then seeing you have downloaded the same file 4 times) double click on it and nothing happens. You close down a few screens and there is the thing mounted and opened in the background? And where tf can you turn on the right click function! I can't see it under mouse or trackpad but I guess it has to be there somewhere? It was a combination of all these that made me say I'd have to leave it and come back another day ... I couldn't afford to buy them a new one when I smashed it ... (especially considering how easy it was to do the same thing under XP and Ubuntu). (10, 9, 8, 7 ... ) ;-) Cheers, T i m
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