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From: Mary Sauer on 14 Apr 2010 11:07
Have you tried Canon for support?
http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2269&modelid=14355

I'm not well versed in profile changes, you can look in the Control Panel,
Users. While in the Control Panel look at the Scanner folder.

--
Mary Sauer MVP
http://msauer.mvps.org/

"Jo" <myname(a)asia.com> wrote in message
news:un0gOK22KHA.4752(a)TK2MSFTNGP02.phx.gbl...
> Mary Sauer wrote:
>> Have you tried compacting the Organizer? Open the Organizer from Start,
>> Office Tools. When the Organizer opens, Tools, Compact.
>> If it is this one user, might try repairing the user's profile.
>>
>
> Hi thanks again for the suggestions.
> Running the compacting tool has not solved the issue.
>
> By repairing the user's profile do you mean copy the user data to and create a
> new profile as in
> http://support.microsoft.com/default.aspx?scid=kb;en-us;811151
> ?
> If not can you please suggest a repair procedure?
>
> This method related to a corrupt user profile.
>
> As mentioned I would prefer to fix the clip organizer issue rather than
> rebuild the whole profile.
>
>
> Have you any more imformation you can give on the clip organizer and it's
> attributing files?
>
> Even though a new collection folder can be created manually inside the
> collections folder. for some reason the scanner folder won't create upon
> scanning as it should.
>
> Thankyou


From: Jo on 14 Apr 2010 23:33
Mary Sauer wrote:
> Have you tried Canon for support?
> http://www.usa.canon.com/opd/controller?act=OPDSoftwareAct&fcategoryid=2269&modelid=14355
>
> I'm not well versed in profile changes, you can look in the Control Panel,
> Users. While in the Control Panel look at the Scanner folder.
>
Yes I have tried canon. They say it's a microsoft issue.

So I guess im on my own.

thanks for trying I didnt think it would be an easy one.
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