Clip Organizer - not showing network scanning folder.
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From: Jo on 12 Apr 2010 02:32 We�re using a cannon IR C3380 Serial network scanner via M/S clip organiser to scan images.( add clips to organiser). The Problem is with one user is there is NO folder in clip organiser under "my collections" called "colour network scangear V2.x". There is a folder �Scanner�. in this case, the ScanGear tool detects the scanner using Microsoft Clip Organiser the preview function works but after clicking scan the images are nowhere to be seen. Network Scanning is performed by clicking �File � add clips to organizer � via scanner or camera� After scanning completes The folder �color Network ScanGear V2.x appears In collection list pane under the folder �My Collections� In this folder is where the scanned image is generated. The issue is confined to one particular profile on a one specific PC. With this problem profile in the Clips Organiser there is a folder named "scanner" but not "colour network scangear V2.x" nor does the "colour network scangear V2.x" folder appear after scanning completes. Other users have the folder "colour network scangear v2.x" and this is where the scanned images normally appear after adding (clips to organiser) see below screenshot. There is no folder �scanner� As there is with the problem user profile. Only this single user profile is affected. Other logins on the same pc are ok. So to the program is fine for the same user logon on other computers I�ve tried updating the ScanGear software, running detect and repair and reinstalling Office, but issue remains. Also deleted the scangear registry keys and reinstalled Scangear again, still no luck. Would prefer to fix rather than recreate profile. Is there a specific HKLU Clip Organiser registry key that relates to this the problem? Or any way to reset the clip organizer settings? Many thanks.
From: Mary Sauer on 12 Apr 2010 05:30 The Organizer has its own Detect and Repair. There are times when the Organizer catalog becomes damaged. You can create a new catalog file by renaming the Mstore10.mgc to Mstore10.old. It is in a hidden folder similar to this: C:\Users\<<user>>\AppData\Roaming\Microsoft\Clip Organizer You will lose any custom keywords. -- Mary Sauer MVP http://msauer.mvps.org/ "Jo" <myname(a)asia.com> wrote in message news:OBvYPmg2KHA.4332(a)TK2MSFTNGP02.phx.gbl... > We�re using a cannon IR C3380 Serial network scanner via M/S clip organiser to > scan images.( add clips to organiser). > The Problem is with one user is there is NO folder in clip organiser under > "my collections" called "colour network scangear V2.x". > There is a folder �Scanner�. > > in this case, the ScanGear tool detects the scanner using Microsoft Clip > Organiser the preview function works but after clicking scan the images are > nowhere to be seen. > > Network Scanning is performed by clicking �File � add clips to organizer � > via scanner or camera� > After scanning completes The folder �color Network ScanGear V2.x appears In > collection list pane under the folder �My Collections� > In this folder is where the scanned image is generated. > > The issue is confined to one particular profile on a one specific PC. > With this problem profile in the Clips Organiser there is a folder named > "scanner" but not "colour network scangear V2.x" nor does the "colour network > scangear V2.x" folder appear after scanning completes. > > Other users have the folder "colour network scangear v2.x" and this is where > the scanned images normally appear after adding (clips to organiser) see below > screenshot. > There is no folder �scanner� As there is with the problem user profile. > > Only this single user profile is affected. Other logins on the same pc are ok. > So to the program is fine for the same user logon on other computers > > > I�ve tried updating the ScanGear software, running detect and repair and > reinstalling Office, but issue remains. > > Also deleted the scangear registry keys and reinstalled Scangear again, still > no luck. > > Would prefer to fix rather than recreate profile. > > Is there a specific HKLU Clip Organiser registry key that relates to this > the problem? > > Or any way to reset the clip organizer settings? > > Many thanks.
From: Jo on 13 Apr 2010 01:30 Mary Sauer wrote: > The Organizer has its own Detect and Repair. > > There are times when the Organizer catalog becomes damaged. > > You can create a new catalog file by renaming the Mstore10.mgc to Mstore10.old. > It is in a hidden folder similar to this: > C:\Users\<<user>>\AppData\Roaming\Microsoft\Clip Organizer > You will lose any custom keywords. > Hi sorry that didnt work. Anjything else to try pleas? Thankyou
From: Mary Sauer on 13 Apr 2010 06:12 Have you tried compacting the Organizer? Open the Organizer from Start, Office Tools. When the Organizer opens, Tools, Compact. If it is this one user, might try repairing the user's profile. -- Mary Sauer MVP http://msauer.mvps.org/ "Jo" <myname(a)asia.com> wrote in message news:eyuGGos2KHA.1708(a)TK2MSFTNGP05.phx.gbl... > Mary Sauer wrote: >> The Organizer has its own Detect and Repair. >> >> There are times when the Organizer catalog becomes damaged. >> >> You can create a new catalog file by renaming the Mstore10.mgc to >> Mstore10.old. It is in a hidden folder similar to this: >> C:\Users\<<user>>\AppData\Roaming\Microsoft\Clip Organizer >> You will lose any custom keywords. >> > Hi sorry that didnt work. > Anjything else to try pleas? > Thankyou
From: Jo on 13 Apr 2010 19:41
Mary Sauer wrote: > Have you tried compacting the Organizer? Open the Organizer from Start, Office > Tools. When the Organizer opens, Tools, Compact. > If it is this one user, might try repairing the user's profile. > Hi thanks again for the suggestions. Running the compacting tool has not solved the issue. By repairing the user's profile do you mean copy the user data to and create a new profile as in http://support.microsoft.com/default.aspx?scid=kb;en-us;811151 ? If not can you please suggest a repair procedure? This method related to a corrupt user profile. As mentioned I would prefer to fix the clip organizer issue rather than rebuild the whole profile. Have you any more imformation you can give on the clip organizer and it's attributing files? Even though a new collection folder can be created manually inside the collections folder. for some reason the scanner folder won't create upon scanning as it should. Thankyou |