Clueless customers
in [Repair]
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From: N_Cook on 11 Mar 2010 03:35 Jeff Liebermann <jeffl(a)cruzio.com> wrote in message news:uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com... > I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > > -- > Jeff Liebermann jeffl(a)cruzio.com > 150 Felker St #D http://www.LearnByDestroying.com > Santa Cruz CA 95060 http://802.11junk.com > Skype: JeffLiebermann AE6KS 831-336-2558 In 5 1/4 inch floppy days I managed to have one swallowed by the pc where I worked and the initially unbelieving tech had to dismantle the m/c to retrieve it. It had A and B drives and a very narrow gap between the two and I'd slid the floppy in there.
From: Arfa Daily on 11 Mar 2010 04:16 "Jeff Liebermann" <jeffl(a)cruzio.com> wrote in message news:uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com... >I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > > -- > Jeff Liebermann jeffl(a)cruzio.com Nothing special about you Jeff. I've got the brothers, sisters, and friends of all your customers, living my side of the pond ... :-) Arfa
From: Dave Plowman (News) on 11 Mar 2010 04:47 In article <uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com>, Jeff Liebermann <jeffl(a)cruzio.com> wrote: > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > Why me? Sounds like a nice little earner - unless you're a charity. ;-) -- *A calendar's days are numbered* Dave Plowman dave(a)davenoise.co.uk London SW To e-mail, change noise into sound.
From: JW on 11 Mar 2010 05:07 On Wed, 10 Mar 2010 21:52:38 -0800 Jeff Liebermann <jeffl(a)cruzio.com> wrote in Message id: <uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com>: >I need to rant... > >Welcome to life in the slow lane. I got an email from a customer >asking what type of contact cleaner to use on his laptop keyboard. I >grab the phone, call, but too late. He had already sprayed contact >cleaner all over (and under) the keyboard. Instead of a few "push >hard to operate" keys, he now has a dozen inoperative keys. He >logically proclaimed that the stuff was "contact cleaner" and that his >keyboard problem was obviously a "contact" problem. Ummmm... yeah. > >So, he drags the laptop to my office. I remove the keyboard and dump >it into a glass baking dish full of 90% alcohol. A bit of thrashing, >brushing, and lots of air hose blow drying, and it's working again. I >was lucky and the keytop decals didn't dissolve. > >This is the same customer that has a Dell 531 desktop with the >vertically mounted CD/DVD drive. About half the time, he puts the CD >in upside-down, and then calls me wondering why it won't install or >play. > >Why me? Don't you get paid by the hour? I'd be billing for phone calls too... I've never had a problem taking money from idiots.
From: JW on 11 Mar 2010 05:11
On Thu, 11 Mar 2010 00:11:51 -0800 Jeff Liebermann <jeffl(a)cruzio.com> wrote in Message id: <te8hp5p5tl7a6dlsvb4t49lfvqo5bumkbe(a)4ax.com>: >For example, if they need to burn >a CD with a few files, I get the phone call and walk them through it. >When done, they immediately forget everything I tried to teach them as >they probably won't need to do it again for several months. Sounds like my wife. :) Problem is, I don't get paid to help her I only get frustrated. Honest to [deity] she still can't copy and paste items from one application to another and she's been using a computer for at least ten years! |