Clueless customers
in [Repair]
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From: David Nebenzahl on 11 Mar 2010 13:49 On 3/10/2010 11:54 PM Jeff Liebermann spake thus: > Another day in computer hell. Against my better judgment, I pickup a > customer at one of those lavish senior retirement housing projects. [...] > Senior discount applied and I leave with the check. No problems. > However, she tells all her friends at the retirement home, and the > phone starts ringing with the most amazing collection of strange > questions and problems. I'm starting to question my own sanity. Ah; I think the saying that applies here is "No good deed goes unpunished". -- You were wrong, and I'm man enough to admit it. - a Usenet "apology"
From: Roger Blake on 11 Mar 2010 13:58 On 2010-03-11, Meat Plow <Meat> wrote: > I gave up on PC repair because of the people who use them and don't > learn from their mistakes. Most people are just too stoopid to be using a computer. They would be far better off and everyone happier if they stuck to using a typewriter. -- Roger Blake (Change "invalid" to "com" for email. Google Groups killfiled due to spam.) "Obama dozed while people froze."
From: William R. Walsh on 11 Mar 2010 16:33 Hi! > The real fun was when CD's arrived, and people were cramming > them into the 5.25" floppy slot. But that shouldn't cause any *lasting* harm that turning the machine off and tipping it forward to let the disc slide out...at least with common 5.25" drive types. BTDT when my younger brothers stuffed a CD into the 5.25" drive of my then-fairly-new 386SX. I would agree otherwise, because there are some drives that could do Bad Things to a disc and/or require extraction. I've got some drives that have oddly-designed slimline mechanisms or electronic insert/ eject features. William
From: William R. Walsh on 11 Mar 2010 16:41 Hi! > I need to rant... alt.sysadmin.recovery is a good place too. There's an entrance exam. (Sorry, but the FAQ for the group says you're not to drop hints.) > He had already sprayed contact cleaner all over (and under) the > keyboard. Oh. Oh my. I think I'd have told him to just push it into the trash at that point, or maybe that I'd come by to perform the autopsy. > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts > the CD in upside-down, and then calls me wondering why it > won't install or play. Later in this thread, I believe you relent a bit. I like to see the best in people, but really--they can't be "bothered" to make sure the disc is put into place the right way every time? What else (whose outcome might be significantly more serious) can't they be "bothered" to concern themselves with doing correctly? Driving? Voting? Wiring the house? Servicing potentially safety-sensitive equipment used by the general public? I start thinking some very BOFH-ly thoughts when this kind of stuff rolls around. William (sorry, think I got on a bit of a soap box there)
From: LSMFT on 11 Mar 2010 21:37
Jeff Liebermann wrote: > I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > That's nothing. Some morons are too stupid to shut the switch off when the gas pedal sticks. |