Clueless customers
in [Repair]
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From: Leonard Caillouet on 11 Mar 2010 07:19 "Jeff Liebermann" <jeffl(a)cruzio.com> wrote in message news:uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com... >I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > > -- > Jeff Liebermann jeffl(a)cruzio.com > 150 Felker St #D http://www.LearnByDestroying.com > Santa Cruz CA 95060 http://802.11junk.com > Skype: JeffLiebermann AE6KS 831-336-2558 Remember the 50% rule, Jeff. Half of the population is by definition of below average intelligence. Many of the rest get into trouble thinking they know more than they do. (Techs never make bad assumptions, BTW). Then there is the rest who suffer from NPA disorder ( a new diagnosis by the APA for people Not Paying Attention who do stupid things, since you can't really blame them for their problem...) Leonard
From: amdx on 11 Mar 2010 07:45 "Jeff Liebermann" <jeffl(a)cruzio.com> wrote in message news:uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com... >I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > > -- > Jeff Liebermann jeffl(a)cruzio.com > 150 Felker St #D http://www.LearnByDestroying.com > Santa Cruz CA 95060 http://802.11junk.com > Skype: JeffLiebermann AE6KS 831-336-2558 My favorite story was from the TV tech at a shop I used to work at. The tech went on a call about a TV that would not work. It was an elderly couple and the man sat on the couch and showed the tech that the TV would not turn on. The customer held the remote in one hand pointing up at the ceiling and poked the power button with the other hand. The tech explained that the remoted needed to point at the TV. The old man was not happy, because, if he pointed it at the TV he couldn"t see which button to push. Mike
From: John Tserkezis on 11 Mar 2010 08:02 On 11/03/2010 11:19 PM, Leonard Caillouet wrote: > (Techs never make bad assumptions, BTW). Clearly you've never met some of the techs I've worked with...
From: PeterD on 11 Mar 2010 08:10 On Wed, 10 Mar 2010 21:52:38 -0800, Jeff Liebermann <jeffl(a)cruzio.com> wrote: >I need to rant... > >Welcome to life in the slow lane. I got an email from a customer >asking what type of contact cleaner to use on his laptop keyboard. I >grab the phone, call, but too late. He had already sprayed contact >cleaner all over (and under) the keyboard. Instead of a few "push >hard to operate" keys, he now has a dozen inoperative keys. He >logically proclaimed that the stuff was "contact cleaner" and that his >keyboard problem was obviously a "contact" problem. Ummmm... yeah. > >So, he drags the laptop to my office. I remove the keyboard and dump >it into a glass baking dish full of 90% alcohol. A bit of thrashing, >brushing, and lots of air hose blow drying, and it's working again. I >was lucky and the keytop decals didn't dissolve. > >This is the same customer that has a Dell 531 desktop with the >vertically mounted CD/DVD drive. About half the time, he puts the CD >in upside-down, and then calls me wondering why it won't install or >play. > >Why me? Uh, customer? Isn't that how you make your living? I'd thank him, sell him a new keyboard, and tell him "See you next time"... Is the glass half empty or half full?
From: Jeff Liebermann on 11 Mar 2010 10:22
On Thu, 11 Mar 2010 08:35:34 -0000, "N_Cook" <diverse(a)tcp.co.uk> wrote: >In 5 1/4 inch floppy days I managed to have one swallowed by the pc where I >worked and the initially unbelieving tech had to dismantle the m/c to >retrieve it. It had A and B drives and a very narrow gap between the two and >I'd slid the floppy in there. Yep. See some of my old service horror stories at: <http://www.netfunny.com/rhf/jokes/95q1/compnightmares.html> The real fun was when CD's arrived, and people were cramming them into the 5.25" floppy slot. It took some care and effort to extract them as they were quite valuable at the time. -- Jeff Liebermann jeffl(a)cruzio.com 150 Felker St #D http://www.LearnByDestroying.com Santa Cruz CA 95060 http://802.11junk.com Skype: JeffLiebermann AE6KS 831-336-2558 |