Clueless customers
in [Repair]
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From: Robert Macy on 11 Mar 2010 11:00 On Mar 11, 12:11 am, Jeff Liebermann <je...(a)cruzio.com> wrote: ....snip... > When done, they immediately forget everything I tried to teach them as > they probably won't need to do it again for several months. One > customer suggested that it was futile learning how to do anything > because it all changes every few years. > > -- > Jeff Liebermann je...(a)cruzio.com > 150 Felker St #D http://www.LearnByDestroying.com > Santa Cruz CA 95060http://802.11junk.com > Skype: JeffLiebermann AE6KS 831-336-2558 Actually, in their defense, I've fallen prey to this tactic, too. MS updates change the methodology just enough to make one not accept the insult to intelligence. Just ask someone else to do it. At least that preserves the illusion of having power and being in control.
From: Robert Macy on 11 Mar 2010 11:04 On Mar 11, 4:45 am, "amdx" <a...(a)knology.net> wrote: > "Jeff Liebermann" <je...(a)cruzio.com> wrote in message > > news:uk0hp59knc6mgnd0sht0cd3q4mpr3nvfhn(a)4ax.com... > > > > > > >I need to rant... > > > Welcome to life in the slow lane. I got an email from a customer > > asking what type of contact cleaner to use on his laptop keyboard. I > > grab the phone, call, but too late. He had already sprayed contact > > cleaner all over (and under) the keyboard. Instead of a few "push > > hard to operate" keys, he now has a dozen inoperative keys. He > > logically proclaimed that the stuff was "contact cleaner" and that his > > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > > So, he drags the laptop to my office. I remove the keyboard and dump > > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > > brushing, and lots of air hose blow drying, and it's working again. I > > was lucky and the keytop decals didn't dissolve. > > > This is the same customer that has a Dell 531 desktop with the > > vertically mounted CD/DVD drive. About half the time, he puts the CD > > in upside-down, and then calls me wondering why it won't install or > > play. > > > Why me? > > > -- > > Jeff Liebermann je...(a)cruzio.com > > 150 Felker St #D http://www.LearnByDestroying.com > > Santa Cruz CA 95060http://802.11junk.com > > Skype: JeffLiebermann AE6KS 831-336-2558 > > My favorite story was from the TV tech at a shop I used to work at. The > tech went on a call about a TV that would not work. It was an elderly > couple and the man sat on the couch and showed the tech that the TV > would not turn on. The customer held the remote in one hand pointing > up at the ceiling and poked the power button with the other hand. > The tech explained that the remoted needed to point at the TV. > The old man was not happy, because, if he pointed it at the TV he > couldn"t see which button to push. > Mike True, so you added a 'reflecting' shield, right?
From: hr(bob) hofmann on 11 Mar 2010 12:12 On Mar 10, 11:52 pm, Jeff Liebermann <je...(a)cruzio.com> wrote: > I need to rant... > > Welcome to life in the slow lane. I got an email from a customer > asking what type of contact cleaner to use on his laptop keyboard. I > grab the phone, call, but too late. He had already sprayed contact > cleaner all over (and under) the keyboard. Instead of a few "push > hard to operate" keys, he now has a dozen inoperative keys. He > logically proclaimed that the stuff was "contact cleaner" and that his > keyboard problem was obviously a "contact" problem. Ummmm... yeah. > > So, he drags the laptop to my office. I remove the keyboard and dump > it into a glass baking dish full of 90% alcohol. A bit of thrashing, > brushing, and lots of air hose blow drying, and it's working again. I > was lucky and the keytop decals didn't dissolve. > > This is the same customer that has a Dell 531 desktop with the > vertically mounted CD/DVD drive. About half the time, he puts the CD > in upside-down, and then calls me wondering why it won't install or > play. > > Why me? > > -- > Jeff Liebermann je...(a)cruzio.com > 150 Felker St #D http://www.LearnByDestroying.com > Santa Cruz CA 95060http://802.11junk.com > Skype: JeffLiebermann AE6KS 831-336-2558 WHo provided the air hose??
From: Michael A. Terrell on 11 Mar 2010 13:13 Jeff Liebermann wrote: > > On Thu, 11 Mar 2010 08:35:34 -0000, "N_Cook" <diverse(a)tcp.co.uk> > wrote: > > >In 5 1/4 inch floppy days I managed to have one swallowed by the pc where I > >worked and the initially unbelieving tech had to dismantle the m/c to > >retrieve it. It had A and B drives and a very narrow gap between the two and > >I'd slid the floppy in there. > > Yep. See some of my old service horror stories at: > <http://www.netfunny.com/rhf/jokes/95q1/compnightmares.html> > The real fun was when CD's arrived, and people were cramming them into > the 5.25" floppy slot. It took some care and effort to extract them > as they were quite valuable at the time. OTOH, if you destroyed a CD-ROM or two, they weren't as careless the next time. -- Lead free solder is Belgium's version of 'Hold my beer and watch this!'
From: mm on 11 Mar 2010 13:17
On Wed, 10 Mar 2010 21:52:38 -0800, Jeff Liebermann <jeffl(a)cruzio.com> wrote: >I need to rant... > >Welcome to life in the slow lane. I got an email from a customer >asking what type of contact cleaner to use on his laptop keyboard. I >grab the phone, call, but too late. He had already sprayed contact >cleaner all over (and under) the keyboard. Instead of a few "push >hard to operate" keys, he now has a dozen inoperative keys. He >logically proclaimed that the stuff was "contact cleaner" and that his >keyboard problem was obviously a "contact" problem. Ummmm... yeah. > >So, he drags the laptop to my office. I remove the keyboard and dump >it into a glass baking dish full of 90% alcohol. A bit of thrashing, I have the image of the evil explorer falling into a pond full of pirhania. >brushing, and lots of air hose blow drying, and it's working again. I >was lucky and the keytop decals didn't dissolve. > >This is the same customer that has a Dell 531 desktop with the >vertically mounted CD/DVD drive. About half the time, he puts the CD >in upside-down, and then calls me wondering why it won't install or >play. That makes sense. The odds are that half the time he'll put it in right-side-right. >>Oh, that's the model they released *without* the cup holder, right? It has a cup-holder. It just holds the cup sideways. Darn. Jeff already said that. >Why me? Hmmm. |