Frustrated with Apple Care service
in [Mac Applications]
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From: KentSteve on 24 Nov 2006 02:28 Henry wrote: > KentSteve <kentsteve2005(a)yahoo.com> wrote: > > > Took my computer to an Apple-authorized service center last Tuesday for > > hard-drive problems... > > > The Apple guy...determined what we'd already determined: > > needs a new hard drive. He ordered it and said it would be in Tuesday > > ... I wasn't allowed to take the computer back home meanwhile ... > > as he said that would require him to close the ticket -- Apple policy. > > Fine. > > Bzzzt. Not fine. Just wrong, as in 'not true'. > > Last summer the optical SuperDrive in my PowerBook failed. I took it to > the local Apple-authorised service centre and demonstrated the problem > to the tech. 'Yep', he said. 'Drive needs to be replaced'. > > He said, 'I'll order the part from Apple and it should be here in two or > three days. You can either leave the computer here or take it home and > bring it back when the drive comes in'. > > I took the computer home. On the morning of the third day, the tech > called me. I took the Mac back to the shop and he swapped out the drive > whilst I watched. Everything has been fine since. > > It was a completely satisfying service-repair experience, 'the way it > spozed to be'. > > cheers, > > Henry Interesting. He explicitly told me the computer was not to return to my possession until it was fixed, per Apple policy. "We'd have to close the ticket," he said. I'm glad yours went smoothly.
From: Dave Balderstone on 24 Nov 2006 08:36 In article <1164343105.354503.67550(a)f16g2000cwb.googlegroups.com>, KentSteve <kentsteve2005(a)yahoo.com> wrote: > Now, assuming my story does have truth to it, do you disagree that > nearly two weeks is too long to wait for a defective hard drive to be > fixed under Apple Care? Perhaps it depends on how many are in the queue ahead of you, and staff resources at the service center? So many people think they're the only customer...
From: Mike Rosenberg on 24 Nov 2006 09:15 KentSteve <kentsteve2005(a)yahoo.com> wrote: > J.J., are you aware that Balderstone just validated my entire OP? Are _you_ aware that you've just valiadated _his_ post? -- <http://designsbymike.biz/macconsultshop.shtml> Mac-themed T-shirts <http://designsbymike.biz/musings.shtml> Mostly muckraking T-shirts <http://designsbymike.biz/prius.shtml> Prius shirts & bumper stickers <http://cafepress.com/comedancing> Ballroom dance-themed shirts & gift
From: J.J. O'Shea on 24 Nov 2006 11:05 On Fri, 24 Nov 2006 09:15:18 -0500, Mike Rosenberg wrote (in article <1hpauy1.p4ixxu1mrw0w0N%mikePOST(a)TOGROUPmacconsult.com>): > KentSteve <kentsteve2005(a)yahoo.com> wrote: > >> J.J., are you aware that Balderstone just validated my entire OP? > > Are _you_ aware that you've just valiadated _his_ post? > > He's totally clueless. -- email to oshea dot j dot j at gmail dot com.
From: erilar on 24 Nov 2006 13:55
In article <1164332564.041829.255380(a)l12g2000cwl.googlegroups.com>, "KentSteve" <kentsteve2005(a)yahoo.com> wrote: > Took my computer to an Apple-authorized service center last Tuesday for > hard-drive problems that the Apple hardware test tool identified. Obviously service varies. I bought mine from an Apple dealer and when it quit on me I took it to them. Before the day was over, they told me it had to go to Apple, it was shipped off, and I had it back a week later. -- Mary Loomer (aka Erilar) ---------------------------------------- Es ist nichts schrecklicher als eine t�tige Unwissenheit. -Johann Wolfgang von Goethe (There's nothing worse than ignorance in action.) Erilar's Cave Annex: http://www.airstreamcomm.net/~erilarlo |