Frustrated with Apple Care service
in [Mac Applications]
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From: Beth C on 24 Nov 2006 18:53 I took my old iMac G3 OS 9.1 in for what we thought was an electrical problem(kept going on and off.), turns out it was an overheating problem in he wire near wear the cord is attached to the computer. The tech said some kind of board was shorting out. took 2 weeks. I am disabled and the computer is my only means of communication. I was bored and lonely those 2 weeks. KentSteve wrote: > Took my computer to an Apple-authorized service center last Tuesday for > hard-drive problems that the Apple hardware test tool identified. On > the basis of this ID, I was told by Apple to take it in. The Apple guy > (a service center with only one Apple tech) was out that day at a > service call. He looked at it the next day. His own diagnosis took > until the end of the next day day. (Was he also culturing strep > bacteria off the keyboard?) He determined what we'd already determined: > needs a new hard drive. He ordered it and said it would be in Tuesday > (two days ago). I wasn't allowed to take the computer back home > meanwhile (where I was happily running it from an external hard drive) > as he said that would require him to close the ticket -- Apple policy. > Fine. Hard drive didn't show up Tuesday as promised. He said it would > be Friday. "With the holidays and all." Huh? If I'd ordered a new > computer from the Apple Store, it damn well would have arrived, along > with the credit card bill. I mean, if there's one thing that's > dependable these days it's the entrepreneurial courier companies. So > the hard drive will be in tomorrow. Will the computer be fixed > tomorrow? No. Nobody's coming in the store tomorrow, and only two hours > on Saturday. Apparently my computer, with its guts exposed on some > bench, doesn't merit attention from the tech until Monday. Will it be > ready Monday? No. He said it will be Tuesday. Who the hell knows why. I > bought the three-year Apple Care policy, but I never bothered to look > whether labor is paid for. If it's not, and I'm out $100 or $200 for > his painstaking determination of the problem I had already identified > -- and for his indifference to the notion of timely service -- I'm > going to refuse to pay it. I could have bought a third-party hard drive > and put the beast in myself rather than deal with these twits. They're > the kind of passive-aggressive tech-heads we're all familiar with -- in > fact, some of you are just like them -- and I'm going to make sure > Steve Jobs is aware of them. So he can roll up his sleeves -- wait, he > always has his mock-turtleneck sleeves pushed up, 1980s style -- and > troubleshoot the problem. Happy Thanksgiving.
From: dorayme on 24 Nov 2006 21:07 In article <U.R.N.Idiot-32D353.15273724112006(a)news.verizon.net>, Urra Dipschitt <U.R.N.Idiot(a)idiots.net> wrote: > In article > <doraymeRidThis-EC6FD9.09504225112006(a)news-vip.optusnet.com.au>, > dorayme <doraymeRidThis(a)optusnet.com.au> wrote: > > > I can see you are a fully paid up member of The Balderstone Gang. > > Boy, this is never gonna get tired. C'mon Urra, it is very hot here and I struggle to entertain you a little. I know how serious some of you are and... well, I am here to alleviate the codition. Relax, already. Your name sounds like you come from somewhere cold, I am jealous. -- dorayme
From: Urra Dipschitt on 25 Nov 2006 00:52 In article <doraymeRidThis-32CB93.13070525112006(a)news-vip.optusnet.com.au>, dorayme <doraymeRidThis(a)optusnet.com.au> wrote: > Relax, already. Your name sounds like > you come from somewhere cold, I am jealous. Oh, wank off. I propose we come up with a name for your gang. Er,...that is if you actually *had* any friends outside of your left hand. Until such time you're still the "Blunder from Down Under".
From: dorayme on 25 Nov 2006 08:20 In article <U.R.N.Idiot-78955F.21524324112006(a)news.verizon.net>, Urra Dipschitt <U.R.N.Idiot(a)idiots.net> wrote: > In article > <doraymeRidThis-32CB93.13070525112006(a)news-vip.optusnet.com.au>, > dorayme <doraymeRidThis(a)optusnet.com.au> wrote: > > > Relax, already. Your name sounds like > > you come from somewhere cold, I am jealous. > > Oh, wank off. I propose we come up with a name for your gang. Er,...that > is if you actually *had* any friends outside of your left hand. > > Until such time you're still the "Blunder from Down Under". I see you are filled with pure spite. What a pity. Goodbye. -- dorayme
From: Warren Oates on 25 Nov 2006 08:34
In article <U.R.N.Idiot-32D353.15273724112006(a)news.verizon.net>, Urra Dipschitt <U.R.N.Idiot(a)idiots.net> wrote: > Boy, this is never gonna get tired. Tonight, on it's new day and time, in a very special episode of 'The Balderstone Gang,' Dave must confront an old enemy, and One Of Their Own will make the Ultimate Sacrifice. 10, 9 central. Closed-captioning provided by Apple Care. -- W. Oates Teal'c: He is concealing something. O'Neil: Like what? Teal'c: I am unsure, he is concealing it. |