Help with email problem
in [Wireless Internet]
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From: Bob on 17 Jan 2010 08:21 On 17/01/2010 00:20, amdx wrote: > Hi Guys, > I have my mothers computer, I put in a new harddrive and made it work for > her. > I have a problem with the email. I'm using Outlook Express 6.00 > If you check the mail it works great, but if you have an outgoing > email it takes 30 to 60 seconds connecting. Finally it does receive > incoming mail but doesn't send mail from the outbox. > If you delete the email from the outbox it receives email fast again. > She uses Charter.net as her IP, I have setup OE as below. > Incoming mail (POP3) is pop.charter.net > Outgoing mail (SMTP) is smtp.charter.net > Log on using Secure Password Authentication - Charter e-mail servers do > not use SPA. Do not place a check within that box or an error will occur. > My server requires authentication - Charter residential e-mail servers do > not require this authentication setting to be used. Do not place a check > within that box or an error will occur. > Under Advanced tab ......... > Incoming mail (POP3) is 110 > Outgoing mail (SMTP) is 25 > I have her computer at my home using knology as the IP. > Charter does not support OE and will not help. > Any ideas how to get the mail program to work. > Thanks Mike > > > I will ask the obvious. 1.Do you get the same result with another email program? 2.What happens if you use your knology smtp address instead of the Charter one?
From: Bogey Man on 17 Jan 2010 10:52 "amdx" <amdx(a)knology.net> wrote in message news:893ad$4b530df1$18ec6dd7$29145(a)KNOLOGY.NET... > > "alexd" <troffasky(a)hotmail.com> wrote in message > news:1285066.ASKD2KPVSP(a)ale.cx... >> Meanwhile, at the alt.internet.wireless Job Justification Hearings, amdx >> chose the tried and tested strategy of: >> >>> I have a problem with the email. I'm using Outlook Express 6.00 >>> If you check the mail it works great, but if you have an outgoing >>> email it takes 30 to 60 seconds connecting. Finally it does receive >>> incoming mail but doesn't send mail from the outbox. >>> If you delete the email from the outbox it receives email fast again. >> >> This sounds like it could be a symptom of a very large email in the >> outbox. >> If you saturate the upstream by trying to send a very large email, all >> inbound traffic will be slowed down. > > Probably not, usually (test) in the subject line and (hytf) as the text. > Sometimes I use (test 2) in the subject line. > Thanks, Mike I helped my neighbour who had a problem with similar symptoms. It turned out that there was a huge file sitting on the ISP's mail server and it was large enough to use most of the allocated space for his account. We accessed the account through his web browser and deleted the file and all returned to normal.
From: amdx on 17 Jan 2010 10:56 "Bogey Man" <newdoverman(a)yahoo.ca> wrote in message news:hivboq$9f2$1(a)news.eternal-september.org... > "amdx" <amdx(a)knology.net> wrote in message > news:893ad$4b530df1$18ec6dd7$29145(a)KNOLOGY.NET... >> >> "alexd" <troffasky(a)hotmail.com> wrote in message >> news:1285066.ASKD2KPVSP(a)ale.cx... >>> Meanwhile, at the alt.internet.wireless Job Justification Hearings, amdx >>> chose the tried and tested strategy of: >>> >>>> I have a problem with the email. I'm using Outlook Express 6.00 >>>> If you check the mail it works great, but if you have an outgoing >>>> email it takes 30 to 60 seconds connecting. Finally it does receive >>>> incoming mail but doesn't send mail from the outbox. >>>> If you delete the email from the outbox it receives email fast again. >>> >>> This sounds like it could be a symptom of a very large email in the >>> outbox. >>> If you saturate the upstream by trying to send a very large email, all >>> inbound traffic will be slowed down. >> >> Probably not, usually (test) in the subject line and (hytf) as the text. >> Sometimes I use (test 2) in the subject line. >> Thanks, Mike > > I helped my neighbour who had a problem with similar symptoms. It turned > out that there was a huge file sitting on the ISP's mail server and it was > large enough to use most of the allocated space for his account. We > accessed the account through his web browser and deleted the file and all > returned to normal. That's not the problem, webmail works fine nothing in the inbox or outbox unless I send one to it or from it. Thanks, Mike
From: amdx on 17 Jan 2010 11:01 "Bob" <bob(a)invalid.invalid> wrote in message news:59CdnVsfQaVwk87WnZ2dnUVZ8kVi4p2d(a)bt.com... > On 17/01/2010 00:20, amdx wrote: >> Hi Guys, >> I have my mothers computer, I put in a new harddrive and made it work >> for >> her. >> I have a problem with the email. I'm using Outlook Express 6.00 >> If you check the mail it works great, but if you have an outgoing >> email it takes 30 to 60 seconds connecting. Finally it does receive >> incoming mail but doesn't send mail from the outbox. >> If you delete the email from the outbox it receives email fast again. >> She uses Charter.net as her IP, I have setup OE as below. >> Incoming mail (POP3) is pop.charter.net >> Outgoing mail (SMTP) is smtp.charter.net >> Log on using Secure Password Authentication - Charter e-mail servers do >> not use SPA. Do not place a check within that box or an error will occur. >> My server requires authentication - Charter residential e-mail servers do >> not require this authentication setting to be used. Do not place a check >> within that box or an error will occur. >> Under Advanced tab ......... >> Incoming mail (POP3) is 110 >> Outgoing mail (SMTP) is 25 >> I have her computer at my home using knology as the IP. >> Charter does not support OE and will not help. >> Any ideas how to get the mail program to work. >> Thanks Mike >> >> >> > I will ask the obvious. > 1.Do you get the same result with another email program? Downloaded Seamonkey and had the same problem. > 2.What happens if you use your knology smtp address instead of the Charter > one? With the smtp.knology.net address it still will not send email. But to complicate things it receives mail fast, doesn't spend 30 seconds in the connect mode.
From: Bob on 17 Jan 2010 11:30 On 17/01/2010 16:01, amdx wrote: > "Bob"<bob(a)invalid.invalid> wrote in message > news:59CdnVsfQaVwk87WnZ2dnUVZ8kVi4p2d(a)bt.com... >> On 17/01/2010 00:20, amdx wrote: >>> Hi Guys, >>> I have my mothers computer, I put in a new harddrive and made it work >>> for >>> her. >>> I have a problem with the email. I'm using Outlook Express 6.00 >>> If you check the mail it works great, but if you have an outgoing >>> email it takes 30 to 60 seconds connecting. Finally it does receive >>> incoming mail but doesn't send mail from the outbox. >>> If you delete the email from the outbox it receives email fast again. >>> She uses Charter.net as her IP, I have setup OE as below. >>> Incoming mail (POP3) is pop.charter.net >>> Outgoing mail (SMTP) is smtp.charter.net >>> Log on using Secure Password Authentication - Charter e-mail servers do >>> not use SPA. Do not place a check within that box or an error will occur. >>> My server requires authentication - Charter residential e-mail servers do >>> not require this authentication setting to be used. Do not place a check >>> within that box or an error will occur. >>> Under Advanced tab ......... >>> Incoming mail (POP3) is 110 >>> Outgoing mail (SMTP) is 25 >>> I have her computer at my home using knology as the IP. >>> Charter does not support OE and will not help. >>> Any ideas how to get the mail program to work. >>> Thanks Mike >>> >>> >>> >> I will ask the obvious. >> 1.Do you get the same result with another email program? > > Downloaded Seamonkey and had the same problem. > >> 2.What happens if you use your knology smtp address instead of the Charter >> one? > > With the smtp.knology.net address it still will not send email. > But to complicate things it receives mail fast, doesn't spend > 30 seconds in the connect mode. > > I have just run a check against smtp.charter.net and it reports it as not being an "open relay" <http://en.wikipedia.org/wiki/Open_mail_relay> <http://www.mxtoolbox.com/SuperTool.aspx?action=smtp%3asmtp.charter.net> Note that it says you must connect from a Charter IP
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