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From: amdx on 17 Jan 2010 11:31

"amdx" <amdx(a)knology.net> wrote in message
news:63bd6$4b53344e$18ec6dd7$7665(a)KNOLOGY.NET...
>
> "Bob" <bob(a)invalid.invalid> wrote in message
> news:59CdnVsfQaVwk87WnZ2dnUVZ8kVi4p2d(a)bt.com...
>> On 17/01/2010 00:20, amdx wrote:
>>> Hi Guys,
>>> I have my mothers computer, I put in a new harddrive and made it work
>>> for
>>> her.
>>> I have a problem with the email. I'm using Outlook Express 6.00
>>> If you check the mail it works great, but if you have an outgoing
>>> email it takes 30 to 60 seconds connecting. Finally it does receive
>>> incoming mail but doesn't send mail from the outbox.
>>> If you delete the email from the outbox it receives email fast again.
>>> She uses Charter.net as her IP, I have setup OE as below.
>>> Incoming mail (POP3) is pop.charter.net
>>> Outgoing mail (SMTP) is smtp.charter.net
>>> Log on using Secure Password Authentication - Charter e-mail servers do
>>> not use SPA. Do not place a check within that box or an error will
>>> occur.
>>> My server requires authentication - Charter residential e-mail servers
>>> do
>>> not require this authentication setting to be used. Do not place a check
>>> within that box or an error will occur.
>>> Under Advanced tab .........
>>> Incoming mail (POP3) is 110
>>> Outgoing mail (SMTP) is 25
>>> I have her computer at my home using knology as the IP.
>>> Charter does not support OE and will not help.
>>> Any ideas how to get the mail program to work.
>>> Thanks Mike
>>>
>>>
>>>
>> I will ask the obvious.
>> 1.Do you get the same result with another email program?
>
> Downloaded Seamonkey and had the same problem.
>
>> 2.What happens if you use your knology smtp address instead of the
>> Charter one?
>
> With the smtp.knology.net address it still will not send email.
> But to complicate things it receives mail fast, doesn't spend
> 30 seconds in the connect mode.
Ok, I signed her up for a new Lavabit email address.
I set this up it outlook express and I have exactly the same result.
I'm going to call Knology and see if they could be the holdup on Charter.
Thanks, Mike


From: Peter Pan on 17 Jan 2010 11:07
"amdx" <amdx(a)knology.net> wrote in message
news:47f62$4b5257d4$18ec6dd7$821(a)KNOLOGY.NET...
> Hi Guys,
> I have my mothers computer, I put in a new harddrive and made it work for
> her.
> I have a problem with the email. I'm using Outlook Express 6.00
> If you check the mail it works great, but if you have an outgoing
> email it takes 30 to 60 seconds connecting. Finally it does receive
> incoming mail but doesn't send mail from the outbox.
> If you delete the email from the outbox it receives email fast again.
> She uses Charter.net as her IP, I have setup OE as below.
> Incoming mail (POP3) is pop.charter.net
> Outgoing mail (SMTP) is smtp.charter.net
> Log on using Secure Password Authentication - Charter e-mail servers do
> not use SPA. Do not place a check within that box or an error will occur.
> My server requires authentication - Charter residential e-mail servers do
> not require this authentication setting to be used. Do not place a check
> within that box or an error will occur.
> Under Advanced tab .........
> Incoming mail (POP3) is 110
> Outgoing mail (SMTP) is 25
> I have her computer at my home using knology as the IP.
> Charter does not support OE and will not help.
> Any ideas how to get the mail program to work.
> Thanks Mike
>
>
>


when you authenticate using the user name are you using just the shorthand
user name or the full/actual name(a)domain?
on earthlink/with linux email/the smtpauth server i have to use the fully
qualified name (not just the user name) or it takes forever to send...
sorry, don't use oe nor charter, but thats my guess for the day, (doesn't
hurt putting it in) hope that helps....

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